Ibibo Group / Goibibo Complaints & Reviews

Dear team,

My name is vivek r. Bachhuka & wanted to lodge complaint against goibibo for doing fraud activities. I was trying to book railway ticket on 7th november 2017, but due to certain reason amount got deducted from bank account but not got confirmation of booking. After speaking with executive on 8th november 2017, i came to know that the transaction got failed.

Today on 10th november after speaking with customer care executive mr. Shailesh kumer (Sr. Executive), i was hearing standard replied like as per company policies, amount will be refunded within 5-14 working days. I want to ask why taking such a long time refunding amount if they are have all the details. Mr. Shailesh is neither able to connect me to with the higher authorities nor able to provide date of refund from finance team.

Are they running a business to earn revenue from interest with customers money?
Now a days, neft/rtgs/imps are occurring which takes max. 2 hrs to transfer amount, then why such a long time?

Its almost 2 working days from the date complaint but still no progress.

For the proofs, you can verify with below mentioned details:
1. Call recording dtd 8th november 2017 9.50 am
2. Request id no. 17100584
3. Call recording dtd 10th november 2017 5.26 pm (Number:[protected]

My registered number is [protected]. Feel free to contact in case of any further details required.

I had booked a 2 hotel rooms through your site on 23rd oct 2017 and cancelled it on 24th due to personal reasons however have not received the payment refund for the same till date. Please let me know what is the time period for reversal as the amount is stuck and cannot be utilized. Which has caused a lot of inconvenience due to the constant follow up with the bank as notification on your website showed as refunded but as a matter of fact it was not initiated by your organization itself.

On 16 october 2017, i book a flight from bangalore to delhi (Round trip). Flight is on 9 december 2017 and 17 december 2017.

While booking flight, i first made transaction through net banking and it was failed. I again made transaction through debit card and it was successful and ticket was booked.

I had a word with both bank of baroda and goibibo. Bank of baroda told from their end payment is successful and settled with merchant and goibibo is saying they have check all their payment gateway and payment is failed from their end. Please find attached mail from bank and goibibo

What should i do in this case

I booked 1 ticket for 10th nov, whose pnr is y10dm that is now being reschedule to another time (3pm).

That time is very inefficient for me to travel as i had meeting there just after 12pm and flight is reschedule to after 3pm without inform me which is suppose to depart before at 10:45 am.

Due to this i have to suffer with many looses, business as well as personal and on after this ticket i had back to back booking of hotels and cab for that i had already paid that is non refundable.

I reached to your customer care executive so many times they are not able to give me any solution and they are putting my call in hold or fooling me with excuse will call after 30 mins.

My all tickets (Complaints) that i raised against it is automatically being close within 30min with false message hurrey we have successfully solved your query within goibibo time.

I am requesting to refund my ticket amount by cancel it or give alternate solution that also they are not able to give.

Hi team

I have checked online on your website and booked the ticket for my mother xyz (Don't want to mention exact name) for 15/10/2017 from manchester (Uk) to udaipur (India). I have booked end to end ticket from your website out of suggested options on website

1. Easyjet :- machester to amsterdam pnr :espng6j

2 airfrance :- amsterdam to paris pnr :oaz4et

3. Airindia :- paris to delhi pnr: ybges

4 airindia :- delhi to udaipr pnr :jmtym

Now when on 15 oct 2017 early morning i reached to manchester airport easyjet team told me that easy jet is point to point airline so you can't travel as you are going to india. You have to book through klm, flybee etc who provide transit facility, easyjet don't have transit facility and you can't fly.

My first question: - why goibigo have suggested this option if easyjet don't have transit facility, while booking i have motioned that i am looking for flight from manchester to udaipur (India)

Anyways then from manchester airport i called to goibibo international flight department and ms. Kajal have attended, she said i can't suggest anything and she transfer the call to supervisor subham. Very sad to inform you that you have such a bad team members and senior managers that they take client for granted. I continuously calling them but they have not at all responded, they were just we are working on the issue and they never called me back. I was continuously making international call and waited for them for more than 5 hours. I have suggested them to change the second flight from manchester to paris but they have not did that. Even i suggested them to talk to airfrance authority they have not did that. Above all as a irresponsible manager and executive kajal and shubham both have left for the day from office without handing over my issue where i am stilling waiting at airport for 6 hours along with my 63 year old mother and my son.

