ICICI Bank Complaints & Reviews

ICICI direct. helpdesk is just not responsive, they just dont bother to reply to email complaints. On line chats are useless because untrained, greenhorns man the desk and they dont know a damn thing.

Calling the helpline is a nightmare, after going throough the complicated IVRS system of commands and compliances, you are kept on hold for indefinite period, and then the line is disconnected, you have to go through the process all over again ! Clearly the system is designed to dissuade the customers from lodging any complaints.

ICICI Securities must set up an escalation ladder so that we, harassed customers are able to contact the Senior levels, instead of getting stuck at the anonymous, faceless, hapless helpdesk.

To
The ICICI BANK

Sub: Threatening by one Anand Nath allegedly an employee
(Recovery Agent) of Collection Department
ICICI Bank situated 31, Chowringhee Road
Hall & Anderson Building Kolkata – 700016.

Sir,

I am Tanmoy Biswas son of Sri Tapan Kumar Biswas residing at
474, Rajdanga Main Road, Kolkata 700107.

Recently, I am receiving several threatening calls from one Anand Nath
and on my enquiry he told me that my father had taken a loan against
ICICI Bank Credit Card in the year 2006, which is still due, according
to my knowledge all the dues had been paid by my father in time to time,
and the card is also expired and lost due to shifting to our new home.

I advice him to go to the place of my father with valid documents & papers,
but the person continuously turned down my proposal and told me to come
his branch and settled the matter immediately and also abuse me
in the most slang languages.

He threatened my father by telephone & also threatened me several times over
office telephone number.

However, as you are aware, that Hon’ble Supreme Court of India, by diverse judgements
has restrained Bank Authorities from threatening, using goons and / or assault,
for recovery of dues. But in this instant matter, your acts are in complete violation
from the directives of the Apex Court .

Considering the facts and circumstances, you are hereby requesting not to
involve in such unethical and illegal acts.

Please send us valid documents & papers in legal way.

If it is happen again from your branch I will go to the Consumer Forum &
Bank Ombudsman & obviously case a file against your bank and your recovery agent.

I am detailing the Phone No. of the person for further reference.[protected].

Thanking You,
Yours faithfully.

Tanmoy Biswas

Dear sir/madam

I have been trying to close my dmat account with icici bank since last three weeks.

I have submitted every paper required by the bank to close this account.

Today i have been told that there is an outstanding charge on this account that’s why it can not be closed.

I thought normal practise should be that funds are available in my account.

Deduct your charges and close the account.

I have called from australia about 5 telephone calls of 45 minutes each with conferencing

Among bhavna from nariman point and sheetal, rupi and karan from your call centre but to no avail as yet.

Can you please close this account and relieve of the anguish and trouble caused.

Thank you
Vijay mahindra

Dear Sir,

Kindly note that I have made a transaction on 19th May 2017 for a payment of my property TAX to Kolkata Municipal Corporation. Unfortunately the said payment was not credited to the KMC KOLKATA MUNICIPAL CORPORATION but it was debited from my savings account. Kindly note the below details-

Transaction amount- Rs. 2922.22
Transaction remarks- VIN/KMC_BD/[protected]/0
Assessee No:[protected]

Looking forward to your necessary action at the earliest.
Best Regards,
[removed]
[removed]

Due to calculation mistack last month April I have not pay the total amount of creditcard bill, total bill was 80140/- and I have paid the amount 80010/-.it is 130/- rupees short.due to 130/- icici bank have charged 3700/- extra amount in current may bill.for 130/- thay cannot charged for 3700/-.

ICICI bank is telling we are following the RBI rule, but other bank like HDFC and other bank in this situtation ther are reverting the amount i[censored]ser call to the customercare.

Hi,
My name is shubham sharma. Address- U-67/6 1st floor, dlf phase 3, cyber city, gurgaon, haryana. Pin -122002. On 11th may was the due date of my Creditcard and i informed to deactivate to auto debit service. Then your executive told me that i will not be charged for auto debit service and i can deposite the amount on 12th may. Now i chacked that i already have been charged for this service. This is the third time that it happened with me. I loose my patience. Really icici bank is providing me excellent service, that's why i always get difficulties to use my Creditcard, rather i am a privilege customer of icici bank.
Thanks for your efforts.
Shubham Sharma
Mob- [protected]

I have approached the manager of your sainikpuri br to open a savings account with cheque book facility. I am told that i need to initially start my savings account with 10, 000/- (Ten thousand s only). Can u please enlighten me on the guidelines of rbi and oblige. Even to provide a safe deposit locker he is demanding a deposit of 1 lakh and not compromising for a lesser amount. Is it fair to fix a huge amount for locker. Is it mandatory. Pl send me details..
Regards.. Dr tejaswini maheswaram

Sir,
I am holding a Icici safety bonds-money multiplier bond-0399-MMB-TWO
(Bond holder no.5419-781, certificate no. 10069 and distinctive nos.[protected], issued on 28.4.1999, in the names of D.GIRIJABAI and S. DEVANAND.
Kindly, intimate me the redemption procedure of the above bond and also the details required for payment on redemption. My email I'd is [protected]@gmail.com

Regards,

(S. DEVANAND)

As-Salaam Alaikum Wa-Rahmatullahi Wa-Barakatuhu. Bismillah Irrahman Nirrahim.

