Ibibo Group / Goibibo Complaints & Reviews

I purchased two night hotel staying in Hotel Suriya International Chennai from Goibibo.com, an online travel portal.Although I am married, the hotel did not allow I and my wife to check in as we were not carrying marriage proof (both o[censored] had photo ID). This is completely justified from hotel' side. Goibibo never communicated that for married couple, marriage proof is required to check-in. Their confirmation mail is completely misguiding as it says that all the person checking in needs to carry Photo ID(PAN card).Goibibo is cheating people as they must have informed that married couple needs to produce marriage proof for check-in. I lodged a complaint to cstomer care and they said no refund will be processed.

Sir, I had booked a 2 way International Flight ticket on 26th August 2013 through GOIBIBO from DAMMAM TO BANGALROE AND RETURN on JETAIRWAYS costing Rs.28,571/-. However due to my vacation problem from the company, I had to cancel my ticket within 2 days from booking. I cancelled my ticket through GOibibo online process. To confirm my cancellation, I called their customer service # [protected] and gave the ticket details, and the representative confirmed the same and told me that around RS.4000/- will be deducted and balance will be refunded within 15 working days. After waiting for 15 days, I again called customer service and enquired about the status of my refund. They promised me refund within 7 working days. After 7 days I sent a email to the customer service representative and the management team. Within 24 hours I got reply saying "WE CAN ONLY PROCESS THIS REFUND ON AIRLINE'S APPROVAL and request you to allow us another 5 working days. They are just giving vague assurances with no refund. I think they don't want to refund. Can I get money through this Consumer Complaint service. Regards NOOR AHMED

1) (04-Jul-2013) TO TRANSFER INB Ibibo Web Pvt. Ltd. 32168811IGJ8080409 TRANSFER TO [protected] STATE BANK OF INDIA O Rs. 505.27 2) (31-Jul-2013) TO TRANSFER INB Ibibo Web Pvt. Ltd. 35844898IGK6141292 TRANSFER TO [protected] STATE BANK OF INDIA O Rs. 415.27 3) (25-Aug-2013) TO TRANSFER INB Ibibo Web Pvt. Ltd. 39659058IGL3543219 TRANSFER TO [protected] STATE BANK OF INDIA O Rs. 891.45 These three transactions happened from my account without my knowledge and this is fraud. Ibibo has deducted the amount from my account by some fraud. Please help me with the matter and get my money back. Regards, Pratik Pande Email - pratik.[protected]@gmail.com

I booked a flight ticket on goibibo.com, i choose this site because it was offering Free coupons for shopping worth 5000/- at https://www.goibibo.com/offers/5000/ at it had snapdeal coupon for flat 25% online shopping, but after order completion i received the coupon mail but thata doesn't hai Snap Deal coupon. This was not expected from such a reputed site, it's quite clear goibibo fooling customers. That coupon was the only reason a booked ticket from Goibibo. Booking No: H6EC1B7TR Booking Date:17/08/2012

Attached -offer page and the coupons a received.

Hi Team,

I am facing immense problem in rescheduling my flight tickets through goibibo.com(from where i booked my flight tickets). The staff is not co-operative and they always have this plea of technical failure after which they ask me to directly call the airlines for rescheduling. Also, i have been trying to call the airline as well the goibibo customare care for 2 days for the same. After 2 days they ask me to book the flight in some other class with higher charges. Whereas i can see the same class available in their site.

Highly disappointing when my request is not taken care of for a span of 2 days and thereafter. Please look into this matter in high consideration.

Thanks and Regards,
Soumya Das

I Sanjay Goel, took a package for my wife and 2 kids from go ibibo site and purchased a package for 2 nights stay at hotel ITC Maratha Mumbai for 3 adults. Go Ibibo sold me a package for 2 nights for 3 adults and sent me a voucher for 3 adults. Now, when my family reached the hotel they were at shock that extra bed was not updated to the hotel by go ibibo, however, with a gesture the hotel management have given extra bed at no extra cost. Next surprise the hotel said there is no complimentary breakfast included in the package sold, we spoke to Ms Ritu at 15:45 hrs on dated 11/06/2013 at go ibibo Gurgaon office and she said your voucher doesn't mention complimentary breakfast, this was to utmost surprise to us as while selling the package, go ibibo has offered complimentary breakfast in the inclusions. We updated the hotel and it came as surprise to them as well. Hotel management told us it is a mistake from the travel agency. Where do the customer go after purchasing such kind of packages, we feel STRANDED and CHEATED by goibibo.com.
Sanjay Goel.
Ahmedabad.
[protected]@gmail.com

