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HyperCITY Complaints & Reviews

3.8
Last updated Sep 2, 2021
Complaints 146
Resolved
110
Unresolved
36
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HyperCITY Phone Numbers

Toll free
1-800-2097172
155
46
Phone
+91 22 4069 5555
93
28
Fax
+91 22 4003 2120

HyperCITY Website

HyperCITY Head Office Address

Paradigm - ‘A’ Wing, 1st Floor, MindSpace, Malad (West)
Mumbai
Mumbai City District
Maharashtra
India
400064

HyperCITY reviews & complaints page 2

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A
Anujkumarsehgal
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

billing counter for 10 products

Address:Mumbai City, Maharashtra

I like to understand billing counter for 10 products or less then 10 products is for 10 items or 10 products - say i buy 12 soaps of same brand n type will that be one product or 12 products as per my understanding it’s 12 items but 1 product.in case most of counters are empty still billing staff can refuse to bill on these counter. My attempt to discuss issue with store manager mr. Chitanya was even worst n he just moved out of discussion...
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Nadim Akbar
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

I give them service and not paying me back

Address:Mumbai City, Maharashtra, 400072

Hi,

I am a graphic designer, and i design for them a menu card, on request of ankita singh & yogesh they bith are visualmerchandiser in malad west store.

They both promise me to clear my payment on saturday but its been more than 20 days both are not responding and still not paying me back.

I keep chasing them sending masaages but no reply.

They both might be using my money for...
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V
Vidya M Nair
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

rotten strawberry

Address:Mumbai City, Maharashtra, 400104

I am a frequent customer of hypercity. Weekly more than 4 times i visit here as i know i will get fresh veggies n fruits from hypercity.... But today i bought some strawberries which on top of the cover it was looking all good. But after came home when i opened its full rotten from bottom side. As a customer this is very disappointing matter.
Unhappy customer: (

More than 8years a valued customer of hypercity
Vidya...
+1 photos
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C
cynthia7
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

product stored at store with no bar price code.customer suffers

Address:Mumbai City, Maharashtra, 400088

I had purchased various items at hypercity - inorbit mall –vashi on 6-nov-2018. I had a very unpleasant experience at counter no.5, the staff at the billing counter accused me of tampering with a bar code from a packet of dog bones (4 medium size bones).
I mentioned to him, that i did not remove any bar code and the packet was in the same condition that i picked up from a tub in the animal products section. I told the staff that...
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Priyanka Lama
from Nagercoil, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

rude/ goon like attitude /harassment against women and epileptic child

Address:560089

Complaint harrisment in hyper city royal meenakshi mall
Three women and a five year old get harassed and the staff gang up against the mother for no reason at all. Severe moral and ethical lack in the mall no professionalism and suggesting never to go to hyper city bangalore in royal meenakshi mall bannarghatta road.
Person concerned lokesh k admin staff (Racist and a goon deserved to be put behind bars)
Security guard...
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1
1twomanish
from Gurgaon, Haryana
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not able to use gift voucher

Address:Gautam Buddh Nagar, Uttar Pradesh, 201301

Dear sir, i have bought a gift card (Rs 1000) of hypercity from amazon.in. The hypercity company is acquired by big bazaar. I contacted big bazaar to use that voucher but they denied to accept it.
I tried to contact hypercity but their helpline no is not working.

Now my money is wasted just because big bazaar buy hypercity. If a company is buying another company it is not only buying assets but also liabilities. I should...
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V
vmkum
from Pune, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

sexual harassment at work

Address:4000

Hi my name is vinay i live in mumbai. one of my friends named sana woking for yakult product as a promoter in hypercity malad. is being harrased for the second time by a manager named as shashank working for dairy department.the first instance was a badtouch in cold room. and today was the instance where she was again harrased by badtalk( can u meet me alone out )
she is very scared and depressed and being a friend i need to help her....
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P
Panini123
from Hyderabad, Telangana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

the item was billed but was not included when the bag was packed.

Address:Hyderabad, Andhra Pradesh, 502032

I was at the hypercity store which is in cinepolis, kukatpally. I wanted to buy a soft toy depicting santa. I put it in my basket and when the billing was in the process, the guy said that the soft toy didn’t have barcode hence he didn’t consider for the billing. However, after reaching home i was shocked when i checked the bill because the guy billed me for the santa too. I have paid 229 rupees for the soft toy but i don’t have the...
+1 photos
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B
Bharat R. Desai
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

shopping done in last week for more than rs. 5, 000/=.

Address:Mumbai City, Maharashtra

There is no way where i can locate how many points accumulated in my account. There is no clue as to how to redeem the points. We are regular visitors of hyper city market and always buy lot of food stuffs and clothing materials. Even purchase of pulses, cereals, household utensils, toiletry items, cosmetic items, gift articles, children toys, gents trousers and ladies wears etc.

