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Idea Cellular Complaints & Reviews

www.ideacellular.com

3.2

Updated: Oct 7, 2025

Complaints 16717

Resolved

9873

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6844

Good! Idea Cellular values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Idea Cellular step up their efforts to fully resolve all complaints 👍

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Address: Dakshina Kannada, Karnataka, 575001

My mobile no.[protected] On 1-1-2016 while browsing my balance got deducted without any confirmation...i called customer care and asked to refund my balance but they not respond properly...its unfair.. Without confirming how they deduct my balance

Idea Cellular customer support has been notified about the posted complaint.

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Idea Cellular Customer Care

from Mumbai, Maharashtra

Jan 1, 2016

Verified Support

Dear Customer,

We regret the inconvenience caused to you. We have your contact details and we have noted your concern. We will get back to you soon.

Thanks & Regards,
Customer Care, Idea Cellular

L

Linoy Kunjappan

from Alwaye, Kerala

Jan 2, 2016

The same happened to me also, on[protected], My number is [protected]. I think this one is a common problem to all and also some services if activated once then in the upcoming months it will be automatically upgraded.
No way to change!!!

Idea Cellular Customer Care

from Mumbai, Maharashtra

Jan 2, 2016

Verified Support

Dear Customer,

We have thoroughly checked your Idea account details and it is found that the charges applied to you are correct as per the WAP plan assigned. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

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Address: Guntur, Andhra Pradesh, 522006

My phone no:[protected]. i lost my main balence amount, u r announced 4g net work in guntur (andhra pradesh ) but there is no 4g in guntur. i activated 4g sim in this day and i got 1 gb 4g data . i lost my main balence amount when i on internet. that synbol shows 3g net work. why i lost my main balence amount Rs.100 within 24 mb 3g deta? customer care are not solve this problem please give back my balence amount Rs 100 . otherwise i will port to other network. this problem is tomuch

Idea Cellular customer support has been notified about the posted complaint.

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Idea Cellular Customer Care

from Mumbai, Maharashtra

Jan 1, 2016

Verified Support

Dear Customer,

We understand your concern and regret the inconvenience. We have noted your concern. We will get back to you soon.

Thanks & Regards,
Customer Care, Idea Cellular

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Address: Patna, Bihar, 800007

I have first recharged my idea prepaid no.-[protected] with 197 for 2g unlimited data pack dated 1st Jan 2016 with paytm order number [protected], [protected]. Amount got deducted from my paytm wallet.When i proceed with out asking to pay, it deducted the amont from wallet and i was confused.So I recharge again and after some time i came to know that both the amount recharged successfully...Plase returnback one amout...

Idea Cellular customer support has been notified about the posted complaint.

Jan 01, 2016

Updated by Sanjiva Bimal The trasanction number for both the order are [protected] and [protected]

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S

Sanjiva Bimal

from Delhi, Delhi

Jan 1, 2016

Idea Cellular — Idea cellular

I have first recharged my idea prepaid no.-[protected] with 197 for 2g unlimited data pack dated 1st Jan 2016 with paytm order number [protected], [protected] and transaction numb er is [protected] and [protected]. Amount got deducted from my paytm wallet.When i proceed with out asking to pay, it deducted the amont from wallet and i was confused.So I recharge again and after some time i came to know that both the amount recharged successfully...Plase returnback one amout...

Idea Cellular Customer Care

from Mumbai, Maharashtra

Jan 1, 2016

Verified Support

Dear Customer,

We understand your concern and regret the inconvenience. We have noted your concern. We will get back to you soon.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Jan 1, 2016

Verified Support

Dear Customer,

You can write to our email desk at [protected]@idea.adityabirla.com for any queries. For further assistance, you can also visit our website: www.ideacellular.com.

