ICICI Bank Complaints & Reviews

My name g satish chander / g s chander / satish chander gudipati
Mail id [protected]@yahoo.com
Mobile no [protected]
Place of residence - hyderabad

I had cards earlier which was not used for long time n on your marketing persistence took a card n paid fee n card not delivered n dejected closed the card...

I have also complained on mail n phone that i am getting unwaranted mails/ messages that of transaction n dues for cards not held by me.i waa promised i will not get mails n messages n now calls for overdue started...
Card no 4***5008
Card no 3***008
Card no xx3002
Plz see that this nonsense is stopped, else will be forced to complain to rbi n put a nusiance case n damages of rs. 1 crore only on the bank

Regards n with integrity
G satish chander
Hyderabad

3 fraudulent transactions total 1364 Euro approx Rs 1.15 Lakh happened to my credit card on 12th May over 10 hours. ICICI did not tri to contact or block the card as security measure which they normally do. After I raised dispute resolution and asked for a explanation to ICICI initially they started the process but could not explain to my satisfaction. I tried to contact their higher management for better explanation. Higher management simply blamed me and card issuing authority without tried to understand my situation. As I argued against them, Now after 7 days they are asking for proof of my communication to merchant whom I do not even know otherwise they will not raise dispute and resolve. They are simply troubling me rather than helping though I have no control over the incident and am only suffering here. They are simply denying their role by putting everything on me. I can send all the mail communication between me and ICICI team.

Dear Sir,
Greetings!!

This is reference to fraud transaction with my wife's account No.[protected].

The detail of transaction she did is as below:

Transaction No. 1
Date: 4th May 2017
Time: 7:29 PM
Transaction amount: Rs 1000

Transaction No. 2
Date: 4th May 2017
Time: 7:31Pm
Transaction amount: Rs 9000

Transaction No. 3
Date: 4th May 2017
Time: 7:33Pm
Transaction amount: Rs 30000 ( Fraud Transaction)

The location of ATM of ICICI bank from where she withdrawn the money is Ashiyana Arcade, Near Ashiyana Green, Ahinsha Khand 2, Indirapuram, Ghaziabad (UP).

She has done the transaction No. 1 and 2 and 3rd was not done by her as after 2 transaction she checked the balance on screen and then clear and canceled.

Sir this is 5th time such kind of fraud happened on this ATM.I don't know whether other people has taken any action on the same or not..

I am running behind the nearby ICICI bank.First time i raised the complaint on 4th My sr. no. SR[protected] and on 5th May i got the confirmation that ICICI bank can not reverse the money as they have successfully paid the whole amount.

Again i raised the concern to check and verify the footage with Sr. no . SR[protected] on 6th May and again on same day i got confirmation message that as transaction was successful so we can not reverse the money.

Again on 7th May i raised the complaint that please share the footage and prove that we have withdrawn this money. But till now there is no action.

We are unable to understand that how someone can withdraw the money from others account if they don't have bank card and Pin.

Definitely there is something fishy with this ATM machine which is looting the end consumer. In fact i also told to ICICI bank employee that i will write a mail to MD of ICICI bank which i have written also, but that employee replied that Miss Chanda Kochar don't look after such cases, so there is no benefit to write .

I request you to take immediate action against ICICI bank as Rs 30000 is not small amount and stops such action in future with genuine customers. am expecting positive reply from your side and immediate action.

Regards
Sachin Gupta

Could you please provide the e-mail statement till date, interest certificate and necessary documents concerned with my personal loan taken.

Personal Loan Account Number:- UN[protected]

Please let me know if you need any more details with regards to my loan account.

Kindly do the needful at earliest convenience and notify in case of any concern.

Thank You!
Best Regards.

I have purchased tax saving bond

Certificate no. 133409 (1 bond) name of nakul datt sharma,
Certificate no. 5406 (4 bond) name of shakti shobhana sharma,
Certificate no. 26127 (2 bond) name nakul datt sharma,
Certificate no. 26336 (2 bond) name of nakul datt sharma,

We have not received any redemption amount against above icici tax saving bond. We request to you please help for resolving it.

Respected sir/ madam

I had used phone pe app to my reliance electricity bill using icici bank account and debit card. Money got deducted rs 1265/- on 17/05/17. I got message from phone pe that transaction is failed and money will be refunded within 24 hrs. But still money is yet to get refunded in account.

Name : b simon kennedy
A/c no:[protected]

Thanking you

Simon kennedy
Mob: [protected]

Hi Team,

I have placed an order of KILLER WATCH on 5th May 2017 as there was an offer from ICICI Bank and is not yet been delivered though it has been more than 13 days. I haven't received any update on the product delivery status and even now when I tracked the product it's still not yet been placed/shipped. PFB the order details.