My Self Dr. Deepak Arya from Ambala City (Haryana)

My booking Id : GOBUS8a21a[protected]
I want to ask to Mr. Sanjay Have you traveled through your service goibibo.

in your services many fake promise you are giving to your clients

I have seen your add on tv and faith on you but your services are worst.

I think you & your company is only collecting the money. You don't know about your operators which kind of service they are providing. you are charging more than double Amount and in place of service result is nil.

on dated 3.6.2013 I have booked 2 tickets from Katra - Ambala (Bus AC) though Sahiba Travels (India). My Boarding Time was 6.00 at Evening. Bus will start at 7.30 round. Bus no. 603.
1. First what ever address is given on the Ticket it was wrong. You are given Taxi Stand. But They board at Guru nanak Parking . I was wasted my money on Auto. and the operator of Hill top in Katra given the wrong address of Boarding that was Subhash Park. 5.40 I was there but there was no bus they given the wrong address to me.

2. During the booking time it shown 2 Spears sheets but in the bus it is combine. Second - Fake Promise.
3. You are Charge 2120/- for two sheet. but actual fare of the same bus and sleeper is 700/- each. - Low amount promise- fake promise. I asked the rate from ticket checking person He said we charge 650 to 1000/- in between in rush seasons. Delhi passaganger rates are 700/- only I paid 1100/- for ambala. what is that....
4. After boarding I talk to your executive regarding the condition of bus. but they said sir I will talk to operator .... noting more than that....
5. I have 10 months baby with me - without Ac. plz tell me in cabin how was condition. I told driver but he talked with me very rudely and said that "have you asked us before booking online ticketing on goibibo"
6. I was booked my ticket Katra to Ambala - First bus reach to Chandigarh than they take new route to save toll tax. they drop me Sahabad (Ambala) round 40 K.m. away to ambala to Delhi road. I booked my ticket from Ambala City but they told we will not drop you ambala city. with small baby it was not tolerable. time was 5.30 morning. when i asked to driver they made excuse we dont now. NH 1 is jam is there. what rubbish is that .

Bus is dump. No Ac in Cabins. stop that service.

if you don't have ambala stoppage in your route then why you booked the tickets. it s your mistake.

Plz take some necessary action against the operator....


Dr. Deepak Arya

Hi,
I was trying to book an air ticket from bhubaneswar to Bangalore for 24 th jun 2013 on 1st jun 2013,i got an error saying translation not processed due to internal sever error.Hence close the site and booked again for the same.At the end , two time my card got debited and i got two ticket for same name.Please find the error message as attached.Now Goibibo is telling, it indigo's fault or master card hdfc bank's fault and asking me to cancel the 1st ticket with 1500 fine.


Indigo itinerary-QTC2DQ


Regards,
Dharmendra

I had booked 2 tickets for a group of 7 people on 30-Apr-13 with the booking ids: GOBUS7e3b[protected] & GOBUSfe1a[protected] for a journey from Chandigarh to Manali on 15-May-13 through Himachal Holidays Tours. To my extreme disappointment, we were not allowed to occupy the booked seat numbers as per our tickets. Instead, we had to sit right at the back; it was a very uncomfortable journey.

I am a regular customer of Goibibo, this was least expected from your company. At the middle of the night, we had no other option because of our subsequent tour plans and so, had to compromise. It has been a very bad experience for us. Therefore, I want some serious action to be taken against whosoever is responsible for the same and also, I want compensation for the inconvenience caused to us. If this does not happen, then I will definitely defame Goibibo and ask all people known to me, to stay away from Goibibo.com.


- Monojit Mandal
Deputy Supdt.,
N.T.P.C. Ltd.

