Ibibo Group / Goibibo Complaints & Reviews

Background:

With reference to my Kingfisher airlines (thru Goibibo) travel PNR# IYZQPU this is to state that due to Patna-Pune flight cancellation dated 12th March 2012, I had requested for full refund from my airline (Kingfisher) and refund was processed immediately at the airport itself. However, since the ticket was booked through Goibibo, I was to get the actual refund from Goibibo. Hence, simultaneously I made request for refund to Goibibo also.


Problem:

My full refund amounts to be Rs. 4445.00, however, I received a partial refund of Rs. 3415.00 only on 28th Mar 2012 after 3 follow up e-mails and calls. The same day I complained about this and was given an assurance by the company that the remaining balance which amounts to be Rs. 1030.00 will be refunded soon. The company has ackowledged that mistake is on their part and despite following up for 5 times I still have not received my balance amount.

I want that suitable action should be taken against the company and company should provide my refund with appropriate compensation for the delay.

Regards,

Anupam Kumar
Mob: [protected]

Hello,

I booked a ticket, for my journey from Kochi to Ahmedabad on 19th of April 2012, online through the go ibibo site on 07th April 2012 and the payment was made through online SBI ATM/Debit card. Through out the transaction it was showing that an amount of Rs: 6217 will be deducted from my account. After the transaction was over I received an email from go ibibo site that the ticket was booked. Immediately another email came from the Indigo site mentioning that a total of Rs. 6506 was deducted from the account and the extra amount accounted to transaction charges. but during the entire process it was not mentioned and I would like to know whose fault was that and enough information be given in the websites of - SBI online, go ibibo and Indigo - regarding the extra charge. I would like to know whether I will get the extra amount which was deducted - Rs. 324 - refunded, as I was not informed prior to or during the process of these online transaction.

Thank You
Ajay Krishnan

Hello, Today its 2nd April
I am Aniket, I have booked my ticket from goibobo.com website.
details are:
Flight No : IT 3415
Airline: KINGFISHER
From: Pune
To : GOA
Departure Time: March 16, 12:15 Hrs
Arrival Time: March 16, 13:20 Hrs (Revised)
Airline PNR: GZIRQN
Ticket Numbers: 090-[protected]
Ticket price:
This is to inform you that because flight got cancelled by airlines, Airlines confirmed full refund amount and then cal goibobo on their help line number informing them to preoceed for full refund as told by kingfisher.
They told me that they are processing the refund process and i will get refund in 3-4 working days.
But till now as on April 2nd I did not received any refund.
I call them several times they make exuses that they need mail from kingfisher that they have cancelled my flight and through full refund.
I called Kingfisher also several times but they told me that they dont have any facility to mail me and they ask me to tell goibobo to connect with kingfisher directly.
I asked goibobo to connect with kingfishr to get information on this but they make exuses that they cannot connect with them.
Everytime i call them they tell me a new exuse to avoid all this process.
They can simply call kingfisher on [protected] to get the information which i have told them so many times.But they are not helping me.
Also kingfisher can send me a mail or any proof regarding cancelation so that i can forward it to goibobo.But both parties are playing their own games. How to get the refund.

Hi Sir,

I am Vijaya Muthukumar from Chennai. I booked the flight ticket for my parents using your website http://goibibo.ibibo.com/ . My Travel Information as follows
Travel Date: 25.03.2012 8.30PM -SPICEJET SG 291 Chennai to Madurai
PNR: RYEYAL Rs 7846
Due to my parent’s health Issue, I called to customer care on 13.03.2012 and ask the procedure to reschedule for 13.03.2012 . Unfortunately customer care service person rescheduled for 13.03.2012 with Ammendment Charges. But my family Doctor told that flight travel not recommended for my parents within week. So I called to customer care Nearly 12 times to cancel my flights. Now my tickets status show "Refunded" , but until now I did not get any refund. I called to customer care regarding take cancellation charge Rs 3000 and refund Remaining amount Rs 4846 , otherwise take reschedule charge also Rs 3000, then refund at least Rs 1846 .
till now, they are not responding properly from www.goibibo.com Customer Care. I lost Rs 7846 . Kindly do not book ticket using webstite www.goibibo.com. They also maintain two different refund status in their website

Hello,

I had booked a return trip from Bangalore to Lucknow on goibibo website.
Details-
Date of journey :
Bangalore to Lucknow on 1st Feb
Lucknow to Bangalore on 8the Feb
PNR no - OPPCYD
Airline - Jetlite

But due to some personal work I got it rescheduled from airport counter (since i was not getting reschedule option on goibibo website) to 26the Feb. But finally I decided to cancel thee ticket. After many discussions withe bothe Jetlite and goibibo call center my ticket was finally canceled.

