Ibibo Group / Goibibo Complaints & Reviews

Hi I am writing this email to make a formal complaint against Go Ibibo and Seabird Tourists. I am looking forward your support me on getting the harassment compensation and formal written apologies letter to me. I went for New Year celebration to Goa from Bangalore. I went Goa from Bangalore by Train on 29th December 2013 and for returning I had booked a bus ticket thru Go Ibibo on 11th November 2013 from Goa to Bangalore and travel date was 1st of January 2014. I paid Rs. 600 for the ticket Ticket is attached for your ready reference. Details of ticket is given below: Booking ID : GOBUSae[protected], Operator PNR: TS-RB6375881AUB/1595538/GOA-KWR-BNG-1, Boarding Point: Margoa (Near Ktc Bus Stand), Travels: Seabird Tourists. Passenger Name: Mr Faizurrab Faridy Passenger Seats: 4U, Status: Confirmed Departure Date: Wed, 1 January 2014 Departure Time: 18:30 Booking Date: Nov. 11, 2013 On date of my travel i.e 1st of January 2014 I got the sms from Go Ibibo for confirmation of my ticket and reporting 45 before the departure time. Also contact number of Seabird Tourists the Bus Operator was also given. The Number was [protected], and[protected]. I thought making a call for all the confirmation and pickup point. Hence I call on[protected], and given my booking details, the person who received said there no ticket booked by my name and the seat number 4U is actually booked by some other name. It was surprised and shocking information for me. I thought they must be checking some wrong information and I said please recheck and let me know they rechecked and confirmed me that there is no booking by my name and the seat which was allotted to me is actually allotted to somebody else. And I asked I wish to speak to somebody senior then I got to speak to their manager, they also said to me that there is no booking, when I said I have all the booking details hence recheck then after keeping my call on hold they said yes it was booked on 11th November but the same ticket was cancelled in November itself. That was even bigger shocker for me. Because I had not cancelled the ticket. And if it would have been cancelled I would have not been received the sms from Go Ibibo on 1st January for the confirmation. Neither I got the sms of cancellation from Go Ibobo. I started shouting on the person then he said since you had booked the ticket you better speak to Go Ibibo for the cancellation of ticket. Then I called on Go Ibibo customer care[protected] for the confirmation of my ticket. I provided all the ticket details to the CSE and they said that yes your ticket is confirmed and you can travel. When I gave the information about the communication I had with Seabird Tourists the Bus Operator they said they will check with Seabird Tourists the Bus Operator and let me know hence they put my call on hold. After speaking to the Operator they gave me the information that Bus is cancelled for today. Which was not correct because I already had the communication with Seabird Tourists the Bus Operator. The Bus was very much running on 1st Jan 2014. I said to them that you are giving me wrong information if Bus is cancelled then how come I got the SMS from Go Ibibo for the confirmation and reporting. I was literally out of control and started shouting on Go Ibibo CSE. He said we can’t do anything and we are sorry about it. I said I have to go to Bangalore today itself and since it was New Year rush hence I was knowing that I will not get the ticket and even if I will get it would cost be multiple times. I requested the Go Ibibo person to arrange any alternate for me which he turned down. He said I can check with the Seabird Tourists the Bus Operator. The I called the Bus operator again and requested for giving me any ticket in the same bus. They said they will charge Rs. 1800 for the same ticket. Now I was able to understand the dirty game of Go Ibibo and Seabird Tourists the Bus Operator. The Operator actually sold my ticket to someone else in high price. At the last moment booking in Goa during the New Year time the rates goes up multiple time. Since I had booked the ticket in the month of November it was much cheaper. The very bad thing about the whole incident is that they did not give me any alternative and they left me with no option. Such a fraud they did and top of it they were not concern how I will reach back to Banaglore. I was completely disturbed whole and my plans for that day screwed. I was in big tention how I will reach Bangalore and the same day I had to pay Rs.2500.00 for a single ticket against the Rs. 600 I paid to Go Ibibo. Just for the surprise I got the SMS and Email from Go Ibibo next day for sharing my experience of journey and rating their services. Height o[censored]nprofessionalism. I wish to teach a lesson to both Go Ibibo and Seabird Tourists the Bus Operator. They can’t be doing such fraud and they should be very sensible for the customer. Till now I have not got the payment I made to Go Ibibo. Now I want a harassment amount of Rs. 25000.00(Twenty five thousand) from Go Ibibo and written apologies letter to me. Please help me in the same and I will be highly obliged to you. It is our responsibilities to teach a lesson for such a fraud organization. Regards, Faiz +91 [protected]

From starting of this year...some fake ids come and abuse people...and don't let us play...they hack our pc and hang it...!...some also cheat through some softwares...kindly please help us we are in a miserable condition...thousands of people are leaving ibibo games...because of those people...please help us.

