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Idea Cellular Complaints & Reviews

3.2
Updated: Oct 7, 2025
Complaints 16717
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Idea Cellular reviews & complaints page 495

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D
darshanmeenaji
Jan 9, 2016
Resolved
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Address: Bhopal, Madhya Pradesh, 462001
Website: www.ideacellular.com

Hi my mobile number is [protected] operator idea. Yesterday on 8th January 2016 evening my balance was ₹318 & data was 377MB I had recharged from paytm account from another mobile ₹178 2G 1GB data then I saw that my main balance was deducted ₹158 & main talk time balance was remain ₹160 on idea cellular & no remaining 377MB added. It was only 854MB & balance from 318 deducted to 160₹. I had called immediately customer care executive they replied that we can't answer your questions because of some technical issues, call after 4-5hours later. I called them in the morning 7.54AM they said that there is no deduction on your number. Totally lie & also talked to the senior executive. But they said lie that they don't have any details regarding this. So what should I do with this biggest thief company Aditya Birla group.
Aug 7, 2021
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Dear Customer,

We regret the inconvenience caused. We have your contact details. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular
Dear Customer,

We wish to affirm that your concern has been acknowledged and complaint for wrong deduction has been initiated by us, under reference number 1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
Dear Customer,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
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    B
    balajisabbanwar
    from Hyderabad, Telangana
    Jan 9, 2016
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    Address: Nanded, Maharashtra, 431710

    Sub: idea tower, Sir, If Idea Cellular is looking a place for their TOWER, am ready to give in my own place on rental basic. I am interested in installation of your tower in my vacant land on which is Prime located in chinchilla village, behind Biloli talulk dt. nanded postal pine.no.431710.This is the prime location for the erection of your tower in my land..You can also check my land. If you are intrested u can fell free to contact me at any time. MOB:[protected] E-MAIL: [protected]@live.in Thanking You balaji sabbanwar
    Idea Cellular customer support has been notified about the posted complaint.
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      R
      raj09143
      from Haridwar, Uttarakhand
      Jan 8, 2016
      Resolved
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      Address: New Delhi, Delhi, 111014

      Sir Maine 7/1/2016 ko [protected] pe 294 ka rechrge kraya tha mje 3.25gb high speed data mile the but aj mere pas SMS aaya your high speed data is over jabki Maine data itna use ni kia.plz help me sir my email id is raj.[protected]@gmail.com h
      Aug 7, 2021
      Complaint marked as Resolved 
      Idea Cellular customer support has been notified about the posted complaint.
      Dear Customer,

      We regret the inconvenience caused to you. We have noted your concern. We will get back to you shortly.

      Thanks & Regards,
      Customer Care, Idea Cellular
      Dear Customer,

      As per your telecon with our customer service associate on 9th Jan 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

      Thanks & Regards,
      Customer Care, Idea Cellular
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        K
        Komalkirti Apte
        from Pune, Maharashtra
        Jan 8, 2016
        Resolved
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        Resolved

        Address: 411016

        Vas has been repeatedly activated without consent! I have also noticed that almost everyone seems to have similar complaints.. Other then getting a response that your complaint has been registered, no concrete steps have been taken to rectify this nuisance. I request idea cellular to take immediate cognisance of this matter to avoid a public outburst in the near future.
        Aug 7, 2021
        Complaint marked as Resolved 
        Idea Cellular customer support has been notified about the posted complaint.
        Dear Customer,

        We regret the inconvenience caused to you. Please share your Idea mobile number and alternate contact number so that we are able to assist you. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.

        Thanks & Regards,
        Customer Care, Idea Cellular
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          N
          nikhil19941
          Jan 8, 2016
          Resolved
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          Resolved

          Address: Jabalpur, Madhya Pradesh, 482002

          Dear sir, my mobile no. [protected] name - sumit kumar patel i didn't use any data in previous month and my bill comes rs. 671.74/- kindly wave of my disputed amount my alternate -[protected] Regard's sumit kumar patel
          Aug 7, 2021
          Complaint marked as Resolved 
          Idea Cellular customer support has been notified about the posted complaint.
          Dear Customer,

          We regret the inconvenience caused to you. We have noted your concern. We will get back to you shortly.

