ICICI Direct And ICICI Prulife — I am having worst experience with ICICI Direct as well as ICICI prulife
Mumbai, Maharashtra, Mumbai City District, Maharashtra, India
I am having worst experience with ICICI Direct as well as ICICI prulife. ICICI direct employee at level of branch manager and his boss come to our doorstep. When I have told that I do not have faith at all in ICICI with my previous interactions. They show their I cards and other documents and convinces us saying that the ICICI person who was in contact in earlier transaction was not having correct information and the earlier person has been sacked from organization and I am for 20 years in ICICI and have faith with us. Gives false commitment which are against the printed rules by ICICI and sale the ICICI Pru product which is wrong for customer and earns more revenue as different charges for ICICI. They go on giving false commitment but they are well trained by ICICI as not to put these things on paper. They have 5 levels of Grievance resolution system.
When I registered the complaint I went on escalating to higher levels, for each level I get calls and they talk to me on phone. After listening to the facts they say that this is incorrect from ICICI side and I am being fooled. Give impression that customer care officer is really got convinced and they have agreed to find solution. But when I receive a mail from them I get a copy of rules and indirectly tell me and they are successfully fooled you. Same thing has happened at all levels. As those people are clearly not put any thing in writing I can not ask for help other than their help desk. But both are working for the same goal and customer care and other departments work hand in hand and see to it how customer can be fooled and ICICI gets more and more revenue my cutting customer's pockets.
I am helpless.
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