Dear sir

You mean My total amount 4014.43 due

Since I did not get statement from 2 year why should I pay the amount and as per last statement I have negative balance more then 1000 rs

since February 2015 I did not received any statement from icici bank do you think its my fault that I did not received any statement now also I send email to now what happen to my card you send me the email that this card does not have any record after sending you the details you are saying that I have due.

kindly provide me where I did the transaction after February 2015 I have not made a single transaction,

Where is excess amount which I paid

As per my statement you have to return me 1000 Rs

Please return my money

If not send me complete statement according to that I will file a case in consumer court

Hope you understand my problem

Kindly return money

Mohd javeed

I had purchased a product on amazon for rs.548 and the transaction was completed with the help of the aatm card. However, my account was debited twice the amount of the actual price. Instead of 548, the amount that was deducted was rs.1088 it has not reached amazon and it is stuck with the bank.
Please credit my account with rs. 548 at the earliest. My cash was deducted on the 14th of may.

Account number :[protected]

There is no proper management or customer service inkalyan branch if anyone has sum important wrk in bank
Than he or she has to take a leave from home or office than only thr wrk has to be done bcz everyone has to wait for minimum 3 hrs for thr turn to solve thr queiryn after that also no proper answer we rcvd n the staff thr is mannerless to answer they assume that they r the boss n we the customers r thr maids

Dear sir/ma'am,

My name is kanika sharma. I want to discuss about my salary account no :[protected] with icici bank.

On the date of 27mar'17, i have recieved a wrong transaction amount of 25000 in my account as i was not aware about the transaction i have forwarded that money in another account.

After few days on the date of 29mar'17, i got a call from that person reporting that he has done a wrong transaction and as he requested to me i returned him 10, 000 back on same date. (Transcation no mmt/ref[protected]/[protected] return money on same bank account from where i had recieved those money.

And now my account is block/lein, why??? I want my account clear or unblocked, i request you to kindly look into this matter and help me asap.

Do the needful.

Hello,

I have received a wrong credit card. I received a call from person called rachana ph. [protected], [protected], [protected] saying she is from icici and we have a offer for you on icici platinum chip credit card, with no annual fee from 2nd year onwards, no processing fee, to activate need to spend 5000/- in 3 months from issue date. I agreed for the credit card. She took all my details (Payslips, pan card, adhaar card, photo id). Somebody called from icici for verification. After some 15 days i received icici coral credit card with 500/- annual fee. 125000/- min spending. This not the card i opted for. I want to cancel the card. And please stop people like rachana giving false benefits.
This will give a bad image to icici. And also waste bank and our time also.

Please take action on the person and cancel my card.

Thanks,

Regards,
Purushottam
Ph [protected]

It is a complaint against the staff of green park main branch of New Delhi. The staff is not working for retail customers and just obliges the regular customers. I had to visit three times just for updating my mobile no in my savings account and each time after waiting for more than 30 minutes even after taking the token and that too after intervention of the Dy branch manager. The staff just diverts from one counter to the other. I have witnessed other customers also struggling with the same problem.
It really needs attention of the bank management, otherwise bank is difinitely going to lose out.

I am trying from very long time to cancel my credit card.
If i call to the customer care number it does not connect to any agent
Or most of the time it says invalid or busy

I wrote an email
No response received
One day some one contacted me to provide another credit card and i informed that i need to cancel the one that i have
They told they will check with their higher officials and call back
Also i submitted the cancellation request yesterday and the following is the service request number sr[protected].

And today i receive a message saying the request cannot be processed
I need to know the reason or need some assistance to cancel my credit card.

Hope at least this complaint will help in resolving my issue.
Kindly help asap

Regards
Ishwarya

Service request no. SR[protected] Dr 09 may 2017. I want to know the status of my request. Whether my card cancelled or not. I have not received any information so far. My contact no. [protected]

Again I requested once again vide service request SR[protected] on 21 may 2017 for cancellation of my icici credit card no. [protected]. But no response till now. Kindly settle my grievance.

Hi,

Within a period of 2 months, ICICI has deducted more than Rs 500 without prior notification. These are the transaction description:

CoralDcrdJFee+ST(14+0.5+0 - Amount deducted (268.24)
.5)% + S Tax34.99

CoralDcrdJFee+ST(14+0.5+0 - Amount deducted(305.61)
.5)%+ST

What the hell is this!!!

I want my money back. This is totally absurd.

Please revert.

From,

Joe i mangaly, icic smart shopper debit card no [protected].

This is to inform you that i had tried for debit card purchase of inr 228/- on 15/05/2017 from kamila super market. Upon trying the payment slip could not be generated and the pos machine was showing “try again”. Again i had tried and the same message was coming and the purchase was abandoned and i had purchased with my axis bank card. But on that day i had received a sms at 1.56 pm on 09/05/2017 informing me that my account is debited with inr 228/-.

On verification with the kamila super market they confirmed and shown me the details that they have received only one payment from axis bank and from icici they have not received any credit of rs.228/-. You are requested to verify the same and reverse the entry and give credit of rs.228/- to my account.

Hi money was debit from my bank account without my knowledge, when i called up tbe customs care they told that i hv swipe my debit card last year for which the amount was not debited that time so now after almost one year that money has been debited without my kknowldrge,. I hadn't nt made any such transaction neither i have any details for that. I want my money back

For my ICICI credit cardan auto debit return fee of INR 450 + service tax was levied on 18 may 2017. There were sufficient funds on the due date (11 may) but still the bank levied the fees.

I have been pressurized to pay these charges without any fault of mine.
Please assist me out. I am not going to pay these charges at any cost.

Will switch to other bank as soon as possible.