[Resolved]  ICICI Bank — fraud activities while dealing for home loan

Address:Ghaziabad, Uttar Pradesh, 201001

Hii,

Details of loan are as follows:
Application number : [protected]
Form number : 70637026
Loan amount applied for : 15 lacs for 06 years tenure

I have applied for home loan through icici website 15 days back (Approx.) thereafter i get a revert call from icici executive & i cleared them that:
1. I have a freehold plot of size 100 sq yd.
2. The plot is not gda approved, & property is on my mother's name.
3. I dont have approved layout, nothing i had.

Executive told me, no worry we are providing loan for free hold property as well & she forwarded my case to a person.

I provided them all the relevant documents along with a cheque of amount rs3186 clearing each & everything :
1. Last 03 months salary slips
2. Last 02 years form-16
3. Account statement for 01 year
4. Adhaar card xerox.
5. Pan card xerox.
6. Passport size photograph.
7. A cheque of amount rs. 3186

After all the verification visiting office, home & calling friends,
Now after 06-07 days they (Icici) have issued me a sanction letter (Enclosed) after deducted of rs 3186 from my account & now demanding me to provide the approved layout of ghaziabad development authority.

Now they are saying that we cant fund that loan without authority approved layout which i cant provide as i cleared in day 01.

That way they have wasted my time giving false hopes & they are refusing & saying processing amount will not be refunded.

I cant get the layout approved from gda unless the property is not listed by builder into the authority.

So, i request that icici now sanction me that amount as they have provided me sanction letter for the same & credit same into my account otherwise refund the amount is the last call but that too cant return the number of days i wasted in followup with them..

They must have clear transparency so that a person dont look for waste his time & false hopes.

Please advice.
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Jun 29, 2018
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
May 29, 2018
ICICI Bank Customer Care's response
Dear Arun Sharma,

We regret the inconvenience caused. Our official will get in touch with you.

Regards,
ICICI Bank Customer Service Team
May 31, 2018
Updated by arush1211
No update, No Call so far from ICICI.

No Complaint Resolved
Jun 01, 2018
Updated by arush1211
With respect to the above complaint, the observations are as follows:

No Complaint Resolved from Last 03 Days.
No Call received from last 03 Days from any executive of ICICI.
Even Loan Manager Ms. Vineeta Jangir & Mr. Saurabh (Executive) not picking up the call.

Very Very poor approach of Customer Dealing & Relationship management.

Neither the complaint been resolved nor i get my deduction back (RS 3186) which ICICI had taken.

Pls resolve the matter at the earliest.
Complaint comments 

Comments

I have the above mentioned bond. Date of issue 26.4. 2000and date of redemption 26.9.2026
. What is the position of the bond. Is it still valid. Can the get the sum before hand.please advice.
ICICI Bank Customer Care's response, May 29, 2018
Verified Support
Dear Zahid Hossain,

We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a53qmx_aaaa) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
My debit card block due to wrong o t p used and also my net banking block for wrong transaction password use I think you will be nessesary step such that I transaction money regularly in UCO bank
Dipak Kumar Nath's reply, May 24, 2018
My debit card block and net banking disable for transaction
Dipak Kumar Nath's reply, May 24, 2018
My debit card block due to I wrongly o t p used and disable for transaction in net banking for wrongly transaction password used

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