Idea Cellular Complaints & Reviews

I've recently ported from Airtel network to Idea. The very first month itself they are giving bitter experience for me. Initially I took a plan for Rs 399 p.m which was having 1 GB data 550 mins calls and some sms. Billing period is on 10th of every month. By 5th I was out of data balance. I checked their website and i changed the plan to 549 p.m plan which was having 2 GB data. After the plan got activated, i was given about 250 MB data since there was only 5 days left for billing date. When i got the bill, i was shocked to see an amount of Rs 169.120 for Charges on Data Pack Pro-ration. It is mentioned in the bill that "Proration is done to calculate exact rental & usage charges based on the number of active days o[censored]sage". But they charged me Rs. 88.550 for the period of 05-Jan[protected]Jan-2016. This seems to be frustrated. My Account No.:[protected] Invoice No.: [protected] Please do the needful.

Please provide as much information as possible...kamal tele solution bhim dist. rajsamand md ship against security amount is not given us till however certain documents are submitted mob [protected]

Mydala Deals bar bar activate ho ja rahi hai jiski vjah se mera balance kat ja rha hai. Mera jiski vjah se mera 75 rupees kat gya idea company is a chor company. Mera balance ni refund kr rahi hai.

I have given application to migrate from Postpaid to Prepaid, after clearing my due bill for the previous month. Physically, I had submitted all my documents with photographs along with original documents to verify for migration at Idea store. They had Inactive my Postpaid Sim before more than 24 hours, but the Prepaid Sim which they had provided is still Inactive and it is more than 24 hours, my working contact number is out of work because of this inferior service. HIDDEN CONDITIONS VERY SLOW RESPONSE POOR SERVICE

Hello I am krishna kale My mob no. Is [protected]. I want to reduce Idea to Idea call rate so I call 198 and I ask him how many Rs. recharge for one day calling I2I call rate reduse then he said me dail *369*5# you get I2I calling rate 10paise per minute for one day and then I recharge it. Then I call another idea mob. No. But call rate is not redused. Then call a customer care and tell him you provide me a wrong information so you give me a my balance return.he said me I not give to you your balance return . Please sir take action who me a provide Wong information and punished them.and give me a my balance return.

My idea prepaid number [protected] I recharged my number with a full talk time offer of ₹200 on Friday.. And I have not activated any vas services yet..nd suddenly my balance got deducted totally without any reason... Called customer service... Nd confirmed dat my number does not contain any vas...service... Pls let me know the reason for balance deduction...iam really very much fed up with ur service...because of this..

Dear Sir/Mam, My Mobile is [protected] and email id is umar.[protected]@gmail.com.On Date 08/01/2016 I have got a message in which Get 500MB 3G data in Rs.97 for 28 days validity. Dial *150*97# OR get 1GB 3G data in Rs.156 with 28 days validity. Dial *150*156#. But I have received 20 days validity only. Please provide us extra validity and solve our Problem.

10 digit mob No[protected]. Complaint no -C1-[protected]. On 19th Dec 2015 around 6:00 PM, a call came from idea and asked that why i was not using internet from my postpaid. "No attractive offers" was my answer and then caller offered me an internet plan from which I can use 1 GB 3G data in Rs.150 for 3 bill cycles and first bill will be as per pro rata base. (As per that executive this was my special offer in which data pack was offered in Rs.150 instead of Rs.250.) When I received my detailed bill on 2nd Jan 2016, I was charged for whole month rent, not on pro rata base and was not also as per offer was given on 19th Dec 2015. 1) I am charged Rs.250 instead of Rs.150 as per special offer was given on 19th Dec 2015 2) Instead of pro rata base I am charged with whole month rent. I registered a complaint on this on 2nd Jan 2016 and reply is given today (9th Jan 2016) that information was given to you on 19th Dec 2015 was wrong and no any such kind of offers. Then I want to know why that executive had activated my data pack on 19th Dec 2015 by giving wrong info and by saying fake offer? Why customer should bear these types of mistakes done by customer care services? I want solution for this query as 15th Jan is last date for bill payment and idea charges Rs.50 as late payment after 16th if bill is not paid. I will not pay this type of over billed amount which is a fraud to customer. I am request for solution regards, Alpesh Mewada

Idea is a Thief Company all the times Flash Sms is coming and because of that lots of balance is deducted continously more than 30 rupees. My Idea Number is [protected] and stop sending flash sms. I already Deactivated the Broadcast but still balance is Deducting. I will port out my number if Idea will not solve this issue and not refund my balance.

