Ibibo Group / Goibibo Complaints & Reviews

Address: Sambalpur, Odisha, 768001

A booking was made for hotel president in vadodara, gujrat through goibibo on 4th dec 2017 for check-in date on 5th dec 2017 till 8th dec 2017 for a super deluxe room. (Booking id - htlz3hcxhr)
When we went to the hotel, the hotel staff said that the booking was cancelled from our side, while we never cancelled the booking otherwise we would not have gone to the hotel in the first place. The amount for the booking which was rs. 10, 356 was also deducted from the account.
When we called the goibibo executive, he said that one of their staff named vimal received a call from our side for cancellation. The question is, how can they cancel a booking without properly confirming who the caller is and whether he is authorized to cancel or not? Atleast they should cross check it. The executive also failed to provide any relevant cancellation details and any information about this vimal guy and from which number he recieved the call. This is so unprofessional of the goibibo customer care staff.
This is clearly a technical mistake from goibibo's side. And if they are clear on their side, they should provide us with the number the call came from so that we can verify it.
This carelessness of goibibo was very inconvenient to us both physically (As we had to go searching for another hotel that day) and monetarily (As the booking was not non-refundable and it was a total waste of money).

Jan 17, 2018

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2017

Ibibo Group / Goibibo Customer Care's response Dear Mr Husain,

Greetings from Goibibo!!

Please be informed that we are working on the query on priority and will come back to you asap in order to provide you resolution.

Thanks and Regards
Tushar Kaushik
Customer Delight

Verified Support

Dec 17, 2017

Ibibo Group / Goibibo Customer Care's response Dear Mr Husain,

Greetings from Goibibo!!

We have checked and found that the mobile number entered in the booking was not related to Mr Hussain and the user of the mobile number has been cancelled the booking as it was not related to him.

Please let us know for further queries.

Thanks and Regards
Tushar Kaushik
Customer Delight

View replies

A

alifiya_0410

from Burla, Odisha

Jan 3, 2018

Yes, but you should at least check who is cancelling, we did not even receive any cancellation message. And give us the details of the guy who cancelled and the number from which booking was cancelled.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I booked 2 classic non ac room for 4 member who were on religiois tour to south india in all season guest house in trivendrum frpm 14/12/2017 to 17/12/2017.

On checking in on 14/12/2017 at 10:30 pm after travelling 60 ht train joirney from delhi to trivendrum, this hotel said that rooms are not available at forced to stay in a 3 bed single room.

We paid in advanced.. And we got cheated.. Take action as soon as possible and refundmy money otherwise i will sue goibibo in consumer forum.

Jan 15, 2018

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2017

Ibibo Group / Goibibo Customer Care's response Dear Sir/Ma'am

Greetings from Goibibo!

We tried to pull up your booking details, however, we could not find the booking id/transaction details you are referring to.

We request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking so that we can check our records and will get back to you with timely resolution on your concern.

Moreover, you can contact us through your registered mobile number on below-mentioned contact:

[protected]
[protected]
[protected]

We are awaiting response from your end.

Thanks and Regards,
Kawalpreet Kaur Chadha
Customer Delight Team

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra, 400008

Dear sir, this problem is due to volcano eruption in bali

If till tomorrow afternoon at 3pm if you didn’t clear my issue i:e final decision that you refunding my amount or you modifying my date frm 28dec 2017 to 3rd jan 2018 if it is not cleared till tomorrow 3pm afternoon then get ready to face legal notice from me. I have all the evidence of mail i am mailing u since 1 week and begging u for the reply. So tomorrow till 3pm then i will file a legal notice to goibibo becus ur executive fooled me they said to cancel the airlines tickets as i did i sended them the evidence of refund from airlines but still goibibo team is not refunding my amount or modifying my dates.

Ali sarvesh
[protected]

Jan 14, 2018

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Dec 14, 2017

Ibibo Group / Goibibo Customer Care's response Dear Mr. Sarvesh,

Greetings from Goibibo.com

We do apologize for the inconvenience caused.

You are requested to share the booking ID so that we can further investigate the same and do the needful.

Awaiting your response.

Regards,
Chaman Luthra
Customer Delight.

Verified Support

Dec 14, 2017

Ibibo Group / Goibibo Customer Care's response Dear Mr. Sarvesh,

Greetings from Goibibo.com

We do apologize for the inconvenience caused.

You are requested to share the booking ID so that we can further investigate the same and do the needful.

Awaiting your response.

Regards,
Harjot Singh
Customer Delight.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Gurgaon, Haryana

Website: www.goibibio.com

Hi

I am in urgent need of help
I have booked a hotel from go ibibo - in singapore (Robertson quay hotel) from 23rd nov - 29th nov and due to some error november month was selected instead of december
I immediately need my refund or a stay arrangement as i cant afford to book a new hotel again

I was going to singapore for some medical reason

I also requested to the hotel directly and to goibibo managment also but al my effort were in vein
I was even ready to pay 15-20 k extra but they were so rude to me

They are not refunding my hard earn money which is rs 65000
They even dint provide the service for which i paid 65k

I need a refund in any case

Please help me

Regards
Akanksha goyal
[protected]

Jan 13, 2018

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2017

Ibibo Group / Goibibo Customer Care's response Dear Akanksha,

Greetings from Goibibo

This is in regards to the above query.

Please be informed that we have already shared the closure with you. We would like to inform you that we have requested the hotel management for the refund but the same has been denied by them.

Please Note: Booking is non-refundable and same is mentioned on the website and booking voucher.

Hence, we regret but we were not able to serve this time.