Order ID: #128939
CCAvenue Ref: #[protected]
Order date: 03/05/2017

Thanks & Regards,
Bhargav P.

I work for an mnc and i have my salary account with icici for 8 years now. I had an emergency i thought i will apply for an personal loan for 1 lakh. I have called up the call centre and they sent an agent for document collection. I have handed over my documents and signed the application form on 8th may. They said that my loan will be approved in 2 to 3 days.

It is been 10 days now and i haven't got any acknowledgement on my application or the money credited. I tried calling up the phone banking and they gave me an number in which no-one is answering. I called up the folks who collected my details on the phone and the guy (Girish) who called himself as the manager of dsa was very rude. He asked me to wait till icici calls me back. He was talking like as if he was doing me an favour.

I am frustrated with the level of courtesy these people show towards their customers. I wanted to cancel the loan application now and i am stuck as no one knows loan application number. I am planning to move my salary account to axis bank now.

This is my contact number : [protected]

I received a defective expression debit card 3 days back. I complained on email, had chat but no positive result. The numerical in squares on reverse of debit card are not readable and i can't use such a defective card. I am asking for a free replacement and icici bank just does not ack the complaint
Is icici bank services so poor or someone is deliberately trying to harras a lady. My icici s/ ac no.[protected].
Mrs gita kapur

My A/c has been debited Rs.11.50 on 18.05.2017 on account of Surcharge MCC 5541 dated 12.04.2017. for fuel at petrol pump.
How can ICICI bank debited surcharge on fuel to my account without my knowledge and that too after one month.

ICICI bank is discouraging customers to use Debit card and going cashless at POC. Please resolve this issue, this is not the first complaint in this issue, I have seen number of complaints by people on the same.

Thanks,
Manmeet Singh

My name is baban kumar singh from noida. On 18 may i rcvd. Credit card bill with an amount of rs. 6608.59. Transaction held on 24.04 is fake as per my understanding. I didn't do any transaction on that day. I phoned twice at customer care but not get any positive reply. Can u help me u to find out this transaction is ok or fake. I don't know but any one has stolen money from my credit card and paid to mops-sbc-cr-card-e mumba. Will you please help me to get hold of this person and try to get this money back. Please help me i am desperate! Thank you.

Hi,
This is Ram Mohan, i recently applied for loan with ICICI the process is too slow its been 5 days i have submitted all the documents.
they approved very less amount with 15.6% interest
i rquested for 6lkhs with 14.58 interest in online through ICICI site and they approved 3.72 and all verifications are done.
After approval the concerned manager and executives are not even answering my call, this how you treat a customer that to i have my salary account with ICICI and the verification is 4days and trust you have on customer is minimal
They mention 72hrs for processing now its been 5days and it is becoming hectic, i am taking tensions for your irresponsibe behaviour.
i requested them for minimum approve 5lkhs and still no response from bank
loan account:67999767

Thanks,
Ram Mohan

Dear Sir/Mam,
The situation of your Alpha Commercial Branch, Greater Noida is very pathetic and nobody is ready to work and not ready to listen, even other government banks are not so poor in their services as you are. I am visiting continuously in this branch to reduce the rate of interest from the date of my first visit i.e. in the month of January 2017 but nobody is ready to handle my case. Always they are saying that we are not getting approval from our heads. Kindly see in the matter otherwise I will be bound to transfer my both loans in any other government bank.
I, Dr. Manoj Kumar Agarwal, took a home loan in two accounts- LBDEL[protected] & LBDEL[protected], from your ICICI Bank. In the month of January 2017, I went to ICICI (Alpha Commercial Branch, Greater Noida) to reduce the rate of interest from 9.5 to 8.5 because you have reduced rate of interest on home loan to 8.5 in the month of January 2017 but they always said to me to come in the next month and we will do it. After so many visits and requests now I got two letters of reduction of rate of interest from April and May 2017 while I am requesting from the month of January 2017. Kindly reduce my rate of interest in both the account numbers from the month of January 2017.

Regards
Dr. Manoj Kumar Agarwal
Mob. No. :- +91-[protected]

I am holding ICICI saving account[protected] using as my salary account from past 6 Years.
Recently I realized my Sur Name spelled incorrectly because I submitted voter Id and Pan card as proofs at the time of opening the account. Voter Id itself contains incorrect Spell, So I updated Voter Id Name with Correct Spell and visited my Home branch Begumpet Hyderabad with Voter ID, Pan card, Adhar contains correct Name but ICICI bank not accepted my request and they are suggesting me to close the account and open a new account.

