Ibibo Group / Goibibo Complaints & Reviews

Dear sir.
I want to cancel my bus ticket (Gobus902f10059a). Because of some issue. I m not able to reach on bus picking point. Plz cancel my ticket & refund in my favor. I try to cancel my ticket from 2 a. M but no link is properly working on the site of goibibo. This is my humble request to refund my booking money. My booking money price is 1080.
Thanks

First of all i booked a ticket for the 18th of feb and due to a glitch in their system the ticket got booked on the 28th of march, i called immediately to inform them of the issue, i spoke to an agent called esha who told me that it was my fault and i incorrectly booked the ticket which i disagreed to as im suppose to start work on the 19th and there was no way that i booked the ticket incorrectly and miss the dates by two whole months, for some reason esha was not able to help and kept repeating the same thing again and again, she told me that she will try calling the airline and see if they could help and within a minute she comes back and says that she couldnt get through their lines which is a lie as i called the airline three times and was able to speak to their contact center in all attempts, secondly it takes you time to get through their options on the system as you have to select a couple of options before you can speak to a customer care rep as, im aware of the same as i called them a couple of times already as i was in a desperate situation, later she tells me that she will call the airline later and then get back to me to which i agreed, and before i could even hang up the call i got a message and email saying that go ibibo was trying to reach me and was not able to get through which is a joke, its very clear and evident that esha didnt really care and paid no heed to a desperate customer and made absolutely no attempt to help me and even contact me. With such people in the contact center i wonder how they are called customer service and wonder how peoples querys are solved.
So i decided to reschedule the flight myself and submitted the request on their website as per process i was suppose to receive a call back which i was suppose to receive, i did get two calls in the span of 5 minutes but couldnt answer as i was speaking to the airline, post which no attempts were made to contact me, i received so many emails (Around 3-4) from them post that saying that they have attempted to call me whereas no further attempts were made.
I was also charged an additional fee of rs 599 called as a convenience fee for absolutely no convenience on the call or their website, that fee increased my ticket price by rs 599 which i feel is cheating, they are already earning through various other methods and now use such scams to extract more money from customers, as a result i cancelled my ticket for which i had paid rs 7178 and after all their charges and the airline charges i get rs 3700 back, charges of almost rs 4000 levied on a customer for no fault of his is a robbery in broad day light.
Pnr no - slfljz.
Date : 18th feb
Please help me in getting my money back.

This is to inform you that i was travelling from kolkata to dubai and return on 16th feb 2018 and my pnr is kkujyr my passport was expiring on 10 july 2018 which had already checked. On travelling date 16th feb i got to know that i can travel as there is a clause of 6 month validity. I am a us visa holder so i was told that dubai will give you visa on arrival.
I just want to know that you are acting as a travel agent between me and the airline. Why did u book my ticket without a valid passport. Why there was no option to check for passport validity. Those who are travelling for the first time how will they know.
Go ibibo says it is written in the terms and condition that is provided by the airlines. This clause in in the 5th page of terms and condition and that too inside an option of international booking. These should be made compulsory to check and these important terms which can cancel the whole trip should be mentioned on the main page.

I have made a loss of rs. 20000 including hotel and airline cancellation penalty. I want my loss to be compensated.

Dear sir,

I would like to inform you that i have booked flight ticket on 9th feb from guwhati to trivantapuram but i have to cancel my ticket for some reason actually the amount is rs 6447 after cutting cancel charge i have to get refund amount rs 2839 but till now i'm not getting my refund amount my pnr no is w9npji please check by your side i'm waiting for your positive response

Dear sir,

We tried to book a ticket on 18/11/2017 from kolkata - delhi-chandigarh.

Payment deducted from the bank but error got payment failed.

Since then more than 10 times i requested them for the same but no positive revert came although i share more than 4 time my bank account statement with them but still no revert at all.

Kindly check and resolve this matter.

Hi
I booked my flight from bangalore to tangier via goabibo website but unfortunately the airlines of ethihad denied my journey, due to i don’t have a visa in spain. I got visa to morocco and i check through goabibo website for the flight to morocco (Tangier) go abibio give a ticket via madrid (Spain) where i need a transit visa, before iam booking the flight i never found this information in goabibo, they never mentioned in the site about transit visa due to that i failed to travel and i loss my money, what is the best advise you can, i feel it’s their responsibility to explain about journey, because of different flight.
Thank you
Anas haris
Anas. [protected]@gmail.com

Dear sir,
Today i am make three flight booking in your website and fill complete detail of gst at business option, but after deduct payment they not update the gst number at invoice.

