Idea Cellular Complaints & Reviews

I had sent SMS for upgrading my Idea Mobile number [protected] old SIM into 4G by sending SMS to 12345 in the format "SIM . I got a reply that my new SIM will be activated when I lose signal on my old SIM and insert the new SIM. I did accordingly but there was no signal on my new SIM. I contacted customer complaint number 198, they checked the status and replied me, the new SIM was activated, so they directed me to check the SIM with another hand set. There was nothing happened on doing this action and I again contacted 198. The official said me that I would be able to use this SIM only under a 4G tower unless I would not be able to use this SIM even for making calls and sending SMS. The SIM is not working now in my phone. My alternative number is [protected]. Kindly help me.

This has become totally intolerable now. I have been complaining about usage of internet pack on my IDEA no [protected] since long but till date it has not been resolved. Soon after I got my no portable from Vodafone to IDEA the free limit of internet pack getting finished even before its expiry has almost got doubled even keeping the usage same as was in Vodafone network. I complained, you people didn’t resolve, disconnected my services w.e.f. 7th Dec 2015. Since then I have not used IDEA internet pack. Today i.e. 4th Jan 2015, when after a month I switched the data usage in my phone to IDEA network I got a message saying almost 40MB has been used since 16th Dec 2015 (as my Bill cycle starts from 16th every month). Kindly see the attached screenshot for your reference which clearly shows deduction from your end of 40MB. Now this time I need a proper explanation for how can 40 MB of data be deducted when I have not used the IDEA internet for even 1 sec from 7th Dec 2015 till today morning when I took the above screenshots. I also work in Service industry just like you people and we resolve customer issues with proper care unlike you people. Request you to kindly resolve this matter and refund the excess amount of 563 Rs. I have paid for the last bill which you have charged for the excess usage of internet above free limit ( which is definitely a fault at your end) otherwise I am going to take this matter with your higher ups and I ensure you I will do that.

I didn't request any socialbook activation...but they deduct 45rs for socialbook activation...I don't know what is socialbook use also...waste of money...stupid network

We are living in botya thanda, thummala Penpahad village Atmakur s mandal in nalgonda district in telangana state we have very bad and jumping signal ..but you have given lot of connections in this area .please improve signal ...pavan

Dear Sir I have a problem with your refund policy i have requested in march to prepaid my number but i didn't get my security refund. I have visited many time at idea care but there is a excuse your request is under process. I am totally fadeup with your policy. Can you please check and give a answer about my num [protected]. On 8nov 2015 i have also submitted a. Canceled cheque at idea care thyey are say that your security is refund by neft but i didnt get. Your thankfully Akshay kaushik Numbers. [protected] Altr no. [protected]

Eka diwsat jr 100 Msg jatat trr connection error mule 2wela activation zal trr 200msg eka diwasasathi ka zak marayle dele Maze 4 rs trr waya gele pn he tumchi chuki aahe connection error he idea ch zal maz nawt trr maze paise ka gele ya wrr wichar kara...ase trr tumhi kiti lutal asel lokanna.

Dear Sir/Madam, See attached picture, I have 40 rupees AC balance in my mobile No.[protected]. I make call on this mobile no. [protected] on 25/12/2015 at 2.09 PM for 42 Second only. I not make any call/SMS and Not activated any VAS Service till date. Ten Rupees balance deducted from my mobile no. [protected]. Please refund 10 rupees balance and give detail where went 10 rupees...?

Dear Sir, My idea number is [protected] I need my idea call detail time from 01 December 2015 to 31 December. please send to my mail id all incoming and outgoing mobile and telephone number also need. Regards, [protected]@gmail.com

On 2/1/2016 I recieved a message from Idea stating that 45 rupees has been deducted as I am subscribed to socialbook package, which I did not subscribe, nor do I have a clue of. I'd appreciate it if I was unsubscribed and the money refunded. Thanks.

I need incoming call details for one of my Idea postpaid numbers to b sent to me like an itemised bill to my email [protected]@gmail.com. Please reply asap.

