Ibibo Group / Goibibo Complaints & Reviews

I booked a flight ticket on goibibo.com, i choose this site because it was offering Free coupons for shopping worth 5000/- at https://www.goibibo.com/offers/5000/ at it had snapdeal coupon for flat 25% online shopping, but after order completion i received the coupon mail but thata doesn't hai Snap Deal coupon. This was not expected from such a reputed site, it's quite clear goibibo fooling customers. That coupon was the only reason...

Hi Team,

I am facing immense problem in rescheduling my flight tickets through goibibo.com(from where i booked my flight tickets). The staff is not co-operative and they always have this plea of technical failure after which they ask me to directly call the airlines for rescheduling. Also, i have been trying to call the airline as well the goibibo customare care for 2 days for the same. After 2 days they ask me to book the...

I Sanjay Goel, took a package for my wife and 2 kids from go ibibo site and purchased a package for 2 nights stay at hotel ITC Maratha Mumbai for 3 adults. Go Ibibo sold me a package for 2 nights for 3 adults and sent me a voucher for 3 adults. Now, when my family reached the hotel they were at shock that extra bed was not updated to the hotel by go ibibo, however, with a gesture the hotel management have given extra bed at no extra cost....

My Self Dr. Deepak Arya from Ambala City (Haryana)

My booking Id : GOBUS8a21a[protected]
I want to ask to Mr. Sanjay Have you traveled through your service goibibo.

in your services many fake promise you are giving to your clients

I have seen your add on tv and faith on you but your services are worst.

I think you & your company is only collecting the money. You...

Hi,
I was trying to book an air ticket from bhubaneswar to Bangalore for 24 th jun 2013 on 1st jun 2013,i got an error saying translation not processed due to internal sever error.Hence close the site and booked again for the same.At the end , two time my card got debited and i got two ticket for same name.Please find the error message as attached.Now Goibibo is telling, it indigo's fault or master card hdfc bank's...

I had booked 2 tickets for a group of 7 people on 30-Apr-13 with the booking ids: GOBUS7e3b[protected] & GOBUSfe1a[protected] for a journey from Chandigarh to Manali on 15-May-13 through Himachal Holidays Tours. To my extreme disappointment, we were not allowed to occupy the booked seat numbers as per our tickets. Instead, we had to sit right at the back; it was a very uncomfortable journey.

I am a regular customer of Goibibo,...

I booked tickets from Bengaluru to Kochi & viceversa on 6th May for 3 persons. My booking ID is AMD3JRHGB. Initially Goibibo calculated Rs 24000/- approx. and suddenly the site got hanged, and in 2 minutes it showed the total amount Rs 26778/-. Goibibo charged a total amount of Rs 26778/-. Out of this, Rs 10908/- were towards Indigo flight (COK to BLR). The rest Rs. 15870 were charged towards Jet Airways Flight. This means Rs 5290/- per...

This is in reference to the booking made for a hotel from GoIbibo?s website. This booking was made well in advance for a Hotel in Amritsar(Hotel Grace) for the period from 19th April?13 to 21st April?13. On reaching the destination at 11:30PM on 19th April?13, we were told by the Hotel Officials that no such booking has been made and was told that they were full. On contacting GoIbibo around 11:45PM, they had a word with the concerned person...

Recently I booked 4 tickets on flight AI 559 from HYD to Delhi for 19th March, 2013 with PNR JPQ42.
The issue is while i was booking, the fare shown on the system was 20424 for 4 (2 adults + 2 Children).
I entered the promo code GOJAN500 and it showed me further discount of Rs.500.

But unfortunately at the time of making payment, i was charged Rs.24200 instead of[protected].

An Extra amount of...

I had booked a ticket through GOIBIBO.com for travelling between Bangalore- Hyderabad on 15th of march. For some reason the bus (operated by Sharma Transports) got cancelled. I therefore contacted GoIbibo on 14th March asking them for the full refund. For namesake, they launched a ticket and no action has been taken (not even a reply) since then....

Due to the negligence and um professional way of communication of the agent at "Goibibo", the online airline ticketing company, i was not made aware of the the fact that my ticket is non-refundable. I had called them to inquire about my booking and had asked them to cancel the ticket since i had to prepone my ticket from 9th April 2013 to 6th April 2013 due to some personal reasons. I was told by the executive at Goibibo regarding...

We have booked a ticket from Chennai to Mumbai through Goibibo.com. We need to reschedule the flight ticket and made a call to Goibibo customer care. Customer Executive has told us that there was technical issue and could not reschedule. They were not caring to response at all. Just gave the customer care number of Jet Airways and disconnected the call. I would request to everyone, not to book air tickets through Goibibo.com at any cost....

i booked an air india ticket with ticket with wwww.goibibo.com on 14th th march with pnr Z9LME passenger name VIVEK MISHRA travel date 07 april 2013 mumbai to gwalior and 22nd april 2013 gwalior to mumbai paid rs.6956/- via credit card.
unfortunately the flight is not operating on the both the days so i was advised by the airline to cancel the bookings which i have done with AIR INDIA on phone [protected] on 26th march 2013
br...

Hi ,

I had purchased return tickets from Goibibo.com on Air India for travel to Singapore on 19th January 2013 and return on 22nd January 2013 (for around Rs 19,000). The fare shown on their website said it was refundable. On around 14th January, I called their website to cancel the ticket (my travel plans had got cancelled). The executive on the phone said that the cancellation charges (all inclusive) would be around[protected]...

I wanted to reschedule my booked ticket. For this the verification code was to be sent on my mobile,but i didn't received any. So i registered my problem but they didn't take any action. The rescheduling was important , so i called the customer care. But the customer care services are further more frustrating, they charge you for the call but never connect you to the customer care. This is highly irresponsible on their part. If...

On 10/02/3013 I tried to book flight ticket from Leh to Kolkata through my SBI Card. Unfortunately transaction of Rs.51915.00 was made from my card to IBIBO WEB PVT LTD.BY TRASACTION IDwas VT130420016004900000181 & authentication no. was 083241, but tickets were not booked. Till today the amount has not been refund to my SBI creditcard account. Please help. In this coonection the bank statement showing the above transaction is attached...

Hi,

I am dissatisfied with the services of GOIBIBO.COM and below is the extract of the mail sent to their team on Dec 29 00:26AM

[protected][protected][protected][protected][protected][protected][protected][pr...⇄
As per my discussion with Sachin of your call centre executive today, please find below...

I tried booking a roundtrip flight ticket from mumbai to udaipur and return for the dates 27april2013 to 12may2013. The search page displayed the fare as rs5704.00 .

With goibibo.com, the fare icreases when i go to details page. Please check gobibo.jpg attached.
The fare even increases when i reach the bank transaction screen.

With expedia.co.in, the search page displayed the fare as rs 5704.00. The...

Hi ,

I booked a international ticket via goibibo.com from New Delhi to Cape town , and had to cancel the flight due to Visa issues.

so as per the policy as per goibibo i can either reschedule / Cancel my ticket 24 hours prior to the time of departure , so i called and got the ticket cancelled.
It was also confirmed but by the rep on the phone and said refund will be initiated in 1 week.
So after...

I had cancelled my below flight on 19th September:

9W 2236 Jet Airways Amritsar New Delhi Sept. 19, 2012 13:00 Hrs Sept. 19, 2012 14:05 Hrs DQGQJO 589-[protected]
9W 2292 Jet Airways New Delhi Bangalore Sept. 19, 2012 15:30 Hrs Sept. 19, 2012 18:00 Hrs DQGQJO 589-[protected]

It has been over 40 days and still i haven't got my refund.

When i called for the cancellation, I...