I booked bus tickets from goibibo.com When I booked my Return ticket didnt get book even though my money transaction was done. Then I called goibibo. 1st i had to wait for 5 mins and then Ms.Bhagyashree attended it. She was rude and told me that the issue will be resolved in 30mins. I waited for 45 mins but still the issue didnt get solved. Then I called them once again then again i needed to wait for 5 mins then Mr.Ankush attended the call.He told he will rebook the ticket, which took him 30 mins to book the ticket, so i had to be on call hold for 30mins.And finally the ticket was booked. So totally it was 10mins + 30 Mins = 40 mins, nearly Rs.40+ I had to loose because of Goibibo's mistake. It takes 40 mins to book a single ticket ?? On TV it comes as Fastest booking. So now will goibibo refunding my Rs.40 ??

They are extremely unprofessional. I am trying to get a refund from them for an Air India flight which was cancelled by the airline. They initially said that there was no refund due. After I contacted the airline directly and got the ticket endorsed from them with the refund amount, they said they would check again. It took them 1 week to refund an amount which was less than what the airline had mentioned. Now I have been repeatedly mailing and calling them to no avail. Their executives have hung up my calls.

I have experienced the most dismal level of customer service from Goibibo. Here’s my experience:
I had done booking for a round trip flight from Mumbai (Departure 6th Feb to Bangkok (departure 12th Feb) for an Air India flight.

However, I had to postpone my trip due to the political unrest in Bangkok as the Thailand government declared an emergency & also warned tourists. I contacted your helpdesk on 3 different occasions and was given 3 different quotes for rescheduling charges. Finally on Feb 4th I was asked to pay Rs 21, 750 to reschedule my flight. I complied with their request.

However, late night post 12 o’clock I received a call from your customer care executive, Ashish to inform me that the flight cannot be rescheduled as the rescheduling can be done only upto 30 days of travel date.

Firstly, this was absolutely the wrong time to contact a customer. I was disturbed at odd hours for no fault of mine.

Secondly, why hadn’t you guys done your homework?
I had contacted your team on 3 separate occasions and none of the executives had the competency o[censored]nderstanding the terms and conditions of the booking!
Why was I asked to reschedule the flight when the only option available was to cancel it and book a new one?
The call lasted for nearly an hour and it ruined my sleep!

Eventually, after cancelling the ticket, I was told that the refund would be credited back to my credit card accounts. However, few minutes after the call got over, I received an email from Goibibo saying that the amount would be credited to my GoCash account!
This added insult to the injury! I had to contact your helpline once again (which would mean going through the endless queue for reaching out to an executive) & had to check with them. I was told that the mail was sent due to a system issue and the refund would be credited to my Credit Card accounts within 7 working days.

The drama continued till late night and it took a toll on my health which caused me to take a leave from office on the next day.

I have coughed up Rs 1, 01, 101 for the initial flight booking + Rs 21, 750 for the flight rescheduling. I was told that I would be charged roughly around Rs 20, 000 for flight cancellation. The tickets which I would like to book now are for a round trip flight (4 adults+ 1 child) from Mumbai (Departure 28th March) to Bangkok (Departure 4th April). As of now, 15th Feb 2014, I have received partial refund of Rs 61, 101 on one credit card account and Rs 19, 995 on my other credit card account. However, I have not received the refund amount of Rs 21, 750 (flight rescheduling charges).


In the meanwhile, I spoke to your customer care executive, Mr Ankit Goel on 5th Feb and explained him the situation. I requested him to escalate the matter and help me with a nominal discount (apart from the regular ones of Rs 3000 on the 2 split bookings (a: 2 adults & b: 2 adults + 1 child) which I will be making.

All I want is a suitable discount as a monetary compensation for the harassment I had to undergo to book-reschedule-cancel-rebook my flight. I was told that Ankit would be taking up this matter with his seniors and would revert on the next day. Till date, I have not received any revert on this issue. I have sent over 5 reminders via email. Alas, I just got a reply from Ankit saying that he was on leave-a lame excuse yet again!


With an organization of your stature, me as a customer expects some level of professionalism from your employees. Such kind of customer service is not acceptable and I strongly feel that you are doing injustice to your customers with such a dreadful service.