          Thanks & Regards,
          Customer Care, Idea Cellular
          Dear Customer,

          We tried calling you on your provided numbers however, were unable to reach you. Please share your alternate contact details and suitable date/time to contact you.

          Thanks & Regards,
          Customer Care, Idea Cellular
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            K
            kunni
            Jan 8, 2016
            Resolved
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            Resolved

            Address: Ajmer, Rajasthan

            सर नमस्कार आपकी आइडिया कम्पनी का बन्दा मेरी दूकान पर 5 6 दिन में आता हे फोन करो तो बैलेन्स करने आता हे और कभी नहीं आता हे क्रप्या कर और नाही आपकी कम्पनी के टी.ऍम सर आते हे बेलेन्स करने वाले भी उनकी मरजी होती हे तो आते हे नहीं तो नही और नाही चालु होने वाले नम्बर की फोरमल्टी कभी टाइम पर नहीं लेते हे आप आपकी कम्पनी के टी.एम से चेक करा लीजिये मेरे बैलेन्स किये हुए कितने दिन हप गए फोन करने पर फोन भी नहीं रिसीव करते हे में आपको एक बार पहले भी मेल कर चूका हु ये मेरी दूसरी मेल हे क्रप्या मेरी समस्या का समाधान करे SHASTRI NAGAR OM COMUNICETION AJMER [protected]
            Aug 7, 2021
            Complaint marked as Resolved 
            Idea Cellular customer support has been notified about the posted complaint.
            Dear Customer,

            We regret the inconvenience caused. We have your contact details. We will get back to you shortly.

            Thanks & Regards,
            Customer Care, Idea Cellular
            Dear customer,

            You can write to our email desk at [protected]@idea.adityabirla.com for any queries. For further assistance, you can also visit our website: www.ideacellular.com.

            Thanks & Regards,
            Customer Care, Idea Cellular
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              N
              ns3011985
              from Noida, Uttar Pradesh
              Jan 7, 2016
              Resolved
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              Resolved

              Sir, I want my idea no. Call dtle. From nov.15 to dec15 My number [protected].
              Aug 7, 2021
              Complaint marked as Resolved 
              Dear Customer,

              We request you to call 12345 to contact our customer care helpline to get your call details as it requires validation of your details. You can also visit our website, www.ideacellular.com.

              Thanks & Regards,
              Customer Care, Idea Cellular
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                T
                tej_184
                from Noida, Uttar Pradesh
                Jan 8, 2016
                Resolved
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                Resolved

                Website: www.ideacellular.com

                I using idea sim card no. [protected], please I want incoming & outgoing call details in my email Id [protected]@gmail.com as it is registered already in my idea number.
                Aug 7, 2021
                Complaint marked as Resolved 
                Idea Cellular customer support has been notified about the posted complaint.
                Dear Customer,

                We request you to contact our customer care helpline for further assistance. You may also call 12345 from your Idea mobile and we will be glad to assist you.

                Thanks & Regards,
                Customer Care, Idea Cellular
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                  K
                  krishna123456787
                  from Kakinada, Andhra Pradesh
                  Jan 8, 2016
                  Resolved
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                  Resolved

                  Address: East Godavari, Andhra Pradesh, 533447
                  Website: google

                  Plz sent any sores about sim plzzzzzzzzzzzzzzzz hi sir this is simhadry from andra pradesh my number is([protected]) missing. 1. Last successful recharge Rs : 44(full talk time ) 2. Last successful recharge date 5 ot 7 days above 3. Frequently called numbers (if remember) [protected] 4. Name and address of the account holder : koda simhadri 5. POI/POA submitted can i take my no? plz help please provide my no([protected]) thinq u my contact no [protected]
                  Aug 7, 2021
                  Complaint marked as Resolved 
                  Idea Cellular customer support has been notified about the posted complaint.
                  Dear Customer,