Thanks and Regards,
Sudhir Yadav-Goibibo
Customer Delight
[protected]

Dec 18, 2017

Updated by Ankitasm Sudhir,

First of all I never got the solution from your company
It is now Go ibibibo responsibility to give my hard earn money back.
You guys have taken commission on this booking without even giving me the services
Day and night I am calling your customer care but no body is responding on my concern.
I was even ready to pay the differential amount but all my efforts were in vein
I am even ready to take the partial amount because it matters a lot for me.

Go ibibo have to pay my money back, even the five or seven star hotel around the world would have amended my dates of booking.

I will fight till I am not getting any solution

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Lucknow, Uttar Pradesh, 226012

Website: Unocoin.com

Respected sir
I want to inform you that today i was online through vijaya bank neft banking purchase bitcoin amounting rs 140000. For this purchase rs 144295 deduct my vijaya bank account. But bitcoin not reflect in my unocoin user i'd 21928. Bank says transaction is successful and unocoin support team says amount not receive. Because payment gateway is you so amount refund in my account at your end.

Kindly look the matter.

Vikas srivastava
Mob [protected]

+2 photos

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Gurgaon, Haryana, 751007

Website: goibibo.in

Hello,
This is regarding the booking i made for my mother, mrs shelly hans though goibibo on 4/13/17 for goa to bhubaneshwar, travel date 28/12/17.
The experience i had after the booking was a nightmare, when i made the booking it displayed a connecting flight but on confirmation with the airline, they claimed that it's not a connecting flight but goibibo has tried to make it into a connecting flight on its own free will. It's not connecting, i'm suppose to check in and check out my luggage twice and what goibibo has done is that they have tried to make it connecting, where as they are two different flights, and this is clearly not what a connecting flight means. Goibibo group has accepted the same in me e-mail conversation. I mailed then but they just started wasting my time by assigning multiple (10-12) agents for one issue.
They promised me and charged me 9000 for a connecting flight but delivered something completely different, and trust me my claim is not baseless, i have all the proof and basis for my claim. Ultimately when i had no choice i had to cancel my ticket and i am now getting a refund of only 1400rs out of the total amount paid, they have harrased me both mentally and economically. Please do something about them, i am helpless

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Website: Goibibo.com

Hello my name is vinit patel
I am book ticket via goibibo ticket is refundable.
When i book ticket i see it’s refundable now i want to cancle ticket but goibibo executives said me ticket is non refundable i have evidence i receive mail from goibibo ticket copy in this copy i am see it’s refundable.
But goibibo executives not agree with me they need screenshots i am send screenshot now they not reply
I am book international ticket its cost 45000

Jan 9, 2018

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Dec 09, 2017

Ibibo Group / Goibibo Customer Care's response Dear Customer,

Greetings from Goibibo,

We regret for any inconvenience caused to you, kindly be advised that we are unable to find your booking details or your email ID so we would request you to directly write to Goibibo with your details in order for us to track your booking and assist you with the same.

Regards
Akshat Saxena
Customer Delight Team

Dec 09, 2017

Updated by Vinit54 Email : vmobile.[protected]@yahoo.com
Mobile no : [protected]
You can track via mobile number

Or please contact me on this number
+[protected]

Dec 13, 2017

Updated by Vinit54 Stiil i am not receive any information from Goibibo

View replies

V

Vinit54

Dec 9, 2017

Email : vmobile.[protected]@yahoo.com
Mobile no : [protected]
You can track via mobile number

Or please contact me on this number
+[protected]

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Dear sir,

I have done two days hotel booking in puri in sagar tarang residency through goibibo website.

1) booking at *sagar tarang residency certified by gostays* from *23 dec* to *24 dec* has been confirmed. Booking id for further reference is *htljsruvgz*

2) booking at *sagar tarang residency certified by gostays* from *24 dec* to *25 dec* has been confirmed. Booking id for further reference is *htl8qmm5hp*

These bookings have not been cancelled by me. Without my permission goibibo executive cancelled my bookings. This is against the law and harassment to customers.

Goibibo executive is giving me excuses of technical issues in terms of booking rates. Even make my trip was showing same rates yesterday. Such excuses is intolerant.

Even on my warning to goibibo executive, he had gone ahead with cancellation without my permission. It is rediculous.

I hope you understand goibibo team fault and will help to resolve it and give back my bookings.

Regards

Mitesh agarwal
[protected]

Jan 9, 2018

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Dec 09, 2017

Ibibo Group / Goibibo Customer Care's response Hi Mr Agarwal

Greetings from Goibibo.com

This is in regards to your reservation, booking id (HTLJSRUVGZ and HTL8QMM5HP).

Please be advised we were forced to cancel booking as it was done on wrong rates and same was advised to you, please be advised we have received response from hotel management please find same shared below for your reference.

************ HOTEL RESPONSE ****************************

Dear Mr Sayan Datta ji,

Namaskar & Greetings for the day !!!

We are requesting you to cancel all bookings from Dated 20/12/17 to 02/001/18.due to miss handling our OTA'S and password details. it is for yo
ur kind information that one of our employee have did wrong with us. by helping to our other competitors he has modified our price on yesterday and put it down to a unbelievable price on a pick season.in which we are unable to work with. mean to say the price what he was given on yesterday in that we can not run our property.

So we are requesting you to cancel all the bookings which is made from Dated 21/12/17 to 02/01/18. We are very sorry to write this mail to you and requesting you for the same. but on the same way we are also help less to do the business with the mentioned price.Please do the needful as soon as possible.

Also we are requesting you to please share the time of yesterday in which that guy have made the changes.so that we can take necessity action against him.

Please do find all the booking id of both goibibo and MMT.