My second question: - is this is the way your team works, if they finish their duty, can’t it there responsibility to handover their work? Instead of that they just close the ticket. And i told them number of times to call me back but they never call me and just put the comment the mobile is not reachable

Now later mohammad from your team was cooperative, he was calling me back and he was the only person trying to resolve the issue and understanding the issue. Though he was also not able to check or reschedule the booking from manchester to paris. Main point is mohamad is able to call me but for kajal and shubham i was not reachable

Because of the wrong itinerary suggestion on your website my mother was unable to fly from manchester to paris and then when none of your team member can help me then i myself have spend 400 pound and booked the ticket from manchester to paris (Using flybee flight) and then at 5 o’clock my mother travel from manchester to paris. And then continue with her rest of booking.

Now what all your team can do at that time
1.in the morning they can call to airfrance and ask them to change the ticket of second flight from manchester to paris and in the morning they were charging less but your team has not did that.

2. Your team can at least call me back with the progress of the work and what they are planning and doing but none of your team member call me back, above all they just close the ticket

3. Your team can plan the next options so that at least next flight cancellation won’t require when they also very well know the it’s fault of travel agency to provide the wrong itinerary and later they have to bear the expenses of whole ticket.

Now refund 400 pound which i have paid to book my mother ticket from manchester to paris as there is no fault of mine and i was unable to take the flight from manchester to paris because the suggestion given on your website was wrong.. Even one of goibibo customer care exceutive talk to easyjet team and they confirm its not visa issue and it is point to point service issue and easyjet provide only point to point service, and this option is not valid for multiple itinerary booking


Complaint status
[oct 18, 2017] ibibo group / goibibo customer support has been notified about the posted complaint.
Ibibo group / goibibo customer care's response, oct 18, 2017
Dear ms seth,

Greetings from goibibo.com!!

This email is in regards to your query for the booking reference number # gomupkgintand9a4f231.

Please be informed that your query has been escalated to the management team.

We are further re investigating this query.

You are requested to allow us with some time, we'll update you as soon as possible.

Please feel free to write us back if you need further assistance.
Updated by strongavailable, oct 25, 2017
There is no response from the team. They are just taking more time. I need my money back as there is no fault of mine
Updated by strongavailable, nov 03, 2017
Still no resolution, and i am waiting for my money refund
Updated by strongavailable, nov 03, 2017
Still no update from the tean
Updated by strongavailable, nov 08, 2017
The issue is not resolved. The team have not yet given my money back and they just closed the ticket. The company is giving mental harrasment to me. The issue is not yet resolved. It's almost one month and they just closed the case without giving refund to me.

My booking with goibibo due to technical error got failed and was retained by goibibo. They said it will be refunded within 7 days. Then they mail me regarding that your refund is initiated and will take 14 days to appear in your account. After 14 days i call goibibo regarding this and they tell me that they have initiated the refund and it’s my bank which have not cleared the account. For the next week i kept on calling the bank and screwed them for not clearing but to my regret no proper response. I email the same to goibibo and come to know in the next mail them stating that the refund is not being initiated due to technical glitch. Such a wide organisation and still can’t handle petty issue. Booking id - trnieuie09rzm

Ibibo web pvt ltd has wrongly debited my account for ₹791.3 on 31.10.2017. I never transacted with the company and hence shocked to see this fake debit.
I got the message as:
The transaction on your indusind bank credit card ending xxx5 for inr 791.3 on 31/10/17 12:07 at ibibo web private is approved..

My contact number is [protected]

- paul s

Dear goibibo,

I always booked my ticked through ur app but today m really diassapointed coz o[censored]r charges with no time bound. What i min is that u sud have an option for full refundment or adjustment within the airlines as per ur field specialities... Say if it is for less than a minutes or 1hr mistakes.