                  We are sorry for your loss. We request you to contact nearest My Idea or contact customer care at 12345 from your other Idea Mobile or use link: http://www.ideacellular.com/customer-care/need-help/idea-office-locations to call customer care from non Idea mobile to block the SIM as it requires validation of your details. Also, you may visit our website www.ideacellular.com or http://bit.ly/1nbfoqO to locate nearest My Idea.

                  Thanks & Regards,
                  Customer Care, Idea Cellular
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                    K
                    kishora
                    from Mumbai, Maharashtra
                    Jan 8, 2016
                    Resolved
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                    Resolved

                    Address: Bangalore, Karnataka, 560092
                    Website: idea celleur

                    Hi i have purchased idea post paid 6 months back, i am frequently visiting to the tamil nadu, here my concern is i activated roaming pack, in that we 10000 sec roaming free incoming but idea is charging for incoming calls.if i asks why this charge accrued to me means, there answer is your selected aircel network so its charging, till now i didn't change any network, if my concern is without my permission or without idea collaboration, how come aircel network is provided... if idea is not collaborated than i suppose to pay for aircel cellular to the bill...? y should i have to pay for idea..?if idea network doesn't have all over the india, then why they gave advertisement to us ...? here is my concern is incoming roaming charge has to remove ...? my number [protected] name : kishora
                    Aug 7, 2021
                    Complaint marked as Resolved 
                    Idea Cellular customer support has been notified about the posted complaint.
                    Dear Customer,

                    We regret the inconvenience caused. We have your contact details. We will get back to you shortly.

                    Thanks & Regards,
                    Customer Care, Idea Cellular
                    Dear Customer,

                    As per your telecon with our customer service associate on 8th Jan 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

                    Thanks & Regards,
                    Customer Care, Idea Cellular
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                      M
                      mohanlal parmar
                      from Ahmedabad, Gujarat
                      Jan 8, 2016
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                      Address: 380006
                      Website: VAS Services

                      Request for waiver o[censored]nauthorised charges of Rs.415/- for VAS Services such as VIP Games, Video Talkies, Biscoot Store & Gamifive on my idea mobile [protected].

                      Dear Sir,

                      In spite of repeated request & reminder for STOP & Deactivate the VAS Services such as VIP Games, Video Talkies, Biscoot Store & Gamifive on my idea mobile [protected] during the month November-2015 & December-2015 I was charged Rs.415/- vide Bill No.[protected] dated 25.12.2015 A/C No.[protected] for the VAS services such as VIP Games, Video Talkies, Biscoot Store & Gamifive which are I have never used or requested for the same as detailed below :
                      VAS SERVICES PERIOD AMOUNT [Rs.]
                      Video Talkies...26/11/15 to 2/12/15 ... Rs.35.00
                      Video Talkies...3/12/15 to 9/12/15 ... Rs.35.00
                      Video Talkies...10/12/15 to 16/12/15 ... Rs.35.00
                      Video Talkies...17/12/15 to 23/12/15... Rs.35.00
                      Video Talkies...24/12/15 to 30/12/15 ...Rs.35.00
                      Biscoot Store... 4/12/15 to 10/12/15 ...Rs.35.00
                      Biscoot Store... 11/12/15 to 17/12/15... Rs.35.00
                      Biscoot Store ...18/12/15 to 24/12/15 ...Rs.35.00
                      Gami five...13/12/15 to 26/12/15 ...Rs.45.00
                      VIP Games ... 04.12.2015 to 03.01.2016... Rs.90.00
                      Total ...Rs.415.00