I booked tickets from Bengaluru to Kochi & viceversa on 6th May for 3 persons. My booking ID is AMD3JRHGB. Initially Goibibo calculated Rs 24000/- approx. and suddenly the site got hanged, and in 2 minutes it showed the total amount Rs 26778/-. Goibibo charged a total amount of Rs 26778/-. Out of this, Rs 10908/- were towards Indigo flight (COK to BLR). The rest Rs. 15870 were charged towards Jet Airways Flight. This means Rs 5290/- per person, whereas later I found that jetairways website were charging Rs 4211/- per person. They had mistakingly charged Rs 1079/- extra per person, which amounts to Rs 3237/- for three persons. I informed the same to Goibibo through mail. Goibibo replied that they do not quote fares through email since the fares are subject to change due to the dynamic airline inventory.
My question is: If Goibibo did not cheat me, why it doesn't send the prices of Jetairways tickets available at the time of booking? I have written again asking about the rates that were present at the jetairways site at the time of booking, but Goibibo is not answering..
Please help!!

This is in reference to the booking made for a hotel from GoIbibo?s website. This booking was made well in advance for a Hotel in Amritsar(Hotel Grace) for the period from 19th April?13 to 21st April?13. On reaching the destination at 11:30PM on 19th April?13, we were told by the Hotel Officials that no such booking has been made and was told that they were full. On contacting GoIbibo around 11:45PM, they had a word with the concerned person available in the Hotel but nothing concrete could turn out. Both the parties then started looking to make an alternate arrangement but the offers made by both the parties did not satisfy us as the option provided by the Goibibo person was further 30-35 mins away (7-8Kms) from our choice of location and the one offered by the Hotel person was too small to accommodate all o[censored]s. At that point of time, we even asked the Hotel Official to give us in writing that there is no booking made from GoIbibo but they refused to do so which clearly shows that everything was goofed-up from the Hotel?s end as well. The situation became so worst that finally GoIbibo person agreed to give us in writing that the complete amount would be refunded to us and will get reflected back in our account in 4-5 days (via email). It was at that time that we started searching for some other Hotel and finally we managed to get one at 1:30AM We were not aware about the Hotel but GoIbibo being a big brand, we trusted on its processes and made a Pre-Paid booking.The complete payment was already made and then again we had to chek-in another hotel by paying on our own. After the whole incident has taken place, GoIbibo people called on 22 April and said they would refund amount in 7-8 day and compensating by giving us a voucher worth 400. The number of day for refund also keep on increasing. I would like to know that how can they expect a person to come back to avail its pathetic service once again. Also, is it worth the discomfort that we had to face in an unknown city after a tiring journey of 6 hrs. This time it were 4 o[censored]s(all Male) who managed to bear the entire situation, but what In case there had been ladies/parents with me; was it safe enough to be on the roads of an unknown city so late at night? I want to know if there is any way I can raise a complaint againt them for the troubles we had to go through.

Recently I booked 4 tickets on flight AI 559 from HYD to Delhi for 19th March, 2013 with PNR JPQ42.
The issue is while i was booking, the fare shown on the system was 20424 for 4 (2 adults + 2 Children).
I entered the promo code GOJAN500 and it showed me further discount of Rs.500.

But unfortunately at the time of making payment, i was charged Rs.24200 instead of[protected].

An Extra amount of Rs.4276 was deducted. I immediately called the customer care and complained about the issue and forturnately I had taken the screenshots while processing the booking and payment. The lady asked me to send the screenshots which I did immediately. Despite several mails, ever after a month there is no word of refund, though the screenshots shows clear mistake/fraud on part of GO IBIBO. They are taking customers for granted. I have clear proof captured in screenshots.............!!!

I had booked a ticket through GOIBIBO.com for travelling between Bangalore- Hyderabad on 15th of march. For some reason the bus (operated by Sharma Transports) got cancelled. I therefore contacted GoIbibo on 14th March asking them for the full refund. For namesake, they launched a ticket and no action has been taken (not even a reply) since then.

