Ibibo Group / Goibibo Complaints & Reviews

Hello Sir,

I have booked flight through Goibibo online from Delhi to Ahmedabad on 23rd December. The details regarding this are as defined below:

Passenger Name: Vinod Kumar Suthar
From: Delhi
Destination: Ahmedabad
Booking Date: 23rd December 2010
Departure Date: 24th December 2010
Amount Paid: Rs. 8771/-
Booking ID:GOFLDB584A485840
Logged case in Goibibo Customer care with the ID: 731717

Before booking the seat for a customer, Goibibo force us to pay for the seat and then make us to wait for the confirmation from the targeted service like for in my case it was IndiGO. So I had paid the amount and Goibibo asked me to wait for the confirmation from IndiGO. I waited and found that the seats in that IndiGO flight were gone full. I called the Goibibo customer care. They logged a case(ID- 731717) for getting refund for this transaction and asked me to wait for 7 to 8 working days. I have waited for 10 working days. Then I called the Goibibo customer care executive again to get the status. They told me that the case was under process. After this, I waited for one more week then also there was no refund made to my account and I was getting the same response from their customer care executives that the case was under process. Next, I have waited for two more weeks and then customer care executives told me that the amount has been refunded to my account. I had cross checked with my bank and found there was no such transaction done to my account on the day on which the Goibibo customer executives were claiming of refund. I checked with my bank two times but there was no such transaction id which exist in my bank's system. The Goibibo don't even confirming with their bank to resolve it as soon as possible but disturbing the customer(me) to check out with my bank. They don't even let me talk to the responsible person who might have the access to take some action on it. The customer care executives are making excuses that their Supervisor is not there and he is on leave etc. I have called almost 10 times and on each call, I did get the different and unique excuse to avoid my phone call. I have provided my number to them so that whenever the Supervisor will be available, they can call me back and they are committing that they will arrange me a call back within 24 hours but I didn't get any call from their side. Every time, I have to call them on their call center.
I please you to help me in this case. Because it has taken almost more than 4 weeks and there is no satisfactory action has been taken by Goibibo.

My Personal Details:
Name: Vinod Kumar Suthar
Phone No.: [protected]

Please take some necessary action so that I will get my money back.

Thanks,
Vinod

i bought a mosaer baer pendrive on tradus.in(an online initiative by the ibibo group) on 22nd december,2010.
the payment got deducted from my bank as being reflected in my statement but duue to some technnical fault at the company's the order couldnt be processed. Despite repitive e mails and long telephonic with conversations with the executives, where i did even provide the transaction ids and other details, nothing has been done so far.it has added to the mental agony and made me loose faith on online shopping sites.
please help


thnx
sumit
[protected]

I paid Rs 41000/- (approx.) and booked air ticket of Air India through http://goibibo.ibibo.com/ on Dec. 3, 2010 from Kolkata to Trivandrum for Jan. 2, 2011. I canceled the same ticket on Dec 13, 2010. I have not received the refund so far. I might have made almost 100 calls to the office of Goibibo. I have interacted with Mr Farhan, Mr Rajesh, Ms Heena, Ms Kaur, Mr Vikas Das (Supervisor), Mr Sumant Bhardwaj (Manager) and many other officers. But no body gave me the correct information. All of them misled me since beginning. Whenever I made a call to ask about the refund status, they said that its done from goibibo side and you will get the refund in your account within 7 days/2 days/48 hours/24hours/this evening. I am hearing all these fancy sentences since Dec 13, 2010. So, far I have not realized the amount in my account. I am fed up with Goibibo and recommend not to use goibibo for any future booking.

Hi,

This mail is in reference to the bookings made with Goibibo website.
Today, 8th January I made 6 bookings on Goibibo website. I selected 6 flights and paid for these flights. The amount was deducted from my accounts for all these flights. Per the Indian Companies Act. The website had flights that is invitation to offer and as soon as I pay for these flight it becomes a contractual obligation for Goibibo to honor the tickets.
Later in the day today I am getting calls from Goibibo that they are cancelling my flights. As this is unlawful I am writing to the consumer forum to get justice.
I have called customer care multiple times and have been told that my flights will be cancelled.