Thanks & Regards,
Customer Care, Idea Cellular

A

ajitdhiman

from Ludhiana, Punjab

Feb 5, 2016

If I recharge night plan 3g data twice or thrice on a same day is my data twice or thrice on same data. Ya only 1 gb got ans me fast my gmail.id is [protected]@gmail.com

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Address: Nellore, Andhra Pradesh, 524004

Sir, my number gets disconnected on 31.12.2015. iam using that number since 2009 and recently changed to IDEA under MNP. without specifying the reason the number gets disconnected. as i consulted the idea care and customer care they are saying that "we don't have any info regarding that number" so without having my details how they activated my new SIM. iam using that number with 100+ balance from 2 months and doing calls regularly. i have lot of contacts with that number as iam job-seeker many of the contacts react to this number only. please help me out of this registered name :: sunil disconnected mobile number : [protected] (MNP from docomo to Idea 2 months back) DND registered id send by idea team ::: 1-[protected] on[protected] idea care says :: number registerd with name SUNIL but we dont have further details we cannot provide that number customer care says :: (morning) please collect new sim from any idea care (on evening)== sorry we dont have any information registered with this number i didn't get any voice calls or intimating messages regarding the issue for disconnection please activate my number as soon as possible

Idea Cellular customer support has been notified about the posted complaint.

Jan 01, 2016

Updated by Suni8241 Alternate Number is [protected] (Docomo), Time : Please call between 10.00 AM to 8.00 PM

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Idea Cellular Customer Care

from Mumbai, Maharashtra

Jan 1, 2016

Verified Support

Dear Customer,

We understand your concern and regret the inconvenience. We have noted your concern. We will get back to you soon.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Jan 1, 2016

Verified Support

Dear Customer,

We regret the inconvenience caused. Please provide us your alternate number & inform us the convenient date & time to contact you and have your issue resolved.

Thanks & Regards,
Customer Care, Idea Cellular

S

Suni8241

from Jamshedpur, Jharkhand

Jan 1, 2016

Alternate Number is [protected] (Docomo), Time : Please call between 10.00 AM to 8.00 PM

Idea Cellular Customer Care

from Mumbai, Maharashtra

Jan 3, 2016

Verified Support

Dear Customer,

As per your telecon with our customer service associate on 3rd Jan 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

S

Suni8241

from Jamshedpur, Jharkhand

Jan 4, 2016

I received a phone call from IDEA team ([protected]) 3rd Jan 2016 at 18:00 hrs they said that you can get a new sim with the same mobile number from near by IDEA CARE by submitting the proofs. As when i visited idea care they said that they cannot provide the SIM as the status is showing INACTIVE on their screens. They ( Customer care 12345 and IDEA CARE in our town) are blaming each other. saying that FROM (I) 12345 side ::: YES there is a chance please go and get the sim by submitting proofs (II) IDEA CARE :::: the 12345(customer care) persons don't know any thing they simply get out of the issue by saying please visit IDEA CARE nearby and make a false promise to the customers. AS THEY ARE BLAMING ON EACH-OTHER THEN WHO COULD SOLVE MY ISSUE . I need that number if possible send a new simcard by activating my number i can pay the amount you need please solve the issue as soon as possible

Number disconnected - Comment #2284919 - Image #0

A

amitava goswami

from Kandi, West Bengal

Mar 20, 2018

Want to know about my disconnected numbers detail position [protected]

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Address: 606107

I have brought a new idea sim on 29 Dec. I have submitted all my Documents. But my sim was not activated still now. MY idea sim no: [protected] My alternate no:[protected]

Mar 28, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

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Idea Cellular Customer Care

from Mumbai, Maharashtra

Jan 1, 2016

Verified Support

Dear Customer,

We understand your concern and regret the inconvenience. We have noted your concern. We will get back to you soon.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Jan 1, 2016

Verified Support

Dear Customer,

We regret to inform you that your number has not been activated as the documents you submitted have not reached us. We would request you to contact the touch point where documents are submitted.