Please do find the attached booking details for both the company of MMT & GOIBIBO IN SHEET 01 & 02.

Thanks and Regards
Debadatta Nayak
(General Manager)
M:+91-[protected]
E:[protected]@sagartarangresidency.com
Sagar Tarang Residency
C.T Road, Puri, Odisha

We hope this answers your concern, thank you for writing to us.

Warm Regards,
Akash Sharma
Customer Delight Team

Landline no:[protected]
IBIBO GROUP Pvt Ltd. | 5th Floor, Good earth City Centre | Sector 50 | Gurgaon, Haryana-122018 | India

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I have booked the flight in this website for 4152inr but the real fare of that flight is 3362. I blindly trusted this website and booked ticket but after booking immediatly i checked in airline page and got shocked. Again i checked both the tickets at same time then come to know this goibibo is cheating customer. I think they done enough of business in india. Let them go back

Jan 10, 2018

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Dec 07, 2017

Ibibo Group / Goibibo Customer Care's response Dear Customer,

Greetings from Goibibo

We sincerely apologize for the inconvenience caused.

This mail is in regards to your query on increase in airlines fare. We completely understand your concern on increased charges. We would like to inform you that the fare difference depends on time to time changing of the flight inventory. Believe us we would not like to charge our customers with any invalid charges. We really value your long term relationship with us. As per records, you were informed about the fare hike too.

Having said that, we have taken note of your feedback but would appreciate your understanding on the fact that we have limited or no control over Airline.

Let us know if we can assist you any further.

The fares which reflect on our site are as per the airlines inventory and are subject to change as per any real time changes in the pricing/inventory of the respective airline.

In case of any further queries, please feel free to write us anytime. We are just an email away.

Thanks & Regards,
Parul Yadav
Customer Delight
Contact:[protected]

Verified Support

Dec 10, 2017

Ibibo Group / Goibibo Customer Care's response Dear Customer,

Greetings from Goibibo

We sincerely apologize for the inconvenience caused.

As we did not receive any revert, hence we are closing the ticket.

You may reopen the case anytime.

For further queries feel free to write us.

Thanks & Regards,
Harjot Singh
Customer Delight
Contact:[protected]

View replies

S

Surabhi Awasthi

from Gurgaon, Haryana

Dec 7, 2017

I m very disappointed with ur service. Ur site is totally disgide us. Ur packages and ur deal has misguide us. U give no competition. U waste my time .😠😠

airfare is shown very higher than other websites - Comment #2941282 - Image #0

airfare is shown very higher than other websites - Comment #2941282 - Image #1

airfare is shown very higher than other websites - Comment #2941282 - Image #2

airfare is shown very higher than other websites - Comment #2941282 - Image #3

airfare is shown very higher than other websites - Comment #2941282 - Image #4

airfare is shown very higher than other websites - Comment #2941282 - Image #5

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Hyderabad, Andhra Pradesh, 500029

HOPLESS AND IRRESPONSIBLE SERVICE
BY GOIBIBO

To
The
CEO GOIBIGO

Goibigo CUSTOMER CARE services and act is very HOPLESS and shamful, they cancelled my tkts without reasons, I was flying to kula Lumpur and langkawi from Hyderabad. By MALAYSIA airlines from 3 to 10 DEC 2017..On their ridiculous website my booking was there and when I reached for bording I was shocked they cancelled my booking ..I was literally paralysed at 12.30am 3decmber 2017, and their ### non responsible CUSTOMER CAREs was saying gives us three days times, there was no direct contact number or live webchat to contact someone, in dying emergency they are not giving direct contact to talk, I was asking for management number they refuse to give and neither solved my problem .So I m forced to take flight via Singapore to reached my destination due to their gross negligence ..

I WAS mailing to CUSTOMER CARE, management and CEO too but they all are irresponsible, fraud and cheater ..

I was in MALAYSIA n they were not giving direct contact of any persons and wasting professional times and doing HARASSMENT economnic, mental and professional too.

These nonsense ppl doesn't have any sense to look into matter serious, all irresponsible MAMANGENT of GOIBIGO and customers care not giving reply too.

Now today is 5th day I am supposed to go back Hyderabad from Kula Lumpur on 10 DEC..Still they have not responded clearly and solved the issue..

Purely cheater fraud and irresponsible goibigo management.

Neither provideing solution neither provideing direct contact numbers neither giving call back or reply ..

They are fooling customers .

Nobody should use this cheater company who cannot reply to their negligence and fault ...And could not provide direct numbers too.

All cheaters should be booked for HARASSMENT and cheating to customers inspite if their negligence.

Dr Umesh bhammarkar
Hyderabad
[protected]

Jan 13, 2018

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Dec 07, 2017

Ibibo Group / Goibibo Customer Care's response Dear Dr.Bhammarkar,

Greetings from goibibo.

We request you to please share your Booking ID, email address or contact number so that we can assist you.

Awaiting your quick revert.

Thanks and regards,
Piyush Sood
Customer Delight
Contact:[protected]

Verified Support

Dec 08, 2017

Ibibo Group / Goibibo Customer Care's response Dear Dr.Bhammarkar,

Greetings from goibibo.

We request you to please share your Booking ID, email address or contact number so that we can assist you.

Awaiting your quick revert.

Thanks and regards,
Harjot Singh
Customer Delight
Contact:[protected]

Verified Support

Dec 09, 2017

Ibibo Group / Goibibo Customer Care's response Dear Dr.Bhammarkar,

Greetings from goibibo.

We request you to please share your Booking ID, email address or contact number so that we can assist you.

If we do not hear from your end within 24 hours we will be forced to close the issue/ticket.

Awaiting your quick revert.

