Ibibo Group / Goibibo Complaints & Reviews

Address: Hyderabad, Andhra Pradesh, 500029

HOPLESS AND IRRESPONSIBLE SERVICE
BY GOIBIBO

To
The
CEO GOIBIGO

Goibigo CUSTOMER CARE services and act is very HOPLESS and shamful, they cancelled my tkts without reasons, I was flying to kula Lumpur and langkawi from Hyderabad. By MALAYSIA airlines from 3 to 10 DEC 2017..On their ridiculous website my booking was there and when I reached for bording I was shocked they cancelled my booking ..I was literally paralysed at 12.30am 3decmber 2017, and their ### non responsible CUSTOMER CAREs was saying gives us three days times, there was no direct contact number or live webchat to contact someone, in dying emergency they are not giving direct contact to talk, I was asking for management number they refuse to give and neither solved my problem .So I m forced to take flight via Singapore to reached my destination due to their gross negligence ..

I WAS mailing to CUSTOMER CARE, management and CEO too but they all are irresponsible, fraud and cheater ..

I was in MALAYSIA n they were not giving direct contact of any persons and wasting professional times and doing HARASSMENT economnic, mental and professional too.

These nonsense ppl doesn't have any sense to look into matter serious, all irresponsible MAMANGENT of GOIBIGO and customers care not giving reply too.

Now today is 5th day I am supposed to go back Hyderabad from Kula Lumpur on 10 DEC..Still they have not responded clearly and solved the issue..

Purely cheater fraud and irresponsible goibigo management.

Neither provideing solution neither provideing direct contact numbers neither giving call back or reply ..

They are fooling customers .

Nobody should use this cheater company who cannot reply to their negligence and fault ...And could not provide direct numbers too.

All cheaters should be booked for HARASSMENT and cheating to customers inspite if their negligence.

Dr Umesh bhammarkar
Hyderabad
[protected]

Jan 13, 2018

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Dec 07, 2017

Ibibo Group / Goibibo Customer Care's response Dear Dr.Bhammarkar,

Greetings from goibibo.

We request you to please share your Booking ID, email address or contact number so that we can assist you.

Awaiting your quick revert.

Thanks and regards,
Piyush Sood
Customer Delight
Contact:[protected]

Verified Support

Dec 08, 2017

Ibibo Group / Goibibo Customer Care's response Dear Dr.Bhammarkar,

Greetings from goibibo.

We request you to please share your Booking ID, email address or contact number so that we can assist you.

Awaiting your quick revert.

Thanks and regards,
Harjot Singh
Customer Delight
Contact:[protected]

Verified Support

Dec 09, 2017

Ibibo Group / Goibibo Customer Care's response Dear Dr.Bhammarkar,

Greetings from goibibo.

We request you to please share your Booking ID, email address or contact number so that we can assist you.

If we do not hear from your end within 24 hours we will be forced to close the issue/ticket.

Awaiting your quick revert.

Thanks and regards,
Piyush Sood
Customer Delight
Contact:[protected]

Verified Support

Dec 10, 2017

Ibibo Group / Goibibo Customer Care's response Dear Dr.Bhammarkar,

Greetings from goibibo.

As we did not receive any revert, hence we are closing the ticket.

You may reopen the case anytime.

For further queries feel free to write us.

Thanks and regards,
Harjot Singh
Customer Delight
Contact:[protected]

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Website: goibibofuckoff.com

Booking id reference: amdkrzhfh
You guys have cancelled my return flight abruptly and haven't been able to provide me an alternative return flight from last 2 weeks.

Pathetic service, very much disappointed, delayed response, poor management, fake promises.

This is in reference to the booking id amdkrzhfh

My return flight is cancelled and you guys haven't provided any alternative flights to me from last 15 days.

My onward travel starts on 9th dec and inspite of telling you guys again and again that i want the return tickets to be sorted before i start my travel still you have failed to provide any solution. Airline is operating other flights so why not accomodate in any other flight, i have been so nice to u guys that i gave you 3 to 4 days of flexibility instead of my orginial date still no resolution. Your international schedule change team member sonia was dealing with the case and she has just gone non responsive, no reply on email, can't reach her on phone, go ibibo general cust care managers also do not have rights.

I have been a very loyal customer to goibibo from last 5 years booking all my international and domestic flights as well as hotels with you but this will be my last transaction on your website.

Get this problem sorted asap

Your delay for apology email does not make any sense to me because you have been doing this from last many days and my travel date is approaching. I need to plan accordingly so take quick actions.

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Dec 02, 2017

Updated by Indu Khemchandani An email has been sent to your CEO and the management.

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R

raj190376

from Delhi, Delhi

Dec 4, 2017

I Rajeev Kumar Gupta purchase a flight ticket from New Delhi to Patna dated 22/10/2017. But due to some unavoidable circumstance, I was not travelled and cancelled the same but refund of the cancelled ticket has not been given to me till date despite repeated call on No. [protected].

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V

vinitakushwaha

from Bengaluru, Karnataka

Dec 5, 2017

My flight is scheduled for 2nd Dec from Indore to Bangalore and it has been cancelled automatically without my knowledge, someone please call at [protected]. Very urgent. Who gave u the rights to cancel my booking and above all you guys have refunded only half amount. What the ### is wrong with you people..???

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Address: 500017

Website: www.goibibo.com

I had booked a tickets from hyd del and return via goibibo.

Goibibo offered a coupon code "payday" that values deduction of rs1000/- from total.

The total charge was rs. 7079 (With goibibo charges of rs400) for tickets.

Though the coupon of rs. 1000/- is applied, they had charged me with full price and when i had raised a compliant with ref no. Goibibo[protected],

Shocked to see that they had closed the ticket saying that it is resolved without any communication.

As i could not capture my transaction details online after payment, i had saved the way the transaction is done with another booking.

