ICICI Bank — no cooperation

Address:

Hooghly, West Bengal, 712223

I, piyanka koley, w/o tapas koley, residing at vill-durgarampur, p. O-mollasimla, p. S-singur, dist-hooghly-712223. I have a bank a/c with icici bank, g. C. Avenue branch, kolkata bearing a/c no.[protected], debit card no.[protected]. Tomorrow around 12.40 p. M a call come from mobile number: [protected] (Airtel number, bihar circel) introduce him he is a branch manager of icici bank to my mobile number:[protected], and asked for debit card details and otp for verification. As it is my new bank account i cannot understand it is fraudulent call. I try to track it and understand that it is used for ola company (Ani technologies pvt ltd rs. 9, 999/-) ref no: vin/ani technol/[protected]/0 and another to oxigen services india pvt ltd rs. 1, 000/-. I already communicate with ola money, they request me to do mail from bank to 1. [protected]@olacabs.com and 2. [protected]@olamoney.com

But bank discharge their duty by saying "we inform you that as per sr[protected], dispute for rs. 10, 999.00 on account xx0445 has been declined as the transaction was authenticated with a 3d secure pin"