Thanks & Regards,
Customer Care, Idea Cellular

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Address: 560013

Dear sir/madam, I UMESH KATTIMANI (ph:[protected])have recharged ₹199 on[protected] through online, but I did not get any message or any talktime from idea. But ₹199 is deducted, When I complained this to bank customer care they replied that the amount is fully processed to idea cellular, after that I complained idea customer care they told, they have not any information about that recharge. & also gone to idea office they are responsed for this, but still I have not got any refund amount from idea service provider

Aug 8, 2021

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

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Idea Cellular Customer Care

from Mumbai, Maharashtra

Jan 1, 2016

Verified Support

Dear Customer,

We understand your concern and regret the inconvenience. We have noted your concern. We will get back to you soon.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Jan 1, 2016

Verified Support

Dear Customer,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

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Address: Bangalore, Karnataka, 560068

Website: www.ideacellular.com

HI, I have problem in idea network call connectivity issue in both incoming and outgoing calls for past 15 days but still issue is not yet resolved and customer care service also worst.

Idea Cellular customer support has been notified about the posted complaint.

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Idea Cellular Customer Care

from Mumbai, Maharashtra

Dec 31, 2015

Verified Support

Dear Customer,

We regret the unpleasant experience with network connectivity. Please reply with your Idea mobile number and alternate contact details for investigation. You can also call 198 from your Idea mobile for further assistance.

Thanks & Regards,
Customer Care, Idea Cellular

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Address: Bhopal, Madhya Pradesh, 462001

Dear sir, I am a reputed idea cellular post paid user from the past 4 years(My Idea no-[protected](vaibhav-sahani) I went to one of the idea franchise near my locality i.e(Krishika Enterprises old bhopal). When i went there to resolve my issues, Their staff(Asha rathore)was the person who speak to me 1.she misbehaved with me, her attitude was highly unreasonable and unprofessional. 2.She speak to me in very rude and high tone and was very proud on her tone and treatment towards the client 3.she didnt gave me correct information 4.she refused to file complains against her when i asked her to contact me to your service line 5.she threaten to disconnect my connection if i file any complaints and gave me a very bad treatment 6.She gave me false commitment regarding my connection. 7.when i asked about there id's they refused to give me their names or the contacts of their seniors. 8.This Franchise of your Refused to give me their details or visiting card, so to avoid complaints by me. I AM HIGHLY DISAPPOINTED WITH WHAT HAPPEN AND I HAVE ALSO SPEAK TO ZM MR BHAVESH TRIVEDI MR PRAVEEN VERMA REGARDING MY CONCERN I WANT STRICT ACTION TO BE TAKEN AGAINST THIS IRRESPONSIBLE STAFF OR ELSE I'LL FILE COMPLAIN IN CONSUMER COURT REGARDING THE TREATMENT I GET IN YOUR STORE. Thanks & with best regards Feel Free to Drop us a mail at - [protected]@gmail.com

+2 photos

Idea Cellular customer support has been notified about the posted complaint.

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Idea Cellular Customer Care

from Mumbai, Maharashtra

Dec 31, 2015

Verified Support

Dear Customer,

We regret the inconvenience. Your contact details are with us and we will get back to you soon.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Jan 1, 2016

Verified Support

Dear Customer,

We tried contacting you on your primary Idea number and alternate number but we couldn’t reach you. Hence, we request you to inform us the convenient date & time to contact you and have your issue resolved.

Thanks & Regards,
Customer Care, Idea Cellular

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Address: 462001

I had recharge of Rs.28 on 01/12/2015 on my Mobile number [protected]. I had received a communication by Sms on 01/12/2015 at 07:21 PM from Idea cellulare as (Special offer STD Mobile @ 35 pais per minute on recharge of Rs.28 validaty 60 days) i have recharge my Idea number same day by Rs 28 but provided me only 15 days validty instead of 60 days

+1 photos

Idea Cellular customer support has been notified about the posted complaint.