It clearly shows that the total amount before and after applying coupon is same. (Attached evidence)

This behavior is clearly showing their irresponsible behavior and looting public money.

+1 photos

Jan 17, 2018

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Dec 02, 2017

Ibibo Group / Goibibo Customer Care's response Urgently Advice the Refund Status[protected]

V-Sameer Jha <sameer.[protected]@goibibo.com>
1:52 PM (0 minutes ago)

to #Dom-flight, Bharat, Jitender, #Tech, Social, Sabik, V-Gaurav, Harjot
Hi Mubarak and Tech Team,

Kindly look into below matter and resolve the same as earliest.

New Ticket #17973556
Old Ticket #16950903

Issue -

1) The customer has the complaint to us on 03 Nov 2017 with Ticket #16950903, for the reason of Goibibo offered a coupon code "PAYDAY" that values deduction of Rs1000/- from the total.
2) CRM Team has sent the mail to the Tech team but there is no revert till last 30 Days.
3) The customer has complained to the consumer forum and chasing us for the refund.

--

Thanks & Regards
Sameer Jha
sameer.[protected]@goibibo.com |
Ibibo Group, 5th Floor, Good Earth City Center, Sector-50, Gurugram -122018 (India)

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Address: Ghaziabad, Uttar Pradesh, 201010

I have booked goibiob rooms in varanasi and bilaspur details as under and gst amount collected by goibibo behalf of hotel but gst bill not provided neither gst amount refunded

Hotel name

From

To

Booking id
Siddharth hotel varanasi

03.11.16

06.11.17

Htlawd5lfb
Hotel jay bee inn-bilaspur

16.11.17

17.11.17

Htl5gbuld6
Hotel jay bee inn-bilaspur

17.11.17

18.11.17

Htlwwgy6uz
Hotel jay bee inn-bilaspur

18.11.17

19.11.17

Htlsh2dpal

Jan 1, 2018

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Dec 01, 2017

Ibibo Group / Goibibo Customer Care's response Hi BD Team,

Kindly look into below matter and resolve it as earliest.

Ticket #17936593
Booking id - HTLAWD5LFB
Vendor-Id - [protected]

Issue -
1) The customer is complaining to us that hotelier has denied for the GST Invoice.
2) He is chasing us continuously since 03 Nov 2017.
3) We have received the complaint from the Consumer Forum.

Booking ID/Voucher No:[protected]

Vendor BookingID: HTLAWD5LFB

Dear Business Partner,
We thank you for your continued support to Goibibo.
Please confirm the following booking that is done as per the allocation assigned to us.
NAME OF HOTEL & CITY HOTEL SIDDHARTHA, VARANASI, INDIA
NAME OF GUEST RAJESH SHUKLA
BOOKING DATE OCT. 31, 2017, 5:53 P.M.
CHECKIN DATE NOV. 3, 2017
CHECKOUT DATE NOV. 6, 2017
NUMBER OF NIGHTS 3
TYPE OF ROOM CLUB ROYAL
NUMBER OF ROOMS 1
RATE PLAN NAME EPAI
ROOM 1 ADULT 1 CHILD 0
GUEST REQUEST WEB SERVICES BOOKING
INCLUSIONS ACCOMMODATION
SPECIAL REQUEST GUEST DOESN'T KNOW ABOUT EXPECTED CHECK IN TIME. NO SPECIAL REQUESTS MADE BY CUSTOMER.
BOOKING TYPE LOGGEDIN
GUEST GST DETAILS:
COMPANY GST NO.: 09AABCG3579Q1ZU
COMAPNY NAME: GLOBUS STORES PVT LTD
COMPANY PHONE NO. [protected]
COMPANY EMAIL ID: [protected]@GLOBUSMAIL.COM
COMPANY ADDRESS.ID: GR FLOOR IP MALL, SIGRA, VARANASI
BANK DETAILS FOR PAYMENT:

BANK NAME AXIS BANK
ACCOUNT NAME HOTEL SIDDHARTH
ACCOUNT NO. '[protected]
IFSC NO. UTIB0002133
Payment Breakup

Room Charges
1 Room X 3 Night INR 7197.36
Extra Adult/Child Charges
INR 0.00
Hotel Taxes
INR 863.64
(A) Hotel Gross Charges
INR 8061.00
Goibibo Commission
INR 2159.46
Goibibo GST @ 18 % ( includes IGST/CGST/SGST)
INR 388.70
(B) Goibibo Commission (Including GST)
INR 2548.16
Goibibo to Pay Hotel (A - B)
INR 5512.84
PAN NO: AAHCP1178L

GSTIN: 06AAHCP1178L1Z4

Service Category: Reservation services for accommodation

ADDITIONAL INFORMATION
Give customer GSTIN to hotelier before check-in to get GST invoice from hotel. GST credit is availed when customers GSTIN is in same state as hotel
IMPORTANT NOTE:
Under no circumstances must you charge guest for services listed on this voucher!
Only payments for extra services are to be collected from clients
Get back to us immediately in case of discrepancy in above bank details
Hotel shall issue invoice to the customer/guests, as and when required by the customer/guest.

Thanks & Regards
Sameer Jha
sameer.[protected]@goibibo.com | m. [protected]
Customer Disputes Team | [protected]@goibibo.com

Ibibo Group, 5th Floor, Good Earth City Center, Sector-50, Gurugram -122018 (India)

Verified Support

Dec 01, 2017

Ibibo Group / Goibibo Customer Care's response Dear Rajeesh,

Please be informed that we have checked with the hotels and has been informed by Hotel Siddhartha Varanasi that they have already sent you the updated GST invoice, we have asked them to forward us the same and once we receive the will forward it to you again.

For the second Hotel Jay Bee Inn Bilaspur, we have forwarded the request and will keep you posted once we get the response from them.

