ADVERTISEMENT

[Resolved]  ICICI Bank — eazypay - transaction failed and balance deducted.

Details of Payment :
Payment to ICICI - eazypay
Pay for D.EL.Ed 2nd Year Exam Fee (NIOS).
Fees payment done by SBI Debit Card. (1000/- rs.)
Transaction id : [protected]
Reference Number - [protected]_[protected]
Date : 12/10/2018

Sir, my issue is regarding to failure of payment. This Friday (Date - 12 October 2018 ; Time - 06:35 pm) my account balance is deducted twice while making a payment for 2nd Year D.EL.Ed Examination fees of Rs 1000 to dled.nios.ac.in through eazypay - ICICI gateway.

In Brief :-

Actually, the matter is when I proceed to payment page after entering all the credentials of my debit card then their server would be taking more time in redirecting . At last, after a duration 5 minutes, the website shows me an error message in which it is written that" We regret the inconvenience, payment declined and it may be taking longer time to respond.Please close the browser and revise your payment" . And after a while this page automatically took me back to the NIOS D.EL.Ed page (But fees not updated on NIOS website) and asking me to do your transaction again because the last transaction was failed. Then, as per this website request, I went for payment again with the same credentials of my debit card and surprisingly, this time my payment was successful. After all that, I got a transaction alert from State Bank of India that "your balanced has debited for 2nd time payment but for the 1st time too". Now, my Question is that Why did my balance deduct for 1st time despite the fact that the payment done by me at that time was failed ??This means payment is done two times. I want you to please make a refund to me for the balance that is incorrectly deducted from my account. I would be grateful if this issue could be resolved without further delay. I am posting few Snapshots of this incident that may be helpful to you in sorting out this problem.

D.EL.Ed Candidate Name - Pradeep Kumar
Deducted from the account of Ankit Kumar
Account type - Savings Account
Email - [protected]@gmail.com

[Protected] I will send you my contact no. through email after getting any response from ICICI - eazypay Customer support.
+4 photos
Was this information helpful?
No (0)
Yes (0)
Nov 19, 2018
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Oct 17, 2018
ICICI Bank Customer Care's response
Dear Customer,

We will have our official get in touch with you.

Regards,
ICICI Bank Customer Service Team
Complaint comments 
Share
Tweet

Comments

Transaction for an amount Rs 64800/- towards deposition of fees through ICICI debit card for 5th semester of Institute of Hotel Management & catering Technology, Kolkata has failed due to gateway issue . The said amount has been debited from my ICICI savings bank account. No payment receipt could be obtained.
1) Student's name - Shreenonda Neogy
2) Semester- 5 th.
3)NC Roll no.[protected]
4) Transaction ID- [protected]
5) Date of Transaction- 10.8.2020.
6) Merchant Bank- ICICI
7) Amount Debited- Rs 64800/-
I have paid my second year tution fee through eazypay gateway and my amount is deducted and transaction is successful but my fee is not paid showing, i want my money refund or my tution fee paid and success the payment and same tution fee i have paid for another's person with that also same problem i faced, please resolve the two issues

I have paid my ptet 2020 2yr bed fee through eazypay gateway and my amount is deducted and transaction is failed but my fee is not paid showing, i want my money refund or my ptet 2020 fee paid and fail the payment. Ptet 2020 2 year bed government dunger college bikaner, Please resolve my problem and refund my payment.

ADVERTISEMENT
Today my PTET 2021 B.SC B.ED form fees deducted from my debit card of airtel payment bank . But payment is not successful.and form is not submit. Sir plz help me
Mo.[protected]
[protected]@gmail.com

I have made a payment of rs 1500 to ICICeazypay to pay my exam fee in KL University on 19/11/2022 and my payment got failed but the money debited from my bank account and I didn"t get the refund. All the transaction details are in the picture

I have made a payment of rs 1500 to ICICeazypay to pay my exam fee in KL University on 19/11/2022 and my payment got failed but the money debited from my bank account and I didn"t get the refund. All the transaction details here
B A 1500
P F 0.00
Payment Mode UPI_ICICI
T A X 0.0
Amount 1500
Bank Id 2
Ezpaytranid [protected]
Pgreferenceno ICI:P-56457:T-[protected]
Sdt [protected]:35:16.0
Status failed
Trandate [protected]:54:48.0
Txnid ICI:P-56457:T-[protected]

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    ICICI Bank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    66%
    Complaints
    22560
    Pending
    1568
    Resolved
    14083
    ICICI Bank Phone
    +91 22 2653 1414
    ICICI Bank Address
    ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, India - 400051
    View all ICICI Bank contact information
    ADVERTISEMENT