ICICI Direct Complaints & Reviews

This is to bring to your notice that I was trying to do an online transaction on 21st August 2009 from my ICICIdirect account (details below) for the purchase of an online motor insurance from ICICI Lombard. However, due to some reason, the transaction failed and there was intimation from ICICI Lombard of failed transaction on my mobile in the form of SMS notification. After a week, on 28th of August, my ICICI account was debited with an amount of 8933 as per the transaction details mentioned below. For the below mentioned transaction, I have tried contacting ICICIdirect and ICICI Lomard but till now the amount is still in the suspense. Surprisingly, on contacting ICICIdirect.com, they ask me to contact ICICILomabrd as they don't have the details which is not at all possible as they are the one who have debited the amount from my account. This is the second week and still there is no trace of the money.

Details:

ICICI Bank Account:[protected]
ICICI Direct Account: [protected]
Transaction Date: 28/08/2009
Transaction Amount: 8933 INR
Transaction description: EBA/INS-IDIRECT~NET~4335/[protected] (as per bank statement, screenshot attached with the mail)

Sir/madam,

I am having a Demat Account with ICICI Direct.com.I was asked to resubmit acccount opening form which I already have resubmitted with ICICI at Dehradun branch Of Hathi par Kala.Now they are telling that my account opening form has not been recieved with Mumbai Branch.They have deactivated my demat account from 18.08.2009.Although i had requested them to unlock my account and pledged to second resubmission of documents etc by 30.09.2009.But they are not agreeing to me .I have requested several times by E-mail to [protected]@icicidirect.com but they are dillydallying the thing.

This has caused a great inconvenience and financial loss to me.
Please do the needful to re open my account.
Demat A/c no:IN[protected]
ICICI Bank Sector -18 NOIDA

Sir Goodmorning,
I, Ajay Prakash Ambashta, a junior advocate in civil court patna city.
Earlier I was involved with your company ICICIDIRECT.COM .
5 months before I have given my document to Mr. Amritanshu Kumar, ( Senior Sales Manager (Market),
Boring Road Branch, Patna, Employee ID- 703887), to generate my code as an agent . With this, I have also given him 7 account opening document for that I can get around Rs. 7000 . But, till today, he has not generated my code and my account opening business has been drawn on another code .
On 25 Aug, 2009, after a long duration when I asked him for my money he has abused and kicked me out of the office with pressure.
Sir, I am giving below my customer details, so that you can ask for the justice.
details:-
1) Prithvi Raj Chauhan- 16/03/09 - [protected]
2) Puran Prakash- 25/03/09- [protected]
3) Jyotirmaditya- 30/03/09- [protected], [protected]
4) Madan Prasad Singh- 02/04/09- [protected]
5) Nawal Kishore Prasad - 08/04/09- [protected]
6) Lalan Kumar Gupta- 15/05/09- [protected]
7) Rupesh Kumar- 16/05/09

Sir, Please I am waiting for your justice.
I will be very thankful for your convenience

I am holding the demat account with ICICI for eight years and trading in shares since then primarily in the equities. Since december 2008 when I am trading frequently in Margin Plus option provided by icicidirect.com, I noticed unusual change in the share prices.When the order is placed the share price suddenly starts falling to the stop loss triger price and the order is executed. But very next moment the stock prices immediately rises. if its happens once or twice it can be ignored, however I have consistantly seen this happening with me in hte last six months. even when the stock price is altered the price falls to the corrected price and then jumps up. I feel that this is intentially manipulated.

I received a mail from ICICIDIRECT about on line tax return preparation & submission which costs about Rs 350/- I clicked the link in the mail to know the details . I could realize that unless I pay this money I will not get the required information, hence I closed this window. I realized later that I have been charged for this services & these charges are debited from my Linked ICICI bank account. I had complained through the mail & I was assigned Complaint No.SR[protected]. After couple of days I was informed that the charges can not be reversed as I have agreed as per the the terms & conditions on the web site .
I want to bring it your kind attention the fact that I had neither subscribed to this service nor have I used any of the forms for Tax returns. Kindly arrange for this chsrge reversal.

ICICIDirect has several options while registering for their income tax filing service. I registered for the service which costed most (Rs. 1250/-) and they promise a dedicated relationship manager for this option. It is close to a month now, but they haven't appointed a relationship manager. When asked they say that I have to ask for one explicitly by mailing to [protected]@icicidirect.com. When I mailed to this id, the mails get bounced. When I complained this at ICICI helpdesk, they simply ignored it. Also, when I escalated this issue higher up as per the escalation matrix on their website, they simply do not seem to care. Forget about response, I am not even getting acknowledgment mail. I have decided to close all my accounts with this now Good-for-nothing bank which used to be a good bank at one time.

