ICICI Direct And ICICI Prulife — I am having worst experience with ICICI Direct as well as ICICI prulife

 
9 Reviews
Mumbai, Maharashtra, Maharashtra, India
 Bhoomkar
I am having worst experience with ICICI Direct as well as ICICI prulife. ICICI direct employee at level of branch manager and his boss come to our doorstep. When I have told that I do not have faith at all in ICICI with my previous interactions. They show their I cards and other documents and convinces us saying that the ICICI person who was in contact in earlier transaction was not having correct information and the earlier person has been sacked from organization and I am for 20 years in ICICI and have faith with us. Gives false commitment which are against the printed rules by ICICI and sale the ICICI Pru product which is wrong for customer and earns more revenue as different charges for ICICI. They go on giving false commitment but they are well trained by ICICI as not to put these things on paper. They have 5 levels of Grievance resolution system.
When I registered the complaint I went on escalating to higher levels, for each level I get calls and they talk to me on phone. After listening to the facts they say that this is incorrect from ICICI side and I am being fooled. Give impression that customer care officer is really got convinced and they have agreed to find solution. But when I receive a mail from them I get a copy of rules and indirectly tell me and they are successfully fooled you. Same thing has happened at all levels. As those people are clearly not put any thing in writing I can not ask for help other than their help desk. But both are working for the same goal and customer care and other departments work hand in hand and see to it how customer can be fooled and ICICI gets more and more revenue my cutting customer's pockets.
I am helpless.
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Comments

Dear Sir(Bhoomkar),

We regret the inconvenience caused. We request you to help us with your contact and policy details to assist you .

Alternatively, you may also post your concern along with your policy details on https://onlinelifeinsurance.iciciprulife.com/digital/ipru/GrievanceRedStep.htm?e...
Request you to quote the reference number 114749 whilst sharing the details. Post receipt of the requirement, our representative will get in touch with you within 48 hours.

Regards,
ICICI Prudential Life Insurance
Dear Sir,
Thanks for your reply.
When I tried to go to your link I am getting some system error. I am attaching the error file.

Bhoomkar
Dear Sir(Bhoomkar),

Could you please provide us your policy details to look into your concern?

We appreciate your patience.

Regards
ICICI Prudential Life Insurance
Dear Sir,
Thanks for reply. I am giving the policy numbers as requested by you. All these are ICICI Pru Wealth Builder policies.
17474378
17371581
17372800
17474319
17563065
17483863

Regards
Bhoomkar
Dear Sir(Bhoomkar),

Thank you for sharing your policy details. Our official will contact you shortly to assist you with your concern.

Regards,
ICICI Prudential Life Insurance
Above reply was given on 24th Feb, But till today (12th Mar) no one has bothered to contact me.

ICICI business may be only to earn revenue. As they are using customer's money, it is expected that they will earn some thing and share part of it with customer. But today they are converting customer's money to their revenue. Customer may be at loss, who bothers?.
Dear Sir(Bhoomkara),

We wish to inform you that the concern highlighted by you has been reviewed. Accordingly, a communication has been sent to your registered email address with the details of the resolution offered.

In case of any further clarification, please contact us on our Customer Care number[protected] or write to us at [protected]@iciciprulife.com.

Regards,
ICICI Prudential Life Insurance
The reply says "communication has been sent to registered email address with the details of the resolution offered."

This answer is also proving the same thing as I stated in my initial communication. "But both are working for the same goal and customer care and other departments work hand in hand and see to it how customer can be fooled and ICICI gets more and more revenue my cutting customer's pockets."

As said in reply there is no solution offered to get my money back.

I was expecting that sales part of ICICI will be fooling the customers and at least customer care dept will be there to take care of customer. But both are ICICI.

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    ICICI Direct And ICICI Prulife - I am having worst experience with ICICI Direct as well as ICICI prulife