All the my legal Proofs Pan card, Voter ID, Adhar, My education Documents and Passport are having Right Name but ICICI is not accepting any one of this documents as proof to make it correctly. Simply they are saying at the time of account opening You submitted the proof have incorrect name we considered it.

Please consider it as High Proiority I am seeing so many people are facing the same issue with ICICI bank. Other Banks are accepting same requests I don't know why it is not happing with ICICI.

On 17May, 2017 when I made attempt for payment to flipkart using Phonepe UPI linked to my ICICI account. The transaction failed / cancelled for two times. But my ICICI savings account is debited with amount of ₹ 1438/- debited for the failed ransaction. So I kindly request you to refund the amount deducted for failed transaction.

The two cancelled / failed Phonepe UPI transaction ID are as follows

1. P1705171011385388062434.. another cancelled transaction ID is
2. C1705171010550028062178.

the Icici transaction Id for the deducted amount of 1438/-... The No. is UPI/[protected]/[protected]@ybl. Please kindly do the needful at the earliest.

My name is vishal narkhede. I hold a saving bank account in icici bank with account no as[protected]. Today there was 2 fraud transactions from my account in favour of ips db _04/15/2017_dfs india with 2 different amounts (2594.94/- and 2658.23/-) rupees. Please help me revert this transaction as i have not made any such transaction.
In the statement only below details are present,

In my statement it is mentioned as

17/05/2017 17/05/2017 ips db _04/15/2017_dfs india 2594.94
17/05/2017 17/05/2017 ips db _04/15/2017_dfs india 2658.23

Desirable resolution : request refund amount

I made a wire transfer in the following date,

Transaction initiation date and time : 14-may-2017 | 07:45 ist
Transfer/debited inr amount : inr 481897.00 @ 48.0599
Account debit date and time : 14-may-2017 | 07:45 ist

Requested cad : $10, 000 (Exclusive of all the applicable charges)
Received in cad : $9, 967.50

Debited inr : 481897.00
Equivalent cad @ 48.0599...

We were hgolding two certificates of mmb99 in the name of Ms Shubhi. The certificates no.14592 and 14593 which were redeemable on 28.04.2017 and the payment for which was received after deducting income tax and on the different bank. The said cheque was sent back to you, on 2.5.2017 The copies of Pan Card and Form 15G were sent alongwith the redumption form giving details required for payment which was received in your office on 15.04.2017. You are requested to send the cheque or credit the amount in the payee"s account at the earliest possible. Please acknowledge receipt at e-mail address i.e.[protected]@gmail.com. THANKS AND AWAITING AN EARLY ACTION.

Hi Team,

Hi Team,

I am totally disappointed with the procedure followed by your side. Without intimation, you pupil applied/deducted the CPP amount in my credit card.

This is unprofessional behavior. Continuous writing the email, no one is ready to communicate with me.

same problem i faced in the previous year. ICICI pupil told me that if i have to continue CPP program, ICICI bank will ask firstly to me before deducting but no procedure followed and amount deducted/applied in my credit card which is fraudulent behavior.

Please cleanup my credit card otherwise i will never use any ICICI bank facilities in future.

Regards

Santosh
[protected]

Dear Sir/Madam

This is to bring your kind attention that I requested for my ICICI account closure about 2.5 months back and i got a message for DD issuance on 20th March but until now I've not received the closure proceeds

Some History

Since I work in gurgaon, I made the closure request in DLF cyber city banch, Gurgaon though the account is in the base branch Rohtak - Ashoka Rd. I made several followups with ICICI customer care but didn't receive the DD. On 15th Apr, I got a mail that Duplicate DD was issued.

Note: They lied about it and below are the details

I randomly checked with DLF cyber city branch on 26th Apr and they confirmed that they have received one DD. I wasn’t sure if this was original DD or the Duplicate DD
And, Ideally this DD should have been dispatched to my Home as requested with the branch
Anyway, it got rejected when it went through clearing since it was original DD

Now, when I called up Rohtak branch, they informed me that duplicate DD was issued and dispatched on 25th Apr and not 15th Apr as originally communicated

I’ve been regularly following up with cyber greens office but they have not yet received the DD

I am very much disappointed by ICICI executives' unprofessional behavior. It seems that ICICI rohtak branch is purposely withholding my closure proceeds
Not only I am loosing daily savings interest on this amount but these guys are giving wrong information and displaying a very callous attitude in this regard

I request you to please look into this and do the needful