And cmon no human's are perfect n everyone make mistakes no matter how good they are. Instead u sud have come forward as a gesture of good will or attracting more customer's i. E it is always a good idea to give opportunities to all ur customers in such kind of above situation...

I know business is business.. But u sud also remember that their is a limit in everything.

Anyway, u guys are doing a good job in terms o[censored]r profits. But, i wud say today will be the last day o[censored]sing ur app.

All my problems n conversation are being recorded n already with u... So no need to explain more.

I don't blame ur executive's.. They very good n helpfull... But i blame ur policy n rules maker o[censored]r organization.

"beliv me one customer is like a small drop of water that can lead to ocean in business"

Thanks n all the best to ur team..

Rgds,

James.
Bye ibibo

Hi team.

We had done a booking for 17th november 2017 to 20th november 2017 two days back, for a service apartment in goa in name of ankur patel. We have done all payments against it as well and we received confirmation for both payment and room on our mail as well which i have attached with this mail. And now suddenly we get a call from goibibo saying you will have to cancel the booking as rooms are not available and we will provide you upgrade for it in same price. But now we are not getting any upgrade options nor any equivalent options against our booking.
This is really shameful and unexpected from goibibo management. Inshort very unprofessional behaviour and attitude of your for the customers.

So we hope you would have a solution for this and get this problem solved at the earliest.

If not, i would have to take strict against this action of yours and would also make sure none of my relatives or friends book anything from your site. And would share this instance at maximum on social media as well.

I am attaching a copy of our confirmation copy with this mail.

Waiting for your positive reply at the earliest.

Riddhish dudhat

I booked hotel kings park at kodaikanal on 21 september 2017 2.48 pm online under 100% refund policy if canceled prior to 1 day in advance of stayed. My check in time was 24 october to 26 october. Now somehow due to some reason i cancelled booking (Htlredvm8u) of above hotel on 14 october 2017 12.29 pm with ticket received 16253347 from goibibo. But after 14 october to till 4/11/2017, i tried several times to get my refund back of 3000 rs. But goibibo emailed me that after long conversasation at end the hotel declined to give the money back. Now i lost my money due to goibibo with also hotels own wish. So please look in this matter. I dont know what now how to fight against such goibibo and hotel in this case. I am stay in borivali.

Hi team,
I have a transaction charged on me for 500 rs by

30/09/2017 "iin/i-debit/ibibo gro/[protected]" — rs. 1, 065.60
28/09/2017 "iin/i-debit/ibibo gro/[protected]" — rs. 301.00

Which i have not done.
Neither i have booked any ticket or made any hotel reservation but still i was charged without my knowledge.
Could you please see attached details of my statement and reverse the wrong charge to my account back.

Ashish joshi

I have booked a spice jet flight ticket of 23 october 2017 from new delhi to hyderabad whose pnr is vdud5k. This ticket is refundable and i cancelled it on 15 october 2017 with a refunded amount of rupees 3861 but till 1 november 2017 i havn't recieved any amount in my bank account. I have called on customer care so many times but no action has been taken till now moreover they are misleading me by saying they have sent a email to higher authorities but one of ypur customer executive said we haven't mail yet.
Please look into this matter and refund my amount of 3861 as soon as possible.
I ll be obliged

Hello sir, i am pradeep ahirwar from bhopal. I am user goibbo app and book my first booking by it. My booking is non refundeble booking but as per policy some special case found they cancelled my booking but they refuse and my money no refund me... They are say hotel management done and hotel management also say goibibo done because pay you go ibibo.. Both are harassment me... Pls do some action against them...
My booking date 31/10/2017 to 02/10/2017
My booking i'd is - htl9j7kj3h

Hi,

Sir/mam,
With due respect, i want to inform you that,
Refunded amount of inr 423 for goibibo booking id gobusmob98750f5cf8
Has been processed with acquirer reference number (Arn):
75503727301016053648428 on 30/10/2017. But till now, balance is not
Refunded in my account.
Kindly help to return my money asap.