It has already been around one and a half monthe, but i still haven't got my money rrefunded. Every time i call goibibo theey keep asking to wait for 2-3 days. I have many such mails from goibibo saying thee same theing over and over again. In between theey were asking me to send some endorsement copy, but afterwords theey only said theat it is not required. I have already spent a lot of money calling theem.

Please take a look into theis matter as early as possible.


Mails sent by goibibo

Dated - March 13the 2012
The following comment was added to ticket [goibibohelp-136633]:

"Hi, Sorry for thee inconvenience caused to you regarding thee delay in rrefund. We are facing some technical issue while calming thee refund for thee booking id AMD52B4MT from thee Airline .The rrefund is delayed from thee airline end, however we are trying our best to claim it from Airline. Request you to please wait for some more time . Regards Harpreet"

Dated - Feb 27the 2012
The following comment was added to ticket [goibibohelp-133216]:

Please accept our apology for delay in processing your rrefund for PNR Number << >>>. As per your correspondence I would like to confirm theat your rrefund is still under process. I had identified a few technical issues while processing theis rrefund therough system. However, please be rest assured theat we have processed your rrefund manually and highlighted theis case to ensure speedy rrefund. No need to worry, we will try to do it as soon as possible.

Dated - 20th Feb 2012
The following resolution was added to ticket [goibibohelp-131533]:

Please accept our apology for delay in processing your rrefund for PNR Number OPPCYD. As per your correspondence I would like to confirm theat your rrefund is still under process. I had already requested it on[protected].It may take some more time to get processed in your a/c. We request to wait for 3 more working days.

Ibibo rummy is an online gaming website where i deposited Rs.25,000 for the promotion they offered for an assured Samsung galaxy tab worth Rs.28,000.I have paid an additional Rs.4095 to claim the product.But after two months now they are saying samsung has stopped a particular tab model so they will give a blackberry 16 gb tab which is worth Rs.14,000.The kind of service from ibibo rummy is worst and they are also trying to cheat me on this.
Ibibo rummy email id- [protected]@ibibogroup.com,[protected]@ibibogroup.com
ibibo contact no[protected].
ibibo address-
ibibo Web Pvt Ltd

Pearl Building

Plot # 51, Sector - 32

Institutional Area

Gurgaon 122001

I was booking a return ticked from Bangalore to Mumbai due to website failure the Bangalore to Mumbai ticked wasn't booked and only the Mumbai-Bangalore ticket was booked.

The total round trip cost of the ticked was Rs 5,497. While booking the ticked I had clearly noted that the forward ticked would cost Rs 2,767 and the return would cost me Rs 2,730. But the refund I received was a partly sum of Rs 2,462.
br...

i played a real cash rummy game(game id[protected] of rs 50(winning amount rs 90) on ibibo but my opponent quit after the game got started.
as per the game rules i should have won that game as opponent quit, but may be due to some technical fault i was not declared the winner and i had to quit after 20 minutes or so, so i lost an amount of rs 50. i then complained to them, and after 9days they have refunded me rs 50 to my rummy account regarding that complain,but i claimed rs 90 as rs 90 was the winning amount,i then complained again to ask for the remaining rs 40 but even after several complains from my side the did not respond to a single one.
i would request you to kindly look into the matter and teach them a good lesson.
i have attached a part of conversation between me and ibibo games.
thank you,
animesh paul

Dear Sir,
I had a flight which i cancelled on 26th feb. I have received mail from Goibibo that i will be receiving refund within 5 working days but till now i didnt receive my refund amount. These people are not giving proper answer . Please take this matter seriously.

