Ibibo Group / Goibibo Complaints & Reviews

I had booked a ticket through GOIBIBO.com for travelling between Bangalore- Hyderabad on 15th of march. For some reason the bus (operated by Sharma Transports) got cancelled. I therefore contacted GoIbibo on 14th March asking them for the full refund. For namesake, they launched a ticket and no action has been taken (not even a reply) since then.

Due to the negligence and um professional way of communication of the agent at "Goibibo", the online airline ticketing company, i was not made aware of the the fact that my ticket is non-refundable. I had called them to inquire about my booking and had asked them to cancel the ticket since i had to prepone my ticket from 9th April 2013 to 6th April 2013 due to some personal reasons. I was told by the executive at Goibibo regarding the cancellation charges and re-scheduling charges of my ticket bearing the PNR number- JBATMA, Jet Lite Flite. After it was confirmed from the executive that my ticket can be cancelled and he was cancelling the ticket, I told him that i will directly book my ticket as i will get some discount if i book the ticket freshly for 6th April from their website. So I booked the ticket after a conversation with "Garav" the executive from Goibibo. Later after few hours when i called to check why my ticket is still not cancelled for 9th, I was told that it is a non-refundable ticket. I would request the forum to take strict action against them, I dont want to pay for their miscommunication and misleading the customers. I want them to pay back my money. For proof they have the audio recording of my conversation with the executives with the specified time and date. Also they have the timing of my fresh ticket which i had booked again after having the word of confirmation regarding the cancellation of my Ticket.

We have booked a ticket from Chennai to Mumbai through Goibibo.com. We need to reschedule the flight ticket and made a call to Goibibo customer care. Customer Executive has told us that there was technical issue and could not reschedule. They were not caring to response at all. Just gave the customer care number of Jet Airways and disconnected the call. I would request to everyone, not to book air tickets through Goibibo.com at any cost. They are mere waste people and will not do any services after booking the ticket. I had a very bad experience with Goibibo.com. In future surely, I will not book ticket through Goibibo and not allow any of my friends and relatives.

i booked an air india ticket with ticket with wwww.goibibo.com on 14th th march with pnr Z9LME passenger name VIVEK MISHRA travel date 07 april 2013 mumbai to gwalior and 22nd april 2013 gwalior to mumbai paid rs.6956/- via credit card.
unfortunately the flight is not operating on the both the days so i was advised by the airline to cancel the bookings which i have done with AIR INDIA on phone [protected] on 26th march 2013

the people from GOIBIBO are giving an excuse for refund,these people from goibibo.com are telling me to get an endorsement copy of the cancelled ticket from airline i.e AIR INDIA which air india has refused stating since the booking wasnt done from them directly they are not liable for any endorsement as such,since 4-5 days i am calling goibibo.com on their paid helpline no.[protected] wasting my money on calls more than rs.100/- and hours of holding time in the name of transfering the call to senior excecutive but i have never got my call transfered anyhow,these people have no intention of refunding my money and just give an lame excuse o[censored]sing public money for personal interest.
they are ready to cancel my booking on payment of cancellation charges amounting nearly to about Rs.1000/- but if i dont want to pay the cancellation amount i will have to bring proof of cancellation which is not possibly practically as air india office is at NARIMAN POINT and stay at alomost 50kms away from that place and i have hardly known that place.
sadly this is a pure technique to earn illegitimate money even when taken into consideration that the passenger is not at fault considering the flight has been cancelled it is a compulsive duty of the agent/airline to provide complete refund but unfortunately these goibibo.com people are simply avoiding and causing mental as well as monetary harassment

Hi ,

I had purchased return tickets from Goibibo.com on Air India for travel to Singapore on 19th January 2013 and return on 22nd January 2013 (for around Rs 19,000). The fare shown on their website said it was refundable. On around 14th January, I called their website to cancel the ticket (my travel plans had got cancelled). The executive on the phone said that the cancellation charges (all inclusive) would be around[protected] rupees . We told them to go ahead and cancel the ticket and refund the balance. They took the request . After that nothing happened for a few days. We got a mail from them on 28th January saying the ticket status is "refunded" . However , we did not get our money. After that we called their helpline . We were told that the cancellation amount may be somewhat higher than they had earlier estimated but we would get the balance refund in 7-8 days . However, we still did not get the refund . We have followed up with their customer care some 6-7 times to no avail . Twice they have sent e-mails also saying the refund is being processed and will credited in a few days. The last such mail came on 25th February (am attaching a screenshot herewith). However, we have still not received the refund even after 2 months of cancelling the ticket.

Request your help.