Thanks & Regards
Peter Sampat
Goibibo.com
-

Dec 01, 2017

Updated by rashu101 Hotel Siddartha Varanasi provided invoice without mentioning our company name and company GST

Dec 14, 2017

Updated by rashu101 still i am waiting for GST Invoices but i am not getting any response from your side

Pls update the status

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A

Ashwin indore

from Bhopal, Madhya Pradesh

Dec 8, 2017

Ibibo mail not opning my important email is thearhiii sir i want all wapka mail from my ibibo mail id [protected]@ibibo.com to my new id ashwin.[protected]@gmail.com

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Address: 110061

Website: Goibibo

Sir/mam,
I had booked a ticket on 25/oct. /2017 from delhi to leh for inr 2555 and i had cancelled it on 9/nov./2017 andls your team have guaranteed me to refund it with in 14 days but i did not got the refund amount till know.
My booking i. D. Was mg8r2spfi
I want answer fromy your team immediately if you will not give me my refund amount so, i will take a hard step towards yourenowned team.
Thak you

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

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U

uk99in

from Thiruvananthapuram, Kerala

Dec 5, 2017

I have an un authorized debit from my icici account
have attached the screenshot

regarding refund - Comment #2939047 - Image #0

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I had booked 2 deluxe rooms in hotel woodlands, nagpur from 8-nov-2017 to 12-nov-2017 (3 nights) from goibibo paying tariff ~1600 per room per night one month prior to booking with full payment. Being 2 star hotel, the room was costly as per standards of nagpur given that facilities like wifi, parking, hot water, complementary breakfast etc. Was listed in the offer in goibibo. However, when we reached there we did not receive any of the offer listed there. The breakfast was there but served only two items - one veg and one non-veg. Additionally the plugs in the hotel was not working and the cupboard was not present. We immediately called up goibibo customer service notifying all this but they said that they cannot take any responsibility and we directly need to deal with the hotelier. After complaining to the manger level and after 4-5 hours of back and forth conversion (This destroyed our whole plan that night) finally they come up with 4 alternative hotel. 3 among them where more than 10 kms far and was not feasibility. Another option they give was having half the tariff - still believing them i went to check the hotel but that way way below standard and un-hygienic. After that no other solution came up from goibibo, rather the managers behaved in a totally unsympathetic ill-mannered way keeping me stranded in whatever the hotelier offers.

With no options, somehow i managed three days there with lots of trouble and i raised the same complaint to goibibo returning from nagpur. This time they asked to photos to me and keep on asking the same despite repeatedly telling that my complaints cannot be captured in photos. I gave them all info like room number etc. And ask them to verify by themselves (Which any case they should check before selling the hotel to me) but they denied. I have attached my email conversation with one of there representatives.

This is something coming from goibibo which is totally contrary you what they offer in their ads and in their portal. Please take up this case, else there would be lot more customer like me will get highly impacted in a totally new place.

Thanks
Dipayan kabiraj

+1 photos

Dec 29, 2017

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2017

Ibibo Group / Goibibo Customer Care's response Hi Dipayan,

Greetings from Goibibo.com.

This mail is in regards to your booking id -HTLZ3SZNRS.

We request you refer to our email dated 22nd Nov 2017. In which we explained you that you never raised your concern during your stay with Goibibo or the Hotel.

You have raised the concern post checking out the hotel and in absence of evidence we will not be able to question the hotel. Please note that we need pictures of your stay so that we can request for an exception.

We are requesting for the pictures of breakfast so that we can check with the hotel what is their standard breakfast.

We are requesting you for the pictures of the plasters coming out from ceiling and pictures of no cupboards etc. We will check whether any request was raised on real time basis and what actions have they taken to make sure your stay was comfortable.

In absence of pictures we will not be able to raise the request again as the hotelier already denied for refund.

In reference to your above email, please be apprised that we are only the intermediary service provider between you and the hotel and have very little or no control over their day to day operations.

Regards,
Jagpreet Singh
Customer Delight Goibibo
Contact:[protected]

Verified Support

Nov 28, 2017

Ibibo Group / Goibibo Customer Care's response Hi Dipayan,

Greetings from Goibibo.com.

This mail is in regards to your booking id -HTLZ3SZNRS.

Since we have not heard from your end we are closing the request raised. Kindly share the required details and we will be happy to help you.

We request you refer to our email dated 22nd Nov 2017. In which we explained you that you never raised your concern during your stay with Goibibo or the Hotel.

You have raised the concern post checking out the hotel and in absence of evidence we will not be able to question the hotel. Please note that we need pictures of your stay so that we can request for an exception.

We are requesting for the pictures of breakfast so that we can check with the hotel what is their standard breakfast.

We are requesting you for the pictures of the plasters coming out from ceiling and pictures of no cupboards etc. We will check whether any request was raised on real time basis and what actions have they taken to make sure your stay was comfortable.

In absence of pictures we will not be able to raise the request again as the hotelier already denied for refund.

In reference to your above email, please be apprised that we are only the intermediary service provider between you and the hotel and have very little or no control over their day to day operations.

Regards,
Jagpreet Singh
Customer Delight Goibibo
Contact:[protected]

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D

Dipayan_Kabiraj

from Pune, Maharashtra

Nov 29, 2017

As discussed earlier, all the details like room number already being provided to you for your verification. Unless you investigate on the ground level, the photos cannot be served any purpose specially when the major complaints of no wifi, hot water, plugs etc. which can only needs to be investigated by you by visiting the hotel and before posting the hotel features.

I was more harassed by Goibibo who detained me for 5 hours without any resolution and behaving rude and without any empathy.