I booked and was charged for:

spice jet SG-916 [protected] 21:35(HYD) [protected] 23:10(AMD)

Indigo 6E-371 [protected] 18:30(AMD) [protected] 20:10(HYD)

But I got the tickets for:

Indigo 6E372 Hyderabad Ahmedabad April 27, 2012 07:05

Indigo 6E371 Ahmedabad Hyderabad May 6, 2012 18:30

I did check the details prior paying and also paid according to my chosen flights : Rs 6358 - Rs 600 = Rs 5758
If I would have chosen Indigo flights manually, I would have been charged according to : Rs 6076 - Rs 600 = Rs 5476

Please find the evidence enclosed.

Sir

I wanted to purchase air ticket in the name of my sister Namita Pal on 01/01/12 from mumai to agartala for the date of 12/01/12 and return ticket for the date of 16/01/12.

-Money had been detucted from my account of Rs 12108/ for the tickets and ticket details was not mentioned.

- Immediatly I had contacted with goibibi customer care centre and they informed me due to technical error my ticket was not booked and my money will refunded to me within three working days without any deduction.

Then after in 65 days I have sent 9 reminders they also given two times false assurance to me about refund of my money.

Copy of my 9 nos reminder copy and goibibi assurance letter attached.

Please help me to get my refund


Reminder-9


Even as of date 03/03/12 my money has not been refunded to me. How much more time will you take to refund .......? It is now more then 65 days .

I am not getting any responce of my mail and also advise me to whom should I approach. While enquiring all the time answer is same " within two days money will refunded to you"

Also Your assurance mail is more then 51 days old.

Please expedite.

Ashutosh Pal
[protected]



>>> Shruti 02/13/12 5:41 PM >>>

Goibibo
Hello,

You recently logged a ticket with a subject of Refund of money with us. This e-mail is to advise you of a resolution to that ticket.

The following resolution was added to ticket [Shruti-129505]:

I'm sorry to inform you that refund against GOFLDd565a[protected] is still under process due to technical issues. I know it's annoying, Please accept my apology on the same and please be rest assure that your refund will be done with in 7 working days as I have processed the refund manually on urgent basis. I will certainly appreciate your patience on this matter.
Can you please confirm that this resolution addresses your needs so we may close this ticket? If you have any further queries, or if you do not believe this resolution is adequate, please reply to this e-mail and keep the subject intact.

If you wish to view this ticket online, you can visit http://api.goibibo.ibibo.com/helpdesk/view/?ticket=Shruti-129505&email=[prot...⇄

Best Regards,

Shruti
shruti.[protected]@goibibo.com

This e-mail was sent to you as a user of our support service, in accordance with our privacy policy. Please advise us if you believe you have received this e-mail in error.

This message is intended only for the use of the addressee and may contain information that is privileged, confidential
and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient, or the
employee or agent responsible for delivering the message to the intended recipient, you are hereby notified that any
dissemination, distribution or copying of this communication is strictly prohibited. If you have received this e-mail
in error, please notify us immediately by return e-mail and delete this e-mail and all attachments from your system.

This is regarding the problem I am facing with the refund processing from GOIBIBO company.

I had booked two tickets from goibibo.com site for Kingfisher Flight IT-3147 for Jabalpur to Mumbai for Nov 22, 2011:

It costed me 4590 INR each while booking.
Later the flight was cancelled by Kingfisher and hence I had cancelled the tickets. As per my discussion with Kingfisher, I had confirmed that the refund would be 100%. Same was informed to goibibo while raising the cancellation request but I did not receive 100% refund for these tickets. Rather the cancellation charges of 1000 INR per ticket were deducted unnecessarily.

I raised a grievience regarding same with GOIBIBO 3 months back BUT I HAVE NOT RECEIVED MY BALANCE REFUND AMOUNT of 2000 INR (1000 INR each) YET.

I had contacted Goibibo customer care multiple times but have not received a proper response yet. I had also escalted this to their team leader who had also assured me of the refund processing like his team members, but yet the situation is same. Everytime they either give me false assurances or ask me for one or the other documents in different formats whereas I had already shared ticket details, cancellation details and confirmation mails for 100% refund from kingfisher multiple times.