Dear sir /madam
I had booked one bus ticket from goibibo.com on feb 8 2014
My booking number is : gobus052d[protected]
Sorry to say but I was highly disappointed to know that such renowned travel website can too cheat the customer.
As per your discount code or promotional code what ever u call it, I too
typed the code to get the discount .my code was BUS115 .i tried getting
the code from online but din get the same.so I called up goibibo office to get the code and youw representative had provided this code.

When I entered the code while booking, it accepted and gave me a discount of rs 115.
Later I made the payment. Till then it show code accepted. The amount of the ticket was 1600.after discount it came to 1485.
But when I got the mail from your side it showed 1600.
My acc was too debited with same amount.
115 rupees dont matter much to me.what matters is that the commitmen what made from your side fake.
I have used other websites for the same like makemytrip.but such nothing nevet happend.
Sorry but this way you not only loose the customer but their faith too.
In today's world when service sector is booming, such a service is really not appropriate
Regards
Shubha

i canceled a flight ticket on 21jan. date of travel was 12 feb. (mumbai to chandigarh) pnr is MV6UH1 my mobile no. is[protected] email id is [protected]@gmail.com. but thay didnt refund my money yet... i have sent many mails and and many time i have talked with customer care. thay are saying that my refund has been refunded to my gocash account but i did nt get the the refund yet and i have sent the screen shots of my account to the company where clearly visible that my gocash balance is zero. thank you

I booked 4 tickets (450 per head) from Mumbai to Nashik journey. The total cost should have been Rs.1800, but I was eronnesoulsy charged Rs. 1900. (100 Rs extra)
Despite calling several times and logging complaints, the issue is yet to be resolved. The journey date was 10th Jan. Its 27th Jan now and still no response from the red bus support team.

Hi, I have booked a bus ticket with GOIBIBO on Jan 4th, 2014 from Hyderabad to Mumbai for date Jan 4th, 2014 with booking id GOBUS677bc[protected]. I have reached boarding point one hour before the boarding time. I have called operator (number given in ticket) to know the bus location and when it will reach boarding point. But the bus operator replied that the bus has cancelled due to RTO check-up. Then I called GOIBIBO customer care number [protected] at 21:39 IST Jan 4th 2014 ( call duration of 14 min 46 sec) from my mobile [protected], the representative checked with bus operator and confirmed that the bus has cancelled and he gave two options to me. One is to choose an alternative bus for travel. Second is to provide complete refund. While discussing the things the call got disconnected and I have called one more time to same number at 21:55 Jan 4th 2014 (call duration of 11 min 51 sec), the representative checked with bus operator and confirmed that the bus has cancelled and he gave two options to me. One is to choose an alternative bus for travel. Second is to provide complete refund. As the alternative bus is far away from my boarding point, I have chosen complete refund and asked him to send a message regarding that. I have received a message from GOIBIBO at 22:12 Jan 4th 2014, saying "Your cancellation request has been submitted, we would send you the refund details within 24 hours". I have not received any information after that then I dropped a mail to [protected]@goibibo.com on Jan 8th saying I have not received any refund information for my ticket. But I got a weird reply from [protected]@goibibo.com saying, “As per the investigation done with the operator, we identified that the bus was not cancelled as per bus operator. Hence, we are unable to process any refund.” Then I replied to that mail with all my call details logs, and message information as a proof. [protected]@goibibo.com replied like “In case of bus cancellation we need to validate the same with the bus operator once they will process the full refund then only we could be able to process the refund”. I am getting almost same reply from Jan 11th Jan. I am not getting any other reply on this. I don’t think they are processing my request also. My ticket details as below . Travels: EMPIRE TRAVELS Shah Group (DIRECT BUS) Booking ID: GOBUS677bc[protected] Operator pnr : SHTRCEP[protected]SVR-1001 Bording point : Near Telephone Bhavan Lakdikapool . Looking for action on this.

I had a very bad experience with goibibo.com. The hotels rates in your list are not at all upto date. I had booked for a room in Swinsea resort in goa.The charges which was shown on your website is different from what the actual price is.As a result i ended up paying more, It was a totally embarissing situation that i faced. Other sites offer better services than yours and ill never again use goibibo.com. Ill even make sure that all my collegues dont use your website.

