HyperCITY Complaints & Reviews

HyperCity Hyderabad - WORST CUSTOMER SERVICE EVER, EVEN WORSE PRODUCTS!

Being a regular customer of the Hypercity products, our recent purchase of furniture has been a MAJOR, MAJOR disappointment. Not sure about the other outlets, but the service at the Hyderabad outlet absolutely SUCKS! After paying for two different models of coffee tables we were made to wait for 15 days as the stock had to come from another city. Over 30 days went by and nobody got back to us about the tables. So we visited the store oursleves and as fate would have it (after making us wait for more than a month) they tell us that one of the models we purchased is no longer under production and we will have to buy other things in the same amount we spent for it. The other model was, however, available, but we did not take that either since we paid for TWO tables and we wanted TWO tables. After a long wait and discussion, we were asked by the store manager to wait 2 more days, so he can get enough time to discuss the issue and get back to us. A week went by and, again, nobody got back to us. So we visited the store (AGAIN). This time the manager blatantly tells us that he cannot do anything anout the matter and we will have to make peace with the damaged display piece. But, we, obviously, were not too happy with that and said we would sue the company. The next day we get a call saying they will send a fresh piece within a day or two. In a day or two, they did send us the tables, but they were anything but "fresh pieces". They sent us the same DAMAGED display pieces, lousily varnished , here and there, to camouflage the big dents and drag marks. I'm not sure if this the case with everybody, but, we have had the most bitter experience with Hypercity and I really hope somebody would step and take action before we take action oursleves. Customer service has to be the foremost priority and customers cannot be taken for granted and definitely cannot be looked at as a bunch of fools, who cannot make out the difference between a "damaged piece" and a "fresh piece".

P.S: STILL WAITING FOR THE TABLES

I have an extended warranty for My Samsung S3500 phone and am struggling to get it serviced under extended warranty.
When I got the phone I was not informed about the procedure for using extended warranty, your sale representative informed that the warranty can be used in any of the Samsung service stations directly.
When I visited the Samsung store on 14th August 2010 15:00hrs for the present issue I was sent back to Hypercity stating that extended warranty can be claimed only through the store. On visiting Hypercity Malad on 14th August 2010 itself at 17:30 hrs the sales person still insisted I visit the Samasung Service Station Directly for my extended warranty. After letting him know we had already done that and were told to visit Hypercity for Extended warranty, he then consulted his collegue/ senior and then stamped a Hypercity helpline number(which was not done when the extended warranty was purchased). I tried calling that number around 17:45hrs and got to know that the working timings were closed and I can call only on Monday.
I then called the Hypercity general helpline and the executive responded and assured me some action. I got a call from Mr Vivek on Sunday 15th Aug stating that he cannot help me as the extended warranty department works only from Monday to Saturday. Upon me insisting he assured that he will log a call on Monday on my behalf and let me know the complaint number. I was provided with the complaint number 2098 by Mr Vivek on Monday 16th August 2010 at 12:00hrs. He also informed me that I can visit the Goregaon Servic e Centre the same day afternoon and the problem will be rectified.
After visiting the service centre on Monday 16th August afternoon I was informed that the centre dosent have the part and will take more than a week to get the same(week!!!!).
I then contacted the Hypercity Helpline number for another service centre information and to my horror I was informed by Mr Pradeep Chetri that there is only 1 service centre in ENTIRE MUMBAI (even this was not told while I purchased the extended warranty). Also the required part is readily available in other Samsung Service Stations, which I cannot visit 
It’s been 4 days today and hypercity is not even ready to accept the responsibility.
I am still struggling to get support and my mobile is off from past 6 days due to which I am losing on all my important call and feel like being isolated.
I feel cheated and am repenting for buying goods from Hypercity. This was never expected from a store like hypercity.