Thanks
Dipayan Kabiraj

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It was 4th week of feb when i and my friends decided for the north tour, after completing the tour when we were returning back to delhi i booked a hotel near airport area but when we reached the spot there was no such hotel. It was around 12am and after continuously complaining on their customer care number we were alloted a different hotel at different place far away from the said location at around 1.30am, after asking for compensation the company executive which was talking to me straight away said "aapko already hotel de diya gaya hai, aur aapse jo ho sakta hai kar lo". I know this is very much late to complaint about this issue but i just want to aware people about this malpractice

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

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Address: 201010

1) two days i took bath with cold water. Third day they have changed the room for hot water.
2) i have received the bill from hotel which is much lover that i have paid to you.
Pls refund all my amount on priority.
Since i have paid high amount and room service were very poor. Nos of mail i have to your customers care but no logical reply till date.
Again i am repeating pls refund my entire money

Dec 24, 2017

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Nov 23, 2017

Ibibo Group / Goibibo Customer Care's response [protected] Forwarded message[protected]
From: V-Sameer Jha
Date: Thu, Nov 23, 2017, at 2:49 PM
Subject: Guest lodge Complaint in Consumer forum -HTL28HLHAK/ [protected] // Ticket #17650298
To: Sharon Sampson, Tarun Bhardwaj, Mugdha Gundewar, [protected]@gmail.com
Cc: Social Complaints, Sabik Chandra, V-Gaurav Sharma, Vishal Tripathi

Hi Hotel and BD Team,

Kindly look into below matter and close it as earliest. The case has escalated to the Consumer forum

Ticket No.[protected]
Booking id: HTL28HLHAK
Vendorbookingid: [protected]

Issue -
1) Guest complaining the service issue related to the room and services due to Two days I took bath with cold water. The third day they have changed the room for hot water.
2) Also, he complained about the Hotel bill as he charged high amount and room service were very poor.

Booking ID/Voucher No:[protected]

Vendor BookingID: HTL28HLHAK

Dear Business Partner,
We thank you for your continued support to Goibibo.
Please confirm the following booking that is done as per the allocation assigned to us.
NAME OF HOTEL & CITY TULSI CASA, BHOPAL, INDIA
NAME OF GUEST BIJOY MISHRA
BOOKING DATE NOV. 13, 2017, 11:20 A.M.
CHECKIN DATE NOV. 14, 2017
CHECKOUT DATE NOV. 17, 2017
NUMBER OF NIGHTS 3
TYPE OF ROOM DELUXE ROOM (SINGLE OCCUPANCY)
NUMBER OF ROOMS 1
RATE PLAN NAME CP
ROOM 1 ADULT 1 CHILD 0
GUEST REQUEST WEB SERVICES BOOKING
INCLUSIONS ACCOMMODATION, FREE BREAKFAST, FREE INTERNET ACCESS, MINERAL WATER, FREE BREAKFAST
SPECIAL REQUEST GUEST DOESN'T KNOW ABOUT EXPECTED CHECK IN TIME. SPECIAL REQUEST:I WILL LAND AT BHOPAL BY 7AM SO NEED CHECK IN BY 8AM
OFFER DISCOUNT: 45.0 PERCENTAGE PLUS MARGIN: 25.0 PERCENTAGE
MARGIN BASED OFFER DISCOUNT: 45.0 PERCENTAGE PLUS MARGIN: 25.0 PERCENTAGE
BOOKING TYPE LOGGEDIN
BANK DETAILS FOR PAYMENT:

BANK NAME HDFC BANK LTD
ACCOUNT NAME TULSI HOSPITALITY
ACCOUNT NO. '[protected]
IFSC NO. HDFC0000062
Payment Breakup

Room Charges
1 Room X 3 Night INR 8246.59
Extra Adult/Child Charges
INR 0.00
Hotel Taxes
INR 1484.41
(A) Hotel Gross Charges
INR 9731.00
Goibibo Commission
INR 2060.60
Goibibo GST @ 18 % ( includes IGST/CGST/SGST)
INR 370.91
(B) Goibibo Commission (Including GST)
INR 2431.51
Goibibo to Pay Hotel (A - B)
INR 7299.49
PAN NO: AAHCP1178L

GSTIN: 06AAHCP1178L1Z4

Service Category: Reservation services for accommodation

IMPORTANT NOTE:
Under no circumstances must you charge guest for services listed on this voucher!
Only payments for extra services are to be collected from clients
Get back to us immediately in case of discrepancy in above bank details
Hotel shall issue invoice to the customer/guests, as and when required by the customer/guest.
--

Thanks & Regards
Sameer Jha
sameer.[protected]@goibibo.com | m. [protected]
Customer Disputes Team | [protected]@goibibo.com

Ibibo Group, 5th Floor, Good Earth City Center, Sector-50, Gurugram -122018 (India)

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Address: Daman, Daman and Diu

We booked two rooms at hotel casa de damao, daman through goibibo. By mistake the system/application took and confirmed 22/11/2017 as check in date instead 24/11/2017 (Although we selected 24th november) immediately we contacted goibibo team and hotel executives. The hoteliers are denying to modify the dates neither they are ready to cancel the booking and refund the amount. We have reqested goibibo to refund the amount but no solution yet.

+1 photos

Dec 25, 2017

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Nov 24, 2017

Ibibo Group / Goibibo Customer Care's response Dear Mr. Bharucha,

Greetings from Goibibo.com

This is in regards to your query for booking id - HTLDCU3TVQ

As checked your booking has already been amended and attached is the voucher.

For further queries feel free to write us.

Thanks & Regards
Harjot Singh
Customer Delight
Phone:[protected]

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P

Prasanna Peethambaran

from Hyderabad, Telangana

Nov 28, 2017

I did a transaction on 11 th Nov of rs 756 through airtel Payment app. The transaction was failed and merchant did not get the money. The transaction id is[protected] which is showing payment made at IBIBO WEB .The money is stuck with the Payment gateway. It has been more than 10 days and not received tbe refund. Please refund.

