Hyundai Motor India — Manufacturing defect on the car delivered creta 1.6 diesel automatic

Address:	800001
Website:	Hyundai Motor India Limited

Sir / Madam, After getting no support from the service team, i disappointedly had to write. We are very found of cars . The cars owned by us are as below :- 1] Renualt Duster - Manual 2] Toyota Furtuner – Automatic 3] Maruti Sx4 Diesel –Manual 4] Maruti Ritz 5] Bmw 320d 5] Bmw 530d 5] Hyundai Creta 1.6 Diesel – Automatic ( Newly Purchased and taken delivery on[protected] Business Background :- Distributor & Super Stockist:- 1]Itc and Nestle of all Products For Patna, Bihar C..F.A Agent For Entire Bihar :- 1] Agro Tec Foods Ltd. 2] V.S.T Ltd. 3] L.G Electronics 4] Asian Paints 5] H.CL 6] Petronas Lubricants 7] Bosch Ltd. 8] Reckitt Benckiser 9] Nestle India Ltd. 10] Castrol 11] Philips 12] Pepsico India Holdings 13] Jyothy 14] Ferrero Now we had after two month of waiting got the car (Hyundai Creta Diesel 1.6 Automatic) Bearing Engine No. – D4FBFM493236 .We took the delivery of the same on 31-12-15 from M/s KANAK HYUNDAI, PATNA . Since we are dealing with L.G Electronics for Entire Bihar as a Korean Brand, we deeply respect the same . On our first driver to our way back home, we noticed that their was a humming sound in the gearbox while accelerating .It seemed uneasiness while accelerating, as if the vehicle was stretching instead of acceleration. In order to move, Rpm had to be increased for the same . Also an heavy sound of from the gearbox part while accelerating could be heard. We called the Gm at M/s Kanak Hundai, Mr. Murari [protected] . He drove the car for a trial, accepted the complain, (as mentioned above) and then after half an hour said that the car was free from any defect . As the gearbox sound began to increase more and more, again day before yesterday had a con call with him and he told to send the car to their workshop on 15-1-16 . He again took the same for a trial, and gave me a call that there is an uneasiness from the gearbox part . After again after an hour he called back that they had checked the same and found no problem at all and the car could be taken back free of mind . His representative at the workshop said to our representative along with the car that this type o[censored]neasiness is found in all Hyundai Creta 1.6 Automatic. We requested them to give us the same in writing but they refused to do so. The whole day i.e on 15-1-16 I had along with my family spent requesting Mr. Murari for the support but he refused to do so. He had also shown a very bad gesture while on his speaking part. Had also given him mail but no response. These people working here at Kanak Hyundai, Patna Bihar only focus on selling and no response on service and customer satisfaction. Now my point is when we are owing and driving so many brands WHY WOULD WE COMPLAIN AGAIN AND AGAIN FOR SUPPORT if there hadn’t been any issue in the car. We drive our cars with pride, respect and sentiment. Would request you to strictly look in the matter urgently and take immediate action on the same. Thanks and Regards Shekhar Singh [protected] [protected]@yahoo.com