Due to the negligence and um professional way of communication of the agent at "Goibibo", the online airline ticketing company, i was not made aware of the the fact that my ticket is non-refundable. I had called them to inquire about my booking and had asked them to cancel the ticket since i had to prepone my ticket from 9th April 2013 to 6th April 2013 due to some personal reasons. I was told by the executive at Goibibo regarding the cancellation charges and re-scheduling charges of my ticket bearing the PNR number- JBATMA, Jet Lite Flite. After it was confirmed from the executive that my ticket can be cancelled and he was cancelling the ticket, I told him that i will directly book my ticket as i will get some discount if i book the ticket freshly for 6th April from their website. So I booked the ticket after a conversation with "Garav" the executive from Goibibo. Later after few hours when i called to check why my ticket is still not cancelled for 9th, I was told that it is a non-refundable ticket. I would request the forum to take strict action against them, I dont want to pay for their miscommunication and misleading the customers. I want them to pay back my money. For proof they have the audio recording of my conversation with the executives with the specified time and date. Also they have the timing of my fresh ticket which i had booked again after having the word of confirmation regarding the cancellation of my Ticket.

We have booked a ticket from Chennai to Mumbai through Goibibo.com. We need to reschedule the flight ticket and made a call to Goibibo customer care. Customer Executive has told us that there was technical issue and could not reschedule. They were not caring to response at all. Just gave the customer care number of Jet Airways and disconnected the call. I would request to everyone, not to book air tickets through Goibibo.com at any cost. They are mere waste people and will not do any services after booking the ticket. I had a very bad experience with Goibibo.com. In future surely, I will not book ticket through Goibibo and not allow any of my friends and relatives.

i booked an air india ticket with ticket with wwww.goibibo.com on 14th th march with pnr Z9LME passenger name VIVEK MISHRA travel date 07 april 2013 mumbai to gwalior and 22nd april 2013 gwalior to mumbai paid rs.6956/- via credit card.
unfortunately the flight is not operating on the both the days so i was advised by the airline to cancel the bookings which i have done with AIR INDIA on phone [protected] on 26th march 2013

the people from GOIBIBO are giving an excuse for refund,these people from goibibo.com are telling me to get an endorsement copy of the cancelled ticket from airline i.e AIR INDIA which air india has refused stating since the booking wasnt done from them directly they are not liable for any endorsement as such,since 4-5 days i am calling goibibo.com on their paid helpline no.[protected] wasting my money on calls more than rs.100/- and hours of holding time in the name of transfering the call to senior excecutive but i have never got my call transfered anyhow,these people have no intention of refunding my money and just give an lame excuse o[censored]sing public money for personal interest.
they are ready to cancel my booking on payment of cancellation charges amounting nearly to about Rs.1000/- but if i dont want to pay the cancellation amount i will have to bring proof of cancellation which is not possibly practically as air india office is at NARIMAN POINT and stay at alomost 50kms away from that place and i have hardly known that place.
sadly this is a pure technique to earn illegitimate money even when taken into consideration that the passenger is not at fault considering the flight has been cancelled it is a compulsive duty of the agent/airline to provide complete refund but unfortunately these goibibo.com people are simply avoiding and causing mental as well as monetary harassment

Hi ,

I had purchased return tickets from Goibibo.com on Air India for travel to Singapore on 19th January 2013 and return on 22nd January 2013 (for around Rs 19,000). The fare shown on their website said it was refundable. On around 14th January, I called their website to cancel the ticket (my travel plans had got cancelled). The executive on the phone said that the cancellation charges (all inclusive) would be around[protected] rupees . We told them to go ahead and cancel the ticket and refund the balance. They took the request . After that nothing happened for a few days. We got a mail from them on 28th January saying the ticket status is "refunded" . However , we did not get our money. After that we called their helpline . We were told that the cancellation amount may be somewhat higher than they had earlier estimated but we would get the balance refund in 7-8 days . However, we still did not get the refund . We have followed up with their customer care some 6-7 times to no avail . Twice they have sent e-mails also saying the refund is being processed and will credited in a few days. The last such mail came on 25th February (am attaching a screenshot herewith). However, we have still not received the refund even after 2 months of cancelling the ticket.

Request your help.

Yours Sincerely
Poulomi Biswas

I wanted to reschedule my booked ticket. For this the verification code was to be sent on my mobile,but i didn't received any. So i registered my problem but they didn't take any action. The rescheduling was important , so i called the customer care. But the customer care services are further more frustrating, they charge you for the call but never connect you to the customer care. This is highly irresponsible on their part. If they continue to delay to look into my problems, then the prices will rise for the rescheduling and they will be profited. Morever i am also not able to cancel the ticket as this procedure too requires verification code. I no longer wish to reschedule rather i want to cancel my ticket and want strict actions against them !!