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Address: Samastipur, Bihar

Website: goibibo.com

Sir,
With due respect, i booked a ticket of two member from patna to ahmedabad for 23 rd of nov via delhi from goibigo.. Then got a mesaage from goair that patna to delhi flight is cancealed due to some technical issue... I have my connecting flight from del to ahmedabad.. Because of cancelation of patna to delhi flight i have to reach delhi airport before 12 pm. My pnr no is - w56igc (Pat to del)
So i requested to goibibo to arrange a ticket for me so i can take my flight from del to ahm.. After a long discussion of three days they are not ready for re arrange my tickets. As i talked with goair airlines they told me that they will refund my amount from patna to delhi bt they are not concern over del to ahmedabad flight because of diffrent airline.. So they told me to talk with goibibo. Bt goibibo team is not giving a proper response.. As they say that i have to pay fare difference if they will make a new booking..
Bt my concern is why should i will pay the fare difference as the ticket is cancelled by airline... Its goibibo duty to arrange a proper flight for me..
As i booked my previous ticket of two person in rs.9000.00 and now the price is more than rs.9000.00 for one person
So plz take a heavy & proper action on gobibo team.

Thnks..

+2 photos

Dec 29, 2017

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Nov 22, 2017

Ibibo Group / Goibibo Customer Care's response Hi Sunil,

Greetings from Goibibo

This email is in reference to your booking ID GOMUPKGAND2c06979567 .

Please be informed that we are working on your concern and will share the update shortly.

Please advise if you would require any assistance with us.

Regards,
Jagpreet Singh
Customer Delight Goibibo
Contact:[protected]

Nov 23, 2017

Updated by namanagarwal99 SUCH A BAD SERVICE FROM GOIBIBO TEAM.. STILL THEY ARE NOT ABLE TO DECIDE WHAT TO DO. AND I THINK THEY ARE NOT READY TO UNDERSTAND PUBLIC PROBLEM. THEY ARE BUSY IN MAKING MONEY ..
NOW I M GOING TO COMPLAIN IN P.M.O. AND IF POSSIBLE I WILL COMPLAIN IN EVERY DEPARTMENT REGARDING THIS.. WILL GO TO MEDIA
THANK YOU VERY MUCH

Verified Support

Nov 23, 2017

Ibibo Group / Goibibo Customer Care's response Hi Sunil,

Greetings from Goibibo

This email is in reference to your booking ID GOMUPKGAND2c06979567 .

Please be informed that we are working on your concern and coordinating with the Airline. Kindly allow us time for next 24-48 hours and we will resolve your concern on priority.

Please advise if you would require any assistance with us.

Regards,
Jagpreet Singh
Customer Delight Goibibo
Contact:[protected]

Verified Support

Nov 24, 2017

Ibibo Group / Goibibo Customer Care's response Hi Sunil,

Greetings from Goibibo

This email is in reference to your booking ID GOMUPKGAND2c06979567 .

Please be informed that we have processed full refund for your booking and the amount will reflect in your respective account with 5-14 working days.

In reference to your above email, please be apprised that we are only the intermediary service provider between you and the Airline and have very little or no control over their day to day operations.

Please advise if you would require any assistance with us.

Regards,
Jagpreet Singh
Customer Delight Goibibo
Contact:[protected]

Verified Support

Nov 25, 2017

Ibibo Group / Goibibo Customer Care's response Hi Sunil,

Greetings from Goibibo

This email is in reference to your booking ID GOMUPKGAND2c06979567 .

[protected] [protected] [protected] refund 4938.00 success [protected]:14:57 [protected]:39:09 NA

Please advise if you would require any assistance with us.

Regards,
Harjot Singh
Customer Delight Goibibo
Contact:[protected]

Verified Support

Nov 27, 2017

Ibibo Group / Goibibo Customer Care's response Hi Sunil,

Greetings from Goibibo

This email is in reference to your booking ID GOMUPKGAND2c06979567 .

[protected] [protected] [protected] refund 3954.00 success [protected]:00:52 [protected]:01:32 NA

Please advise if you would require any assistance with us.

Regards,
Harjot Singh
Customer Delight Goibibo
Contact:[protected]

Verified Support

Nov 27, 2017

Ibibo Group / Goibibo Customer Care's response Hi Sunil,

Greetings from Goibibo

This email is in reference to your booking ID GOMUPKGAND2c06979567 .

Please be informed that we have processed full refund on your booking and we hope this resolves your concern.

Please advise if you would require any assistance with us.

Regards,
Jagpreet Singh
Customer Delight Goibibo
Contact:[protected]

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I have been calling and sending emails to goibibo's call centre guys for the last one month. I had a travel with air india express on 21st of october and this has been cancelled by them due to technical issues. I have been informed by air india that they will do a full refund of my entire itinerary, which is from kozhikode to trivandrum and back from trivandrum. Now on the same day i have contacted goibibo and a staff by the name pooja confirmed by calling air india that air india has done the full refund, (With mr arunlal air india). On my request pooja had sent an email showing that a refund of total rs 10506 will be processed within 5-14 business days. I have waited till now for this promise and nothing was done and on chasing the team they are saying it will take more time. I have also received separate emails for gocash guarantee as well, which i am hardly bothered due to the hollow promises i have had from them till now.

Yesterday i called airindia and they confirmed that the funds have been moved your account within 3 days (From 21st october) from their end. I have also logged into the online account with goibibo and lodged a complaint and these guys have closed it, saying it's resolved, without even calling me.

Now it is clear that their system is holding my money (For the travel which i have not even made) for the last one month.
Any ideas if this complaint is enough or should i approach an appellate authority to get my money back??

Dec 23, 2017

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Nov 22, 2017

Updated by Guru52 Now their call centre guys are sending emails saying that they tried calling me and the call was unanswered.I had sent an email to them to try me anytime in the same number registered with them and they never called and simply closed the complaint.These guys are total frauds.Sick of them!!!