Pls help me get my flights honored.

Details of Goibibo-

CEO - Ashish Kashyap Ashish.[protected]@ibibogroup.com
Website ID - http://goibibo.ibibo.com/
Office address :
Delhi - Vatika Towers, Ground Floor, Block-A, DLF Golf Course Road, Sector-54, Gurgaon-122002, Haryana(India)
Bangalore - Millenia Tower, Level-1, "C" Wing, No.1&2,Murphy Road, Ulsoor,
Bangalore-560008
Feedback mail : [protected]@ibibogroup.com
Phone no : [protected] and [protected]

Regards,
Vashima
[protected]@yahoo.com

Hi,

If a transaction fails GOIBIBO.COM is not refunding the money immediately they are not responding properly if we contact them through mail or phone.

First they are not suppose to charge for a failed transaction even their FAQ says that they are charging for failed transaction...then if they are not ready to refund the money back in time will they be ready to pay the interest that credit card charges for that transaction....

FAQ from http://goibibo.ibibo.com/faq/

3. I entered my payment details and submitted ths information. My card is charged but I see a blank screen. What now?

We're really sorry for the inconvenience. Please don't worry. We'll call you within four hours and complete this booking offline. We suggest you do not try booking again as you may end up getting charged twice. If you want, you can call us at [protected] and [protected] and we'll help you fix this immediately.

i played real cash in ibibo rummy & i win i withdraw 2 times but money is not transfer to my account

withdrawl no is - [protected] = 50 rs
[protected] =2000 rs
my mobile no ----[protected]
plz my id is [protected]@yahoo .in

There has been a series of complaints I should launch against goibibo.com.The recent one was when they are sharing wrong offers which do not exist.There was an offer which failed to act on transaction.
There was a commitment of 10% discount on use of Icici bank cards which amounted to 250 rs.I received a bill on the ticket with the discounted amount of Rs.4508 where in i was charged Rs 4758 from Icici account on speaking to them on the 1st customer care executive told me that its an error from the banks end but when I spoke to the team lead she agreed to have an error from their end.She committed the reversal of the amount of 250 in a days time.Where in after 15 days it still was not credited to the account.After this I gave them a call again when I have been said that they cannot reverse the amount but instead offered me a discount of the same amount on my next flight but above Rs, 8000.I dont think it to be of any use as its never been that I have booked domestic flights for rs.8000.
Wherein this is not the first instance but previously way back in march when i booked a ticket with an offer which on calling the customer care the guy said it was for the 1st 100 bookings but this was nowhere mentioned in the offer page or the bookings page.
This was the last booking of mine and would surely warn all you guys who dont believe me check the offer curretly on their site "Get a free reebok watch"

This is to bring to your notice that, One of the subscriber of social networking site www.ibibo.com is using my no. as his/her contact no. This process resulted to lot many prank calls and sms in my number. I am totally harrassed and disturbed mentally severely. Since morning 4AM, dt.17.11.2010, i am receiving these calls and sms in my no. How come one person can register through other's mobile no.? There should be some validation of the mobile no.before registering that user. But no. security measures taken care from Ibibo authorities and we are the only sufferer. When i tried to find out the registered user, i came across with lot many people who are suffering from last one month like me. If a social networking service is used to disturb people, then it should be immidiately stopped.

The details of the subscriber extracted from ibibo site is :

Seema Agarwal, Raipur
[protected]@ibibo.com

Request you to help as early as possible.

Best Regards,

Santa
[protected]

hi im irfan ahemad i have account in www.ibibo.com i play real cash rummy on this website but whenevere im near to win web site hang and the time of decleration of card one card not open that reson i lost my monye pleese keep action on this web site

Dear Sir,
I Mr.Biswajit Pattanayak want to register a complain against www.ibibo.com that I have won 105 rupess by playing online rummy game in ibibo.com on 28th september 2010and transferred the balance to the my sbi bank account with all the information required by online money transfer.They have deducted the balance from my ibibo account but the money is not credited to my bank account.