Request for waiver o[censored]nauthorised charges of Rs.415/- vide Bill dated 25.12.2015 for VAS Services such as VIP Games, Video Talkies, Biscoot Store & Gamifive on my idea mobile [protected]. Dear Sir, In spite of repeated request & reminder for STOP & Deactivate the VAS Services such as VIP Games, Video Talkies, Biscoot Store & Gamifive on my idea mobile [protected] during the month November-2015 & December-2015 I was charged Rs.415/- vide Bill No.[protected] dated 25.12.2015 A/C No.[protected] for the VAS services such as VIP Games, Video Talkies, Biscoot Store & Gamifive which are I have never used or requested for the same as detailed below : VAS SERVICES PERIOD AMOUNT [Rs.] Video Talkies...26/11/15 to 2/12/15 ... Rs.35.00 Video Talkies...3/12/15 to 9/12/15 ... Rs.35.00 Video Talkies...10/12/15 to 16/12/15 ... Rs.35.00 Video Talkies...17/12/15 to 23/12/15... Rs.35.00 Video Talkies...24/12/15 to 30/12/15 ...Rs.35.00 Biscoot Store... 4/12/15 to 10/12/15 ...Rs.35.00 Biscoot Store... 11/12/15 to 17/12/15... Rs.35.00 Biscoot Store ...18/12/15 to 24/12/15 ...Rs.35.00 Gami five...13/12/15 to 26/12/15 ...Rs.45.00 VIP Games ... 04.12.2015 to 03.01.2016... Rs.90.00 Total ...Rs.415.00 It is to mention here that I have requested or demanded for VAS Services such as VIP Games, Video Talkies, Biscoot Store & Gamifive and I have never utilized such services so charges made to me are unauthorized charges and I am not liable to pay such charges . You are requested to waive the Unauthorised charges of Rs.415/- for VAS Services such as VIP Games, Video Talkies, Biscoot Store & Gamifive on my idea mobile [protected]. After getting confirmation for waiver of charges of Rs. 415.00 I will pay the Idea Bill failing which I will move to the consumer forum for Unauthorised charges of VAS Services such as VIP Games, Video Talkies, Biscoot Store & Gamifive on my idea mobile [protected]. Kindly convey your decision/Approval for waiver o[censored]nauthorised charges of Rs.415/- for VAS Services on my idea mobile [protected]. M.H.PARMAR ! •

Today at 1030AM i hv recharge rs 17 for tarrif rate as offer given i. Msg for all local mob @30/minute . Subsequently i hv activated the service by presing 1as for msg but in returned i hv got a msg that local mob [protected]@1.3p/2sec validity 5days why ??? Even as per msg i hv to received 30p/minut for 30 days.its totaly cheating with me pl scrutinisez and returned thr money mob no is [protected]

My mobile number is [protected]. i need to my call details 1 jan 2016 to 9 jan 2016 on my email id. my email id is [protected]@gmail.com.

I shaik mohammod [protected] migrated mnp thru docomo to idea postpay, and my bill plan 299 rs. On the month of 05.01.2016 they generate the bill 750 rs with junk vas packs with out any intimation. So please backup 450rs amount. Please take necessary action on idea

WAP Download Sr. Date Time Content Volume WAP Sr. Date Time Content Volume WAP No. hh:mm:ss Description Charges No. hh:mm:ss Description Charges 1 17-Dec 15:37:26 MP242F3D2c[protected].00 2 17-Dec 15:40:59 MP242F3D2c[protected].00 First of all, WHAT IS WAP Download ? No one knows, even at IDEA customer care, people dont know. Secondly, They say something we download from browser. In Apple phone which we are using, nothing can be downloaded just like that. Thirdly, in three minutes difference how can we download anything. two times and that too the same content. Fourthly, they can anytime levy a charge saying WAP downlaod and then can get away with the same. This is absolutely wrong billing added to my bill

Respected sir, I jyotiranjan nayak from Mumbai before one month i had port one Vodafone number to idea they are collected all the document from me and also they collect 100/-rupees for sim card but till now i didn't get any sim There fore i requested please take some positive action about this matter i just want my old number

Mobile number [protected], last three months we are suffering from delay in activating mobile service. customer care information were incorrect and workers seems to be with out proper knowledge about the working.We cant pay the bill through online due to our unknown ID and password, we enquired regarding our ID and password still we dint get a proper and correct solution. so no other way to pay the bills except through idea outlets and idea outlets(mount road) never provide bills for our payment and said us that only an automated message will be recived. every month connection will be prolonged up to 6hrs after our bills paid. we are seriously annoyed by idea's poor services. we need a proper facility for our money we pay, other wise we will end up the connection.