Verified Support

Nov 22, 2017

Ibibo Group / Goibibo Customer Care's response Dear Sir,

Greetings from Goibibo.com

We do apologize for the inconvenience caused.

However we are unable to find any PNR, Email ID or phone number to track your booking and further action on it.

You are requested to share the booking ID so that we can further action and revert accordingly.

Regards.
Chaman Luthra, Customer Delight Team.
Goibibo.com

Nov 22, 2017

Updated by Guru52 Hi,

My PNR number during the time of booking was IXUZTRUN and my email id is [protected]@gmail.com.Your team has got all my info.Please advise of the timeline required for putting my money to my account, which has been already passed on to you by Air India Express.Please advise the exact time line and I am no longer in the mode to wait any more.And totally agree with your team name_"Customer Delight"!!!

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Website: www.goibibo.com

Our property the sarai at toria seems to be listed on your goibibo site in spite of the fact we have not requested it to be, nor entered into any agreement with you. It is detrimental to our business since it continuously and erroneously shows rooms to be unavailable. It has also assigned to the property policies which are highly objectionable to us and totally misrepresent our views. There seems no way to contact goibibo to request them to address this complaint, since we are not registered there and at present do not wish to be.

Dec 22, 2017

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Nov 21, 2017

Ibibo Group / Goibibo Customer Care's response Dear Sir,

Greeting from Goibibo

This in regards to the above query.

We deeply regret the inconvenience caused.

Since we cannot find any details related to your booking, we are closing this query.Further, we would request you to please write at [protected]@goibibo.com for any assistance required.

Please feel free to reach us for any future queries or concerns as we are just an email away from you.

Thanks and Regards,
Sudhir Yadav
Customer Delight Team
Phone:[protected]

Dec 02, 2017

Updated by jvang1 very easy to find if you just searched on google -https://www.goibibo.com/hotels/sarai-at-toria-hotel-in-khajuraho[protected]/
But thank you for the email id and I have forwarded my complaint to "management"

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Website: WWW.GOIBIBO.COM

This is to state that i booked a car through goibibo to travel from panchkula sector 20 upto rajpura junction which is approximately at a distance of 48 km. The car was to arrive at 4.25 am on monday 20th november in morning. I had to catch a train at 5.50 am from rajpura junction for onward journey upto bathinda. My ticket of ac chair car was reserved. The payments were already done in advance through online. But in morning the car and driver never turned up. I called the driver at 4.35 am on the number provided to me by goibibo. The driver never picked up the phone. Then i called his owner. He told me that car had broken down and the driver cant come. Then i called goibibo customer care but they didnt help. I had no money in my pocket. I borrowed money from somebody, travelled in local bus and reached bathinda. I got late, had to face harrassment, got exhausted, missed my surgery and sufferred monetary loss.

Dec 30, 2017

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Nov 21, 2017

Ibibo Group / Goibibo Customer Care's response Hi Kuldeep,

Greetings from Goibibo

This email is in reference to your above request.

We request you to share the booking id so that we can investigate further.

Please advise if you would require any assistance with us.

Regards,
Jagpreet Singh
Customer Delight Goibibo
Contact:[protected]

Verified Support

Nov 22, 2017

Ibibo Group / Goibibo Customer Care's response Hi Kuldeep,

Greetings from Goibibo

This email is in reference to your above request.

We request you to share the booking id so that we can investigate further.

Please advise if you would require any assistance with us.

Regards,
Harjot singh
Customer Delight Goibibo
Contact:[protected]

Verified Support

Nov 23, 2017

Ibibo Group / Goibibo Customer Care's response Hi Kuldeep,

Greetings from Goibibo

This email is in reference to your above request.

Since we have not heard from your end we are closing the case.

We request you to share the booking id so that we can investigate further.

Please advise if you would require any assistance with us.

Regards,
Jagpreet Singh
Customer Delight Goibibo
Contact:[protected]

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I have done a transaction of rs 756/- on 11th nov to big basket through my airtel app payment. The payment gateway was ibibo web. The transaction was unsuccessful to big basket and the order was cancelled as well but the money is stuck with ibibo web payment gateway. The transaction id is 27606193. Please refund the money. It has been 12 calendar days as of today[protected]

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Ibibo Group / Goibibo customer support has been notified about the posted complaint.

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Address: Thrissur, Kerala, 680306

Website: Goibibo

I booked return tickets from phuket to kochi through goibibo. It was scheduled as 2 flights - 1st from phuket to kualalumpur and 2nd from kualalumpur to kochi.in that form while booking it was mentioned to take transit pass at kualalumpur airport. But when we asked immigration there there is no transit pass for indians and paid 15k for taking visa.

Dec 21, 2017

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Nov 20, 2017

Ibibo Group / Goibibo Customer Care's response Dear Mr John,

Greeting from Goibibo

This in regards to the above query.

We deeply regret the inconvenience caused.

Since we cannot find any details related to your booking, we are closing this query.Further, we would request you to please write at [protected]@goibibo.com for any assistance required.

Please feel free to reach us for any future queries or concerns as we are just an email away from you.

Thanks and Regards,
Sudhir Yadav
Customer Delight Team
Phone:[protected]

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M

Midhun John

from Mysore, Karnataka

Nov 21, 2017

The date on which I traveled - Nov 3.
PNR numbers - HTQSJY & QW338A.