                      It is to mention here that I have requested or demanded for VAS Services such as VIP Games, Video Talkies, Biscoot Store & Gamifive and I have never utilized such services so charges made to me are unauthorized charges and I am not liable to pay such charges . You are requested to waive the Unauthorised charges of Rs.415/- for VAS Services such as VIP Games, Video Talkies, Biscoot Store & Gamifive on my idea mobile [protected]. After getting confirmation for waiver of charges of Rs. 415.00 I will pay the Idea Bill failing which I will move to the consumer forum for Unauthorised charges of VAS Services such as VIP Games, Video Talkies, Biscoot Store & Gamifive on my idea mobile [protected]. Kindly convey your decision/Approval for waiver o[censored]nauthorised charges of Rs.415/- for VAS Services on my idea mobile [protected].

                      M.H.PARMAR
                      Idea Cellular customer support has been notified about the posted complaint.
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                        R
                        rajesh.phsi
                        from Hyderabad, Telangana
                        Jan 8, 2016
                        Resolved
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                        Resolved

                        Address: Hyderabad, Andhra Pradesh, 500038``

                        I have ported from Airtel to idea 4days back. IdeA signal is very bad in pur office. not able to hear the phones. I have complained to their customer care. no response. I advice people to no to go with idea.
                        Aug 7, 2021
                        Complaint marked as Resolved 
                        Idea Cellular customer support has been notified about the posted complaint.
                        Jan 08, 2016
                        Updated by rajesh.phsi
                        My mobile no.[protected]
                        Dear Customer,

                        We understand your concern and regret the inconvenience. We have your contact details. We will get back to you soon.

                        Thanks & Regards,
                        Customer Care, Idea Cellular
                        Dear Customer,

                        We wish to affirm that your concern has been acknowledged and a complaint for coverage has been already initiated by us, under reference number C1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact Idea customer care helpline.

                        Thanks & Regards,
                        Customer Care, Idea Cellular
                        Dear Customer,

                        As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

                        Thanks & Regards,
                        Customer Care, Idea Cellular
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                          Y
                          YOGITA MADAAN
                          from Mumbai, Maharashtra
                          Jan 8, 2016
                          Resolved
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                          Resolved

                          Address: Ludhiana, Punjab, 0161
                          Website: Www.ideacellar.com

                          I am facing the problem in 3g network connection since I have taken this connection Network breakdown automatically. Since internet is my basic need please try to solve this as soon as possible.
                          Aug 7, 2021
                          Complaint marked as Resolved 
                          Idea Cellular customer support has been notified about the posted complaint.
                          Dear Customer,

                          We regret the inconvenience caused. Please share your Idea mobile number and alternate contact number and we will be glad to assist you. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.

                          Thanks & Regards,
                          Customer Care, Idea Cellular
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                            I
                            iyapkrish
                            from Idukki, Kerala
                            Jan 7, 2016
                            Resolved
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                            Resolved

                            Address: Chennai, Tamil Nadu

                            Dear idea ([protected]) I have Rc by selfcare 3g offers provided 750mb for 21days.but after recharge I got only 425mb.Regarding I register the complaint in customer care they said balance data added within 4 hrs, but nothing has added. I was calling customer care continuously for 3 days butno solution.very worst response from idea customer care, they are all waste to working there. Kindly help me to get my balance data pack. Best Regards Iyyappan
                            Aug 7, 2021
                            Complaint marked as Resolved 
                            Idea Cellular customer support has been notified about the posted complaint.
                            Dear Customer,

                            We regret the inconvenience caused to you. We have noted your concern. We will get back to you shortly.