Despite giving lot of business there is no outcome...
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Gargi KB
from Gurgaon, Haryana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

stores not available near me

Address:110072

I am writing this to you as i have coupons worth rs 2500 with me but i don't have any store near me. There was a store in janakpuri but i visited there yesterday and got to know that its closed now. Can i use these coupons for estores you may have or is any other store like big bazar. I reside in najafgarh, new delhi
This is really frustating. Please either give me some other options like return it back...
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deepshikha pilankar
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

onebill not issued but amount was deducted

Address:Mumbai City, Maharashtra

We visited store on 15 aug. We made 2 bills among that 1 bill was not issued as i went to pick up some more stuff. Amt was deducted fm our cr. Card. But now i hv to exchange 3 nos of clothes how do i?. Billing counter person was extremely inattentive & reluctant also to answer. As being rush & our kid was also crying it didn"t strike us as he said everything is added. Inspite of telling to redeem the amt he did"t do. Counter no 17 system...
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S
shirish.r.thakkar
from Delhi, Delhi
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misbehaviour by customer care seniors / managers

Address:400064

I have made some purchase from Hyper City Malad on 10th Aug 2018, My Tax Invoice Number [protected]. While checking bill on next day I found that I was billed for 6 apparels where as I had bought only 5. I re visited store on 12 Aug 2018 and raised the query why I was billed for the excess product which I never bought. I was told it was human error and store will refund the excess amt billed.
I am more concerned on how lightly...
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Kamal2782
from Vasai-Virar, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

wrong delivery of different product

Address:Mumbai City, Maharashtra, 400059

I have purchased a whirlpool double door refrigerator of wine colour with flower design on 06.08.18 but on delivery i found its a different fridge with different colour n different features. I have contacted them n they told that they will exchange it. But till now no response. Its a straight cheating as i have the bill with full details. Please see...
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S
Serin Rachel
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

expired raw juice on shelf

This is to bring to your notice that HyperCITY is selling expired juices. This happened on 21st July 2018 at HyperCITY Vashi where I observed an expire RAW orange juice on the shelf. As this was unexpected, this was only observed once I opened the bottle and noticed a foul smell which led me to check the date. Totally unexpectable from a franchise like HyperCITY!
Hence, would like to have a refund on the same....
+3 photos
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A
Aparnas0803
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

hypercity malad west date 17th july 2018

Address:Mumbai City, Maharashtra, 400063

Last night had a very bad experience
I got rotten box of Cheerry.
I have taken photos with the sales tag of Hypercity.
The cherry are all rotten and giving foul smell so I cannot store it also.
Hence sending this message. I am sharing photo.
Name Aparna
Number [protected]
Complaint Cheery box
Date 17th July 2018
Amount Rs 340
I have the bill...
+3 photos
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Vijay76Krishnan
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

intentional misleading of packed and expiry dates - chicken fresh basket - hypercity

Address:Thane, Maharashtra, 400615

I had bought skinless chikcen legs yesterday at Hypercity, Kasarvadavli, Thane. Used one of the two piecses to make a pot biryani. Today morning i got severe loose motions and i immediately suspected the chicken since i was very much ok till dinner time and didnt have anything else for food.

Today looked at the pack and found that they've labelled the chicken with today's date[protected] while i had bought it yesterday evening....
+5 photos
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CharanVoona
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

regarding cash back

Address:560037

I have done shopping at Hypercity, Kundalahalli Gate, Bangalore on dated 28th Jan 2018. As per the offer, purchase of 4500 and above will get cash back of 10% through Axis bank cards.
So I have done the same by using Axis bank card on 28th Jan 2018(7-8PM) purchased around INR 5K. But till now i didn't receive cashback to my account. Please do the needful.

My transaction account details for your reference.
Name:...
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S
Siddhanth Manoj
from Mumbai, Maharashtra
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duck eggs

Address:400064

I have been a frequent customer at hypercity. Made a purchase of duck eggs on 27th June 2018. I realized a day later that the box says packaged in July 2018. This is the second batch I got in which most of the eggs turned out to be rotten. I didn’t expect such poor quality especially in food from such a renowned supermarket. Please look into this matter....
+1 photos
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Nutan R.
from Mundi, Madhya Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

dinner set

Address:Bhopal, Madhya Pradesh, 462022
Website:Hypercity store at dB mall bhopal

I visited to hyper city on 17/06/2018 along with my husband to purchase a dinner set. After one and a half hour we finalised a dinner set worth rs. Approx 5500 whose offer price was 2499/- (The person to show dinner sets was because busy with other customers)
When we went for final billing, we were informed that offer is over and we have to get in approx 4900/-.

Really annoyed as it wasted our lot of time. As we are...
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A
ArastuC
from Chennai, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

ticket restaurant meal card

Address:Thane, Maharashtra, 400615
Website:www.hypercityfresh.com

I tried paying for my food grocery via my Ticket Restaurant Meal Card at kasarvadavali hypercity but the transaction at FUTURE RETAIL, THANE on 01/06/2018 was declined DUE TO oUTLET/PoS not registered, even though other Hypercity store takes meal card and even in Edenred's site your store is shown as affiliate.

https://www.edenred.co.in/Affiliates/Benefits-for-Affiliates.aspx

On Edenred's site mentioned above...
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