Ibibo Group / Goibibo Complaints & Reviews

Dec 26, 2017

Ibibo Group / Goibibo Customer Care's response Dear Sir,

Greetings from Goibibo.com

We tried to pull up your booking details, however, we could not find the booking id/transaction details you are referring to.

We request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking to check the details for further action.

We are awaiting response from your end.

Thanks and Regards,
Kawalpreet Kaur Chadha
Customer Delight Team

Dec 26, 2017

Ibibo Group / Goibibo Customer Care's response Hi Mr Narang,

Greetings from Goibibo.com

This is in regards to your reservation, booking id (HTLG2B78K2).

We are currently getting this checked, we request you to kindly allow us some time on this and we will update you by tomorrow EOD.

We appreciate your kind patience in this matter.

Warm Regards,
Akash Sharma
Customer Delight Team

IBIBO GROUP Pvt Ltd. | 5th Floor, Good earth City Centre | Sector 50 | Gurgaon, Haryana-122018 | India

Dec 24, 2017

Ibibo Group / Goibibo Customer Care's response Dear Gaurav,

Greeting from Goibibo

This in regards to the booking id: AMDPLMCM2

We deeply regret the inconvenience caused.

Rest assured, your case has been escalated to the customer delight team and we will personally advocate the same for you.

We would request you to please allow us some time so that we can get this checked and we will keep you posted.

Please feel free to reach us for any future queries or concerns as we are just an email away from you.

Thanks and Regards,
Sudhir Yadav
Customer Delight Team
Phone:[protected]

Dec 27, 2017

Ibibo Group / Goibibo Customer Care's response Dear Gaurav,

Greeting from Goibibo

This in regards to the booking id: AMDPLMCM2

Thank you for reverting and please note that we are checking it on priority and we will share the status on priority.

Thanks and Regards,
Harjot Singh
Customer Delight Team
Phone:[protected]

Dec 29, 2017

Ibibo Group / Goibibo Customer Care's response Dear Gaurav,

Greeting from Goibibo

This in regards to the booking id: AMDPLMCM2

Thank you for reverting and we do apologise for the delay in response.

Please note that we have forwarded the details to the finance team and we will share the status within next 24 hours maximum.

Thanks and Regards,
Harjot Singh
Customer Delight Team
Phone:[protected]

Jan 01, 2018

Ibibo Group / Goibibo Customer Care's response Dear Mr.Saxena,

Greetings from goibibo.com

Please be informed the screenshot shared with you is the page where we charge cancellation penalties as per the airlines fare rules and we can't change anything out of this.

Secondly, regarding the refund for the additional amount which you paid that towards the airlines but still as an exception, we will check and see to get the same refunded but not giving any assurance right away.

And please be noted refund once it gets processed it takes 5-14 working days for the amount to get reflected in your account.

Meanwhile, if you have any further queries, please feel free to write us. We are just an email away.

We appreciate your patience


Regards,
Sudhir Yadav
Customer Delight, Goibibo
Contact No:[protected]

Jan 03, 2018

Ibibo Group / Goibibo Customer Care's response Dear Mr.Saxena,

Greetings from goibibo.com

Please be informed that we have processed a refund of INR 80, 231/- from our end. It may take up-to 5-14 working days for the refund to reflect in your bank a/c.

PFA the refund screenshot.

Do let us know for further assistance, we will be glad to assist.

Regards,
Sudhir Yadav
Customer Delight, Goibibo
Contact No:[protected]

Dec 23, 2017

Ibibo Group / Goibibo Customer Care's response Hi Gajapathy,

Greetings from Goibibo,

This is in regards to your booking ID HTLKWF93AY,

Please be informed that we are working on your concern raised and will share the update shortly.

Please feel free to reach us for any future queries or concerns as we are just an email away from you.

Regards,
Jagpreet Singh
Customer Delight Goibibo
Contact:[protected]

Dec 23, 2017

Ibibo Group / Goibibo Customer Care's response Hi Gajapathy,

Greetings from Goibibo,

This is in regards to your booking ID HTLKWF93AY.

Please be informed that we are trying to connect with you however the calls went unanswered. Kindly share the suitable time to connect with you.

Also note that full refund has been processed on your booking which will reflect within 5-14 working days in your respective bank account.

Please feel free to reach us for any future queries or concerns as we are just an email away from you.