Sheina natalie fernandez
6:10 pm (7 minutes ago)

To himanshu. Kapan.
Dear sir,

I am completely disappointed with the services provided by the organisation lead by you. I have tried multiple times to understand what is happening and asked for solutions and have been disappointed multiple times. I have attached a string of emails for your reference. I received an outstanding bill email from 3 months ago randomly. You will be able to see the rant in the following mails.In that mail, there was an id given on which i could send in my complaint, but as you can see the mail failed to go through and thus i have to resort to this. I'm really hoping you can take the time our of your extremely busy schedule and look at a genuine grievance, as the last two times i called i was spoken rudely to and yelled at by your executives. Hoping to see a response from your end for a change.

Following is the disclaimer at the end of every mail with an email id which doesnt even work. That alone can show you the standards of your customer care.
* an idea can change your life. * legal disclaimer * this e-mail may contain confidential and/or legally privileged information and is meant for the intended recipient (S) only. If you have received this e-mail in error and are not the intended recipient/s, kindly notify us at [protected]@idea. Adityabirla.com and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful.Internet communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. Idea cellular limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail.


Yours sincerely
A loyal customer turned hater — forwarded message — from:
Date: sat, jan 9, 2016 at 6:00 pm
Subject: undeliverable: fwd: demand notice! Idea cellular


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Date: sat, 9 jan 2016 17:59:56 +0530
Message-id:
Subject: fwd: demand notice! Idea cellular
From: sheina natalie fernandez
To:
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Return-path: sheina. [protected]@gmail.com
* an idea can change your life. * legal disclaimer * this e-mail may contain confidential and/or legally privileged information and is meant for the intended recipient (S) only. If you have received this e-mail in error and are not the intended recipient/s, kindly notify us at [protected]@idea. Adityabirla.com and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful.Internet communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. Idea cellular limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail.


Final-recipient: rfc822;[protected]@idea. Adityabirla.com
Action: failed
Status: 5.1.1
Diagnostic-code: smtp;550 5.1.1 resolver. Adr. Recipnotfound; not found — forwarded message — from: sheina
To:
Cc:
Date: sat, 9 jan 2016 17:59:56 +0530
Subject: fwd: demand notice! Idea cellular
Hi

Prior to the following mail, i have not received any mail or intimation about any outstanding amount. My number was initially a postpaid maharashtra number and i have converted it to a prepaid gujarat number. When i asked during the porting process, i was told there are no outstanding amount. Post which, i never received any sort of intimation about any outstanding amount. After three months i receive a mail for an outstanding amount of 1800, im unaware how that happened, but how can you send a notice with two days time when i was never informed of it previously. When i called the number mentioned in the mail, by the name of gaurav, some lady picked up, who was firstly very rude, kept back answering like she was doing me a favour by talking, told me that they tried to contact me but there was no sign of any delivery of that msg. You guys need to get your together, if a customer doesn't receive an email/communication, dont you think you must check that before sending such humiliating mails with a 2 day notice period. She then gave me a number, which i said ive tried but she insisted i call, without listening to what i had to say by saying, 'im trying to give you an easy solution but you want to prolong this' in the rudest way possible. I tried that number, but it didnt even go thru. Called back on the same number provided in the mail, informed them about what happened, and they just cut the phone. Then i called your helping and spoke to a supervisor about a pending ticket i had raised which wasn't solved. That was about getting a recharged of rs. 248 in the month of december and november. She informed me that there was no such pack, but i was still charged, and while she was helping me with that, the phone got disconnected because of the horrible network that you provide. Mind you that issue is still not solved. Every customer care executive gave me a different reason for why i was unfairly charged. One said it was unfair cuz no such plans exist, another said there is a plan, one said it used to be there but its hut, and another just blamed the third party vendor which is not possible because i received a confirmation from idea of the data recharge being successful and my regular balance was being cut for the data usage. I called back and was connected to an even ruder customer care executive who was yelling at me rather than listening and initially refused to connect me to a supervisor because he didnt think it was necessary. After a lot of yelling, he agreed. I have been an idea user for years now, and the customer care has been below average but this is just the limit. This was the most awful experience and there is still no solution. Just a mail saying please pay up. What about all the damn grievance you have caused?!? How is that going to be solved!!! Apart from your awful connectivity, there is no clarity in what your customer care executive says and its always different. Which one am i to trust? I still have no answer to the unfair charging and they're easiest answer is that you were unavailable. Why is my number unavailable you might wonder, because the network connectivity sucks. I dont know who gets the calls but i certainly havent received any and complaints are automatically closed. To help you out, i will provide an alternate number incase mine doesnt go through because of network issues. Please call me on [protected] when you have a solution to these issues. Until i dont hear back from you about this bill, i refuse to pay the amount, because this is unfair. I hope you take some action otherwise your unresponsiveness will only help me prove my case in the consumer court. Thank you for the so called amazing service you provide