Dear sir, I have requested through IDEA web site to port my prepaid Idea No- [protected] in postpaid plan-199(600 l/n minutes) as it was described by idea agent through call back and agreed by me. After collecting papers from home and verification done by IDEA personnel yesterday on 02/01/2016 I got a massage to call for verification on 59059, while verification IDEA representative told that plan-499 is activated on your number I requested him to please add plan-199 instead of plan-499 as I was agreed on but he refused and said to contact with the agency again I requested him to provide address of the agency but he denied for the same and did not activated the number, as my prepaid number was deactivated I became unable to use my number. Today morning I again made call on same number to verify and agreed on the pasted plan to activate my number within 5 minutes my number got started for use. All these act of company and its agent caused me mental agony and heavy stress. You are kindly requested to instruct the concern to update my agreed plan and instruct all agents /officials of IDEA cellular not to pasted un agreed plan to its customers with immediate effect. I shall be highly obliged. Regards, Sandhya, W/o Shravan Kumar 605/8A, Krishna gali-7, Maujpur, Delhi-110053 Contact-[protected]

Sir, I need my call details(SMS, incoming & outgoing from 10/04/2009) my postpaid sim no: [protected]. so plz accept my reqest & send me(by e-mail)(sudarshan.[protected]@gmail.com) the call details of soon as u can make it possible... by, sudarshan reddy

Dear Sir/Madam, See attached screen shot of my mobile No. [protected]. I have 40 rupees AC balance and I called in this no. [protected] on 25-12-15 for 42 second. I not make any call and SMS neither activated any VAS till date but 10 rupees deducted from my Account. Please refund my 10 rupees.

Dear Sir, My M. No. [protected], Date of incident 2/1/2016 massage details ( your social book has been activated amount charge is re's 45/- ) and deduction of R's 45/- I request you to please refund my deduction money.With best regards jagjit singh My Contact no. [protected]

Dear Concern, I was ported to Idea Delhi since last 1.5 months and from the day one I am facing N number of issues. Initially I was unable to received calls from Airtel numbers. After so many follow ups it has resolved in 10 days. The very next day vodafone users are unable to call me. They getting same massage that the number you trying is invalid. after five days it has resolved. Again from past fifteen days I am unable to received calls from Airtel ( Other than Delhi). I have called several time to there customer care but still not resolved. Please suggest that what is the procedure to complaint in TRAI or consumer board. Imtiyaz

have recharge on idea cellular number [protected] - 2g internet of 178 by *800*178# at 12:05 am on 27 dec 2015, but they deduct 178 twise. Idea customer service associate call me on 29th Dec 2015 at 7: 42 pm from number [protected]. they accepted their mistake and told me to give me refund but i still doesnt get my refund. i called customer care twise today but they are not giving proper answer and refusing to give me refund. IDEA is cheater. i hope Consumer complain will help me out. Thanks..

I and my son are IDEA Cellular Post Paid Customer from a very long time. Since last couple of months. If we call up IDEA Customer Care the Service Desk behavior / questions are as if it is only me or my son facing the problem. So in short its not me but surely even a group o[censored]sers around me who are affected by Call drops. Many a times the network bars / network strength keeps on varying.

My Mob no [protected], since last one month this no is not getting Range in Mumbai Area. As I am transferred form Nagpur from 2007, I wanted to shift this no for Mumbai. When approach to Idea Gallary, they confirmed me that you have to change the plan too while transferring from Nagpur to Mumbai . Due to such reasons I can not use this no fully in Mumbai as I have to pay roaming charges. So I have to use another card of other Co, though I want to continue with IDEA . So my earnest request you is that please continue the same plan of Nagpur by allowing me for use in Mumbai so that fully I can use IDEA connection at Mumbai Zone. Dr D N Mahajan, [protected]. Hope so there shall be response form you end immediately.

I have a corporate category group connection (idea cellular) with master no. [protected] whose service has been stopped by idea cellular without any reason since yesterday i.e, 1st Jan 2016, 11:00 am. I have done complaint to idea the same time on 198 and 12345. But service has not been restored till now. Please take necesarry action. My alternate no. is [protected]. Note: On contacting to my master no. [protected], it replies with switch off which is not good for my corporate reputation. Kindly resolve the problem as soon as possible. Regards Sarjeet Singh Rewari (Haryana)

My [protected] number changed operator by portability from bsnl to idea on 30/12/2015, after that calls from bsnl number do not connect to the above number.