Ibibo Group / Goibibo Complaints & Reviews

I doubt if ibibo has a customer care cell, I have been trying these customer care number since last couple of days, [protected] and[protected]. Neither do they ever transfer the line to the executive, nor have they sent me the airtickets on mail. I think my tickets are not booked either. Its a messy service altogether. My credit card is also not debited yet, which means that my tkts are not booked.

Dear Sir,

I booked a ticket today via your website "goibibo.ibibo.com" and i filled journey date 01/07/2010. and while after booking and money transffer i get a ticket for 01/08/2010. And as this ticket was non refundable so it charge me 5000/- Rs for cancellation. This should not be the way a online system going with internal errors.

Ticket booked for Delhi to Kolkata PNR No. FMN08TPRIGE

Goibibo is biggest cheat company my refund is pending from 25 days have called on gurgaon office for 18 times & spoken to 9 people but all of them are cheats

No response , they are giving fake transaction ID of refund. They do not allow people to talk to managers

Its a Big cheat company !!!!!!!!!!!!!!!!!!

CEO seems to be useless who runs company like this


Regards
Aizaz [protected]

I had booked a ticket through your Goibibo for Kolkata-Delhi Indigo Flight 6E204 for 10th December,2009. The booking ID was FMN041VIRLN. Later,cancellation was done (Cancellation PNR Z49QAP). But I haven't yet received the refund for cancellation.Please advise how I should proceed to sue the company.

GOIBIBO has been the worst costumer service i had... dont go for the word which they say cheap filght ticket thing... I had cancelled the tickets 2 months back still now i didnt receive any refund amount on that.. i called them 5 to 6 times to the customercare tey are very frustrating.. and didnt got any response .. only thing I hear frm them is it is under processing.. wat the [censored] they are processing I dont know... I want sue that company .. but not aware of the complete procedure to do it....

beware of this fraud guys.....

sir/ madam
hi,

I had booked tickets for a round trip on 23rd & 30rd March 2010 via this site, but as the transaction failed and the amount has been deducted from my bank account but the tickets have not been booked. after repetative calls.. & emails.... they are not responding back to us. They have committed refund of amount in 8-10 working days.. but since this is the 15'th day.... we have neither received the refund nor got any clue about it from ibibo.
i request u to kindly look in this matter.

thank you.

--- Madhura gokhale.

The images I attached shows some fake advertaisments usually arriving in ibibo.com. Such advertaisments man confuse people and it result in loss of time. So i request you to take sudden action for cancelling such advertaisments not only from ibibo but also from all the Indian websites.
Thank you
DANTIS JOE SHAJI
KELAKAM
KERALA
INDIA

Sir,
I have Booked four Flight tickets ( Bangalore to Rajahmundry on 6th February 2010) through goibibo.com on 21st January 2010.and also booked three flight tickets (Rajahmundry to Bangalore on 9th February 2010) through the same on 22nd January 2010. At the time of Booking (Through SBI ATM CUM DEBIT CARD) Some error occured the amount credited to their account and also the flight ticket is not Booked.
From 21st Jan to 02nd feb no information given to me. After that complaint to goibibo.com on[protected]Complaint No is 912241) to return the amount. But till date the amount is not returned to me. I am very much suffered mentally till the amount is debited to them. No information provided goibibo.com to me. I called them Number of times. But their response is Very poor in this matter.
So, Please see the matter and help me to return my amount as early as possible and also take immediate action.

Thanking you

dear sir,
i tried to make a booking from Agartala to Guwahati twice on 12/12/2009 and once on 13/12/2009 for two passengers Mr. Vidya Bhushan & Ms Kanti Devi, however booking was not successful due to non-availability of flight. however payment amounting to Rs.4484/- was deducted on all three occasions from my credit card.
the same has not been refunded back till date i.e. after 45 days, though the normal time for refunds is 6-7 working days.

please look into matters and suggest me the available legal recourse.

thanking you,

yours sincerely,

vidya bhushan ( [protected])

Hi,

GOIBIBO - Your Money will GO....In BOOOOOOOOOOOOOOOOOOOO

I have booked a ticket in GOIBIBO for Pune to Chenai for SpiceJet Airlines... After my money is transferred , my ticket status was "Awaiting For Confirmation from Airlines " Then after 3 hrs l received a call from a customer care number and I was asked for additonal amount of Rs:600 { 4,200 was the amount at the time of booking}

When i asked the reason why the tickets were not booked they answered that at the time of booking the fare was increased by the airlines. Then their planned GOIBIBO serial drama has started

When I demanded my money back, the customer care person replied that it will revert backed within 7 to 8 working days.