Thanks and regards,
Piyush Sood
Customer Delight
Contact:[protected]

Verified Support

Dec 10, 2017

Ibibo Group / Goibibo Customer Care's response Dear Dr.Bhammarkar,

Greetings from goibibo.

As we did not receive any revert, hence we are closing the ticket.

You may reopen the case anytime.

For further queries feel free to write us.

Thanks and regards,
Harjot Singh
Customer Delight
Contact:[protected]

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Website: goibibofuckoff.com

Booking id reference: amdkrzhfh
You guys have cancelled my return flight abruptly and haven't been able to provide me an alternative return flight from last 2 weeks.

Pathetic service, very much disappointed, delayed response, poor management, fake promises.

This is in reference to the booking id amdkrzhfh

My return flight is cancelled and you guys haven't provided any alternative flights to me from last 15 days.

My onward travel starts on 9th dec and inspite of telling you guys again and again that i want the return tickets to be sorted before i start my travel still you have failed to provide any solution. Airline is operating other flights so why not accomodate in any other flight, i have been so nice to u guys that i gave you 3 to 4 days of flexibility instead of my orginial date still no resolution. Your international schedule change team member sonia was dealing with the case and she has just gone non responsive, no reply on email, can't reach her on phone, go ibibo general cust care managers also do not have rights.

I have been a very loyal customer to goibibo from last 5 years booking all my international and domestic flights as well as hotels with you but this will be my last transaction on your website.

Get this problem sorted asap

Your delay for apology email does not make any sense to me because you have been doing this from last many days and my travel date is approaching. I need to plan accordingly so take quick actions.

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Dec 02, 2017

Updated by Indu Khemchandani An email has been sent to your CEO and the management.

View replies

R

raj190376

from Delhi, Delhi

Dec 4, 2017

I Rajeev Kumar Gupta purchase a flight ticket from New Delhi to Patna dated 22/10/2017. But due to some unavoidable circumstance, I was not travelled and cancelled the same but refund of the cancelled ticket has not been given to me till date despite repeated call on No. [protected].

Reply

V

vinitakushwaha

from Bengaluru, Karnataka

Dec 5, 2017

My flight is scheduled for 2nd Dec from Indore to Bangalore and it has been cancelled automatically without my knowledge, someone please call at [protected]. Very urgent. Who gave u the rights to cancel my booking and above all you guys have refunded only half amount. What the ### is wrong with you people..???

Reply

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: 500017

Website: www.goibibo.com

I had booked a tickets from hyd del and return via goibibo.

Goibibo offered a coupon code "payday" that values deduction of rs1000/- from total.

The total charge was rs. 7079 (With goibibo charges of rs400) for tickets.

Though the coupon of rs. 1000/- is applied, they had charged me with full price and when i had raised a compliant with ref no. Goibibo[protected],

Shocked to see that they had closed the ticket saying that it is resolved without any communication.

As i could not capture my transaction details online after payment, i had saved the way the transaction is done with another booking.

It clearly shows that the total amount before and after applying coupon is same. (Attached evidence)

This behavior is clearly showing their irresponsible behavior and looting public money.

+1 photos

Jan 17, 2018

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Dec 02, 2017

Ibibo Group / Goibibo Customer Care's response Urgently Advice the Refund Status[protected]

V-Sameer Jha <sameer.[protected]@goibibo.com>
1:52 PM (0 minutes ago)

to #Dom-flight, Bharat, Jitender, #Tech, Social, Sabik, V-Gaurav, Harjot
Hi Mubarak and Tech Team,

Kindly look into below matter and resolve the same as earliest.

New Ticket #17973556
Old Ticket #16950903

Issue -

1) The customer has the complaint to us on 03 Nov 2017 with Ticket #16950903, for the reason of Goibibo offered a coupon code "PAYDAY" that values deduction of Rs1000/- from the total.
2) CRM Team has sent the mail to the Tech team but there is no revert till last 30 Days.
3) The customer has complained to the consumer forum and chasing us for the refund.

--

Thanks & Regards
Sameer Jha
sameer.[protected]@goibibo.com |
Ibibo Group, 5th Floor, Good Earth City Center, Sector-50, Gurugram -122018 (India)

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Ghaziabad, Uttar Pradesh, 201010

I have booked goibiob rooms in varanasi and bilaspur details as under and gst amount collected by goibibo behalf of hotel but gst bill not provided neither gst amount refunded

Hotel name

From

To

Booking id
Siddharth hotel varanasi

03.11.16

06.11.17

Htlawd5lfb
Hotel jay bee inn-bilaspur

16.11.17

17.11.17

Htl5gbuld6
Hotel jay bee inn-bilaspur

17.11.17

18.11.17

Htlwwgy6uz
Hotel jay bee inn-bilaspur

18.11.17

19.11.17

Htlsh2dpal

Jan 1, 2018

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Dec 01, 2017

Ibibo Group / Goibibo Customer Care's response Hi BD Team,

Kindly look into below matter and resolve it as earliest.

Ticket #17936593
Booking id - HTLAWD5LFB
Vendor-Id - [protected]

Issue -
1) The customer is complaining to us that hotelier has denied for the GST Invoice.
2) He is chasing us continuously since 03 Nov 2017.
3) We have received the complaint from the Consumer Forum.

