ICICI Bank Complaints & Reviews

Hello,

I have received a wrong credit card. I received a call from person called rachana ph. [protected], [protected], [protected] saying she is from icici and we have a offer for you on icici platinum chip credit card, with no annual fee from 2nd year onwards, no processing fee, to activate need to spend 5000/- in 3 months from issue date. I agreed for the credit card. She took all my details (Payslips, pan card, adhaar card, photo id). Somebody called from icici for verification. After some 15 days i received icici coral credit card with 500/- annual fee. 125000/- min spending. This not the card i opted for. I want to cancel the card. And please stop people like rachana giving false benefits.
This will give a bad image to icici. And also waste bank and our time also.

Please take action on the person and cancel my card.

Thanks,

Regards,
Purushottam
Ph [protected]

It is a complaint against the staff of green park main branch of New Delhi. The staff is not working for retail customers and just obliges the regular customers. I had to visit three times just for updating my mobile no in my savings account and each time after waiting for more than 30 minutes even after taking the token and that too after intervention of the Dy branch manager. The staff just diverts from one counter to the other. I have witnessed other customers also struggling with the same problem.
It really needs attention of the bank management, otherwise bank is difinitely going to lose out.

I am trying from very long time to cancel my credit card.
If i call to the customer care number it does not connect to any agent
Or most of the time it says invalid or busy

I wrote an email
No response received
One day some one contacted me to provide another credit card and i informed that i need to cancel the one that i have
They told they will check with their higher officials and call back
Also i submitted the cancellation request yesterday and the following is the service request number sr[protected].

And today i receive a message saying the request cannot be processed
I need to know the reason or need some assistance to cancel my credit card.

Hope at least this complaint will help in resolving my issue.
Kindly help asap

Regards
Ishwarya

Service request no. SR[protected] Dr 09 may 2017. I want to know the status of my request. Whether my card cancelled or not. I have not received any information so far. My contact no. [protected]

Again I requested once again vide service request SR[protected] on 21 may 2017 for cancellation of my icici credit card no. [protected]. But no response till now. Kindly settle my grievance.

Hi,

Within a period of 2 months, ICICI has deducted more than Rs 500 without prior notification. These are the transaction description:

CoralDcrdJFee+ST(14+0.5+0 - Amount deducted (268.24)
.5)% + S Tax34.99

CoralDcrdJFee+ST(14+0.5+0 - Amount deducted(305.61)
.5)%+ST

What the hell is this!!!

I want my money back. This is totally absurd.

Please revert.

From,

Joe i mangaly, icic smart shopper debit card no [protected].

This is to inform you that i had tried for debit card purchase of inr 228/- on 15/05/2017 from kamila super market. Upon trying the payment slip could not be generated and the pos machine was showing “try again”. Again i had tried and the same message was coming and the purchase was abandoned and i had purchased with my axis bank card. But on that day i had received a sms at 1.56 pm on 09/05/2017 informing me that my account is debited with inr 228/-.

On verification with the kamila super market they confirmed and shown me the details that they have received only one payment from axis bank and from icici they have not received any credit of rs.228/-. You are requested to verify the same and reverse the entry and give credit of rs.228/- to my account.

Hi money was debit from my bank account without my knowledge, when i called up tbe customs care they told that i hv swipe my debit card last year for which the amount was not debited that time so now after almost one year that money has been debited without my kknowldrge,. I hadn't nt made any such transaction neither i have any details for that. I want my money back

For my ICICI credit cardan auto debit return fee of INR 450 + service tax was levied on 18 may 2017. There were sufficient funds on the due date (11 may) but still the bank levied the fees.

I have been pressurized to pay these charges without any fault of mine.
Please assist me out. I am not going to pay these charges at any cost.

Will switch to other bank as soon as possible.

My name g satish chander / g s chander / satish chander gudipati
Mail id [protected]@yahoo.com
Mobile no [protected]
Place of residence - hyderabad

I had cards earlier which was not used for long time n on your marketing persistence took a card n paid fee n card not delivered n dejected closed the card...

I have also complained on mail n phone that i am getting unwaranted mails/ messages that of transaction n dues for cards not held by me.i waa promised i will not get mails n messages n now calls for overdue started...
Card no 4***5008
Card no 3***008
Card no xx3002
Plz see that this nonsense is stopped, else will be forced to complain to rbi n put a nusiance case n damages of rs. 1 crore only on the bank

Regards n with integrity
G satish chander
Hyderabad

3 fraudulent transactions total 1364 Euro approx Rs 1.15 Lakh happened to my credit card on 12th May over 10 hours. ICICI did not tri to contact or block the card as security measure which they normally do. After I raised dispute resolution and asked for a explanation to ICICI initially they started the process but could not explain to my satisfaction. I tried to contact their higher management for better explanation. Higher management simply blamed me and card issuing authority without tried to understand my situation. As I argued against them, Now after 7 days they are asking for proof of my communication to merchant whom I do not even know otherwise they will not raise dispute and resolve. They are simply troubling me rather than helping though I have no control over the incident and am only suffering here. They are simply denying their role by putting everything on me. I can send all the mail communication between me and ICICI team.

Dear Sir,
Greetings!!

This is reference to fraud transaction with my wife's account No.[protected].

The detail of transaction she did is as below:

Transaction No. 1
Date: 4th May 2017
Time: 7:29 PM
Transaction amount: Rs 1000

Transaction No. 2
Date: 4th May 2017
Time: 7:31Pm
Transaction amount: Rs 9000

Transaction No. 3
Date: 4th May 2017
Time: 7:33Pm
Transaction amount: Rs 30000 ( Fraud Transaction)

The location of ATM of ICICI bank from where she withdrawn the money is Ashiyana Arcade, Near Ashiyana Green, Ahinsha Khand 2, Indirapuram, Ghaziabad (UP).

