Ibibo Group / Goibibo Complaints & Reviews

I had tried online payment to big basket against my order no. Mvdvo[protected] from my airtel wallet on 03.12.2017. An amount of rs. 4648/- was debited from my airtel account as reflected in transaction history id[protected], which also mentions "payment made at ibibo web". However, at the time of delivery of items ordered by me to big basket, the next day, i. E. 04.12.2017, i was made to pay cash as my online payment had not materialized. The amount is not refunded back to my airtel account nor is it showing as balance in my big basket account. I request you to please arrange the return of amount which was not put to use after getting deducted from my account, immediately, as it's already a month since the transaction take place..
Thanks
S. H. Naidu

Goibibo allows to make a ticket refundable for customer by paying extra rs 250. As a customer, i take it as goibibo insured my ticket. But when ticket needed to be cancelled, goibibo shared an image already shared in attachment saying that this flight cannot be cancelled. That means they are charging rs 250 for providing nothing.
That is clearly a fraud.

Hi,

I am trying to cancel a flight for mr sanjeev mehra only but i am not able to do so.

Flight booking is - pnr-uymjam

Mrs surbhi khanna is planning to travel but sanjeev mehra is not planning to travel in same flight.

Mr. Sanjeev mehra booked another flight for jan 2nd from atq to del which got cancelled. So, he couldn't travel to delhi. Now, system doesn't allow to cancel his flight.

Since, the ticket booked is refundable and we have paid rs 250 extra for mr. Sanjeev mehra and mrs. Surbhi khanna each. So, we should be able to cancel the flight individually too.

Mrs. Surbhi khanna tried cancelling the flight over the counter at the airport and she was not able to do so. They denied to cancel saying the tickets are not refundable.

Attachment clearly shows that tickets are refundable.

I have tried my best to contact customer care but i am not able to reach customer care as i am in abroad. One of my cousin tried contacting the customer care from india to cancel the flight only for mr. Sanjeev mehra. They asked to cancel it online as tickets are booked online. But online we are not able to do so.

So, eventually we are not able to cancel the flight for mr. Sanjeev mehra at airport, through customer care and online considering the fact that tickets are refundable and we are not required to give any reason. But still we are giving a valid reason that mr. Sanjeev mehra's yesterday flight was cancelled which was also booked via goibibo too. His yesterday's flight pnr was - h6445.

Please try to solve the problem and refund us the amount for ticket for mr. Sanjeev mehra.

More details can be found here:-
https://www.facebook.com/Goibibo/posts/[protected]

Thanks
Tarun khanna

I had booked a shared car via redbus for 20th dec 2017 from gurgaon to chandigarh. Rs 1058 was deducted. I was told that i will receive refund and email but not received anything yet. Details is as follows. Number :[protected]. Email address is [protected]@gmail.com.
Ticket number :tkdr48672317
Pnr :ewvb2sd4yg
Travels: shared car ride-by ibiboryde

Please look into this.

Hello sir
I have debited amount of rs3391 to goibibo on[protected]
But i didn't get any receipt and amount has deducted form my account. When i call on[protected] they said your amount will get within 24 to 48 hours but i send from tez app but i didnt receive so sir check and tell me where is my money. Im sending you the pic of the payment

On 10th december. I was supposed to travel from pune to bangalore via bus which was booked using go-ibibo. Bus operator was komitla. Bus was scheduled to reach pune at 4:20pm. I called go ibibo at 3:35pm in order to know about any delay. But was informed that the bus is on time and would reach boarding point by 4:20pm. At 5 pm after repetitive calls from my side to the operator as well as to the goibibo representative, i was informed that bus had an accident in between so, the service has been revoked by the operator. I had an exhaustive talk with go ibibo representative (Salman) right after this information and i insisted him to please provide me with any document that do confirm the cancellation was because of accident. One more reason why i doubt service provider intention is because i didn't receive any message regarding the bus number which people do receive an hour or 2 before your departure time.
I lodged a complain at "support @yatragenie.com"as well as on goibibo, insisting them to provide me with document that do certify the reason for cancellation was accident. Finally i received a reply from yatragenie that "we won't be able to provide you with any document i. E fir or photo of accident of bus". Whereas from goibibo after complaining it for 2 times i received message stating that"as per the investigation done with the operator, stated that operator has informed to the customer regarding the accident in the morning on the date of journey itself, operator doesn't have accident images and fir copy to share".
Now as per above story points that could be outlined are as follows:
1) why didn't operator informed me about the incident prior and had sent a message on my number at 5pm. (Received message after calling n number of times.)
2) if bus had an accident on it's way from mumbai to pune (Quoted as per conversation with goibibo representative - salman as well as with operator), then how come goibibo says that after investigation operator claims to have sent an intimation of cancellation right in the morning.
3) considering bus had an accident, owner or operator would claim for an insurance, and insurance can not be claimed without fir. Then why operator's as well as goibibo we're not able to provide me with fir copy.
4) what sort of investigation did goibibo performed right after the cancellation in order to understand why bus service was cancelled. Who would bear the liability. Is refund of money is the solution for this issue.