Booking ID/Voucher No:[protected]

Vendor BookingID: HTLAWD5LFB

Dear Business Partner,
We thank you for your continued support to Goibibo.
Please confirm the following booking that is done as per the allocation assigned to us.
NAME OF HOTEL & CITY HOTEL SIDDHARTHA, VARANASI, INDIA
NAME OF GUEST RAJESH SHUKLA
BOOKING DATE OCT. 31, 2017, 5:53 P.M.
CHECKIN DATE NOV. 3, 2017
CHECKOUT DATE NOV. 6, 2017
NUMBER OF NIGHTS 3
TYPE OF ROOM CLUB ROYAL
NUMBER OF ROOMS 1
RATE PLAN NAME EPAI
ROOM 1 ADULT 1 CHILD 0
GUEST REQUEST WEB SERVICES BOOKING
INCLUSIONS ACCOMMODATION
SPECIAL REQUEST GUEST DOESN'T KNOW ABOUT EXPECTED CHECK IN TIME. NO SPECIAL REQUESTS MADE BY CUSTOMER.
BOOKING TYPE LOGGEDIN
GUEST GST DETAILS:
COMPANY GST NO.: 09AABCG3579Q1ZU
COMAPNY NAME: GLOBUS STORES PVT LTD
COMPANY PHONE NO. [protected]
COMPANY EMAIL ID: [protected]@GLOBUSMAIL.COM
COMPANY ADDRESS.ID: GR FLOOR IP MALL, SIGRA, VARANASI
BANK DETAILS FOR PAYMENT:

BANK NAME AXIS BANK
ACCOUNT NAME HOTEL SIDDHARTH
ACCOUNT NO. '[protected]
IFSC NO. UTIB0002133
Payment Breakup

Room Charges
1 Room X 3 Night INR 7197.36
Extra Adult/Child Charges
INR 0.00
Hotel Taxes
INR 863.64
(A) Hotel Gross Charges
INR 8061.00
Goibibo Commission
INR 2159.46
Goibibo GST @ 18 % ( includes IGST/CGST/SGST)
INR 388.70
(B) Goibibo Commission (Including GST)
INR 2548.16
Goibibo to Pay Hotel (A - B)
INR 5512.84
PAN NO: AAHCP1178L

GSTIN: 06AAHCP1178L1Z4

Service Category: Reservation services for accommodation

ADDITIONAL INFORMATION
Give customer GSTIN to hotelier before check-in to get GST invoice from hotel. GST credit is availed when customers GSTIN is in same state as hotel
IMPORTANT NOTE:
Under no circumstances must you charge guest for services listed on this voucher!
Only payments for extra services are to be collected from clients
Get back to us immediately in case of discrepancy in above bank details
Hotel shall issue invoice to the customer/guests, as and when required by the customer/guest.

Thanks & Regards
Sameer Jha
sameer.[protected]@goibibo.com | m. [protected]
Customer Disputes Team | [protected]@goibibo.com

Ibibo Group, 5th Floor, Good Earth City Center, Sector-50, Gurugram -122018 (India)

Verified Support

Dec 01, 2017

Ibibo Group / Goibibo Customer Care's response Dear Rajeesh,

Please be informed that we have checked with the hotels and has been informed by Hotel Siddhartha Varanasi that they have already sent you the updated GST invoice, we have asked them to forward us the same and once we receive the will forward it to you again.

For the second Hotel Jay Bee Inn Bilaspur, we have forwarded the request and will keep you posted once we get the response from them.

Thanks & Regards
Peter Sampat
Goibibo.com
-

Dec 01, 2017

Updated by rashu101 Hotel Siddartha Varanasi provided invoice without mentioning our company name and company GST

Dec 14, 2017

Updated by rashu101 still i am waiting for GST Invoices but i am not getting any response from your side

Pls update the status

View replies

A

Ashwin indore

from Bhopal, Madhya Pradesh

Dec 8, 2017

Ibibo mail not opning my important email is thearhiii sir i want all wapka mail from my ibibo mail id [protected]@ibibo.com to my new id ashwin.[protected]@gmail.com

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 110061

Website: Goibibo

Sir/mam,
I had booked a ticket on 25/oct. /2017 from delhi to leh for inr 2555 and i had cancelled it on 9/nov./2017 andls your team have guaranteed me to refund it with in 14 days but i did not got the refund amount till know.
My booking i. D. Was mg8r2spfi
I want answer fromy your team immediately if you will not give me my refund amount so, i will take a hard step towards yourenowned team.
Thak you

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

View replies

U

uk99in

from Thiruvananthapuram, Kerala

Dec 5, 2017

I have an un authorized debit from my icici account
have attached the screenshot

regarding refund - Comment #2939047 - Image #0

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I had booked 2 deluxe rooms in hotel woodlands, nagpur from 8-nov-2017 to 12-nov-2017 (3 nights) from goibibo paying tariff ~1600 per room per night one month prior to booking with full payment. Being 2 star hotel, the room was costly as per standards of nagpur given that facilities like wifi, parking, hot water, complementary breakfast etc. Was listed in the offer in goibibo. However, when we reached there we did not receive any of the offer listed there. The breakfast was there but served only two items - one veg and one non-veg. Additionally the plugs in the hotel was not working and the cupboard was not present. We immediately called up goibibo customer service notifying all this but they said that they cannot take any responsibility and we directly need to deal with the hotelier. After complaining to the manger level and after 4-5 hours of back and forth conversion (This destroyed our whole plan that night) finally they come up with 4 alternative hotel. 3 among them where more than 10 kms far and was not feasibility. Another option they give was having half the tariff - still believing them i went to check the hotel but that way way below standard and un-hygienic. After that no other solution came up from goibibo, rather the managers behaved in a totally unsympathetic ill-mannered way keeping me stranded in whatever the hotelier offers.

With no options, somehow i managed three days there with lots of trouble and i raised the same complaint to goibibo returning from nagpur. This time they asked to photos to me and keep on asking the same despite repeatedly telling that my complaints cannot be captured in photos. I gave them all info like room number etc. And ask them to verify by themselves (Which any case they should check before selling the hotel to me) but they denied. I have attached my email conversation with one of there representatives.