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Address: Mumbai City, Maharashtra, 400066

We had booked ticket from mumbai to chennai on 9th with jet airwaves schedule to fly @ 5.45 am as per the airticket and we had reached the counter @ 4.59 am and jet employee could not print the ticket and hence we where not allowed to board flight and where asked to get ticket for different flight and they will charge only transfer fees to us.
To our surprise we where charged 3 times to our original ticket just because the departure time was printed wrong on ticket
Please help us to get the refund as the fault was from airline not from our side
I have attached airticket of khurshid shaik who was travelling on same flight and had departure time of 5.40 am
We had no option but to buy ticket @ 7300 per person, please guide us
My name is nitin s more
Mobile no:- [protected]
Email id :- [protected]@gmail.com

+5 photos

Dec 14, 2017

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Nov 13, 2017

Ibibo Group / Goibibo Customer Care's response Hi Nitin,

Greetings from Goibibo,

This is in regards to your booking ID AMDW7FHK6,

We regret to hear about the unpleasant experience you've had and we would like to mention here that whenever complaints from esteemed customers like you are received, the concerned teams along with Airline are briefed on the same and internal action is initiated which ranges from counselling of the staff to strict supervision. We assure that every possible attempt is made to ensure that these incidents do not occur in future. Customer satisfaction is our top priority and we want the service at all levels to that principle.

Mr. More, as with any other business, word of mouth feedback from customers is very important for us too and therefore we take every feedback, whether positive or negative, very seriously. We had already shared your feedback with the Airline.

At this time we would also like to highlight that we are only a booking platform working in a limited capacity of a marketplace enabling secure transactions for our customers and collecting payments on behalf of the service provider (Airline) and have very limited or no control on Airline day to day operations.

Also, as checked the time shown on our portal or the e-ticket at our end is correct.

We hope that you will treat this case in isolation and will give us another opportunity to serve you. In case of any further assistance, you may write to us. We will gladly assist you.

We thank you for being patient with us.

Regards
Akshat
Customer Delight Team

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Address: Gurgaon, Haryana

Website: www.goibibo.com

This is with respect to payment made of 4024 dated[protected].

It was an upi transaction involving tez which axis bank claims is as a successful transaction and goibibo claims it as a failed transaction.

Axis bank required a beneficiary account statement from goibibo so that they can authenticate whether they have received the money or not for the mentioned transaction. After confirming this, axis will refund the money in my account.

After lot of follow-up calls and emails, goibibo customer service team has become unresponsive and is not replying to any correspondence.

-raghav chandak

Dec 26, 2017

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Nov 13, 2017

Ibibo Group / Goibibo Customer Care's response Dear Raghav,

Greetings from Goibibo.com

We tried to pull up your booking/transaction details, however, we could not find the booking id/transaction details you are referring to.

We request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking so that we can check our records and will get back to you with timely resolution on your concern.
Moreover, you can contact us through your registered mobile number on below-mentioned contact:

[protected]
[protected]
[protected]

We are awaiting the response from your end.

Thanks and Regards,
Kawalpreet Kaur Chadha
Customer Delight

Verified Support

Nov 14, 2017

Ibibo Group / Goibibo Customer Care's response Dear Raghav,

Greetings from Goibibo.com

We are still awaiting your response.

We request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking so that we can check our records and will get back to you with timely resolution on your concern.

Moreover, you can contact us through your registered mobile number on below-mentioned contact:

[protected]
[protected]
[protected]

Thanks and Regards,
Kawalpreet Kaur Chadha
Customer Delight

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Address: Thane, Maharashtra, 400602

Website: Go ibibo .com

Dear sir

In last month i had a booking with go ibibo i had done two times payment whenever i told to vrinda batia she said already refund the amount but it was then given the complaint from last week there is no support from her many ties i called her but she is not giving any replay not attending my calls so look the matter immediately otherwise i will file the complaint in consumer court.

Regards
Dinesh

Dec 26, 2017

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Nov 13, 2017

Ibibo Group / Goibibo Customer Care's response Dear Dinesh,

Greetings from Goibibo.com

We do apologize for the inconvenience caused.

You are requested to share your booking ID, or email ID from which you tried to make the booking so that we can track the information and do the needful accordingly.

Awaiting your response.

Regards
Chaman Luthra
Customer Delight Team.

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I would like to advise anyone who uses goibibo to immediately refrain from using it. I booked an outstation cab from jaipur to agra on 8th november. I had to take guests from agra to jaipur. When the car came i was shocked because the car was in a very bad condition. It was sounding, the enitre suspension system was noisy. Even the car stopped working due to problems in car. I was really ashamed in front of my guests i was really really ashamed of booking from goibibo. The don’t check what kind of cars they are sending. When i complained they said that they have no option left as to give me an alternative. Then i would have to chose that car as only option. I was standing on road for 2 hours. And now the company as a goodwill gesture is providing me with 200 rs of promotional gocash. I would send 10000 rs of gocash to them. Please whosoever is reading this please refrain from booking gocar from goibibo. My booking number is carpievaqigllnk. Really please go for other sites. Goibibo does not takes care of their customers. They don’t know what problems their customer face.

Dec 15, 2017

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Nov 11, 2017

Ibibo Group / Goibibo Customer Care's response Dear Gaurav,

Greeting from Goibibo

This in regards to the booking id: CARPIEVAQIGLLNK

We deeply regret the inconvenience caused.

Rest assured, your case has been escalated to the customer delight team and we will personally advocate the same for you.

We would request you to please allow us some time so that we can get this checked and we will keep you posted.

Please feel free to reach us for any future queries or concerns as we are just an email away from you.

Thanks and Regards,
Sudhir Yadav
Customer Delight Team
Phone:[protected]

Verified Support

Nov 11, 2017

Ibibo Group / Goibibo Customer Care's response Dear Ayush,

Greeting from Goibibo

This in regards to the booking id: CARPIEVAQIGLLNK

We deeply regret the inconvenience caused.

Rest assured, your case has been escalated to the customer delight team and we will personally advocate the same for you.

We would request you to please allow us some time so that we can get this checked and we will keep you posted.

Please feel free to reach us for any future queries or concerns as we are just an email away from you.