STILL AWAITNG MY TO GET MY REQUEST SERVED FOR WHICH I HAVE PAID FOR

Dear Sir/Mam,
Charging More than MRP.
Invoices Details: -
Cash Memo: - 6730 Date: - 21/03/10, Cashier: Savita Time: - 18:46, Register: -004
Incident Occurred in Hypercity- Vashi Inorbit Mall on 21/03/2010
Had gone to do usual Sunday Shopping, Purchased list of items and randomly checked the Bill which has VAT Tin/CSTTIN, Cess No. and Service Tax No. and found two (2) instances of them overcharging for 2 line items (pictures attached and Packed tins stored for all further reference). Spoke with the Floor Manager(Basement) and asked her the reason She apologized giving all lame baseless excuses which don’t stand valid for Hyper city is operational for long time now and are supposed to be outlets where people save money on MRP.
The system had charged me Rs. 112.00 where the MRP is Rs. 100.00 (Bar code item #[protected] and Rs. 94.00 where the MRP is Rs. 84.00 (Bar code Item #[protected].
She refunded me Rs. 22.00 she had overcharged thru
Refund Invoice#
Cash Memo: - 4728 Date: - 21/03/10, Cashier: Kiran Time: - 19:11, Register: -054
The Invoice says: - YOU HAVE SAVED RS. 22.00 ON MRP. Which is a wrong statement for they charged me the MRP and I have not saved on the MRP as a matter of fact they had fleeced me of Rs. 22.00 which I recovered.
This is alarming and I understand Government has invested lot of money to nail the culprits.
I presume Concerned Government Officials will do the needful in interest of Public Interest who go to this Super markets to save money in such high inflation period but are fleeced by this supermarkets whom they trust the most.
I would appreciate if you can provide me the details of Action taken.
Regards,
Pravin Dias
[protected]@gmail.com

my name is Abdul Khan and my contact # is[protected], this is with reference to my complain that i have filed with Hypercity guys today i.e.11/04/09 at Malad store around 10.15 pm with Shift supervisor Kalpesh Jadhav. Reference :cash memo # 1495 & 4415. I was charged more than the m.r.p. again...yes when i say again, meant that this had happened with me almost 2 months back and that time also i had registered my complaint verbally with Kalpesh Jadhav. This 2nd incidence has broken my trust with Hypercity. i have been a patron of Hypercity guys since day 1...i have seen this place builiding up from scratch...but today when i look back i feel cheated for the fact that GOD knows how many times Hypercity would have charged me more than the m.r.p of the product. i am waiting for a call from the store manager and want to undertand why it happened...i have the copy of the original bill and the new bill that the c/s desk gave me and if i do not get a response from Hypercity, i will be forced to go to the media to make people aware of how Hypercity is cheated people by charging them more than the mrp.

I have been sold WIPRO Santoor Hand Wash 180ml pack at Rs. 48.49 whereas the MRP is Rs. 27/-. I have HyperCity, jaipur bill for same. I informed the store manager Mr. Dutta and their Chief of Operation Mr. John Wilcox about it. Wilcox has sent an email stating that I am trying to threaten him. ALso he has stated that I am planning for extortion and I am not allowed entry at HyperCity Mall any more.

Advise as soon as possible.

Vikrant

Dear Madam/Sir

Through your platform, we wish to bring to the kind attention of the general public the nuisances of the services being offered by one of the highly advertised and glamorized retail chain, opening large number of stores across the cities. (Hypercity Argos)

This is in reference to our order/voucher no. 00799000050302080501215056, Customer no 302 for product code – 100/031/958 (LG window AC – LWA12G2DF1) priced Rs. 14199.00 order date 03.05.2008.

We were informed that the installation of the unit shall be done at our premises within 48 hours of purchase. However, this version has been constantly changing from the store’s side as well as from the service centre’s end. The two seems to be tossing their responsibility over to each other, causing us distress. To add to our woes, we have been receiving constant calls from the call-centre of the store asking us of our buying experience with the store. Interestingly, even after having repeated our story on every occasion, no affirmative action has been taken.

On the same day (03.05.2008) we had also purchased four Door curtains from the same store. The delivery person on the stall had given us 3 door and one window curtain, this despite our seeking confirmation for a check at their end. The wrong merchandise had to be replaced the next day, re-visiting the store (Godbunder Road) in scorching sun with small child tucked along.

These incidences have made us confirm our belief that these flashy stores do not have the expertise to service customers and thus we would want to recommend to the general public to exercise discretion while shopping at these places.

Thanking you

Puneet Srivastava
Thane
[protected]@sify.com