Yours Sincerely
Poulomi Biswas

I wanted to reschedule my booked ticket. For this the verification code was to be sent on my mobile,but i didn't received any. So i registered my problem but they didn't take any action. The rescheduling was important , so i called the customer care. But the customer care services are further more frustrating, they charge you for the call but never connect you to the customer care. This is highly irresponsible on their part. If they continue to delay to look into my problems, then the prices will rise for the rescheduling and they will be profited. Morever i am also not able to cancel the ticket as this procedure too requires verification code. I no longer wish to reschedule rather i want to cancel my ticket and want strict actions against them !!

On 10/02/3013 I tried to book flight ticket from Leh to Kolkata through my SBI Card. Unfortunately transaction of Rs.51915.00 was made from my card to IBIBO WEB PVT LTD.BY TRASACTION IDwas VT130420016004900000181 & authentication no. was 083241, but tickets were not booked. Till today the amount has not been refund to my SBI creditcard account. Please help. In this coonection the bank statement showing the above transaction is attached herewith for your reference.

Hi,

I am dissatisfied with the services of GOIBIBO.COM and below is the extract of the mail sent to their team on Dec 29 00:26AM

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As per my discussion with Sachin of your call centre executive today, please find below the list of events which caused me lot of dismay and agony at the services of GOIBIBO.COM

Below are the list of events for your kind perusal.
1.I have tried making a booking with your website for Jan 10 (Hyd-Varanasi via SG-116) and return journery on Jan 12 (Varanasi-Del via SG-2380 and Del-Hyd SG-233)
2.I have selected the above mentioned flights in the search page and went to the next screen to fill the traveller details and made the payment.
3.After i received the ticket to my surprise the ticket has Del-Hyd flight no as SG-239. The arrival time of SG-233 is 15:50 whereas the arrival time of SG-239 is 21:45. PNR: SGSM4BLG
4.Surprised with this I have tried performing the same steps to cross verify if i have selected wrong flights by any chance. Hence I have re-searched the same flight details and have recorded the MAGIC created by your system which can be accessed at http://db.tt/UM1e6wMu
5.The new flight auto selected by your intelligent system doesn't serve my purpose as we have better things to do in life rather than loitering around the hyderabad airport till the night.
6.I have immediately called up your call centre around noon today and the executive claims that there is no such error.However when i claimed that i have a recording he informed to send the same and it will be investigated and actioned in 2-3 working days (which means expecting the resolution on Jan 3)
7.He also mentioned incase resolution is not provided i may need to cancel/reschedule and pay the price difference and bear the cancel+reschedule charges too.Since the time is running away i have made the booking with your competitor for the same schedule at a much cheaper price of 12772/- against your price.

Due to the issues faced from your end I demand below to be done immediately and confirm to me.
1.Cancellation of complete journey with PNR: SGSM4BLG immediately and refund of complete amount to my credit card account. I will not accept any cancellation charges as the issue is with your system and I have a recording of the same with which I can sue your company in the consumer court.
2.Your TV campaign boasts of LOWEST AIRFARE CHALLENGE and incase low fare is shown, you claim to reimburse double the difference amount. I need double the difference amount as claimed also to be credited to my card account as I am shocked looking at the price difference which is running into thousands. (have attached makemytrip.com ticket booked and invoice for your reference.

Awaitng a response on priority basis in this regard. Call me on 98191xxxxx for any concerns in this regard. The traveller number 94406xxxxx belongs to my father.

Thanks
Sandeep Tatavarthy

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Below is the response received from them without even taking an effort check the video recording done by me nor taking efforts to even WATCH the video recording they have replied the mail on Dec 31'2012 at 12:24 pm
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
Thank you for contacting Goibibo, kindly note your ticket number [goibibohelp-216878] for any future correspondence related to this mail.

Dear Mr Tatavarthy,

Greetings from goibibo.com!!!

As per your mail we would like to inform you that the website is working perfectly fine and the system is not designed in such a way that it will accept any other details, the system is only accepts the details entered by the user. You have selected the itinerary from yourself only.

We regret to inform you that cancellation charges will apply accordingly, in case you cancel your tickets.

Please feel free to contact us for cancellation 24X7 at our Call center Number [protected] /[protected]

Regards
Goibibo team

If you need to provide us with further information, please reply to this e-mail and keep the subject intact.

Regards,

Goibibo
[protected]@goibibo.com
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I would want the world at large and the designated authorities to view this video and let me know if I am unreasonable in any of my demands.

I tried booking a roundtrip flight ticket from mumbai to udaipur and return for the dates 27april2013 to 12may2013. The search page displayed the fare as rs5704.00 .

With goibibo.com, the fare icreases when i go to details page. Please check gobibo.jpg attached.
The fare even increases when i reach the bank transaction screen.

With expedia.co.in, the search page displayed the fare as rs 5704.00. The fare remains same even on the details page. After filling all the passenger details, the site displayes and error screen saying "Sorry, the price for the flight you have selected has changed.There is no need to worry as your payment has not been processed."