                            Thanks & Regards,
                            Customer Care, Idea Cellular
                            Dear Customer,

                            As per your telecon with our customer service associate on 8th Jan 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

                            Thanks & Regards,
                            Customer Care, Idea Cellular
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                              D
                              deepak gupta321
                              from Gurgaon, Haryana
                              Jan 7, 2016
                              Resolved
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                              Resolved

                              Address: Hathras, Uttar Pradesh, 204101

                              Give a fall information about internet pak by ur customer care representative date 7/1/2016, after I call again ur customer support, they say there is no longer time to solve this problem.
                              Aug 7, 2021
                              Complaint marked as Resolved 
                              Idea Cellular customer support has been notified about the posted complaint.
                              Dear Customer,

                              We regret the inconvenience. Please provide your Idea mobile number and alternate contact number so that we can assist you. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.

                              Thanks & Regards,
                              Customer Care, Idea Cellular
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                                A
                                arik1994
                                from Kolkata, West Bengal
                                Jan 7, 2016
                                Resolved
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                                Resolved

                                Address: Nadia, West Bengal, 741138

                                Hi... my number is [protected](West Bengal Circle), I contacted all the nearest Idea store for a replacement to Nano SIM from my old Micro SIM.But they are not Provided Nano SIM.I am a new Port in Customer for idea so I cannot re-port to another smartphone network like Airtel or Voda.Please try to make available Nano SIM in West Bengal Circle.I don't have enough time.
                                Aug 7, 2021
                                Complaint marked as Resolved 
                                Idea Cellular customer support has been notified about the posted complaint.
                                Dear Customer,

                                We regret the inconvenience caused to you. We have noted your concern. We will get back to you shortly.

                                Thanks & Regards,
                                Customer Care, Idea Cellular
                                Dear Customer,

                                As per your telecon with our customer service associate on 8th Jan 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

                                Thanks & Regards,
                                Customer Care, Idea Cellular
                                Will Nano Prepaid SIM be available in West Bengal circle?? Inform me.Otherwise I am going to inform TRAI for poor service.
                                Dear Customer,

                                You can write to our email desk at [protected]@idea.adityabirla.com for any queries. For further assistance, you can also visit our website: www.ideacellular.com.

                                Thanks & Regards,
                                Customer Care, Idea Cellular
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                                  S
                                  Saurabh Burman
                                  from Durg, Chhattisgarh
                                  Jan 7, 2016
                                  Resolved
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                                  Resolved

                                  Address: Raipur, Chhattisgarh
                                  Website: consumer complaints ,Indian consumer complaints forum

                                  I am Saurabh Burman my mobile is lost with my idea sim on 3/1/16 sunday.I want to block this sim card number is [protected] so that no one can misuse it that is why i am writing this complaint and for more information please contact this number [protected] and this email [protected]@gmail.com.And my mobile imei number is [protected].
                                  Aug 7, 2021
                                  Complaint marked as Resolved 
                                  Idea Cellular customer support has been notified about the posted complaint.
                                  Dear Customer,

                                  We are sorry for your loss. We request you to contact nearest My Idea or contact customer care at 12345 from your other Idea Mobile or use link: http://www.ideacellular.com/customer-care/need-help/idea-office-locations to call customer care from non Idea mobile to block the SIM as it requires validation of your details. Also, you may visit our website www.ideacellular.com or http://bit.ly/1nbfoqO to locate nearest My Idea.

                                  Thanks & Regards,
                                  Customer Care, Idea Cellular
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                                    S
                                    singhmali
                                    Jan 7, 2016
                                    Resolved
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                                    Resolved

                                    Website: 9728402850

                                    [protected] Since 27-Feb-2015, I have been raising complaint with IDEA for ZERO Network in my house. The customer care team calls back saying the signal optimization has been done and they close the ticket. However this does not resolve the issue at all. Even after requesting multiple times to install as small device (not costly at all) to resolve the issue till they have a permanent solution. They clearly refused to install that as well. I am customer owning this number since last 14+ Years now (FEB 2001). Still they simply refuse to support me in this regards and are doing absolutely nothing to resolve.
                                    Aug 7, 2021
                                    Complaint marked as Resolved 
                                    Idea Cellular customer support has been notified about the posted complaint.
                                    Dear Customer,

                                    We regret the unpleasant experience with network. We'll check this and update u soon. You can also call 198 from your Idea mobile for further assistance.