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Idea Cellular Customer Care

from Mumbai, Maharashtra

Dec 31, 2015

Verified Support

Dear Customer,

We regret the inconvenience caused to you. We have noted your concern. Please give us some time so that we can get in touch with you and discuss your concern.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Dec 31, 2015

Verified Support

Dear Customer,

We request you to write to our email desk at [protected]@idea.adityabirla.com for any queries. For further assistance, you can also visit our website: www.ideacellular.com.

Thanks & Regards,
Customer Care, Idea Cellular

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Address: 380006

Website: VAS services

Request for waiver of Rs.415/- for VAS Services such as VIP Games, Video Talkies, Biscoot Store & Gamifive on my idea mobile [protected]. In spite of repeated request & reminder for STOP & Deactivate the VAS Services such as VIP Games, Video Talkies, Biscoot Store & Gamifive on my idea mobile [protected] during the month November-2015 & December-2015 I was charged Rs.415/- vide Bill No.[protected] dated 25.12.2015 A/C No.[protected] for the VAS services such as VIP Games, Video Talkies, Biscoot Store & Gamifive which are I have never used or requested for the same as detailed below : VAS SERVICES PERIOD AMOUNT [Rs.] Video Talkies...26/11/15 to 2/12/15... Rs.35.00 Video Talkies...3/12/15 to 9/12/15 ...Rs.35.00 Video Talkies...10/12/15 to 16/12/15 ...Rs.35.00 Video Talkies...17/12/15 to 23/12/15 ...Rs.35.00 Video Talkies...24/12/15 to 30/12/15... Rs.35.00 Biscoot Store... 4/12/15 to 10/12/15 ...Rs.35.00 Biscoot Store... 11/12/15 to 17/12/15 ...Rs.35.00 Biscoot Store ...18/12/15 to 24/12/15... Rs.35.00 Gami five...13/12/15 to 26/12/15... Rs.45.00 VIP Games ... 04.12.2015 to 03.01.2016 ...Rs.90.00 Total Rs.415.00 It is to mention here that I have requested or demanded for VAS Services such as VIP Games, Video Talkies, Biscoot Store & Gamifive and I have never utilized such services so charges made to me are unauthorized charges and I am not liable to pay such charges . You are requested to waive the Unauthorised charges of Rs.415/- for VAS Services such as VIP Games, Video Talkies, Biscoot Store & Gamifive on my idea mobile [protected]. After getting confirmation for waiver of charges of Rs. 415.00 I will pay the Idea Bill failing which I will move to the consumer forum for Unauthorised charges of VAS Services such as VIP Games, Video Talkies, Biscoot Store & Gamifive on my idea mobile [protected]. Kindly convey your decision/Approval for waiver o[censored]nauthorised charges of Rs.415/- for VAS Services on my idea mobile [protected]. M.H.PARMAR

Idea Cellular customer support has been notified about the posted complaint.

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M

mohanlal parmar

from Ahmedabad, Gujarat

Dec 30, 2015

Idea Cellular — Request for waiver of Rs.415/- for the unauthorised charges of VAS Services on my idea mobile 9725000113