Regards,
Jagpreet Singh
Customer Delight Goibibo
Contact:[protected]

Dec 23, 2017

Ibibo Group / Goibibo Customer Care's response Hi Gajapathy,

Greetings from Goibibo,

This is in regards to your booking ID HTLKWF93AY.

Please be informed that we have acknowledged your valuable feedback and will share the same with the hotel.

Also note that full refund has been processed on your booking which will reflect within 5-14 working days in your respective bank account.

Please feel free to reach us for any future queries or concerns as we are just an email away from you.

Regards,
Jagpreet Singh
Customer Delight Goibibo
Contact:[protected]

Dec 20, 2017

Ibibo Group / Goibibo Customer Care's response Dear Customer,

Greetings from Goibibo.com

This email is regarding your above-raised query.

We regret the trouble caused.

We would request you to please share your booking reference number or registered phone number so that we can check it further.

We appreciate your patience on this matter.

Thanks & Regards,
Jitendra Sharma
Customer Delight Goibibo

Dec 21, 2017

Ibibo Group / Goibibo Customer Care's response Dear Customer,

Greetings from Goibibo.com

This email is regarding your above-raised query.

We regret the trouble caused.

We would request you to please share your booking reference number or registered phone number so that we can check it further.

We appreciate your patience on this matter.

Thanks & Regards,
Harjot Singh
Customer Delight Goibibo

Dec 22, 2017

Ibibo Group / Goibibo Customer Care's response Dear Customer,

Greetings from Goibibo.com

This email is regarding your above-raised query.

As we did not receive any revert, hence we are closing it.

Thanks & Regards,
Harjot Singh
Customer Delight Goibibo

Dec 20, 2017

Ibibo Group / Goibibo Customer Care's response Hi Akanksha,

Greetings from Goibibo,

This is in regards to your booking ID HTLFA7QZ49,

We regret for the inconvenience caused to you, we would request you to follow up on the query already raised with Goibibo for any further information / assistance required ( Ticket #[protected].

We are working on your concern and will update you shortly.

Please feel free to reach us for any future queries or concerns as we are just an email away from you.

Regards

Akshat Saxena

Customer Delight

Dec 19, 2017

Ibibo Group / Goibibo Customer Care's response Hi Suyog,

Greetings from Goibibo,

This is in regards to your booking ID HTLFWWS5CG,

We regret for any inconvenience caused to you, kindly be advised that as per your concern raised we are getting this checked on priority and will update you at the earliest.

Please feel free to reach us for any future queries or concerns as we are just an email away from you.

Our direct number is[protected].

Regards

Akshat Saxena

Customer Delight

Dec 18, 2017

Ibibo Group / Goibibo Customer Care's response Dear Saksh,

Greeting from Goibibo

This in regards to the above query.

We deeply regret the inconvenience caused.

Since we cannot find any details related to your booking, we are closing this query.Further, we would request you to please write at [protected]@goibibo.com for any assistance required.

Please feel free to reach us for any future queries or concerns as we are just an email away from you.

Thanks and Regards,
Sudhir Yadav
Customer Delight Team
Phone:[protected]

Dec 16, 2017

Ibibo Group / Goibibo Customer Care's response Dear Mr Husain,

Greetings from Goibibo!!

Please be informed that we are working on the query on priority and will come back to you asap in order to provide you resolution.

Thanks and Regards
Tushar Kaushik
Customer Delight

Dec 17, 2017

Ibibo Group / Goibibo Customer Care's response Dear Mr Husain,

Greetings from Goibibo!!

We have checked and found that the mobile number entered in the booking was not related to Mr Hussain and the user of the mobile number has been cancelled the booking as it was not related to him.

Please let us know for further queries.

Thanks and Regards
Tushar Kaushik
Customer Delight

Dec 15, 2017

Ibibo Group / Goibibo Customer Care's response Dear Sir/Ma'am

Greetings from Goibibo!

We tried to pull up your booking details, however, we could not find the booking id/transaction details you are referring to.

We request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking so that we can check our records and will get back to you with timely resolution on your concern.

Moreover, you can contact us through your registered mobile number on below-mentioned contact:

[protected]
[protected]
[protected]

We are awaiting response from your end.

Thanks and Regards,
Kawalpreet Kaur Chadha
Customer Delight Team

Dec 14, 2017

Ibibo Group / Goibibo Customer Care's response Dear Mr. Sarvesh,

Greetings from Goibibo.com

We do apologize for the inconvenience caused.

You are requested to share the booking ID so that we can further investigate the same and do the needful.