On 10/02/3013 I tried to book flight ticket from Leh to Kolkata through my SBI Card. Unfortunately transaction of Rs.51915.00 was made from my card to IBIBO WEB PVT LTD.BY TRASACTION IDwas VT130420016004900000181 & authentication no. was 083241, but tickets were not booked. Till today the amount has not been refund to my SBI creditcard account. Please help. In this coonection the bank statement showing the above transaction is attached herewith for your reference.

Hi,

I am dissatisfied with the services of GOIBIBO.COM and below is the extract of the mail sent to their team on Dec 29 00:26AM

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As per my discussion with Sachin of your call centre executive today, please find below the list of events which caused me lot of dismay and agony at the services of GOIBIBO.COM

Below are the list of events for your kind perusal.
1.I have tried making a booking with your website for Jan 10 (Hyd-Varanasi via SG-116) and return journery on Jan 12 (Varanasi-Del via SG-2380 and Del-Hyd SG-233)
2.I have selected the above mentioned flights in the search page and went to the next screen to fill the traveller details and made the payment.
3.After i received the ticket to my surprise the ticket has Del-Hyd flight no as SG-239. The arrival time of SG-233 is 15:50 whereas the arrival time of SG-239 is 21:45. PNR: SGSM4BLG
4.Surprised with this I have tried performing the same steps to cross verify if i have selected wrong flights by any chance. Hence I have re-searched the same flight details and have recorded the MAGIC created by your system which can be accessed at http://db.tt/UM1e6wMu
5.The new flight auto selected by your intelligent system doesn't serve my purpose as we have better things to do in life rather than loitering around the hyderabad airport till the night.
6.I have immediately called up your call centre around noon today and the executive claims that there is no such error.However when i claimed that i have a recording he informed to send the same and it will be investigated and actioned in 2-3 working days (which means expecting the resolution on Jan 3)
7.He also mentioned incase resolution is not provided i may need to cancel/reschedule and pay the price difference and bear the cancel+reschedule charges too.Since the time is running away i have made the booking with your competitor for the same schedule at a much cheaper price of 12772/- against your price.

Due to the issues faced from your end I demand below to be done immediately and confirm to me.
1.Cancellation of complete journey with PNR: SGSM4BLG immediately and refund of complete amount to my credit card account. I will not accept any cancellation charges as the issue is with your system and I have a recording of the same with which I can sue your company in the consumer court.
2.Your TV campaign boasts of LOWEST AIRFARE CHALLENGE and incase low fare is shown, you claim to reimburse double the difference amount. I need double the difference amount as claimed also to be credited to my card account as I am shocked looking at the price difference which is running into thousands. (have attached makemytrip.com ticket booked and invoice for your reference.

Awaitng a response on priority basis in this regard. Call me on 98191xxxxx for any concerns in this regard. The traveller number 94406xxxxx belongs to my father.

Thanks
Sandeep Tatavarthy

[protected][protected][protected][protected][protected][protected][protected][pr...⇄

Below is the response received from them without even taking an effort check the video recording done by me nor taking efforts to even WATCH the video recording they have replied the mail on Dec 31'2012 at 12:24 pm
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
Thank you for contacting Goibibo, kindly note your ticket number [goibibohelp-216878] for any future correspondence related to this mail.

Dear Mr Tatavarthy,

Greetings from goibibo.com!!!

As per your mail we would like to inform you that the website is working perfectly fine and the system is not designed in such a way that it will accept any other details, the system is only accepts the details entered by the user. You have selected the itinerary from yourself only.

We regret to inform you that cancellation charges will apply accordingly, in case you cancel your tickets.

Please feel free to contact us for cancellation 24X7 at our Call center Number [protected] /[protected]

Regards
Goibibo team

If you need to provide us with further information, please reply to this e-mail and keep the subject intact.

Regards,

Goibibo
[protected]@goibibo.com
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I would want the world at large and the designated authorities to view this video and let me know if I am unreasonable in any of my demands.