Request for waiver of Rs.415/- for unauthorized charges of VAS Services such as VIP Games, Video Talkies, Biscoot Store & Gamifive on my idea mobile [protected]. In spite of repeated request & reminder for STOP & Deactivate the VAS Services such as VIP Games, Video Talkies, Biscoot Store & Gamifive on my idea mobile [protected] during the month November-2015 & December-2015 I was charged Rs.415/- vide Bill No.[protected] dated 25.12.2015 A/C No.[protected] for the VAS services such as VIP Games, Video Talkies, Biscoot Store & Gamifive which are I have never used or requested for the same as detailed below : VAS SERVICES PERIOD AMOUNT [Rs.] Video Talkies...26/11/15 to 2/12/15 ...Rs.35.00 Video Talkies...3/12/15 to 9/12/15... Rs.35.00 Video Talkies...10/12/15 to 16/12/15... Rs.35.00 Video Talkies...17/12/15 to 23/12/15... Rs.35.00 Video Talkies...24/12/15 to 30/12/15 ...Rs.35.00 Biscoot Store... 4/12/15 to 10/12/15... Rs.35.00 Biscoot Store... 11/12/15 to 17/12/15 ...Rs.35.00 Biscoot Store ...18/12/15 to 24/12/15 ...Rs.35.00 Gami five...13/12/15 to 26/12/15... Rs.45.00 VIP Games ... 04.12.2015 to 03.01.2016 ...Rs.90.00 Total Rs.415.00 It is to mention here that I have requested or demanded for VAS Services such as VIP Games, Video Talkies, Biscoot Store & Gamifive and I have never utilized such services so charges made to me are unauthorized charges and I am not liable to pay such charges . You are requested to waive the Unauthorised charges of Rs.415/- for VAS Services such as VIP Games, Video Talkies, Biscoot Store & Gamifive on my idea mobile [protected]. After getting confirmation for waiver of charges of Rs. 415.00 I will pay the Idea Bill failing which I will move to the consumer forum for Unauthorised charges of VAS Services such as VIP Games, Video Talkies, Biscoot Store & Gamifive on my idea mobile [protected]. Kindly convey your decision/Approval for waiver o[censored]nauthorised charges of Rs.415/- for VAS Services on my idea mobile [protected]. M.H.PARMAR

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Address: 282007

Website: idea cellular

Yesterday i have reacharged twice of 298 rs net reacharge, on my idea no. [protected] . and i get only one reacharge I request you that please refund of my one recharge .

Idea Cellular customer support has been notified about the posted complaint.

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Idea Cellular Customer Care

from Mumbai, Maharashtra

Dec 30, 2015

Verified Support

Dear Customer,

We regret the inconvenience. Your contact details are with us and we will get back to you soon.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Dec 31, 2015

Verified Support

Dear Customer,

We request you to write to our email desk at [protected]@idea.adityabirla.com for any queries. For further assistance, you can also visit our website: www.ideacellular.com.

Thanks & Regards,
Customer Care, Idea Cellular

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Address: 530044

Website: www.ideacellular.com

My IDEA prepaid No. is [protected] of Andhra Pradesh. I am from Visakhapatnam region. My prepaid sim has already SMS offer. Today i.e., on 31 Dec 15 i sent one message to my friend (No. [protected]) at 07:42 hrs . The Idea company has deducted as sms charges of Rs 7/- from my Balance of Rs 86/- and now my balance is Rs 79/- only. And that too they deducted my balance without prior intimation to me. It is requested that my balance may be re-imbursed as early as possible.

Idea Cellular customer support has been notified about the posted complaint.

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Idea Cellular Customer Care

from Mumbai, Maharashtra

Dec 30, 2015

Verified Support

Dear Customer,

We understand & regret the issue with your prepaid balance. Please allow us some time to check and revert with an update. You can also call 198 from your Idea mobile for further assistance.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Dec 31, 2015

Verified Support

Dear Customer,

As per your telecon with our customer service associate on 31st Dec 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

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Address: Aurangabad, Maharashtra, 431005

Dear Sir /Madam, I am receiving SMS from no.54300 in the name of Bicoot stores subscription Rs. 35, subscription to video talkies & subscription to Magic Box Rs. 150. I have not subscribed to any of above, but payment is being deducted from my idea prepaid amount regularly. They have given no 155223 to stop services. I have already sent stop request but still payment is deducted from idea prepaid amount. Please stop deduction of payment for any of above company who is having SMS 5identification no. 54300 and confirm me by return call. Thanking you in advance! Vilas Chaudhari [protected]

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Address: Pune, Maharashtra, 410507