I am just fed up with all the follow-ups I have done with this team and I hope you can help me out in this matter.

I am very much disgusted with the follow ups I am doing with this company and no results.

Please suggest.

I STRONGLY AGREE

I Made booking For Dated 12 march 2012 From Chandigarh to Bangalore Via mumbai flight of Go airlines.

There are 2 isseus.:-

1.) I made a booking on 30 december 2011 and due to some technical issues from your side the ticket was not been confirmed and the amount for the same has been deducted from my account. STILL WAITING FOR COMPLETE REFUND. Its[protected] today


2.)I called your help desk for the refund of the above said booking and they told me to go through with the fresh booking, so i made another booking for the same sector.and the same has been confirmed. Today after around one and half month i just tried to take a print out of the ticket , it says that the ticket is canceled though i received your confirmation mail.. When i logged in to your website, in my status it says confirmed but when i open the complete ticket it reflects as CANCLED.


AFTER STRUGGLING WITH GOIBIBO PEOPLE, NOW THEY ARE UNABLE TO PROVIDE ME WITH THE CONFIRM TICKET AND MOREOVER THEY ARE REFUNDING THE TICKET AMOUNT AFTER DEDUCTING THE CANCELLATION CHARGE. I THINK THIS COMPANY IS NOT HAVING ANY KIND OF PROFESSIONAL STAFF AND MANAGEMENT.

Dear Sir,

Here below is my complaint e-mail to GOIBIBO a so called best travel ticket booking company, .

I am writing and calling them regularly but nothing is moving. Please see if you can help me and also warn other people to keep distance from such novic / IRRESPONSIBLE organizations.

Thank you,

NS MAHRA
+ [protected]
J-802, Mandir Marg, New Delhi 110001.
e-mail : [protected]@gmail.com

[protected] Forwarded message[protected]
From: Narendra Singh Mahra <[protected]@gmail.com>
Date: Sun, Feb 19, 2012 at 5:18 PM
Subject: Reminder 4
To: Payal <payal.[protected]@goibibo.com>




Persons I contacted in your office since 8/2/12 are : Asna/(8Feb)Devesh(9Feb)/Philomana(14Feb)/ Devendra( 16Feb)/Priyanka (19Feb) and more .... and all have assured me of immediate action and full refund online ???? but nothing seems happening at your end :

Dear Madam ,

Its really so disheartening to see the irresponsible work at your end at such an initial stage

I had been given your reference by some of my close friend and I shifted using your site for airticket booking of my family and friends instead of Yatra etc.

I have very very unprofessional and irresponsible workmanship being exposed at your end in just a few bookings: ie.

A family of my 5 friends was going to Jammu and I booked the same with you: on 8th Feb.

It was given transaction interruption in your collection site two times ( although there was no network or connection problem at my computer links). I got the message that the transaction incomplete and for about 20 minutes there was no display of ticket booking also and hence I re booked the same.

To my surprise in the evening I found that there was extra two times debit in my account , means your system's incomplete collection information was wrong and you had collected money even in the first instance itself and generated misleading information that the transaction was incomplete.

When I contacted your office they acknowledged the mistake and told me that the extra duplicate collection of money would be refunded IN FULL to my card very soon. And there came the display of abort information on these booking in my log in site of yours as well.

I continuously contacted your staff to know the development in refund case, they take ages to collect the final information from some different person/department ( our phonebill going in 100 at times- one instance your lady staff took almost 20 minutes to reply with details)

Today I have received a mail of one duplicate refund case (SGV9PTBL) which is 2000 Rs short ?????????? What is all this... are you serious in business or we need to stop dealing with such site with brand publicity that your dealings smell unhealthy financial dealings ???,

Please reply.

In another case you have charged two times for one booking ( (N9RVCD)- please explain as why you are doing so and if we need to question you strongly for such unlawful financial activities...

I still hope that all these things are happening due some miscommunication or by some unprofessional staff of yours .... please rectify the same and give respect to your customer with fair dealing in financial matters.