Awaiting your response.

Regards,
Chaman Luthra
Customer Delight.

Dec 14, 2017

Ibibo Group / Goibibo Customer Care's response Dear Mr. Sarvesh,

Greetings from Goibibo.com

We do apologize for the inconvenience caused.

You are requested to share the booking ID so that we can further investigate the same and do the needful.

Awaiting your response.

Regards,
Harjot Singh
Customer Delight.

Dec 13, 2017

Ibibo Group / Goibibo Customer Care's response Dear Akanksha,

Greetings from Goibibo

This is in regards to the above query.

Please be informed that we have already shared the closure with you. We would like to inform you that we have requested the hotel management for the refund but the same has been denied by them.

Please Note: Booking is non-refundable and same is mentioned on the website and booking voucher.

Hence, we regret but we were not able to serve this time.

Thanks and Regards,
Sudhir Yadav-Goibibo
Customer Delight
[protected]

Dec 09, 2017

Ibibo Group / Goibibo Customer Care's response Dear Customer,

Greetings from Goibibo,

We regret for any inconvenience caused to you, kindly be advised that we are unable to find your booking details or your email ID so we would request you to directly write to Goibibo with your details in order for us to track your booking and assist you with the same.

Regards
Akshat Saxena
Customer Delight Team

Dec 09, 2017

Ibibo Group / Goibibo Customer Care's response Hi Mr Agarwal

Greetings from Goibibo.com

This is in regards to your reservation, booking id (HTLJSRUVGZ and HTL8QMM5HP).

Please be advised we were forced to cancel booking as it was done on wrong rates and same was advised to you, please be advised we have received response from hotel management please find same shared below for your reference.

************ HOTEL RESPONSE ****************************

Dear Mr Sayan Datta ji,

Namaskar & Greetings for the day !!!

We are requesting you to cancel all bookings from Dated 20/12/17 to 02/001/18.due to miss handling our OTA'S and password details. it is for yo
ur kind information that one of our employee have did wrong with us. by helping to our other competitors he has modified our price on yesterday and put it down to a unbelievable price on a pick season.in which we are unable to work with. mean to say the price what he was given on yesterday in that we can not run our property.

So we are requesting you to cancel all the bookings which is made from Dated 21/12/17 to 02/01/18. We are very sorry to write this mail to you and requesting you for the same. but on the same way we are also help less to do the business with the mentioned price.Please do the needful as soon as possible.

Also we are requesting you to please share the time of yesterday in which that guy have made the changes.so that we can take necessity action against him.

Please do find all the booking id of both goibibo and MMT.

Please do find the attached booking details for both the company of MMT & GOIBIBO IN SHEET 01 & 02.

Thanks and Regards
Debadatta Nayak
(General Manager)
M:+91-[protected]
E:[protected]@sagartarangresidency.com
Sagar Tarang Residency
C.T Road, Puri, Odisha

We hope this answers your concern, thank you for writing to us.

Warm Regards,
Akash Sharma
Customer Delight Team

Landline no:[protected]
IBIBO GROUP Pvt Ltd. | 5th Floor, Good earth City Centre | Sector 50 | Gurgaon, Haryana-122018 | India

Dec 07, 2017

Ibibo Group / Goibibo Customer Care's response Dear Customer,

Greetings from Goibibo

We sincerely apologize for the inconvenience caused.

This mail is in regards to your query on increase in airlines fare. We completely understand your concern on increased charges. We would like to inform you that the fare difference depends on time to time changing of the flight inventory. Believe us we would not like to charge our customers with any invalid charges. We really value your long term relationship with us. As per records, you were informed about the fare hike too.

Having said that, we have taken note of your feedback but would appreciate your understanding on the fact that we have limited or no control over Airline.

Let us know if we can assist you any further.

The fares which reflect on our site are as per the airlines inventory and are subject to change as per any real time changes in the pricing/inventory of the respective airline.

In case of any further queries, please feel free to write us anytime. We are just an email away.

Thanks & Regards,
Parul Yadav
Customer Delight
Contact:[protected]

Dec 10, 2017

Ibibo Group / Goibibo Customer Care's response Dear Customer,

Greetings from Goibibo

We sincerely apologize for the inconvenience caused.

As we did not receive any revert, hence we are closing the ticket.

You may reopen the case anytime.

For further queries feel free to write us.

Thanks & Regards,
Harjot Singh
Customer Delight
Contact:[protected]