Sim no. [protected] not activated after 21 days and will never get activated . I have lost hope . Never ever buy any services from idea . It is a company run by cheaters who know how to mint money from customer . They think customers are real fools, illiterate & needy and dependent on their rotten network . They work with only 1-2 persons in their customer care department . You will receive a reply of complaint after you complaint about 90-100 times that too after 19-20 days . They have an automated sophisticated system of responding to each complaint. Everytime you right to this fraudulent email id : [protected]@idea.Adityabirla.Com you will immediately receive a complaint ref. No. And thereafter nothing will happen . You try the above trick, even you send an email 1 million times they will send one million ref. No.S which they never want to act upon . Ref. No.S have absolutely no meaning as nobody ever keeps a track of that and every time you call their fraudulent customer care department they will happy to say sorry, will never accept that it is their fault, they can also charge you with you for using abusive words when you are using none, they do not have well conversant and literate customer care executives who know how to resolve the complaints of the customers. Customer care officials are trained parrots . They will keep repeating the same line again and again without even listening to you and even giving any thought as to what the customer is saying . A real garbage of network ek idea jo loot le sabko aur badal de sabki duniya!!!11

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Address: 411021

Dear Sir, I am writing on behalf of my father, who is a senior citizen residing in Pashan, Pune. He has a pre-paid connection and has been using your services since the last 7-8 years. Since the last 3-4 months he is facing a lot of connectivity issues in Pashan area. Most of the time, there is no signal of IDEA in this area. As a result, he was forced to take another connection from a different service provider. And he is happy with the service he gets from them. Request you to kindly look into the matter. If he continues to face problems with this existing IDEA CONNECTION, he plans to switch over to some other service provider. However, being a loyal customer of IDEA CELLULAR, he would like to continue with you'll, provided there is some improvement in the quality of service. There have also been an instance last month, where an amount of Rs. 99 was deducted automatically, towards some facility of BOLLYWOOD BYTES, which he had not asked for. On another occasion, on the day of renewal of internet charges, the earlier balance of 190 MB was not carried forward and he lost the amount on it. The two complaint nos for the two instances above, were 1-[protected], 1-[protected]...These complaints are still left unresolved. Request you to kindly look into the above matters and arrange to refund the amounts deducted on the said transactions. Thanking you in anticipation and looking forward to co-operation and support from IDEA CELLULAR, to a senior citizen. Hope you will understand that at his age of 75+ years, it is not possible for him to keep visiting your office in Bhandarkar Road, which is far off from his Pashan residence. You may reply to this complaint on [protected]@yahoo.com. Alternately, his cell no is [protected] Yours sincerely Kavita .

Idea Cellular customer support has been notified about the posted complaint.

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Idea Cellular Customer Care

from Mumbai, Maharashtra

Dec 30, 2015

Verified Support

Dear Customer,

We regret the inconvenience caused to you. We have noted your concern. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Dec 31, 2015

Verified Support

Dear Customer,

We wish to affirm that your concern has been acknowledged and complaint for coverage has been initiated by us; under reference number 1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

K

Kavitad16

from Mumbai, Maharashtra

Jan 7, 2016

Thank you Idea Team

Apart from connectivity issues, I have also written 2 other complaints here. I am copying the paragraph again below. Request you to please look into this matter too :-

There have also been an instance last month, where an amount of Rs. 99 was deducted automatically, towards some facility of BOLLYWOOD BYTES, which he had not asked for. On another occasion, on the day of renewal of internet charges, the earlier balance of 190 MB was not carried forward and he lost the amount on it. The two complaint nos for the two instances above, were 1-[protected], 1-[protected]...These complaints are still left unresolved.

Kindly let me know what is the action taken in these matters.

Regards

Idea Cellular Customer Care

from Mumbai, Maharashtra

Jan 13, 2016

Verified Support

Dear Customer,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

K

Kavitad16

from Mumbai, Maharashtra

Jan 14, 2016

Sorry to say that the concern has not been addressed by any of your customer service associates. We had only received an sms from them saying that the complaint is addressed.