I faced a lot of trouble .... It has been almost 40 days... Still i am waiting for my amount... Then I came to know that ... they are playing the same drama to most of the people... And thy are earning the interest from the money...

Biggest fraud .. in the Name of Cheapest Flight Booking... Friends BE AWARE...

Charles

I have booked one ticket from Bangalore to Patna ( PNR No. - FMN05RX24EL ) from Ibibo on 21st of december '09 and due to unavailability of seat the charged amount 16939 Rs is to be refunded back with in 7-10 working days as checked with Ibibo customer care on the same day.
A Ibibo complaint no . 1001151 which was raised against refund of the amount charged by Ibibo against unconfirmed ticket booking.

Till now, the said amount not yet credited back to the account.It's almost a month now just 2-3 times of normal processing time for refund.

I checked it many times at customer care but they don't have answer for it.Apart from this everytime I am listening "It will be done in two-three working days". I am requesting you to please look in to this matter and help me out with this.

I have booked my tickets on 31st of December 2009 with amount of Rs. 11022 but my ticket was not booked due to some problem in GOIBIBO'S network. I contacted them and they said it was a network problem so book again and your money will be refunded within next 5 to 7 days. I booked tickets with price around 2000rs higher as prices got hicked overnight. Since then i am calling their customer care till day for refund of money but again and again they are saying that it is in process. I am a student and dont have that much of finances to get things done but they are not understanding my problem. instead they are keeping my money with them as its almost a month now. please help me and also suggest me how i can go against them legally so that no one in future can become a victim of such organization.

Regards,
Suheel Ahmad

I booked flight tickets from GOIBIBO.COM on 24th Dec 2009 through DEBIT Card.
But,due to website failure,my flight amount Rs. 12858/- got debited from my bank account.
I called lot of times,but the call centre executives,supervisors even Manager Mohit,they all lied to me,Everytime they told that my refund will process within 7 business days.
Now,It has been almost 1 month and i did not get my money back.
I spent...

Hi,

I recently booked a air ticket from Ibibo.com from Delhi to Banglore (3 tickets return flight).The airlines was Indigo.At the time of booking the website was was quoting the

total fare as Rs 24500/= which was cheaper than any other website(Makemytrip,yatra etc).The amout was about Rs 1200 less than other sites.

So i booked the ticket and the amount was deducted from my bank account.
br...

i have booked 4 tickets from delhi to mumbai. the booking ticket PNR is BLKWMK, after that i cancelled 1 ticket from those 4 tickets the PNR of which is BIJIVH.
i contacted ibibo people regarding this , their reply was like you will get yourrefund within 15 working days but now its around 2 months have been passed. i hv contacted 6-8 times, each time i call they are not responding properly and cut the phone call.
please help

All this happened for a discount of Rs 200 which tempted me to book a ticket on GOIBIBO.

I booked a ticket on Indigo Airlines on 6th Dec from Hyderabad to Bangalore. I got a message that the transaction failed after the payment was made through net banking and money was taken from my Icici account.
I immediately contacted the helpline on [protected]. They told me it would take at least 7 working days for me to get the money back on my account. I also sent an e-mail to [protected]@ibibogroup.com and got the reply that the refund would be made within 7 working days.
After waiting for 7 working days I contacted them again. Now a series of e-mail exchange followed till dec 23 2009. Then they gave me a transaction number and said the refund has been completed from their end. But I have not received the money.
After another e-mail exchange, they gave me another transaction number saying that the transaction has been completed from their end and I have to contact my bank. I have not received my money till now.
I called them on the helpline again and was explained to follow up on the e-mail which was already leading me nowhere.
I am also attaching the e-mail communication between me and IBIBO.com. The support has been kind enough to reply to all me e-mails. But the main motto refund of my money did not happen till now.
note I am not creating a complaint to get help to get back my money.
With this all I want to make consumers aware.

[protected] PLEASE BEWARE OF CHEAP TICKETS and DISCOUNTS you GET on GOIBIBO.[protected]
YOU MAY GET THE TICKETS CHEAPER THAN ON OTHER WEBSITES, BUT IN CASES THE TRANSACTION FAILS AND YOU HAVE TO UNDERGO THE PAIN OF STRUGGLING TO GET YOUR MONEY BACK. I HAVE NOT GOT MY MONEY BACK TILL NOW. The EFFORT I HAVE PUT IN FOLLOWING UP IS WORTH TWICE THE VALUE OF THE MONEY.

So even if I get back my money….so much of my time has already wasted on the follow up who is going to pay for that and the pain of follow.
All this happened for a discount of Rs 200 which tempted me to book a ticket on GOIBIBO.