Thanks and Regards,
Sudhir Yadav
Customer Delight Team
Phone:[protected]

Verified Support

Nov 12, 2017

Ibibo Group / Goibibo Customer Care's response Dear Ayush,

Greeting from Goibibo

This in regards to the booking id: CARPIEVAQIGLLNK

We deeply regret the inconvenience caused.
Please be informed that we have checked with the car vendor and he denied to process any refund for the booking.

However, for all the inconvenience caused, we can process a refund of 500 Non-Promotional Gocash which can be used with no restrictions on your future booking with Goibibo.

We would request you to please share your consent so that we can process the same.

Please feel free to reach us for any future queries or concerns as we are just an email away from you.

Thanks and Regards,
Sudhir Yadav
Customer Delight Team
Phone:[protected]

Verified Support

Nov 12, 2017

Ibibo Group / Goibibo Customer Care's response Dear Ayush,

Greeting from Goibibo

This in regards to the booking id: CARPIEVAQIGLLNK

We deeply regret the inconvenience caused.

We would like to inform you that we have processed a refund of 1000 Non-Promotional Gocash which can be used with no restrictions on your future booking with Goibibo.

The same will be credited within 24-48 working hours.

Please feel free to reach us for any future queries or concerns as we are just an email away from you.

Thanks and Regards,
Sudhir Yadav
Customer Delight Team
Phone:[protected]

Verified Support

Nov 13, 2017

Ibibo Group / Goibibo Customer Care's response Dear Ayush,

Greeting from Goibibo

This in regards to the booking id: CARPIEVAQIGLLNK.

As we did not get any revert from you hence we are closing the ticket.

You may reopen the case anytime.

For further queries feel free to write us.

Thanks and Regards,
Harjot Singh
Customer Delight Team
Phone:[protected]

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A

ayg1257

from Delhi, Delhi

Nov 12, 2017

Dear Goibibo representative I think that you don’t understand my point. My entire trips money was wasted and what you are providing as your goodwill gesture is 500rs non promotional gocash. Please be informed that for all the inconvenience that has been caused to me is due to negligence conducted by Goibibo

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R

R p reddy

from Hyderabad, Telangana

Nov 21, 2017

You gave charged 2194/- to my credit card unnecessary on[protected] I have not booked any hotels or flight tickets from you kindly reply and refund the amount.

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Website: Goibibo.com

So we had booked hotel for three people and we came at hotel, these people cancelled booking from there side saying in one room three are not allowed and said pay extra money to get room.

When we denied the hotel guy cancelled booking so post that we are standing here since 4 hours now and nonresponse from team.

I want to claim all my trip money from them as ibibo team just wasted it for no reasons.

These will make them understand why it's important to take customers complaint seriously and resolve the same in given frame.

I have flight tomorrow to india and because of these guys i couldn't enjoy my trip and got mindful*d.

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Dec 16, 2017

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

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Nov 12, 2017

Ibibo Group / Goibibo Customer Care's response Dear Lalit,

Greeting from Goibibo

This in regards to the booking id: HTLXT4YZFV

We deeply regret the inconvenience caused.

Please be informed that we have investigated the matter and found that the hotel denied confirming the booking and we also arranged an alternate hotel for you as per your expectations.

However, we would request you to please share your expectations here so that we can close it for you on a positive note.

Please feel free to reach us for any future queries or concerns as we are just an email away from you.

Thanks and Regards,
Sudhir Yadav
Customer Delight Team
Phone:[protected]

Verified Support

Nov 12, 2017

Ibibo Group / Goibibo Customer Care's response Dear Lalit,

Greeting from Goibibo

This in regards to the booking id: HTLXT4YZFV

We deeply regret the inconvenience caused.

We tried calling you on your registered number but there was no response.

Please be informed that we have investigated the matter and found that the hotel denied confirming the booking and we also arranged an alternate hotel for you as per your expectations.

We assure you that such things will not be repeated in future.

Please feel free to reach us for any future queries or concerns as we are just an email away from you.

Thanks and Regards,
Sudhir Yadav
Customer Delight Team
Phone:[protected]

Verified Support

Nov 13, 2017

Ibibo Group / Goibibo Customer Care's response Dear Lalit,

Greeting from Goibibo

This in regards to the booking id: HTLXT4YZFV

We deeply regret the inconvenience caused.

We tried calling you on your registered number but there was no response.

Please be informed that we have investigated the matter and found that the hotel denied confirming the booking and we also arranged an alternate hotel for you as per your expectations.

We assure you that such things will not be repeated in future.

Please feel free to reach us for any future queries or concerns as we are just an email away from you.

Thanks and Regards,
Harjot Singh
Customer Delight Team
Phone:[protected]

Verified Support

Nov 13, 2017

Ibibo Group / Goibibo Customer Care's response Dear Lalit,

Greeting from Goibibo

This in regards to the booking id: HTLXT4YZFV

As we did not get any revert, hence we are closing the ticket.

For further queries feel free to write us.

Thanks and Regards,
Harjot Singh
Customer Delight Team
Phone:[protected]

Feb 19, 2020

Updated by Lalit Umrankar fine. i am ok to close the ticket. as you have booked another hotel for me.

Ibibo Group / Goibibo Complaints & Reviews

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Ibibo Group / Goibibo reviews & complaints page 203

worst hopeless service and management

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return flight cancelled abruptly

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excess charges & no response

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gst invoices not provided

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regarding refund

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falsification of hotel features and taking no accountability

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booked a hotel, no hotel at that place

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hotel booking at bhopal-htl28hlhak

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refund amount

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not giving me alternate flight after cancellation of ticket by airline

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refund of my cancelled flight not yet received

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unauthorised listing

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deficiency in services

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money deducted from airtel app through ibibo payment gateway but not refunded

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flights of 2 different airports scheduled in kuala lumpur for indians

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wrong departure time printed on our air ticket, which resulted in not allowing us to board flight

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money deducted from bank but goibibo refusing it

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refund of payment

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go karts

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hotel booking in thailand/ unprofessional service

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