This is something coming from goibibo which is totally contrary you what they offer in their ads and in their portal. Please take up this case, else there would be lot more customer like me will get highly impacted in a totally new place.

Thanks
Dipayan kabiraj

+1 photos

Dec 29, 2017

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2017

Ibibo Group / Goibibo Customer Care's response Hi Dipayan,

Greetings from Goibibo.com.

This mail is in regards to your booking id -HTLZ3SZNRS.

We request you refer to our email dated 22nd Nov 2017. In which we explained you that you never raised your concern during your stay with Goibibo or the Hotel.

You have raised the concern post checking out the hotel and in absence of evidence we will not be able to question the hotel. Please note that we need pictures of your stay so that we can request for an exception.

We are requesting for the pictures of breakfast so that we can check with the hotel what is their standard breakfast.

We are requesting you for the pictures of the plasters coming out from ceiling and pictures of no cupboards etc. We will check whether any request was raised on real time basis and what actions have they taken to make sure your stay was comfortable.

In absence of pictures we will not be able to raise the request again as the hotelier already denied for refund.

In reference to your above email, please be apprised that we are only the intermediary service provider between you and the hotel and have very little or no control over their day to day operations.

Regards,
Jagpreet Singh
Customer Delight Goibibo
Contact:[protected]

Verified Support

Nov 28, 2017

Ibibo Group / Goibibo Customer Care's response Hi Dipayan,

Greetings from Goibibo.com.

This mail is in regards to your booking id -HTLZ3SZNRS.

Since we have not heard from your end we are closing the request raised. Kindly share the required details and we will be happy to help you.

We request you refer to our email dated 22nd Nov 2017. In which we explained you that you never raised your concern during your stay with Goibibo or the Hotel.

You have raised the concern post checking out the hotel and in absence of evidence we will not be able to question the hotel. Please note that we need pictures of your stay so that we can request for an exception.

We are requesting for the pictures of breakfast so that we can check with the hotel what is their standard breakfast.

We are requesting you for the pictures of the plasters coming out from ceiling and pictures of no cupboards etc. We will check whether any request was raised on real time basis and what actions have they taken to make sure your stay was comfortable.

In absence of pictures we will not be able to raise the request again as the hotelier already denied for refund.

In reference to your above email, please be apprised that we are only the intermediary service provider between you and the hotel and have very little or no control over their day to day operations.

Regards,
Jagpreet Singh
Customer Delight Goibibo
Contact:[protected]

View replies

D

Dipayan_Kabiraj

from Pune, Maharashtra

Nov 29, 2017

As discussed earlier, all the details like room number already being provided to you for your verification. Unless you investigate on the ground level, the photos cannot be served any purpose specially when the major complaints of no wifi, hot water, plugs etc. which can only needs to be investigated by you by visiting the hotel and before posting the hotel features.

I was more harassed by Goibibo who detained me for 5 hours without any resolution and behaving rude and without any empathy.

Thanks
Dipayan Kabiraj

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

It was 4th week of feb when i and my friends decided for the north tour, after completing the tour when we were returning back to delhi i booked a hotel near airport area but when we reached the spot there was no such hotel. It was around 12am and after continuously complaining on their customer care number we were alloted a different hotel at different place far away from the said location at around 1.30am, after asking for compensation the company executive which was talking to me straight away said "aapko already hotel de diya gaya hai, aur aapse jo ho sakta hai kar lo". I know this is very much late to complaint about this issue but i just want to aware people about this malpractice

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 201010

1) two days i took bath with cold water. Third day they have changed the room for hot water.
2) i have received the bill from hotel which is much lover that i have paid to you.
Pls refund all my amount on priority.
Since i have paid high amount and room service were very poor. Nos of mail i have to your customers care but no logical reply till date.
Again i am repeating pls refund my entire money

Dec 24, 2017

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Nov 23, 2017

Ibibo Group / Goibibo Customer Care's response [protected] Forwarded message[protected]
From: V-Sameer Jha
Date: Thu, Nov 23, 2017, at 2:49 PM
Subject: Guest lodge Complaint in Consumer forum -HTL28HLHAK/ [protected] // Ticket #17650298
To: Sharon Sampson, Tarun Bhardwaj, Mugdha Gundewar, [protected]@gmail.com
Cc: Social Complaints, Sabik Chandra, V-Gaurav Sharma, Vishal Tripathi

Hi Hotel and BD Team,

Kindly look into below matter and close it as earliest. The case has escalated to the Consumer forum

Ticket No.[protected]
Booking id: HTL28HLHAK
Vendorbookingid: [protected]

Issue -
1) Guest complaining the service issue related to the room and services due to Two days I took bath with cold water. The third day they have changed the room for hot water.
2) Also, he complained about the Hotel bill as he charged high amount and room service were very poor.