Thanks
Manmath.

Transcript of the email exchange.

Manmath Manjunath <manmath.[protected]@gmail.com>

[protected][protected][protected][protected]
Transaction Failed After the Money is debited on the Account.
18 messages
[protected][protected][protected][protected]
Manmath Manjunath <manmath.[protected]@gmail.com> Sun, Dec 6, 2009 at 8:31 AM
To: [protected]@ibibogroup.com
Hi,
I made a booking for my brother Mithun Manjunath. From Hyderabad to Bangalore. Indigo Flight at 7:40 pm Today.
The Booking failed after the amount was deducted from my Bank Account.

Payment Id: [protected]

Please find the attached details and make arrangements to repay the amount.

Thanks
Manmath



2 attachments
booking failure.jpg
93K

icicibank transaction.jpg
130K




[protected][protected][protected][protected]
Mohit Rajpal <mohit.[protected]@ibibogroup.com> Sun, Dec 6, 2009 at 10:18 AM
To: Manmath Manjunath <manmath.[protected]@gmail.com>
Dear Passenger

Greetings fro GOIBIBO



Please note that we are checking the details and will revert you soon.



Thanks

Mohit Rajpal

IBIBO TEAM






[protected][protected][protected][protected]

From: Manmath Manjunath [mailto:manmath.[protected]@gmail.com]
Sent: Sunday, December 06, 2009 8:32 AM
To: #travel
Subject: Transaction Failed After the Money is debited on the Account.

[Quoted text hidden]
This message is intended only for the use of the addressee and may contain information that is privileged, confidential
and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient, or the
employee or agent responsible for delivering the message to the intended recipient, you are hereby notified that any
dissemination, distribution or copying of this communication is strictly prohibited. If you have received this e-mail
in error, please notify us immediately by return e-mail and delete this e-mail and all attachments from your system.




[protected][protected][protected][protected]
Mohit Rajpal <mohit.[protected]@ibibogroup.com> Mon, Dec 7, 2009 at 1:25 PM
To: Manmath Manjunath <manmath.[protected]@gmail.com>
Dear Passenger

Greetings from GOIBIBO



Please note that we are checking the details and will revert you soon.



Regards



Mohit




[protected][protected][protected][protected]

From: Manmath Manjunath [mailto:manmath.[protected]@gmail.com]
Sent: Sunday, December 06, 2009 8:32 AM
To: #travel
Subject: Transaction Failed After the Money is debited on the Account.



Hi,

[Quoted text hidden]
This message is intended only for the use of the addressee and may contain information that is privileged, confidential
and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient, or the
employee or agent responsible for delivering the message to the intended recipient, you are hereby notified that any
dissemination, distribution or copying of this communication is strictly prohibited. If you have received this e-mail
in error, please notify us immediately by return e-mail and delete this e-mail and all attachments from your system.




[protected][protected][protected][protected]
Manmath Manjunath <manmath.[protected]@gmail.com> Wed, Dec 9, 2009 at 10:32 AM
To: Mohit Rajpal <mohit.[protected]@ibibogroup.com>

Any Updates?
[Quoted text hidden]


[protected][protected][protected][protected]
Mohit Rajpal <mohit.[protected]@ibibogroup.com> Fri, Dec 11, 2009 at 12:15 PM
To: Manmath Manjunath <manmath.[protected]@gmail.com>
Dear Passenger

Greetings from GOIBIBO



Please note that we have identified the transaction and processing the refund. However same will be reflecting in your account in next seven working days.



Please feel free to contact us for any help.



Thanks

Mohit Rajpal








[protected][protected][protected][protected]

From: Manmath Manjunath [mailto:manmath.[protected]@gmail.com]
Sent: Wednesday, December 09, 2009 10:32 AM
To: Mohit Rajpal
Subject: Re: Transaction Failed After the Money is debited on the Account.

[Quoted text hidden]
[Quoted text hidden]


[protected][protected][protected][protected]
Manmath Manjunath <manmath.[protected]@gmail.com> Fri, Dec 11, 2009 at 4:11 PM
To: Mohit Rajpal <mohit.[protected]@ibibogroup.com>
It is already 6 days sinc the amount was credited into your account. Now that you have identified why not credit it back to my account immediately. You are keeping my Money and not going to pay me any intrest. 15 days is a long to settle a failed transaction.