She has done the transaction No. 1 and 2 and 3rd was not done by her as after 2 transaction she checked the balance on screen and then clear and canceled.

Sir this is 5th time such kind of fraud happened on this ATM.I don't know whether other people has taken any action on the same or not..

I am running behind the nearby ICICI bank.First time i raised the complaint on 4th My sr. no. SR[protected] and on 5th May i got the confirmation that ICICI bank can not reverse the money as they have successfully paid the whole amount.

Again i raised the concern to check and verify the footage with Sr. no . SR[protected] on 6th May and again on same day i got confirmation message that as transaction was successful so we can not reverse the money.

Again on 7th May i raised the complaint that please share the footage and prove that we have withdrawn this money. But till now there is no action.

We are unable to understand that how someone can withdraw the money from others account if they don't have bank card and Pin.

Definitely there is something fishy with this ATM machine which is looting the end consumer. In fact i also told to ICICI bank employee that i will write a mail to MD of ICICI bank which i have written also, but that employee replied that Miss Chanda Kochar don't look after such cases, so there is no benefit to write .

I request you to take immediate action against ICICI bank as Rs 30000 is not small amount and stops such action in future with genuine customers. am expecting positive reply from your side and immediate action.

Regards
Sachin Gupta

Could you please provide the e-mail statement till date, interest certificate and necessary documents concerned with my personal loan taken.

Personal Loan Account Number:- UN[protected]

Please let me know if you need any more details with regards to my loan account.

Kindly do the needful at earliest convenience and notify in case of any concern.

Thank You!
Best Regards.

I have purchased tax saving bond

Certificate no. 133409 (1 bond) name of nakul datt sharma,
Certificate no. 5406 (4 bond) name of shakti shobhana sharma,
Certificate no. 26127 (2 bond) name nakul datt sharma,
Certificate no. 26336 (2 bond) name of nakul datt sharma,

We have not received any redemption amount against above icici tax saving bond. We request to you please help for resolving it.

Respected sir/ madam

I had used phone pe app to my reliance electricity bill using icici bank account and debit card. Money got deducted rs 1265/- on 17/05/17. I got message from phone pe that transaction is failed and money will be refunded within 24 hrs. But still money is yet to get refunded in account.

Name : b simon kennedy
A/c no:[protected]

Thanking you

Simon kennedy
Mob: [protected]

Hi Team,

I have placed an order of KILLER WATCH on 5th May 2017 as there was an offer from ICICI Bank and is not yet been delivered though it has been more than 13 days. I haven't received any update on the product delivery status and even now when I tracked the product it's still not yet been placed/shipped. PFB the order details.

Order ID: #128939
CCAvenue Ref: #[protected]
Order date: 03/05/2017

Thanks & Regards,
Bhargav P.

I work for an mnc and i have my salary account with icici for 8 years now. I had an emergency i thought i will apply for an personal loan for 1 lakh. I have called up the call centre and they sent an agent for document collection. I have handed over my documents and signed the application form on 8th may. They said that my loan will be approved in 2 to 3 days.

It is been 10 days now and i haven't got any acknowledgement on my application or the money credited. I tried calling up the phone banking and they gave me an number in which no-one is answering. I called up the folks who collected my details on the phone and the guy (Girish) who called himself as the manager of dsa was very rude. He asked me to wait till icici calls me back. He was talking like as if he was doing me an favour.

I am frustrated with the level of courtesy these people show towards their customers. I wanted to cancel the loan application now and i am stuck as no one knows loan application number. I am planning to move my salary account to axis bank now.

This is my contact number : [protected]

I received a defective expression debit card 3 days back. I complained on email, had chat but no positive result. The numerical in squares on reverse of debit card are not readable and i can't use such a defective card. I am asking for a free replacement and icici bank just does not ack the complaint
Is icici bank services so poor or someone is deliberately trying to harras a lady. My icici s/ ac no.[protected].
Mrs gita kapur

My A/c has been debited Rs.11.50 on 18.05.2017 on account of Surcharge MCC 5541 dated 12.04.2017. for fuel at petrol pump.
How can ICICI bank debited surcharge on fuel to my account without my knowledge and that too after one month.

ICICI bank is discouraging customers to use Debit card and going cashless at POC. Please resolve this issue, this is not the first complaint in this issue, I have seen number of complaints by people on the same.

Thanks,
Manmeet Singh

My name is baban kumar singh from noida. On 18 may i rcvd. Credit card bill with an amount of rs. 6608.59. Transaction held on 24.04 is fake as per my understanding. I didn't do any transaction on that day. I phoned twice at customer care but not get any positive reply. Can u help me u to find out this transaction is ok or fake. I don't know but any one has stolen money from my credit card and paid to mops-sbc-cr-card-e mumba. Will you please help me to get hold of this person and try to get this money back. Please help me i am desperate! Thank you.

Hi,
This is Ram Mohan, i recently applied for loan with ICICI the process is too slow its been 5 days i have submitted all the documents.
they approved very less amount with 15.6% interest
i rquested for 6lkhs with 14.58 interest in online through ICICI site and they approved 3.72 and all verifications are done.
After approval the concerned manager and executives are not even answering my call, this how you treat a customer that to i have my salary account with ICICI and the verification is 4days and trust you have on customer is minimal
They mention 72hrs for processing now its been 5days and it is becoming hectic, i am taking tensions for your irresponsibe behaviour.
i requested them for minimum approve 5lkhs and still no response from bank
loan account:67999767

Thanks,
Ram Mohan