All the above incidents we're recorded at operator as well as go-ibibo's end telephonically as well as i have all trailing mails to prove above incident. Both could be used for verification purpose.
Details:-
Pnr no-ygt[protected]
Travels-komitla
Booked via:- go-ibibo.
Date of journey:-10th december 2017.
Contact number-[protected],
[protected]

I booked hotel in hotel grand kashmir for four nights from 27 dec to 31 december.. Before booking i called up the hotel facilities to ask for the facility provided. They commited for 24 hour power supply, supply of room blower, dinner and breakfast.. But when i cheked in to the hotel i faced many problems in hotel like no power, no blower provided and also dinner and breakfast was cheap. The temperature was in minus when i visited there.

My problem is .I booked BANGALORE (to) GOA on 2/11/2017 on goiboib package .so I booked through telephonic conversation I paid the amount of 7419 twice.but now also my amount was not credited to my acccount. But the goibibo customer care is telling thear is 10 working day are 7 working day will completed on wards your amount will credited to your account.what the he'll is going on thear.but thear is no responds on your goibibo services
Name:B. samson
Mobil by.:[protected]

I have booked a hotel from goibibo and earn some gocash around 6k. When i am trying to use this gocash i got only 84 rs by saying this according to t&c you can use only 84 rs not full amount.

It looks to me that goibibo was not fair about its promotional offers.

During the booking i did not receive any link which tells about t & c.
I am feeling cheated as amount shown in account user can not able to use...

At the time of booking they dont provide proper information i book ticket from riga to delhi and delhi to riga and now i am in india so i want to residual my return flight but now they said its not changeable ticket at the time they didn't tell these kind of thing now they said its airline rule and airline said its your booking partner side issue.. What is mine side yr # ibibo or finnair

Its really big cheating with customers by goibibo i did lot of bookings with ur company never face issue like this before on 24th i did cancel from my mobile got one time password even its show the refund amount as well and after few mins i checked grey colour showing refund under process now next day i checked it is showing booking confirmed then i called ur customer support after having conversation with them 4 to 5 times in day they only said wait wait we are raising refund for ur concern department will call u till date nothing happens this really very annoyed situation for me booking id htlg2b78k2 i want my money back the refund amount i also remember when i cancelled the booking as well 90 gocash and rest 4800 rs in bank but this is clear cheating you are thinking i am free to call u about same thing again and again
Sumit. [protected]@gmail.com

I booked the international flights ticket on 8th november 2017 for del to melbourne (2 passenger) through goibibo web site of inr 107786.00 on refundable basis. Further due to error of goibibo, they charged inr 10000 for me to confirm my ticket. Further due to change in in program i request cancellation from goibibo as my ticket booked on refundable basis. Now till date i didn't received any refund from goibibo, however i made several requests on website to know my refund status but no update about my refund.

Even after so many requests no assurance or dãte of refund provided by goibibo.

Please suggest how i can get my refund which is approx 90000.
Booking id - amdplmcm2
Mobile -[protected]
Name - gaurav saxena

1. Hotel rooms were booked through goibio website and full payment rs 16464/-.

2. Confirmation of booking and payment receipt was received. Booking id : htlkwf93ay.

3. But after reaching the designated hotel the rooms were not provided and no alternate arrangements were also made. My entire family with ladies, senior citizens and children were left to suffer. Due to peak season all hotels were either fully occupied or rents were hiked double or triple times.