Manmath


[Quoted text hidden]


[protected][protected][protected][protected]
Manmath Manjunath <manmath.[protected]@gmail.com> Wed, Dec 23, 2009 at 12:23 PM
To: Mohit Rajpal <mohit.[protected]@ibibogroup.com>

Hello,

Mohit it is more than 15 days now and I have not received the payment . Please let me know the status.

Thanks
Manmath.
[Quoted text hidden]


[protected][protected][protected][protected]
Manmath Manjunath <manmath.[protected]@gmail.com> Wed, Dec 23, 2009 at 12:25 PM
To: [protected]@ibibogroup.com
I have not received the payment on my ICICI account even after 19 days. Please let me know what is the status.

See details below and the attached snapshots.

Thanks
Manmath.


[protected] Forwarded message[protected]
From: Manmath Manjunath <manmath.[protected]@gmail.com>
Date: Sun, Dec 6, 2009 at 8:31 AM
Subject: Transaction Failed After the Money is debited on the Account.

[Quoted text hidden]


2 attachments
booking failure.jpg
93K

icicibank transaction.jpg
130K




[protected][protected][protected][protected]
Mohit Rajpal <mohit.[protected]@ibibogroup.com> Wed, Dec 23, 2009 at 5:39 PM
To: Manmath Manjunath <manmath.[protected]@gmail.com>
Dear Passenger

Greetings from GOIBIBO



Please note that refund has been processed from our end. You are requested to please find the below mention Transaction number against the refunded amount.





Transaction Number : '[protected]



Thanks

Mohit Rajpal




[protected][protected][protected][protected]

From: Manmath Manjunath [mailto:manmath.[protected]@gmail.com]
Sent: Wednesday, December 23, 2009 12:24 PM

[Quoted text hidden]

[Quoted text hidden]
[Quoted text hidden]


[protected][protected][protected][protected]
Manmath Manjunath <manmath.[protected]@gmail.com> Sat, Dec 26, 2009 at 11:59 AM
To: Mohit Rajpal <mohit.[protected]@ibibogroup.com>
If you have processed the refund I should have got that in my account. There is no such payment. If you give me the transaction ID where am I supposed to check this. I have done enough from myside to followup this issue. Now it is more than 20 days.
You can't just say you have made a payment and close the issue when the payment is not received by me.
Hats off to your systems which always fail the transactions so that you can get enough intrest on the customers money.

I am raising the consumer issue online.

Thanks
Manmath.


[Quoted text hidden]


[protected][protected][protected][protected]
Mohit Rajpal <mohit.[protected]@ibibogroup.com> Sun, Dec 27, 2009 at 9:25 AM
To: Manmath Manjunath <manmath.[protected]@gmail.com>
Dear Passenger

Greetings from GOIBIBO



Please note that I am speaking to the bank and will revert you in next 24 hrs.



Regards



Mohit




[protected][protected][protected][protected]

From: Manmath Manjunath [mailto:manmath.[protected]@gmail.com]
Sent: Saturday, December 26, 2009 12:00 PM

[Quoted text hidden]

[Quoted text hidden]
[Quoted text hidden]


[protected][protected][protected][protected]
Mohit Rajpal <mohit.[protected]@ibibogroup.com> Mon, Dec 28, 2009 at 2:06 PM
To: Manmath Manjunath <manmath.[protected]@gmail.com>
Dear Passenger

Greetings from GOIBIBO



Please note that refund has been processed from our end. You are requested to please find the below mention transaction number against the refunded amount.



Transaction Number : '[protected]



Thanks

Mohit Rajpal




[protected][protected][protected][protected]

From: Manmath Manjunath [mailto:manmath.[protected]@gmail.com]
Sent: Saturday, December 26, 2009 12:00 PM

[Quoted text hidden]

[Quoted text hidden]
[Quoted text hidden]


[protected][protected][protected][protected]
Manmath Manjunath <manmath.[protected]@gmail.com> Mon, Dec 28, 2009 at 2:06 PM
To: Mohit Rajpal <mohit.[protected]@ibibogroup.com>
If the refund had been processed why haven't I got the money in my account?

How can the transaction number change from the one you gave me last time?

Thanks
Manmath


[Quoted text hidden]


[protected][protected][protected][protected]
Mohit Rajpal <mohit.[protected]@ibibogroup.com> Mon, Dec 28, 2009 at 2:13 PM
To: Manmath Manjunath <manmath.[protected]@gmail.com>
I have just spoken to the bank and have been given this ID kindly speak to them.