That is the reason why I had to send you this mail. Now you again want us to go through your customer care :(

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Address: Sangrur, Punjab

MY NAME IS DEEPAK GOYAL AND USING NO :[protected] i have adopt DND service of my no. but co have call to my no for offering caller id, internet pack and other services, i also inform to CUSTOMER CARE many times for stop that calls but calls have not and i also fear that if any day i have attend that call and use any key and issue of co service of internet and caller songs i am also feel that i have cheated by co . i think co have do with every customer. plz help me for exploitate by co,

Idea Cellular customer support has been notified about the posted complaint.

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Idea Cellular Customer Care

from Mumbai, Maharashtra

Dec 30, 2015

Verified Support

+1

Dear Customer,

We regret the inconvenience caused to you. We have noted your concern. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Dec 31, 2015

Verified Support

Dear Customer,

As per your telecon with our customer service associate on 31st Dec 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

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Address: Pune, Maharashtra, 221021

Website: www.ideacellular.com/customer-care/regulatory/cellular-appellate-authority#Maharashtra%20&%20Goa

On 5th Dec 2015, Idea Representative came to my house to check the network for the broad band connection. He asked me to pay the amount of Rs 2736 as per the amount to be paid for 6 month rental. Since there was no network coverage in my area i.e. Sus Gaon ?(Pune), he was suppose to return the refund. Its been more than 3 weeks but he is reluctant to pay me back the amount . I am sharing Idea Representative details below- Name : Kishore Landge Contact No.: [protected] Receipt Serial No: [protected] Connection named Under : Abhinav Dhami Mail Id : kishor.[protected]@gmail.com I have registered a complain in Idea Customer Care Office thrice but nobody took any action against him. I am hereby attaching the snapshot of the original receipt provided by him. Hoping that any action will be taken now on this, With Regards Abhinav Dhami [protected]

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Idea Cellular Customer Care

from Mumbai, Maharashtra

Dec 30, 2015

Verified Support

Dear Customer,

We regret the inconvenience. Your contact details are with us and we will get back to you soon.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Dec 31, 2015

Verified Support

Dear Customer,

We tried calling you on your given number however, were unable to get through. Please share your alternate contact details.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Dec 31, 2015

Verified Support

Dear Customer,

As per your telecon with our customer service associate on 31st Dec 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

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Address: 560018

Website: www.consumercomplaints.in/idea-cellular-offer-mismatch-c1151518#

No, This problem has not been solved. I have informed the Idea executives to deactivate my umber as i was not happy with the offer(Dummy offer), but they have not taken any action. Now they are sending sms and calling me to pay the amount. If the problem was from my end i would be paying the amount but its from Idea side. How come the bill would be 1500 for one month? That too i have not used it for anything. Now one person had called and shouting at me. No. [protected]. Please don't irritate me by sending sms and calling repeatedly. The problem is from your side don't contact anymore. "THE WORST NETWORK PROVIDER" "THE WORST NETWORK PROVIDER" "THE WORST NETWORK PROVIDER"

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Idea Cellular Customer Care

from Mumbai, Maharashtra

Dec 30, 2015

Verified Support

Dear Customer,

We understand your concern and regret the inconvenience. To assist you further, please share your Idea mobile number and alternate contact details. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.

Thanks & Regards,
Customer Care, Idea Cellular

M

malli mayakar

from Mumbai, Maharashtra

Dec 30, 2015

Nice.. I have attached link also which is of old complaint. My number is [protected]. I am not using this number since the day I requested your executives to deactivate the number.. its there mistake not mine..

Idea Cellular Customer Care

from Mumbai, Maharashtra

Jan 1, 2016

Verified Support

Dear Customer,

We tried contacting you on your primary Idea number and alternate number but we couldn’t reach you. Hence, we request you to inform us the convenient date & time to contact you and have your issue resolved.

Thanks & Regards,
Customer Care, Idea Cellular

M

malli mayakar

from Mumbai, Maharashtra

Jan 4, 2016

I am not using that number as of now..