Anyone who is reading this information, please be more wise and stay away from ICICI bank and ICICIDirect service. They have been too arrogant with their success and it their time to collapse into dust.

I have opened and DEMAT account with ICICI direct in the month of Dec 2007.

ICICI provided me with saving account having the Zero balance.

Now after one year they are deducted Jan 09 Rs 843 & April 09 Rs. 827 for not maintaining the quarterly balance.

I have visited the ICICI bank for the same, but they directed me to ICICI Direct, now they are saying that you have to maintain the balance of Rs. 5000, this was not agreed at the time of opening the DEMAT Account. They provided me additional saving account with Zero balance. Same has been confirmed by ICICI Direct Nashik ( Rathchakra ) branch.

Please help me in getting this issue resolved.

my contact no :[protected]

Responding to an unsolicited call on my cell phone from ICICI Direct associate, I complied with their requirements of providing documentation towards opening the above account with ICICI Direct.

I did draw their attention to my displeasure that last year March 2008 I was disappointed with their processinf my request for a Demat Account with their Bank - as all i received from them was an email at my personal id saying that my application was rejected. No telephone call - No explanations given.

Their response now was an apology. Everyone needs a second chance and as I was also keen on trading I agreed to fill in the account opening form.

On their advice to get my original PAN CARD and PASSPORT for verification on 24th April 2009, the Verification Officer RAJU scrutinizes my PANCARD and PASSPORT alphabet to alphabet with the original placed next to the xerox copy. Great verification.

What is not great is that he infers that my passport is tampered with by saying that there is a different coloured ink used in the word 'MUMBAI' in my passport . The height of this is that this page is originally laminated by the PASSPORT OFFICE and is also ten years old.


Further he was seeking my approval to make a remark that a different coloured ink was used and he wanted me to sign in acknowledgement of his remark, thus trying to implicate me by volutarily admitting that my passport is tampered with.

I refused the account opening and will consider it illegal on the part of ICICI Direct to debit any amount from my account towards the account opening.

I am willing to take this further to any extent, just so that ICICI Bank, does not harras its customers with the likes of Verification Officers who do not know how to identify an original document and suspect that the original Government document is Fake.

Verification in its proper sense is sending the xerox to the concerned Government Department to check on its authenticity and not trust some half-baked so called 'VERIFICATION OFFICER' who tries to implicate geniune citizens with his wierd remarks

Need to know the customer care # for ICICIDIRECT and not for the ICICIBANK.

Hello Sir,

I am Ritesh Shah and having demat account with ICICIDirect.com. I used to trade and invest by their online website located at http://ICICIDirect.com

Since long time, there is a problem in their website, as soon as you login to site, it will throw you out by saying session timeout or login id incorrect etc. etc. sometime it lets you click on some link like "Buy" when I click on that and fill the details of shares I want and click on submit, it throws me out and sometime it goes through. same happened with everything with sell, portfolio etc.

I complained them but no proper solution or answer. Just because of their programming mistake I am losing my money and opportunity.

They have very standard answer "System bugs can't be controlled all time" but my simple question is, does it happens everyday and for so long time???????? if it is happening everyday for long time then it is not system outage but lake of attention.

Can I get any help from you?

Thanks in advance,

Frustrated customer of ICICI (Ritesh Shah)

I am not able to log in to ICICI direct.com Login page since two days back.

Hi,

Icici direct is very bad site. I am trying to login to the site since last 15 days and was not able to login once properly during 10:00 AM - 12:00 AM. Please help ICICI to change it to JAVA driven site as Microsoft technologies suck.

Please let me know how we can send these coments to Mr. Kamath.

Regards,
Naveen

Respective Sir,

IT HAS BEEN OBSERVED THAT THE BONUS SHARES GIVEN BY THE COMPANY “ RELIANCE POWER” IS NOT BEEN CREDITED. THE CONFIRMATION SMS IN MOBILE RECEIVED FROM NSDL, ABOUT THE 10 IN NUMBERS BONUS SHARES HAS BEEN DELIVERED ON 14 JUN 08 AT03.30PM. BUT NOT SHOWING IN MY DEMAT ACCOUNT SO FAR WHY ? IS DEMAT REQUIRED MORE TIME THAN MANUAL LEGACY PAPER TRANSACTION?
PLEASE INITIATE AND HELP TO RESOLVE THE ISSUE AT THE EARLIEST.