Thanks

Mohit




[protected][protected][protected][protected]

From: Manmath Manjunath [mailto:manmath.[protected]@gmail.com]
Sent: Monday, December 28, 2009 2:07 PM

[Quoted text hidden]

[Quoted text hidden]
[Quoted text hidden]


[protected][protected][protected][protected]
Manmath Manjunath <manmath.[protected]@gmail.com> Mon, Dec 28, 2009 at 2:49 PM
To: Mohit Rajpal <mohit.[protected]@ibibogroup.com>
Ok I will wait. I dont know which bank you have spoken to. All I want is to receive the money in my ICICI account[protected], from which I did the net banking while buying the ticket.

Thanks
Manmath.


[Quoted text hidden]


[protected][protected][protected][protected]
Manmath Manjunath <manmath.[protected]@gmail.com> Tue, Dec 29, 2009 at 1:17 PM
To: Mohit Rajpal <mohit.[protected]@ibibogroup.com>
Hello,

First you said the amount should be deposited in my Account in the next 7 days. That was told to me on 11th Dec. Now it is 29th Dec and you have given me tw different transaction numbers that the refund is completed from your end.

Please explain me if you refunded yourself. I have not received any money in my account and you give me some imaginary transaction number.


This is too much for me to digest and you guys keep playing with my money and wasting my time.

Manmath.
[Quoted text hidden]


[protected][protected][protected][protected]
Mohit Rajpal <mohit.[protected]@ibibogroup.com> Tue, Dec 29, 2009 at 1:33 PM
To: Manmath Manjunath <manmath.[protected]@gmail.com>
Dear Sir

Could you please provide me your contact number.

Regards

Mohit



[protected][protected][protected][protected]
From: Manmath Manjunath [mailto:manmath.[protected]@gmail.com]
Sent: Tuesday, December 29, 2009 1:18 PM
[Quoted text hidden]


[Quoted text hidden]


[protected][protected][protected][protected]
Manmath Manjunath <manmath.[protected]@gmail.com> Tue, Dec 29, 2009 at 1:33 PM
To: Mohit Rajpal <mohit.[protected]@ibibogroup.com>
my contact number is[protected]
[Quoted text hidden]


[protected][protected][protected][protected]

Hello friends this is the information i brought to u, was very helpful to u, as once i searched on net for a low price ticket booking then i got GOIBIBO.COM site which showed some offers,

They really a fraud one, i missed out to see their status on consumercomplaint.in so friend kindly dont use that site any more please, as i lost my amount Rs.1200 for the offer they Showned on their site of Rs.200.
As after booked tickets for 2 persons and paid money through netbanking,waited for status and they called and asked 1200 more so on that condition i paid as i have to, so dont choose this please my friends.

DEAR SIR/MADAM,
THE SITE CALLED IBIBO.COM IS GIVING SO MANY ADVERTISEMENTS IN THE TV, ATTRACTED BY WHICH I OPENED ONE ACCOUNT WITH IBIBO, FOR GETING SOLUTIONS OF MY PROBLEMS, BUT AFTER OPENING THE ACOUNT I CAME TO KNOW THAT THE SITE IS TOTALLY VISIBLE TO ALL, THERE IS NOTHING CALLED PRIVACY, I HAVE DELETED MY PHOTO, TILL ITS VISIBLE AND I AM UNABLE TO DELETE THE SAME, I TRIED TO CONTACT THE CALL CENTRE, BUT THERE IS NO HELP LINE NUMBER PROVIDED THERE IN THE SITE, I HAVE SENT SO MANY REQUESTS, BUT NO BODY IS HELPING.
NOW I AM FACING SO MANY PERSONAL PROBLEM FOR HAVING THAT ID, AND I WANT TO DELETE THAT ACCOUNT COMPLETELY.
KINDLY HELP ME AND SHOW ME THE WAY SO THAT I CAN OVERCOME FROM THEPROBLEM.
YOURS FAITHFULLY,
A PETTY AND HELPLESS CONSUMER OF IBIBO
AN INDIAN

Dear Sir,
A website called IBIBO.com has offered lot of services such as free sms, free calls, contest etc,
The thing is when ever there is a contest the winner is choosen by the IBIBO Board where as ther are term & condition for the contest.
Earlier IBIBO has come out with a contest tp play games on his site, & I was in the top six who were eligible for gift but there is no winner list for the same, where as it has now come up with a Kurkure Desipan SMS where the winner is one who sends many SMS & gets Maximum Votes but the winner decided by the board dont even match the term & condition of the contest.
Simply lot of people are wasting time to win the contest but atlast the winner is some one else. Is ther anybody who can ban this type of website who is fooling the people please reply.
Why I am coming up with this is I was in the winner list of IBIBO Games, After several reminder to the feedback team yet there is noreply from them.

Thanks
Regards
P C Jain