Ibibo Group / Goibibo Complaints & Reviews

Its really big cheating with customers by goibibo i did lot of bookings with ur company never face issue like this before on 24th i did cancel from my mobile got one time password even its show the refund amount as well and after few mins i checked grey colour showing refund under process now next day i checked it is showing booking confirmed then i called ur customer support after having conversation with them 4 to 5 times in day they only...

I booked the international flights ticket on 8th november 2017 for del to melbourne (2 passenger) through goibibo web site of inr 107786.00 on refundable basis. Further due to error of goibibo, they charged inr 10000 for me to confirm my ticket. Further due to change in in program i request cancellation from goibibo as my ticket booked on refundable basis. Now till date i didn't received any refund from goibibo, however i made several requests...

1. Hotel rooms were booked through goibio website and full payment rs 16464/-.

2. Confirmation of booking and payment receipt was received. Booking id : htlkwf93ay.

3. But after reaching the designated hotel the rooms were not provided and no alternate arrangements were also made. My entire family with ladies, senior citizens and children were left to suffer. Due to peak season all hotels were either fully occupied...

Pnr no. :00odta name :mr krishnadas nair sector :hyd to rja on 25/11/2017 the refund amount due to you is rs.2895. The same amount shall be processed within the next 24 hrs. It may take 6-7 addl days to reflect in your bank account/ credit card stmt depending on your bank.

On filing this complaint with trujet, i got the following reply.
Thank you for your valuable feedback. We would like to extend our sincere apologies...

Hi team,

I have done a transaction of rs.1688.03 on dec 22 2017 to myntra through airtel payment banks hdfc bank, but my order was not confirmed.
When i have checked my transaction history in my airtel payments bank f i was credited to ibibo web pvt ltd.

Transaction id:[protected] please refund my money.

And explain me why this has happened asap...

I had cancelled flight ticket and even after 20 days, amount has not been credited to my account. When i call the customer care they say, it would require another 5-10 days to refund my money. Its totally their fault for not refunding the amount on time and putting the customer to suffer. Infact the agent failed to give proper reason for not crediting the amount in time. This is not the first time i am facing this kind of issue with goibibo....

I am seeking a solution from this company in reference with my booking in singapore which i made thru go ibibo
This company have charged me 65000 without giving me any services
I will fight till get justice
It was my hard earned money for which even service was also not provided
I am looking for a solution but have not here from you guys
No one is responding

Akanksha
[protected]br...

I have booked hotel on dated 16th dec 2017 to 17th dec 2017 in hotel sagar ratna ladghar, dapoli, maharashtra and they have provided me with different hotel 11 kms away from my actual location hotel name konkan beach home stay. We haven't done check in and they haven't refunded money back. I have requested them for many times still they have not helped us. I will provide you with the complaint mails. I have paid them around rs.2748/- including...

On 11th december 2017
I booked hotel good luck delhi from goibibo
When i tried booking hotel my payment deducted but booking not confirmed.
Again i tried to confirm the booking but again the amount got deducted.
Now, when i checked my bank statement it shows that my payment got deducted of rupees 2, 014 rs in total
1007 one time
And again 1007 so in total 2, 014 rs deducted
When i called...

A booking was made for hotel president in vadodara, gujrat through goibibo on 4th dec 2017 for check-in date on 5th dec 2017 till 8th dec 2017 for a super deluxe room. (Booking id - htlz3hcxhr)
When we went to the hotel, the hotel staff said that the booking was cancelled from our side, while we never cancelled the booking otherwise we would not have gone to the hotel in the first place. The amount for the booking which was rs. 10,...

I booked 2 classic non ac room for 4 member who were on religiois tour to south india in all season guest house in trivendrum frpm 14/12/2017 to 17/12/2017.

On checking in on 14/12/2017 at 10:30 pm after travelling 60 ht train joirney from delhi to trivendrum, this hotel said that rooms are not available at forced to stay in a 3 bed single room.

We paid in advanced.. And we got cheated.. Take action as soon...

Dear sir, this problem is due to volcano eruption in bali

If till tomorrow afternoon at 3pm if you didn’t clear my issue i:e final decision that you refunding my amount or you modifying my date frm 28dec 2017 to 3rd jan 2018 if it is not cleared till tomorrow 3pm afternoon then get ready to face legal notice from me. I have all the evidence of mail i am mailing u since 1 week and begging u for the reply. So tomorrow till...

Hi

I am in urgent need of help
I have booked a hotel from go ibibo - in singapore (Robertson quay hotel) from 23rd nov - 29th nov and due to some error november month was selected instead of december
I immediately need my refund or a stay arrangement as i cant afford to book a new hotel again

I was going to singapore for some medical reason

I also requested to the hotel directly...

Respected sir
I want to inform you that today i was online through vijaya bank neft banking purchase bitcoin amounting rs 140000. For this purchase rs 144295 deduct my vijaya bank account. But bitcoin not reflect in my unocoin user i'd 21928. Bank says transaction is successful and unocoin support team says amount not receive. Because payment gateway is you so amount refund in my account at your end.

Kindly look the...

Hello,
This is regarding the booking i made for my mother, mrs shelly hans though goibibo on 4/13/17 for goa to bhubaneshwar, travel date 28/12/17.
The experience i had after the booking was a nightmare, when i made the booking it displayed a connecting flight but on confirmation with the airline, they claimed that it's not a connecting flight but goibibo has tried to make it into a connecting flight on its own free will....

Hello my name is vinit patel
I am book ticket via goibibo ticket is refundable.
When i book ticket i see it’s refundable now i want to cancle ticket but goibibo executives said me ticket is non refundable i have evidence i receive mail from goibibo ticket copy in this copy i am see it’s refundable.
But goibibo executives not agree with me they need screenshots i am send screenshot now they not reply
I am...

Dear sir,

I have done two days hotel booking in puri in sagar tarang residency through goibibo website.

1) booking at *sagar tarang residency certified by gostays* from *23 dec* to *24 dec* has been confirmed. Booking id for further reference is *htljsruvgz*

2) booking at *sagar tarang residency certified by gostays* from *24 dec* to *25 dec* has been confirmed. Booking id for further reference...

I have booked the flight in this website for 4152inr but the real fare of that flight is 3362. I blindly trusted this website and booked ticket but after booking immediatly i checked in airline page and got shocked. Again i checked both the tickets at same time then come to know this goibibo is cheating customer. I think they done enough of business in india. Let them go back...

HOPLESS AND IRRESPONSIBLE SERVICE
BY GOIBIBO

To
The
CEO GOIBIGO

Goibigo CUSTOMER CARE services and act is very HOPLESS and shamful, they cancelled my tkts without reasons, I was flying to kula Lumpur and langkawi from Hyderabad. By MALAYSIA airlines from 3 to 10 DEC 2017..On their ridiculous website my booking was there and when I reached for bording I was shocked they cancelled my booking ..I...

Booking id reference: amdkrzhfh
You guys have cancelled my return flight abruptly and haven't been able to provide me an alternative return flight from last 2 weeks.

Pathetic service, very much disappointed, delayed response, poor management, fake promises.

This is in reference to the booking id amdkrzhfh

My return flight is cancelled and you guys haven't provided any alternative flights...