Total amount was displayed as 25892. So I clicked on "make payment" and made the payment. But I was charged 27342. When I contacted GoIbibo customer care, I was told that I should read terms and conditions where 290/person is hidden. As a website charging money from the customer for a service, isn't it their duty to display the total chargeable amount properly before accepting payment? Why is the onus on the customer to find the hidden charges? CHEATING at best. Also, I see that the complaint by Gupta was intimated to GoIbibo customer service long back. I don't see that they have taken any action to fix it because I have faced same fate even 3 months after the previous complaint was raised. They are continuing with the scam. Feedbacks are not getting fixed. Will never book with goibibo again and I wont recommend goibibo to anyone because this practice of hiding total charges from the customer is unethical and they can stoop down to any level.

hi i had booked my hotel from this site on 6th jan 2014..my id ''htl8cxf36q''. i had cancelled this booking again on 7th jan 2014, that time i had received a SMS to my mobile that says ur hotel booking was cancelled and amount will transfer within 3-5 working days.But still i didnt receive money.now i checked cancellation status but its shows ticket as confirmed..This totally making me very upset on ur service. pls reply.There are no 24x7 customer support for customers,

Booking hotels are any other in goibibo.com was very risky.

help me @

Lakshminarayanan-[protected]

I have booked a ticket from Amalapuram to hyderabad on 1st january 2014 in goibibo website for orange travels bus.
Before 4hours of departure operator of orange travels made a phone call from number [protected] to my registered number and said "Due to some RTO issues bus service got cancelled". The bus was supposed to start at 7.40P.M in my boarding point.
I have waited in my boarding point for alternate journey from 6.00PM to 9.20PM.
But, the bus which i have booked was not travelled on that day.
when i made a refund request to ibibo customer care on 2nd january 2014 they are saying that bus was not cancelled and there won't be any refund.
They gave me the orange travels operator number [protected] to check with them for service cancellation. when I called orange travels number which was given by goibibo representative he said that bus was cancelled and make a refund request to that website.
One of my friend also booked the ticket for same bus on that day. He too facing same problem.

Details are as follows:
Travels:Orange tours & travels.
Booking id:GOBUSed48d[protected]
Seat number:H1

Please take an action on them as solve my issue as early as possible.

Dear Sir, We booked a ticket for Delhi to Kanpur[protected], they provide us above cited ticket with detail pick point METRO PILLER NO. 177 near KOSHAMBI Metro Station Anand vihar departure time 23.30 PM. Passenger reach there in time by last Metro and contact to operator 23.30 and get information after 10 minutes Bus reached near piller no. 180 but after that last information all the nos. not reachable at last we contact to Customer Care IBIBO 0.30 AM but they also not provide information about movement of bus and give a Landline no. but that no. also not picked by any one. Customer care executive also tried that number and at last 1.00 AM we decided and cancel the ticket. Because the place was not safe for single passenger wait in late night without right information of delay departure time .After long writing to IBIBO, they refuse for refund. Please look in the matter and justify decision. With Regards, Yours Sincerely Nitin Kumar [protected]

Hi, This is in regards to the refund issues I am facing with Gobibibo.com. I have booked my flights tickets of Thai Airways through Goibibo.com. Due to some Visa issues I had to reschedule my connecting flight tickets. I contacted Goibibo.com for rescheduling the tickets and they charged my Rs. 3902 for two tickets. I found the same incorrect because I read the thai airways policy that there are no charges for rescheduling the tickets. So After that I contacted Thai Airways ticketing department directly and told them the issue. They told me that Goibibo should not have charged any charges as it is free. Then i made the thai airways executive to talk to Goibibo.com Agents directly conference call. He discussed everything in detail with Goibibo agent (Mr. Farhan) that no payment should have been charged and the payment should be refunded. Finally Thai airways agent rescheduled the tickets for his side directly and told the Goibibo agent to refund the money. The Goibibo agent agreed at that time and promised me to send me the refund mail within 10-15 mins. But I didnt receive any mail till neither they processed any refund request till now. I like your show very much and I really appreciate the way you handle the customer request. I please request you to go ahead and take a look at my problem. Thanks Ankit Jain