                                    Thanks & Regards,
                                    Customer Care, Idea Cellular
                                    Dear Customer,

                                    We tried calling you on your provided numbers however, were unable to reach you. Please share your alternate contact details and suitable date/time to contact you.

                                    Thanks & Regards,
                                    Customer Care, Idea Cellular
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                                      A
                                      anuakshi
                                      from Bangalore, Karnataka
                                      Jan 7, 2016
                                      Resolved
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                                      Resolved

                                      Address: 560040
                                      Website: www.ideacellular.com

                                      Dear Sir/Madam, In the month of November 2015 3rd week i have requested for the new connection in the web site http://www.ideacellular.com/ direct to the company. i got the cal from them on 21st nov 2015 from the PH No -[protected] claiming that they are a part of company from Amber group they collected the amount of Rs 400/- and ID Proof and gave a sim and the no ([protected]) but till now it has not been activated. Regarding the problem i have called so many times to the company and visited to the outlet twice also but no one has helped me each and every person whom i have Contacted in customer care says its not my department i dont have details. i have been calling them so many times no one have picked the cal no response at all and the no which have been mentioned in the Amber Group it reaches for some other person. To day on 7/1/2016 whe i have enquired about that connection in the call center they told no ([protected])has been activated in some other name, in last month when i enquired it had loged in my details in the name of Akshatha and they said they will be visiting for verification no one turned up, but now the no activated in some one else name. What About my Amount and Connection Actually i had heard about some one cheating people in the name of company by collectionf money and all to be safer side i made a request through website. But i could nt belived that after go through direct website of the company for new connection then also im facing the same problem i will be happy if i get refund
                                      +2 photos
                                      Aug 8, 2021
                                      Complaint marked as Resolved 
                                      Jan 07, 2016
                                      Updated by anuakshi
                                      one more Screen shot of their text

                                      Dear Customer,

                                      We understand your concern and deeply regret the inconvenience. In order to investigate the issue, we need you to share your Idea mobile number and alternate contact details. You can also visit our website, ww.ideacellular.com or call 198 from your Idea mobile.

                                      Thanks & Regards,
                                      Customer Care, Idea Cellular
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                                        SAJESH SREEDHARAN KAKKARA
                                        from Mumbai, Maharashtra
                                        Jan 7, 2016
                                        Resolved
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                                        Resolved

                                        Address: Pune, Maharashtra, 412101

                                        Since 27-Feb-2015, I have been raising complaint with IDEA for ZERO Network in my Pune house. The customer care team calls back saying the signal optimization has been done and they close the ticket. However this does not resolve the issue at all. Even after requesting multiple times to install as small device (not costly at all) to resolve the issue till they have a permanent solution. They clearly refused to install that as well. I am customer owning this number since last 14+ Years now (FEB 2001). Still they simply refuse to support me in this regards and are doing absolutely nothing to resolve this. They have bluntly told me to port my number to other service provider. After giving business to Idea for more than 14 years this is what I get from Idea. I have lot of communication ID's which was closed without providing working solution. I have screen shots which proves that I have ZERO network inside my house. Idea also accepted that My house is in weak signal zone. I have sent emails to TRAI team as well. Still here I am without any solution. Also sent email to PMO (Prime Minister Of India), News Media, and many GOVT email ID's. No action or reaction what so ever. Please Help me...
                                        Aug 8, 2021
                                        Complaint marked as Resolved 
                                        Idea Cellular customer support has been notified about the posted complaint.
                                        Dear Customer,

                                        We regret the unpleasant experience with network. Please reply with your Idea mobile number and alternate contact details for investigation. You can also call 198 from your Idea mobile for further assistance.

                                        Thanks & Regards,
                                        Customer Care, Idea Cellular
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