Thank you,

Looking for ward to your reply,

Best regards- NS MAHRA

hi
2 of my transactions failed during booking.money deducted from my account.
its been 5 days,still i dint get the refund.
Trn ids[protected]Feb)and[protected]Feb).
please look into and reply back.
i dont know y it takes so much time to refund.

thanks
Pradipt mohapatra
pradipt.[protected]@gmail.com
[protected]

I have booked a round trip ticket from goibibo and i paid 7918.00 INR and i cancelled my one way ticket after confirming them. they told they will refund for same with in 3-4 working days. now after that i long conversation i had with these frauds. but no response.

my next step for these kind of companies is i am going to book a domian named www.Complaintsofgoibibi.com and i will publish of there scams over there so that in future they cant cheat any body.






Hi,

We would like to confirm that the cancellation request for your mentioned ticket is processed and the refund for the same has been initiated in your account. The refund will reflect in your account within 3-4 working days.

750+250 pp/ps airline and goibibo cancellation charges would be deducted and rest would be refunded back to the same account with which the payment was made.

Thanks and regards
Goibibo.
Ticket Escalated 1 week, 6 days ago
Ticket escalated after 1 days

Changed Priority from 3 to 2.

E-Mail Received from [protected]@gmail.com 1 week, 4 days ago
I got your mail that I will get only 1350.00 INR credit in my account. I want clarification on it why so much less amount.

I had paid 7918.00 INR for return journey how much the cost for single trip???

I want breakup for my ticket amount because according to your calculation you will deduct only 1000 rs for cancellation and it means my ticket of return is only 2350 INR only ??? Which is not possible.

Kindly send me actual breakup with actual refundable amonut ASAP.

Thanks & Regards,
Manish Kumar Mishra

Sent from my BlackBerry® smartphone

-----Original Message-----
From: Goibibo <[protected]@ibibogroup.com>
Date: Tue, 31 Jan 2012 05:14:00
To: <[protected]@gmail.com>
Subject: [goibibohelp-125026] Cancellation confirmation (Updated)

Hello,

You recently logged a ticket with a subject of "Cancellation confirmation" with us. This e-mail is to advise you of an update to that ticket.

The following comment was added to ticket [goibibohelp-125026]:

Hi,

We would like to confirm that the cancellation request for your mentioned ticket is processed and the refund for the same has been initiated in your account. The refund will reflect in your account within 3-4 working days.

750+250 pp/ps airline and goibibo cancellation charges would be deducted and rest would be refunded back to the same account with which the payment was made.

Thanks and regards
Goibibo.


If you need to provide us with further information, please reply to this e-mail and keep the subject intact. Alternatively, you can view and update this ticket online by visiting http://goibibo.ibibo.com/helpdesk/view/?ticket=goibibohelp-125026&amp;email=...⇄ Regards,

Goibibo
[protected]@ibibogroup.com

This e-mail was sent to you as a user of our support service, in accordance with our privacy policy. Please advise us if you believe you have received this e-mail in error.

Ticket Escalated 1 week, 4 days ago
Ticket escalated after 1 days

Changed Priority from 2 to 1.

Resolved by vikash 1 day, 21 hours ago

i have canceled two air ticket from goibibo.com. As per thee process theey should refund thee amount back witheing 3 days. but now it is more thean 8 days and still theey have not refund thee amount back to my account. thee ticket details are given below.

PNR NO- 6EJLJSDP and 6EFLFELR
Date of journey--- 18the March 2012
Booking done by- subhankar gantait
contact no- 91-[protected]

Below is the mail from IBIBO. 13 days back. Still they haven't refunded my money yet. I confirmed with my credit card company they are saying the same thing. Credit card company just gave me the transaction codes for the same 821895 and 811363. They charged me twice for the same. 1 of these transaction should refund immediately..please Help



Queue: Pritika
Submitted On Wed, 25 Jan 2012 10:51:31 +0530 (2 weeks ago)
Submitter E-Mail [protected]@gmail.com
Priority 1. Critical
Description
Hi,