I didnt have time to try any other internet travel bookin sites, but i think its the same case with most of online booking websites.
To me its a kind of fraud and waste of my time with the company's intention of advertising there website.

It would have been better if I get to know the original fare on the first screen and not get a shocking fare update on every website page i navigate on.

Please do the needful asap.

Hi ,

I booked a international ticket via goibibo.com from New Delhi to Cape town , and had to cancel the flight due to Visa issues.

so as per the policy as per goibibo i can either reschedule / Cancel my ticket 24 hours prior to the time of departure , so i called and got the ticket cancelled.
It was also confirmed but by the rep on the phone and said refund will be initiated in 1 week.
So after the cancellation 3 weeks went by and i called ibibo to check the status of the refund and they informed me , so how its getting delayed from Airline side .
Then i got a call back next day that even after scheduling a planned cancellation of the ticket , i have been shown as no show on the airline and will cost me 5000 more apart from the other cancellation charges that were being deducted from the airline and ibibo.

I inquired and spoke to there manager 3-4 times that i was told to get the ticket cancelled with in 24 hours , then why i am shown as a no show on the flight . So i was told as per new policy from airline it 48 hours .

This is so obnoxious as ibibo has no idea about the Airlines policy , and i kept arguing and eventually fought but all i got was we are sorry .
So i finally agreed and asked to initiate the refund of what ever amount is left after cancellation and no show which came out to be 45000/-

No its been 2 weeks and after 15 calls to ibibo and talking to there so called supervisors and managers i have still not got the refund and i am being charged of late fees on my credit card because of them .

This is the worst service ever i have faced from a travel website , and every time i call them , all they do i lie that credit note is been received, refund is initiated , it will be credited .
Managers promise to call back , but they never do .

its actually haunting me , and i have tried everything to get my money back but still no luck.

Can we file a case against them and i will warn everyone not to USE GOIBIBO ever for booking any ticket /hotel .

Its better to stand in the queue to buy a ticket then to face such harassment .

Vaibhav

I had cancelled my below flight on 19th September:

9W 2236 Jet Airways Amritsar New Delhi Sept. 19, 2012 13:00 Hrs Sept. 19, 2012 14:05 Hrs DQGQJO 589-[protected]
9W 2292 Jet Airways New Delhi Bangalore Sept. 19, 2012 15:30 Hrs Sept. 19, 2012 18:00 Hrs DQGQJO 589-[protected]

It has been over 40 days and still i haven't got my refund.

When i called for the cancellation, I was told that about Rs 1450 will be deducted from the amount. After cancellation the executive told me that about 2500 will be deducted.

After lot of calls Goibibo accepted their mistake and told me that Rs 4167/- will be refunded back to my account(This was on 19 Sep 2012)

After that i have made about 20 calls and each time i got an answer that within 3-4 days i'll get my money.

Today(31st October. after about 45 days) they told me that they tried to transfer Rs 3967/-(This is again not the full amount) to my account but the transfer failed from the bank side.

When i asked for the full amount Mr. Rahul Verma( Floor Supervisor) told me that it will take yet another 7-10 days for the refund. This makes about 55 days for getting my money back.

This is NOT acceptable and now i need the full amount of my ticket that is about Rs 6500/-. I will not settle for anything less than that.

PLEASE DON'T GO THROUGH GOIBIBO SITE FOR ANY KIND OF PURCHASING (ESPECIALLY FOR FLIGHT BOOKING)
IF DO THEY WILL NOT PROVIDE CORRECT TICKET OR WOULD NOT PROVIDE THE TICKET WHEN WILL WE HAVE TO FLY.
IF WE ARE CANCELLING THE TICKET BECAUSE OF THEIR FAULT THEY WOULDN'T REFUND THE AMOUNT AND ALL.

SO PLEASE AWARE OF THEM.

We booked bus tickets from Mumbai to Ahmedabad via GOIBIBO. When we reached to the specified travel agency for our Journey, we came to know that the tickets which we were shown as ours are not booked on our name, it's been of some other travellers. When we asked customer care about same, instead of arranging another tickets for us, they just offered returns.

Goibibo.com is worst website for ticket booking. They display bus seats available before booking and after booking and payment they cant confirm ticket. I am calling since Saturday for ticket confirmation. Now they are saying they cant confirm ticket. My call charges for all call is near about 60Rs. Still my ticket is not confirmed yet and also they did not refunded my charges also.

My booking id is GOBUSB08AD[protected]
My name Amit Sargar Mobile No.- [protected]

Hi Team,

Â

I booked the ticked with following details on your web portal

Â

Airline PNR

Ticket Numbers

DOKVNR

090-[protected]

DOKVNR

090-[protected]

 The above reservations were made with the coupon code “dArhfmpKKD“ to enable Rs. 500/- off on Return Domestic Flights, however the booking was done without any deduction of the price in spite of payment being made by MasterCard Debit Card as required.