I have wasted my valuable time in playing the game because they have sent an email to me which said to play rummy game and win real cash.

So I want my money back or else I will register a complain in consumer court and post this message in every public viewing site until they send me my money.

Regards
Biswajit

I found Go Ibibo as the worst company to deal with.I booked the tickets on 17th june which resulted in a failure.On calling then numerous times,I got the same answer that the money will be reverted back within 5 to 7 working days which never came.Its been 3 months I have been calling them and writing mails..Such companies should be bring down to ground as they have no right to stand in the market..

Hi

We booked two tickets in an Indian Airlines flight. Firstly the transaction did not go thru but the money got debited. When we called the travel desk helpline, they managed to get us the PNR. Then we had to cancell those tickets. Its been more than 20 days now, and yet there has been no initiative of re fund taken from their end. There is no response if I call the helpline either. I guess this can be fixed only if taken to the consumer court.

Discount not provided
Hi,

I had booked 2 tickets from Mumbai to New Delhi for the date 23rd June 2010 on flight 6E182.

The fare for the flight was INR 2994 per ticket and there was an offer going on that if I book the ticket through HDFC Credit Card an Additional Discount of INR 250 could be availed.

I had booked the above ticket through an HDFC Credit Card which was supposed to cash backed after 3-7 days, but the amount that was creadited to HDFC account was only INR 250.

The PNR for both the tickets is as follows:

H54RBD
S547AA

Request you to kindly refund an amount of INR 250 to my HDFC Account.

--
Thanks & Regards,
Gautam Lapsiya
+91 [protected]

I doubt if ibibo has a customer care cell, I have been trying these customer care number since last couple of days, [protected] and[protected]. Neither do they ever transfer the line to the executive, nor have they sent me the airtickets on mail. I think my tickets are not booked either. Its a messy service altogether. My credit card is also not debited yet, which means that my tkts are not booked.

Dear Sir,

I booked a ticket today via your website "goibibo.ibibo.com" and i filled journey date 01/07/2010. and while after booking and money transffer i get a ticket for 01/08/2010. And as this ticket was non refundable so it charge me 5000/- Rs for cancellation. This should not be the way a online system going with internal errors.

Ticket booked for Delhi to Kolkata PNR No. FMN08TPRIGE

Goibibo is biggest cheat company my refund is pending from 25 days have called on gurgaon office for 18 times & spoken to 9 people but all of them are cheats

No response , they are giving fake transaction ID of refund. They do not allow people to talk to managers

Its a Big cheat company !!!!!!!!!!!!!!!!!!

CEO seems to be useless who runs company like this


Regards
Aizaz [protected]

I had booked a ticket through your Goibibo for Kolkata-Delhi Indigo Flight 6E204 for 10th December,2009. The booking ID was FMN041VIRLN. Later,cancellation was done (Cancellation PNR Z49QAP). But I haven't yet received the refund for cancellation.Please advise how I should proceed to sue the company.

GOIBIBO has been the worst costumer service i had... dont go for the word which they say cheap filght ticket thing... I had cancelled the tickets 2 months back still now i didnt receive any refund amount on that.. i called them 5 to 6 times to the customercare tey are very frustrating.. and didnt got any response .. only thing I hear frm them is it is under processing.. wat the [censored] they are processing I dont know... I want sue that company .. but not aware of the complete procedure to do it....

beware of this fraud guys.....

sir/ madam
hi,

I had booked tickets for a round trip on 23rd & 30rd March 2010 via this site, but as the transaction failed and the amount has been deducted from my bank account but the tickets have not been booked. after repetative calls.. & emails.... they are not responding back to us. They have committed refund of amount in 8-10 working days.. but since this is the 15'th day.... we have neither received the refund nor got any clue about it from ibibo.
i request u to kindly look in this matter.

thank you.

--- Madhura gokhale.

The images I attached shows some fake advertaisments usually arriving in ibibo.com. Such advertaisments man confuse people and it result in loss of time. So i request you to take sudden action for cancelling such advertaisments not only from ibibo but also from all the Indian websites.
Thank you
DANTIS JOE SHAJI
KELAKAM
KERALA
INDIA