I was charged twice for a single ticket and I came to know when I got two msgs from my credit card company. Then I called
customer care service on the same day (15/01/2012), But customer care executive said there is no duplicate booking and I won't get charged twice for that But today I came to know that Goibibo charged me twice for a single ticket(Mumbai-guwahati round trip, phone no [protected], flight is on 30th Jan from Mumbai to Guwahati and return Flight is on 7th of Feb 2012, in the name of Hiramoni Barman) and I called customer care again and talked to Amit, He said I was charged twice and I also have a duplicate booking. I was shocked as asked the same question on 15th also, and they said I don't have duplicate booking. Anyway now I want my refund back ASAP. But Amit Said it will take 10-12 long days to get refund. I asked him ref no of my complaint for refund and he has given me the following GOFLD415BD[protected]. I request you to make it happen as early as possible and also want you to request for improve your transaction quality as I heard before also that it happens frequently in goibibo.com

Thanking you
Debajit Barman
Resolution Accept
Sincere apologies for the inconvenience caused to you.As per your email received, I would like to confirm that the cancellation request for your mentioned ticket is processed and the full refund for the same has been initiated in your account. The refund will reflect in your account within 10 working days.
Follow-Ups
Ticket Opened Via Web 2 weeks ago
Hi,

I was charged twice for a single ticket and I came to know when I got two msgs from my credit card company. Then I called
customer care service on the same day (15/01/2012), But customer care executive said there is no duplicate booking and I won't get charged twice for that But today I came to know that Goibibo charged me twice for a single ticket(Mumbai-guwahati round trip, phone no [protected], flight is on 30th Jan from Mumbai to Guwahati and return Flight is on 7th of Feb 2012, in the name of Hiramoni Barman) and I called customer care again and talked to Amit, He said I was charged twice and I also have a duplicate booking. I was shocked as asked the same question on 15th also, and they said I don't have duplicate booking. Anyway now I want my refund back ASAP. But Amit Said it will take 10-12 long days to get refund. I asked him ref no of my complaint for refund and he has given me the following GOFLD415BD[protected]. I request you to make it happen as early as possible and also want you to request for improve your transaction quality as I heard before also that it happens frequently in goibibo.com

Thanking you
Debajit Barman
Resolved by asha 1 week, 5 days ago
Sincere apologies for the inconvenience caused to you.As per your email received, I would like to confirm that the cancellation request for your mentioned ticket is processed and the full refund for the same has been initiated in your account. The refund will reflect in your account within 10 working days.

I have not received my refund for the tickets that I cancelled on 21st nov 2011.
Horrible service by goibibo..
Please find the mail as sent by goibibo.

Dear Rajeshwari Rajesh

Thank you for choosing goibibo/goibibo.ibibo.com, we appreciate your business.

Please note we have initiated your cancellation request, click on Approve button on your "Cancellation Approval Page @ goibibo/goibibo.ibibo.com" (approve cancellation) or send us your acceptance to process it. Following are your cancellation details:

Reference No: FMN0IBJODES
Date Of Booking: 05 nov 2011 18:07:05
Date Of Travel: 21 nov 2011 06:00:00
No of Tickets: 7
Amount: 15245
Cancellation Date: 09 jan 2012 14:35:56
No of tickets to be canceled: 7
Airline Cancellation Charges: 4255.0
Ibibo Cancellation Charges: 1250.0
Refund Amount: 9704.0

Please help me in getting my money back.

Hi,

Booking id - GOFLDCDEF[protected]
Site - Goibibo (Flight booking)

I have booked a ticket on Goibibo online site for travel on 14th Dec for my dad, Mr. Suresh Prakash Khandelwal, and the ticket gets cancelled as airline did not confirmed the booking. (this itself was strange from a consumer's point of view, why do you give a successful transaction message until airline confirms). Neways, goibibo confirmed that full amount will be reimbursed to my account within 7 working days. On 11th Dec 2011 i got this confirmation. It was a connecting flight. Within 7 days i got reimbursement for the ticket from Kolkata to Mumbai, but the amount from Mumbai to Indore is still pending. Its been almost 1.5 months now and still the amount is pending from their side. I complained it to Go Ibibo customer care around 10 times, every time they say it will be reimbursed in 3-4 working days, but still i am waiting for my money.


Kindly look into this issue as now i find it completely irrelevant to call to their customer help line any more.

Highly Appreciated,

Shekhar Khandelwal
[protected]
khandelwal.[protected]@gmail.com