Would therefore expect you to give reason for non-credit of the above discount on priority and subsequent deduction of the amount billed to the extent of Rs.500 as applicable for the voucher.
Â
This is clear case o[censored]nethical and fraud promotions to cheat customers.In a similar incident with cleartrip promocode,I did got the amount reversed immediately not like fraud goibibo.com

I've decided never in future to use ibibo.com for any reservations &/or any other services provided by them and would also appeal everyone not to use the fraudulent travel agent.

Thank You

 Regards

Rajiv Manocha

Rajiv Manocha

Hopeless cheating services, non transparent...
Forget about the gimmicks & so called "discounts" advertised at the site. Two days back I booked one round trip ticket from Bhubaneswar to Mumbai from goibibo.com, in good faith/trust. I have booked this ticket by using one Standard Charted Bank debit card by entering promo code "FLYSTANC", for which the pop-up message has appeared "Discount Rs. 1000, please use your standard charted debit / credit card to avail discount". After successful details at the payment gateway I was asked to provide the Standard Charted debit card details to avail discount and before proceeding to bank website the massage has shown "Original Amount Rs. 8940.00, Discount Awarded Rs. 1000.00, Final Amount Rs. 7940.00".
After completion of successful transaction the ticket has been booked as per my requirements, but I have charged Rs. 8940.00 instead of Rs. 7940.00. Fail to understand the system difficulties for which I have charged more than the actual.
But while I checked back with the customer care immediately afterwards, they are presenting thousand number of episodes which is really a breach of trust. The call centre showed its inability to help/refund excess charged! Now they are saying that I have not used the promo code.

SAY NO TO GOIBIBO.COM, SIMPLY CHEATERS...

Anirudh Nayak
[protected]

hello i won a t shirt at ibibo
i n the cinema contest at parking wars ibibo on 22nd june

today is 10 august i cannot received anything yet like any congrats message or anything other

other winners s prize is also pending

please take a action at this site immediately

my ibibo id:rajkum438

i want my t shirt

I booked a room through the website IBIBO.com at Agra in the Hotel Amar yatri Niwas for 3 days and plan to check in on 27th May’12, but due to certain reason I cancelled my booking on 20th May’12. I was promised by IBIBO staff on phone that I will get full amount back, only the cancellation charges of 300 Rs. Will be deducted from my amount.

As per IBIBO cancellation policy we have to cancel our booking 24 hrs prior to actual chek-in, I cancelled my hotel booking well in advance, i.e. 7 days prior to actual check-in date, but 51 days passed and my money not yet refunded back to my account despite several reminders by email and by phone to IBIBO.

Whenever I am calling to the phone number of IBIBO mentioned on website and on voucher, It will take around 1-2 hrs continuous try to get connected, and when connected, then also IBIBO representative will not give any solution and simply lethargically say “ok sir we will investigate and inform you by phone” or “we will look into this matter and come back to you soon).

This harassment is going on since 51 days and now I am considering the legal options to demand a hefty compensation on ground of cheating to customer and making false promise during booking.

Does anybody have solution to my problem and help me to get back my money.

The contact detail of IBIBO are:- [protected]@goibibo.com, [protected]@goibibo.com [protected]

Best Regards

Husain Akbar
[protected]

Dear Sir / Mam,

I booked a United Air Ticket via goibibo. I had booked one way ticket New Delhi-Newark-Calgary the departure date was 30th May, 2012 the cost of the ticket was Rs. 58500 and the same was cancelled on 26 may 2012. Your customer care told me on phone that my ticket is cancelled and I will get refund in 15-20 days. I also got a mail for the same confiming me about the cancellation of the ticket and for which I...

Dear Sir,

I had booked 2 return tickets Mumbai - Mangalore using the portal Goibibo.com on the 29th of June 2012. The PNRs are as given below.
GOFLD4B6BB[protected]
GOFLD74F[protected]
Subsequently the amount was debited from my HDFC credit card. I also recieved a promotional offer from the website immediatey saying free vouchers which can be spent on purchases made.
But the e ticket didnot show up on screen. On enquiry I was told there was a server problem and the price had now increased from Rs. 10355 to 14900 for each ticket and I would have to pay the difference approx. Rs. 9090.
On arguing I was offered a discount of Rs. 1,000 per ticket.
I was forced to pay as more than half the ticket was paid for. Why should i be paying for the server fault.
I would like to be refunded this amount. On insisting for a mail on this issue the phone was hanged up by the supervisor. This is really disgusting as we were going for a funeral.
I need a complete refund.

Dr. Aldon
[protected]