Booking ID/Voucher No:[protected]

Vendor BookingID: HTL28HLHAK

Dear Business Partner,
We thank you for your continued support to Goibibo.
Please confirm the following booking that is done as per the allocation assigned to us.
NAME OF HOTEL & CITY TULSI CASA, BHOPAL, INDIA
NAME OF GUEST BIJOY MISHRA
BOOKING DATE NOV. 13, 2017, 11:20 A.M.
CHECKIN DATE NOV. 14, 2017
CHECKOUT DATE NOV. 17, 2017
NUMBER OF NIGHTS 3
TYPE OF ROOM DELUXE ROOM (SINGLE OCCUPANCY)
NUMBER OF ROOMS 1
RATE PLAN NAME CP
ROOM 1 ADULT 1 CHILD 0
GUEST REQUEST WEB SERVICES BOOKING
INCLUSIONS ACCOMMODATION, FREE BREAKFAST, FREE INTERNET ACCESS, MINERAL WATER, FREE BREAKFAST
SPECIAL REQUEST GUEST DOESN'T KNOW ABOUT EXPECTED CHECK IN TIME. SPECIAL REQUEST:I WILL LAND AT BHOPAL BY 7AM SO NEED CHECK IN BY 8AM
OFFER DISCOUNT: 45.0 PERCENTAGE PLUS MARGIN: 25.0 PERCENTAGE
MARGIN BASED OFFER DISCOUNT: 45.0 PERCENTAGE PLUS MARGIN: 25.0 PERCENTAGE
BOOKING TYPE LOGGEDIN
BANK DETAILS FOR PAYMENT:

BANK NAME HDFC BANK LTD
ACCOUNT NAME TULSI HOSPITALITY
ACCOUNT NO. '[protected]
IFSC NO. HDFC0000062
Payment Breakup

Room Charges
1 Room X 3 Night INR 8246.59
Extra Adult/Child Charges
INR 0.00
Hotel Taxes
INR 1484.41
(A) Hotel Gross Charges
INR 9731.00
Goibibo Commission
INR 2060.60
Goibibo GST @ 18 % ( includes IGST/CGST/SGST)
INR 370.91
(B) Goibibo Commission (Including GST)
INR 2431.51
Goibibo to Pay Hotel (A - B)
INR 7299.49
PAN NO: AAHCP1178L

GSTIN: 06AAHCP1178L1Z4

Service Category: Reservation services for accommodation

IMPORTANT NOTE:
Under no circumstances must you charge guest for services listed on this voucher!
Only payments for extra services are to be collected from clients
Get back to us immediately in case of discrepancy in above bank details
Hotel shall issue invoice to the customer/guests, as and when required by the customer/guest.
--

Thanks & Regards
Sameer Jha
sameer.[protected]@goibibo.com | m. [protected]
Customer Disputes Team | [protected]@goibibo.com

Ibibo Group, 5th Floor, Good Earth City Center, Sector-50, Gurugram -122018 (India)

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Daman, Daman and Diu

We booked two rooms at hotel casa de damao, daman through goibibo. By mistake the system/application took and confirmed 22/11/2017 as check in date instead 24/11/2017 (Although we selected 24th november) immediately we contacted goibibo team and hotel executives. The hoteliers are denying to modify the dates neither they are ready to cancel the booking and refund the amount. We have reqested goibibo to refund the amount but no solution yet.

+1 photos

Dec 25, 2017

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Nov 24, 2017

Ibibo Group / Goibibo Customer Care's response Dear Mr. Bharucha,

Greetings from Goibibo.com

This is in regards to your query for booking id - HTLDCU3TVQ

As checked your booking has already been amended and attached is the voucher.

For further queries feel free to write us.

Thanks & Regards
Harjot Singh
Customer Delight
Phone:[protected]

View replies

P

Prasanna Peethambaran

from Hyderabad, Telangana

Nov 28, 2017

I did a transaction on 11 th Nov of rs 756 through airtel Payment app. The transaction was failed and merchant did not get the money. The transaction id is[protected] which is showing payment made at IBIBO WEB .The money is stuck with the Payment gateway. It has been more than 10 days and not received tbe refund. Please refund.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Samastipur, Bihar

Website: goibibo.com

Sir,
With due respect, i booked a ticket of two member from patna to ahmedabad for 23 rd of nov via delhi from goibigo.. Then got a mesaage from goair that patna to delhi flight is cancealed due to some technical issue... I have my connecting flight from del to ahmedabad.. Because of cancelation of patna to delhi flight i have to reach delhi airport before 12 pm. My pnr no is - w56igc (Pat to del)
So i requested to goibibo to arrange a ticket for me so i can take my flight from del to ahm.. After a long discussion of three days they are not ready for re arrange my tickets. As i talked with goair airlines they told me that they will refund my amount from patna to delhi bt they are not concern over del to ahmedabad flight because of diffrent airline.. So they told me to talk with goibibo. Bt goibibo team is not giving a proper response.. As they say that i have to pay fare difference if they will make a new booking..
Bt my concern is why should i will pay the fare difference as the ticket is cancelled by airline... Its goibibo duty to arrange a proper flight for me..
As i booked my previous ticket of two person in rs.9000.00 and now the price is more than rs.9000.00 for one person
So plz take a heavy & proper action on gobibo team.

Thnks..

+2 photos

Dec 29, 2017

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Nov 22, 2017

Ibibo Group / Goibibo Customer Care's response Hi Sunil,

Greetings from Goibibo

This email is in reference to your booking ID GOMUPKGAND2c06979567 .

Please be informed that we are working on your concern and will share the update shortly.

Please advise if you would require any assistance with us.

Regards,
Jagpreet Singh
Customer Delight Goibibo
Contact:[protected]

Nov 23, 2017

Updated by namanagarwal99 SUCH A BAD SERVICE FROM GOIBIBO TEAM.. STILL THEY ARE NOT ABLE TO DECIDE WHAT TO DO. AND I THINK THEY ARE NOT READY TO UNDERSTAND PUBLIC PROBLEM. THEY ARE BUSY IN MAKING MONEY ..
NOW I M GOING TO COMPLAIN IN P.M.O. AND IF POSSIBLE I WILL COMPLAIN IN EVERY DEPARTMENT REGARDING THIS.. WILL GO TO MEDIA
THANK YOU VERY MUCH

Verified Support

Nov 23, 2017

Ibibo Group / Goibibo Customer Care's response Hi Sunil,

Greetings from Goibibo

This email is in reference to your booking ID GOMUPKGAND2c06979567 .