4. I had to find a mediocre hotel after paying an exorbitant amount.

5. For this mental agony and harassment these agencies should be severely punished.

Pnr no. :00odta name :mr krishnadas nair sector :hyd to rja on 25/11/2017 the refund amount due to you is rs.2895. The same amount shall be processed within the next 24 hrs. It may take 6-7 addl days to reflect in your bank account/ credit card stmt depending on your bank.

On filing this complaint with trujet, i got the following reply.
Thank you for your valuable feedback. We would like to extend our sincere apologies for the inconvenience experienced by you as a result of the cancellation of flight. We had to unfortunately cancel the flight due to unforeseen operational reasons.in this regard we have processed full refund amount of rs. 2895/- as on 26th november 2017. However since the booking was done through goibibo, we request you to kindly contact them directly for the refund amount. Please find the transaction details for your reference.
So request you to please refund the above said amount, at the earliest

Hi team,

I have done a transaction of rs.1688.03 on dec 22 2017 to myntra through airtel payment banks hdfc bank, but my order was not confirmed.
When i have checked my transaction history in my airtel payments bank f i was credited to ibibo web pvt ltd.

Transaction id:[protected] please refund my money.

And explain me why this has happened asap

I had cancelled flight ticket and even after 20 days, amount has not been credited to my account. When i call the customer care they say, it would require another 5-10 days to refund my money. Its totally their fault for not refunding the amount on time and putting the customer to suffer. Infact the agent failed to give proper reason for not crediting the amount in time. This is not the first time i am facing this kind of issue with goibibo. The agent also tries to cross sell the ibibo cash, instead of giving my money back. This is totally misleading the innocent customers. Please take action on this.

I am seeking a solution from this company in reference with my booking in singapore which i made thru go ibibo
This company have charged me 65000 without giving me any services
I will fight till get justice
It was my hard earned money for which even service was also not provided
I am looking for a solution but have not here from you guys
No one is responding

Akanksha
[protected]
[protected]

I have booked hotel on dated 16th dec 2017 to 17th dec 2017 in hotel sagar ratna ladghar, dapoli, maharashtra and they have provided me with different hotel 11 kms away from my actual location hotel name konkan beach home stay. We haven't done check in and they haven't refunded money back. I have requested them for many times still they have not helped us. I will provide you with the complaint mails. I have paid them around rs.2748/- including my goibibo cash, but they have provided me with invoice amount of rs.3540/- see the cheating they do. I need justice.

Regards

Suyog

On 11th december 2017
I booked hotel good luck delhi from goibibo
When i tried booking hotel my payment deducted but booking not confirmed.
Again i tried to confirm the booking but again the amount got deducted.
Now, when i checked my bank statement it shows that my payment got deducted of rupees 2, 014 rs in total
1007 one time
And again 1007 so in total 2, 014 rs deducted
When i called goibibo customer care they said you will get the refund in 24 to 48 hours
Also i have shared bank statement with goibibo
But no response from their end.
Kindly please check goibibo people are doing fraud
They are not even responding on calls and very rude behavior with customers

A booking was made for hotel president in vadodara, gujrat through goibibo on 4th dec 2017 for check-in date on 5th dec 2017 till 8th dec 2017 for a super deluxe room. (Booking id - htlz3hcxhr)
When we went to the hotel, the hotel staff said that the booking was cancelled from our side, while we never cancelled the booking otherwise we would not have gone to the hotel in the first place. The amount for the booking which was rs. 10, 356 was also deducted from the account.
When we called the goibibo executive, he said that one of their staff named vimal received a call from our side for cancellation. The question is, how can they cancel a booking without properly confirming who the caller is and whether he is authorized to cancel or not? Atleast they should cross check it. The executive also failed to provide any relevant cancellation details and any information about this vimal guy and from which number he recieved the call. This is so unprofessional of the goibibo customer care staff.
This is clearly a technical mistake from goibibo's side. And if they are clear on their side, they should provide us with the number the call came from so that we can verify it.
This carelessness of goibibo was very inconvenient to us both physically (As we had to go searching for another hotel that day) and monetarily (As the booking was not non-refundable and it was a total waste of money).