Regards
Sheina — forwarded message — from: support mh
Date: fri, jan 8, 2016 at 4:20 pm
Subject: demand notice! Idea cellular


Dear customer,

Greetings of the day,

As per agreed terms and conditions of customer service agreement duly signed by you, we have provided cellular services towards your account no.[protected]

As per the agreement signed, you have agreed to pay your monthly bills on or before due date of bills raised and if in case of non payment therein you will be charged late payment and interest charges as applicable.

However, you have failed to keep your commitments and not paid the billed amounts on time which has lead to outstanding of rs.1860 /-towards your a/c.

Thereafter despite of repeated requests and reminders by our representatives, you have not paid the said overdue amount till date.

You are now hereby requested to make the payment of the outstanding amount of rs.1860 /-within next 2 days from the receipt of this notice.

In case of any queries/support regarding the outstanding amount, please feel free to call on gaurav: [protected]/[protected]

You can pay your bill amount by any of the below payment modes:

· use our insta pay service and pay directly without registering


https://care. Ideacellular.com/wps/portal/account/express-paybill.


· to make the payment through cash, cheque or credit card - visit your nearest my idea showroom (To know your nearest my idea, please dial *121#).


· to have a hassle free auto payment of your bills, opt for electronic clearing system (Ecs) or standing instructions (Si).


We value your association with idea, looking forward for your cooperation!

This is an auto generated mail, replies to this message are routed to an unmonitored mailbox.

Regards,
Team service delivery
Idea cellular limited
Visit us at: www. ideacellular.com

* an idea can change your life. * legal disclaimer * this e-mail may contain confidential and/or legally privileged information and is meant for the intended recipient (S) only. If you have received this e-mail in error and are not the intended recipient/s, kindly notify us at [protected]@idea. Adityabirla.com and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful.Internet communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. Idea cellular limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail.

My Idea account no.was[protected] and cellular no. was [protected]. My internet postpaid connection ( of 1 GB @ Rs.250 per month) was disconnected due to some problems in the bills issued. I did, however, paid all the bills and finally got my account closed on 6th January, 2015, the proof of which I have attached ( an invoice from the channel partners at Haldwani stating that the account is closed permanently and the balance due is nil). Even after this, I started receiving bills for the succeeding months via emails. In June, I received a call from Mr. Baldev Singh from Bellary, Karnataka ( [protected]), an employee of Idea Cellular, who told me that I had to pay an additional amount for the month of April-May, 2015. I have attached the invoice received. In November 2015, I received a legal notice via an email from Mr. Raman Chawla, an attorney in High Court, Allahabad threatening me of dire consequences if I didn't pay Rs. 840.49 + 2 % interest for every month I hadn't paid the bill, according to him. I wrote to him, providing him with documents supporting my claim.Today i.e. on 9th January '16, I received a call from an employee of Idea Cellular who threatened that he had filed a case against me. It has been a year since I got my connection closed but their harassment hasn't stopped. This is after I had got my account closed, paid all my bills and returned the sim. I fail to understand how an invoice can be issued to me even after all this. Hope that you would resolve the issue as soon as possible and I may finally get some peace of mind.

When i recharge 145 for 3G data pack then before 3G data mb lost, may be 120 mb data in my mobile before recharge plz refund my old 3G data mb . I recharge this idea mobile no [protected]

Dear customer care excutive, this is meeran my number is [protected] i have recharged 149 3G net pack as per your idea website...(image attached for ur ref) till now its not activated, I spoked with MR. arunkumar (supervisor) customer care exe.he told activated another pack.how its happened .? i am recharged as per ur website how its changed.. he not replied properly simply told mail to customer care am totally upset with this reply.. am over 4years customer of idea. Please -- replay as soon as possible.. I dont want this pack. please activate net Pack otherwise return my money, I have Print Screen ..