Please be informed that we are working on your concern and coordinating with the Airline. Kindly allow us time for next 24-48 hours and we will resolve your concern on priority.

Please advise if you would require any assistance with us.

Regards,
Jagpreet Singh
Customer Delight Goibibo
Contact:[protected]

Verified Support

Nov 24, 2017

Ibibo Group / Goibibo Customer Care's response Hi Sunil,

Greetings from Goibibo

This email is in reference to your booking ID GOMUPKGAND2c06979567 .

Please be informed that we have processed full refund for your booking and the amount will reflect in your respective account with 5-14 working days.

In reference to your above email, please be apprised that we are only the intermediary service provider between you and the Airline and have very little or no control over their day to day operations.

Please advise if you would require any assistance with us.

Regards,
Jagpreet Singh
Customer Delight Goibibo
Contact:[protected]

Verified Support

Nov 25, 2017

Ibibo Group / Goibibo Customer Care's response Hi Sunil,

Greetings from Goibibo

This email is in reference to your booking ID GOMUPKGAND2c06979567 .

[protected] [protected] [protected] refund 4938.00 success [protected]:14:57 [protected]:39:09 NA

Please advise if you would require any assistance with us.

Regards,
Harjot Singh
Customer Delight Goibibo
Contact:[protected]

Verified Support

Nov 27, 2017

Ibibo Group / Goibibo Customer Care's response Hi Sunil,

Greetings from Goibibo

This email is in reference to your booking ID GOMUPKGAND2c06979567 .

[protected] [protected] [protected] refund 3954.00 success [protected]:00:52 [protected]:01:32 NA

Please advise if you would require any assistance with us.

Regards,
Harjot Singh
Customer Delight Goibibo
Contact:[protected]

Verified Support

Nov 27, 2017

Ibibo Group / Goibibo Customer Care's response Hi Sunil,

Greetings from Goibibo

This email is in reference to your booking ID GOMUPKGAND2c06979567 .

Please be informed that we have processed full refund on your booking and we hope this resolves your concern.

Please advise if you would require any assistance with us.

Regards,
Jagpreet Singh
Customer Delight Goibibo
Contact:[protected]

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I have been calling and sending emails to goibibo's call centre guys for the last one month. I had a travel with air india express on 21st of october and this has been cancelled by them due to technical issues. I have been informed by air india that they will do a full refund of my entire itinerary, which is from kozhikode to trivandrum and back from trivandrum. Now on the same day i have contacted goibibo and a staff by the name pooja confirmed by calling air india that air india has done the full refund, (With mr arunlal air india). On my request pooja had sent an email showing that a refund of total rs 10506 will be processed within 5-14 business days. I have waited till now for this promise and nothing was done and on chasing the team they are saying it will take more time. I have also received separate emails for gocash guarantee as well, which i am hardly bothered due to the hollow promises i have had from them till now.

Yesterday i called airindia and they confirmed that the funds have been moved your account within 3 days (From 21st october) from their end. I have also logged into the online account with goibibo and lodged a complaint and these guys have closed it, saying it's resolved, without even calling me.

Now it is clear that their system is holding my money (For the travel which i have not even made) for the last one month.
Any ideas if this complaint is enough or should i approach an appellate authority to get my money back??

Dec 23, 2017

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Nov 22, 2017

Updated by Guru52 Now their call centre guys are sending emails saying that they tried calling me and the call was unanswered.I had sent an email to them to try me anytime in the same number registered with them and they never called and simply closed the complaint.These guys are total frauds.Sick of them!!!

Verified Support

Nov 22, 2017

Ibibo Group / Goibibo Customer Care's response Dear Sir,

Greetings from Goibibo.com

We do apologize for the inconvenience caused.

However we are unable to find any PNR, Email ID or phone number to track your booking and further action on it.

You are requested to share the booking ID so that we can further action and revert accordingly.

Regards.
Chaman Luthra, Customer Delight Team.
Goibibo.com

Nov 22, 2017

Updated by Guru52 Hi,

My PNR number during the time of booking was IXUZTRUN and my email id is [protected]@gmail.com.Your team has got all my info.Please advise of the timeline required for putting my money to my account, which has been already passed on to you by Air India Express.Please advise the exact time line and I am no longer in the mode to wait any more.And totally agree with your team name_"Customer Delight"!!!

Ibibo Group / Goibibo Complaints & Reviews

File a complaint to Ibibo Group / Goibibo

Ibibo Group / Goibibo reviews & complaints page 203

fraudulent cancellation

Post your Comment

advance booking but room not available on check in

Post your Comment

refund or modify booking

Post your Comment

not getting refund/not even partial amount

Post your Comment

amount deducted but receiver not receive amount

Post your Comment

wrong display of information on app and then they taking customers money.

Post your Comment

about refund

Post your Comment

booking cancelled by goibibo executive without my permission

Post your Comment

airfare is shown very higher than other websites

Post your Comment

worst hopeless service and management

Post your Comment

return flight cancelled abruptly

Post your Comment

excess charges & no response

Post your Comment

gst invoices not provided

Post your Comment

regarding refund

Post your Comment

falsification of hotel features and taking no accountability

Post your Comment

booked a hotel, no hotel at that place

Post your Comment

hotel booking at bhopal-htl28hlhak

Post your Comment

refund amount

Post your Comment

not giving me alternate flight after cancellation of ticket by airline

Post your Comment

refund of my cancelled flight not yet received

Post your Comment

Related businesses