I have booked ticket in Shameem travels from Bangalore to Hyderabad on Sept 16th, 2013 for travel on 31st October 2013 with boarding point as Hebbal. The departure time mentioned was 10.15pm. I started from my place at 8pm and reached boarding point by 9.45pm. The bus did turn up till 10.25pm and gave call to the operator of Shameem travels. He said Bus just left to Majestic and it will take half and hour more. The bus didn't come till 11pm and gave call to shameem again at 11.06pm. He said it will take 15mins more. The bus came at 11.20pm and when I show my ticket he says "YOUR BUS GOT CANCELLED" I was like you didn't inform me. He said the website from which you booked the ticket should inform you.Call them and ask for alternative. I requested him to wait until I call goibibo.com. He said "NO SEATS AVAILABLE AND LEFT". I called goibibo at 11.21pm and the operator took long time to understand my issue and she was like "YOU SHOULD HAVE INFORMED US 2HOURS BEFORE" I was shocked to hear that and said "YOU'RE THE GUYS WHO'RE SUPPOSED TO INFORM ME". She took shameem operator's contact no from me and put me on hold for long and came back with news saying "SORRY FOR INCONVENIENCE, NO ALTERNATIVES, WE'LL GIVE U FULL REFUND, TAKE PUBLIC TRANSPORT AND GO HOME" This call went for 15mins and it was 11.40pm already. By the time I reach my bus stop to take bus for my route it was 12mid night. Being an alone girl it was such an inconvenience to get back as there was no public transport and I took a pooled car which wasn't safety at all at that point of time. I reached home by 1am. I am really angry with what has happened and want to sue this goibibo.com ppl. How to do that ?

I booked a bus on Oct. 4, 2013 for travelling from Bangalore to Kollam for travelling on 8th October. I went there to board the bus on that day at the landmark provided (Opp.Ayyappa Temple, Bata showroom, Downstairs, Madiwala. MADIWALA (KPN Travels)) They said that the bus was cancelled. They didnt even provide me an option of another bus. I couldn't travel that day. Later on Oct 11th I send them a mail for refund. I didnt get a response from them for 7 days. Mean while i asked for the status of the request, no one cared to respond. I was fed up and thought of calling them. I spoke to a guy from Goibibo customer service, he told me he will send a mail to operator again for confirming that the bus was cancelled. He gave me the ticket number 46790621. He assured me i will get a refund within a week. As i didnt get a response from them even after 8 days I called back Goibibo. This time i spoke to a very rude customer service agent named Neha. She told me that the operator (KPN travels) informed them that the bus was not cancelled and because of that they are not going to refund my money. I was actually shocked. With all the problems they have given me till now, they are not going to provide the refund now. She tried to conference the call with the operator but she told she couldn't connect to them as they are busy. She told me this was also documented under the same ticket number[protected]. She asked me to call them later. She kept on repeating throughout the call that as operator has informed that the bus has cancelled, i will not get the refund. At this point I don't understand whether its a issue with goibibo or the bus operator (KPN travels). Anyways as a customer I am completely dissatisfied with your service. Operator PNR : J[protected] Booking ID : GOBUSefa[protected]

AFTER TWO HOURS OF GOOGLE SEARCH, I DECIDED TO USE THESE CHEATS TO BUY TICKETS FOR A FAMILY OF 5 ON A RETURN DOMESTIC FLIGHT. THESE CHEATS LURE YOU WITH A DISCOUNT BUT THEN CHARGE A CONVENIENCE FEE OF RS 290 PER PASSENGER WHICH IS NOT CLEARLY STATED. THEY STATE RS 290 PER BOOKING BUT CHARGE PER PERSON! EVENTUALLY, THE COST OF THE FLIGHT IS MORE THAN ANY OTHER WEBSITE INCLUDING SPICEJET WEBSITE ITSEL[censored] WHEN I RANG THEM, THEY THREATEN THAT IF I CANCEL NOW, I WILL INCUR SIGNIFICANT CANCELLATION CHARGES! AVOID THESE CHEATS AT ANY COST.

I booked two bus ticket on goibibo website claiming that the bus would leave from Delhi at 5:15 p.m. and will reach Mandi(Himachal) at 01:45 a.m. At Karnal, the conductor told me that the bus will not reach Mandi before 6/7 a.m. and the time is wrongly displayed on website. I had a word with the bus vendor and he also says the same(recording is available for the same). I had to take a bus back for Gurgaon as i was supposed to leave from Mandi at 5:00 a.m. along with others. I paid for the tickets and also went through the physical stress along with my wife. I am attaching the photo of the timing appearing on GoIbibo.com website. Kindly consider it as a fraud by goibibo and help me get the compensation.

I booked the Bus ticket from goibibo.com. Online booking for date 11/Oct/2013 on 10/Oct/2013 around 9.15pm. Than i realize the ticket was booked for same date 10/oct/2013 instead of 11/oct/2013. I have selected the right date but i don't know how the date has been changed. With in 15mint of booking i have drop a email to goibibo to cancel my ticket. Than i called to there customer care number and after a long wait i got connected to...