Account number:-[protected]
Account branch-:bank of india, cms lda, lucknow
Contact number - [protected]/
[protected]

—
Thanks & regards
Prem s. Bharti

I booked my flight on 17 dec from amd to toronto. I will travel through my student visa and i mentioned it when i was booking my ticket. Till i get only 2 check in pieces allowed while according to het airways policy they allow 3 check in bags for students and they told me i have to concern to goibibo for this matter. I made call in customer care and they told me that they call me back in 1 hour but it has been 24 hrs but i didn’t have any call or mail from goibibo. Please help me resolve my problem because i will go abroad 1st time and as a student i have to carry lots of things with me.

I have booked two ticket from Delhi to Kolkata at Air Asia flight Pnr is-WMJ36D on 20th July through Goibibo App
During booking time it was clearly mention that flight is Non Stop and departure time from Delhi 19:35 and arrival time at Kolkata is 21:25. Screenshot attached for that.
But I was informed on 24th Oct that your flight is via Ranchi and it will arrive at kolkata on 22:50.As two passenger is female is very hard to manage the delay arrival and Via flight

Hi,
I am a frequent user of goibibo, i am mostly using it for my bus, hotel & other bookings, but after continuous use, i am disappointed by the lack of good facilities.
I am using it but not getting good discounts on my booking, where other sites offering good offers.

So if i am not getting any benifit, what should i do?
I am planning to quit from here & start use of other sites as mmt & yatra.com.

Respond if any solution u have.

(The complaint has not been addressed yet.
Each time i call goibio they say i will get a call back but never happened)

Complaint number: 1735125

Hello all,
I had booked a flight from amsterdam to bangalore through british airways. The flight had a transit in london for 3 hours.

I had checked with goibibo and you had also connected with the airlines and committed to me that a transit visa is not required.

However in the amsterdam airport i was denied to board the fight.
After which i was told by the goibibo executive to cancel the flight and make a different arrangement.

I have faced a really tough time because of goibibo.
Being a very valuable customer and having made numerous amount of transactions, i did not expect such a poor response from your end.

Kindly resolve my issue and make a refund at the earliest.
I have been calling the cal center and the response has been weak.

Note: please find my old and the new tickets attached with this mail.

Regards,
Raksha j
[protected]
[protected]

I've registered with goibibo with mobile number +91 [protected]. On 15th october i tried to book international airline ticket from mumbai to dubai with amount of rs. 9, 276. Unfortunately transaction could not be completed but amount has been debited from my sbi account. Immediately i contacted goibibo customer care and payu payment gateway and they told me that amount will be refunded into your account. However still it has not been refunded. Today i got the email from payu that contact to goibibo.

I tried to contact goibibo but now they are not accepting my number as registered transaction number. This is serious grievance as goibibo is not even responding and the amount is significant.

Kindly note that.
Pnr number vivl2u
Booking id gompupkgmobdc57a42318

(1) i have booked ticket for 3 passengers from indore to pune and pune indore.

The journey date from indore is 8th november and return journey is on 18th november

(2) i received your confirmation message message. And remain stunned that all booking are made wrongly.

(3) i never intended to go hyderabad and route through.

(4) rs. 24192 were paid by me towards booking and the same were deducted through my credit card.

(5) now you have mentioned that an amount of rs. 24890 is paid, i feel something went wrong in your communication and may be technical fault at your end.

My complaint is already pending with you and service id is 16516550

Kindly solve my problem immediately and send me the tickets as under-

08.11.2017 indore to pune evening flight

0n 18.11.2017 pune to indore afternoon flight

I have booked as above and never booked tickets as mentioned by you,

Kindly note that if my problem is not resolved within 24 hours, you will be liable for all my financial loss and i will have no option to knock the door of justice.

Travellers are (1) as ambekar (2) ankinta amb ekar and (3) awantika deodhar
Mob [protected]