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Address: Hyderabad, Andhra Pradesh, 500011

My name is M. Murali Mohan Reddy; my postpaid mobile no is [protected]. My plan is 399.
But unfortunately my bill for the month of November is Rs.3014.24/-. The statement shows that the bill is generated only for the use of data around 20 minutes of time, which I did not used. I tried to contact the customer care executive many time. At first they said that the bill is generated and they did not have full update about the bill. Even after, I tried many times. Oat last I manage to raise a complaint about this. But I was disappointed with the response from the customer care executive’s response. I tried 2 times, first they said the server is busy and asked me to call after 2 hours and even after that I tried once again and the customer care executive answered and without giving any information he kept the call in hold. No one has given proper response.

My default bill amount is Rs. 399. But all of a sudden it is 3014.24 which I cannot pay. Up to my knowledge I did not used that much huge amount of data. Even the bill time which has been showing, at that time I was travelling and for suppose, even I was downloading something. I never downloaded 600 mb of data that too with in 30minutes.

I request you to please verify the bill and send me the reasonable bill. I can not pay

Idea Cellular customer support has been notified about the posted complaint.

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Idea Cellular Customer Care

from Mumbai, Maharashtra

Dec 30, 2015

Verified Support

Dear Customer,

We regret the inconvenience caused to you. We have noted your concern. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Dec 31, 2015

Verified Support

Dear Customer,

We wish to affirm that your concern has been acknowledged and your complaint for billing has been initiated by us; under reference number C1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Jan 4, 2016

Verified Support

Dear Customer,

As per your telecon with our customer service associate on 2nd Jan 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

M

murali mohan reddy

from Hyderabad, Telangana

Jan 25, 2016

nothing new from idea customer support, not even try to resolve, really bad service, i wont suggest idea to any one

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Address: 400098

Website: www.ideacellular.com

Dear Sir, My name is Shaikh Amjad, I use idea postpaid number [protected], I wanted to port out of Idea from 21st Dec2015 but my request being rejected till date saying Due to contractual obligations, when i asked about it to Idea store and idea customer care they are not telling the real reason, I have paid Rs=1400 extra amount apart from my last bill, No VAS services are active in spite of all this my request to port out is rejected three times, I am very much frustrated & Tired of going to idea stores, and calling idea customer care, I even emailed the issue to idea but no response.(sent complain email to appellate.[protected]@idea.adityabirla.com and [protected]@idea.adityabirla.com) I request you to plz help. Thanks, Shaikh Amjad [protected]

Idea Cellular customer support has been notified about the posted complaint.

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Idea Cellular Customer Care

from Mumbai, Maharashtra

Dec 30, 2015

Verified Support

Dear Customer,

We deeply regret the inconvenience. We have noted your concern and we have your contact details. We will get back to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Dec 31, 2015

Verified Support

Dear Customer,

We request you to write to our email desk at [protected]@idea.adityabirla.com for any queries. For further assistance, you can also visit our website: www.ideacellular.com.

Thanks & Regards,
Customer Care, Idea Cellular

A

amjadiipmb

from Pune, Maharashtra

Jan 2, 2016

Dear Idea,

Once again my request to port out is being rejected (Total 4 request rejected).Reason being "contractual obligations"

And your customer care & Idea store people dont know anything about Contractual Obligation.

It seems you want me to take legal actions against you, thats the only way you people left me with.

Odea cellular is all about cheating people.Worst operator.

Regards,
Shaikh Amjad
[protected]

A

amjadiipmb

from Pune, Maharashtra

Jan 2, 2016

Dear Idea,

Once again my request to port out is being rejected (Total 4 request rejected).Reason being "contractual obligations"

And your customer care & Idea store people dont know anything about Contractual Obligation.

It seems you want me to take legal actions against you, thats the only way you people left me with.

Odea cellular is all about cheating people.Worst operator.

Regards,
Shaikh Amjad
[protected]

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