Demat Account at ICICIDIRECT

The above account is in the names of :
My father PABITRA ROY CHOWDHURY (Expired ) PAN proo[censored]pdated
mother IRA ROY CHOWDHURY PAN proo[censored]pdated
myself BIBEK RAY CHOWDHURY PAN not updated
The Demt is frozen as there is an error in the spelling of my name in the account, RAY instead of ROY

1) Demat account opened with Voter ID card Name is spelt as BIBEK RAY CHOWDHURY
2) PAN card, Gazetted Officers Identity Card ~ Government of West Bengal correct spelling BIBEK ROY CHOWDHURY

• This Demat account belongs to my parents.
• My father died (14.11.2007) unable to operate this account, his life’s savings.
• Now my mother a widow age 75 is in great mental in finding a solution to rescue her savings.

How can I rescue this demat account

Thanking you,
Yours truly,

Dr BIBEK ROY CHOWDHURY, FLAT 5C, ASHOKA, 111 SOUTHERN AVENUE, KOLKATA, 700 029. Mobile No [protected]

I have applied for terminal of Sub Brokership since 8 months ago at Neemran (Alwar) Rajasthan, but I have not been received the exact status of my application of sub brokership of BSE.

Now therefore, you are requested to please let me how can find the exact status of my application and also please let me the what time limit of approval of application by BSE.

Dear Sirs,
I am having a trading account No.[protected] with ICICIdirect.com.

ICICIdirect.com has fraudulently deducted Rs. 3130.16 rupees from my ICICI Bank Saving Account No.[protected] on 03 Jul 08, towards subscription for Clear Value Deal for the quarter Apr 2008 to Jun 2008, which I have never subscribed. That I have also not been trading with the ICICIdirect.com for the last four months. I have never chosen and subscribed to any clear value plan of Rs. 999/- per month. I had subscribed to the clear value plan of Rs. 299/- per month for the quarter Jan 2008 to Mar 2008 only.

Further, I have never given any instructions to ICICIdirect.com even to subscribe for the quarter from Apr 2008 to Jun 2008 for clear value plan of Rs. 299/- per month.

You are requested to kindly get my money back from ICICIdirect.com.

ICICIdirect.com is the dangerous wolf in the skin of a sheep. Society must be spread with awareness about the malpractices of ICICIdirect.com.

Paramjit Singh Kang
Chandigarh.

There has been repeated technical issues on icicidirect.com website and due to which i have suffered losses.The repeated calls have been made to their call center and all repeated mails have been sent to [protected]@icici.com.The mail with screenshots have also been sent.The complaint number issued today is 67694139.Who is going to bear these losses to technical errors?I want ICICI to pay for the losses as the torture we customers have to face is due to negligence of big corpoartes like ICICI.

I had taken certain margin positions, during the end of the trading session I wished to convert my margin positions into delivery. I tried doing so from the website margin position screen, but I was directed to an error page “Due to some technical reason, the page is not available please try after sometime.” Then I called ICICIDirect.com customer care team, the officer tried converting into delivery but they failed from their end also. They were facing the same issue from their end. The officer assured me that they have forwarded this query to their technical team & the issue will be resolved within 5 next mins. Till 03:15 p.m. the issue was not resolved & my margin position was set off automatically.

I had to face a loss of Rs. 2200.00 due to all this. The website & the customer care centre team both could not resolve my issue & I had to suffer a loss.

Hi,

I have online trading account with ICICIDirect.com and suddenly they have locked the account from doing any trading. When I spoke to the ICICI Customer service, they said the reason is the KYC document was not submitted.

I asked them when did they inform me, they claim that they are popping up some window when I login to the ICICIDirect.com. Very honestly, I never saw such a popup when ever I login to ICICIDirect.com. I tried disabling the pop-up blocker, but there was no such pop-up message. But they simply claim that I am wrong.

Now that the account is blocked, and don't know when they will enable even after receiving the documents, my money is blocked over there. I don't know where I have to complaint this issue.

There is no problem in submitting the documents, had it been properly & timely intimated. The question is how can they lock any account, without proper intimation to the customer. Not sure, if this problem was faced by any body else.

Can you please check on the same?

Thanks and Regards
Murali

I am having a d mat A/cNo.[protected] with icicidirect.com. I am not able to operate/know my balance with the orgn. and have lost numerous trading opportunitites due to inefficiency of the bank. Now I suspect that there is some fraud. Everytime i attempt opening the A/c I get a message on my screen "password invalid - apply for a new one". This happens even when I try logging in with a new password received from Bombay office. I have visited Delhi office several times, no solution, have spoken to customer careon numerous occasions, haave written e-mails - no solution comes out. In case i suffer any loss due to any fraud, bank will be solely responsible.

lajwanti gulati
F-120/AZ, Mayur Vihar, New Delh-110091