I am also call to your executive after there confirmation i book my 2nd and 3rd booking with screenshot of gst details filled. But i am not received that details in invoice.

Please find attached screenshot.

1. Booking details :
Ticket no :nakttis6e
Travelling date : 19-feb
Booking no : ttis6e
Booking id : gofld2ec0e[protected]
Invoice no : df[protected]
Airasia flight 128

2. Booking details :
Ticket no :amdj5nfa2
Travelling date : 22-feb
Booking no : mqkavq
Booking id : gofld834e[protected]
Invoice no : df[protected]
Jet airways 9w/mqkavq

3. Booking details :
Ticket no :n6exe5kpz
Travelling date : 22-feb
Booking no : xe5kpz
Booking id : gofld5b4bd[protected]
Invoice no : df[protected]
Indigo 6e/xe5kpz

Please resolve this issue and give me revert asap.

Regards,
Sunil mittal
Cosmic technologies
[protected]

I have booked a flight from hyd to delhi for the travel date 16th feb 2018, in which i have used 372 gocash.
Now i have cancelled the ticket and confirmed with airlines that i will get 937 rupees refund.
From 937, goibibo deducted 300 as a fee which is okey, now 637 left, from 637 they have transferred me just 265 in my bank account, and added only 50 gocash.
But in the statement of gocash it is written that 372 added, but they have added only 50.

Before the gocash refund came i had 450 already in my gocash wallet and they just added 50 gocash from the 372 gocash.

I am a titanium user and having 1000 max gocash limit.

And goibibo is just closing my request ticket before resolving the issues.

I booked a bus ticket from hyd to vijayawada on feb 9 2018 aa i have to attend my dad operation next day morning. There is no msg from operator relates to my ticket. My dep time 10.55 and i waited 4 hours at my boarding point n i called to ibibo customer support but they wantedly wasted my time n didnt provide any solution n called them twice n sent mail screenshots n called them 11.40 pm but till 1 am in call no response n i have to sign my father's operation n call recorded. They didn't provide any other booking and also they didn refund my amount n please take it as serious aa my father is in emergency n my contact number [protected] n [protected]

I had booked a room for 5th feb check in and 6th feb check out at hotel galaxy maccua made my payments on december 25th and got confirmation but i came to know from my sources that room was not confirmed i called continously to the toll free number kept requesting or literally begging to confirmation but till last date of my foreign trip they did not confirm and i have recording voice call where goibibo staff was speaking to the hotel and they said they have no booking or confirmation then i asked for refund but they have not done till now anything and now telling they cannot refund this is loot to the customer i want to register a complaint and take strict legal action against them and get my refund and compensation for i paid double the amount to other site and booked the room

My upi transaction has failed but my bank account has been debited. I have booked ticket on[protected] flight ticket from bangalore to hyderabad. But payment details indicated its failed. But amount has been debited in my account. That amount not received still now. Please verify the details and refund my amount of conform my ticket.
Thanking you

With regards
S gandhi

Booked return flight from paris to new york for my daughter on goibibo, based on flight options provided by the site. Chose on-ward and return based on dates, airline and time of arrival. Made payment of rs. 37, 340/-. Later realised that on-ward flight option had a stop in london but different airports (London city airport and heathrow). Time between flights was 3hr 50 mins which was not enough for immigration baggage collection and then travel to heathrow airport. This was accepted by both the airline as well as goibibo exec. Now to make this on-ward journey possible i was asked to pay rs.17, 000 penalty plus difference in fares even though the problem was created by a wrong logic on your search engine. I then chose to cancel the onward journey only. This is yet to be processed.
My pnr is nfr15a and date of onward journey is 20/feb with return on 25/feb

Goibio CUSTOMER CARE services and act is very HOPELESS and shameful, they cancelled my ticket without reasons, I was flying to Bagdogra and Hyderabad. By MALAYSIA airlines from 3 to 10 DEC 2017..On their ridiculous website my booking was there and when I reached for boarding I was shocked they cancelled my booking .. at 12.30am 3decmber 2017, and their ### non-responsible CUSTOMER CAREs was saying gives us three days times, there was no direct contact number or live web chat to contact someone, in dying emergency they are not giving direct contact to talk, I was asking for management number they refuse to give and neither solved my problem .So I m forced to take flight via Singapore to reached my destination due to their gross negligence ..

I WAS mailing to CUSTOMER CARE, management and CEO too but they all are irresponsible, fraud and cheater ..

I was in Malaysia n they were not giving direct contact with any persons and wasting professional times and doing HARASSMENT economic, mental and professional too.

These nonsense people don't have any sense to look into matter serious, all irresponsible MAMANGENT of GOIBIGO and customer care not giving reply too.

Now today is the 5th day I am supposed to go back Hyderabad from Bagdogra on 10 DEC. Still, they have not responded clearly and solved the issue.

Purely cheater fraud and irresponsible goibibo management.

Neither providing solution neither providing direct contact numbers neither giving a callback or reply.

They are fooling customers.

Nobody should use this cheater company who cannot reply to their negligence and fault ...And could not provide direct numbers too.

All cheaters should be booked for HARASSMENT and cheating to customers in spite if their negligence.

While booking a hotel room, in final payment page am getting the calculated amount is more than the what it shows before proceeding for booking.

Also they added some hidden taxes and fees other than the gst.

Apart from that added some convenience fee, which is understandable.

But why there is difference in the hotel price before and after booking the hotel. And what is the undefined tax and fees all about.

My flight with pnr i85pry is requested to reschedule on 10th march 2018 and provide the refund amount as promised in the goibibo mobile app (Attached screenshot). From last 15 days daily i am calling to customer support to update on the ticket and refund amount but they are simply closing call without any resolution. Today they deliberately aborted my reschedule request without my confirmation and not providing my ticket with new date and refund amount. Even the customer support team is disconnecting the call and not answering. Is this the way to provide service to customer. Daily i am calling to customer support but no support is provided to me.

Booking id: rbn23ukege4.. I have still not received the refund amount of rs. 2106 from goibibo.. The refund request date was on 24th january 2018.. As said by go ibibo the refund was initiated on 24th january 2018 itself.. But i have still not received a single penny in my bank account.. Please help me out regarding the matter and help me get back my money.

Thanks & regards

Shraddha d vaim

My both pnr sydl2g dated 26/01/18 you deducted more than 399 rs that you should refund rs[protected] = 567 -399 so 168 is excess amount you deducted and that should refund to me
One more pnr x4cg2s dated 31/01/18 you deducted more than 299 rs so you deducted[protected]=541 instead of 299 so you refund rs 242 to me

So request you to please refund urgently

Date of incident: aug 6 2017
Booking id ixmb86jb

Address: ibibo group, 5th floor, good earth city centre, sector-50, gurgaon -122018. (India)

I had booked a ticket from mumbai to dubai from goibibo website. For certain circumstances i cancelled my ticket.

The amount mentioned for the refund by goibibo after airline fees and goibibo fees were
5734+9507.12 = 15241.12

But the amount refunded us 12887 only. I am following up with go ibibo from august17. Today is january 18 and i have still not received the 2354.12 amount.

They have sent a below a airline cutoff which they say that it iws matching to the refund. This was neither intimated not it was been said over any previous mail.

Hope strict actions to be taken with these service industries

Sir,
I booked a ticket on 12th jan 2018 vide gobus8dcd994a03. I gave the planned date to be 12th and due to some error, the ticket date came as 13th jan 2018. I immediately cancelled the ticket within 5 minutes. I found that half of my ticket cost i. E. Around 750 has been deducted as cancellation charges. I reached out to call centre and they informed that the cancellation policy is of the transporter i. E. Universal travels. When i checked with universal travels, they told that if the ticket is cancelled before 24 hrs of departure time, they will deduct only 10%. They also informed that redbus does not pass on the cancellation charges to them as it is mentioned in the site and they only get money if the passenger actually travels. There is some miscommunication in the site and wrong information being passed on to the customer.
Customers who use goibibo or redbus should be more cautious while booking their tickets. Rather they can check in these sites but book the tickets in the website of the transporter directly as we can directly contact the transporter in case of any issues.
The call centre of goibibo is totally non-responsive and i found them not helpful at all. I feel really cheated and i have not received any money in my account so far in spite of repeatedly calling their call centre.
Really regret having used goibibo for my travel. I will never ever go into goibibo or redbus and try to inform all my network about this experience through facebook, twitter and whichever way i can to caution them as well.

I have send money to goibibo but you are saying you didn't get the amount
Goibibo

Beneficiary Account no: xxxxxx0209 Beneficiary IFSC Code: ICIC0002447
Beneficiary VPA: [protected]@icici
Reference number :[protected]
Email id Goibibo Helpdesk [protected]@goibibo.com
Date 20/12/2017
Please send me my money back or I will put a fraud case on you soon