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Idea Cellular Complaints & Reviews

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Updated: Oct 7, 2025
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N
nisha sahu
from Bareilly, Uttar Pradesh
Dec 23, 2015
Resolved
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Without any subscription idea video talkies service has been activated on my no. [protected] n deducted 35 Rs. from my balance ...so U r kindly request u to plz Return my money back..
Aug 6, 2021
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Dear Customer,

We deeply regret the inconvenience. We have noted your concern and we have your contact details. We will get back to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular
Dear Customer,

We wish to affirm that your concern has been acknowledged and complaint for wrong deduction has been initiated by us, under reference number 1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
Dear Customer,

As per your telecon with our customer service associate on 23rd Dec 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
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    2963
    from Rupnagar, Punjab
    Dec 23, 2015
    Resolved
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    Resolved

    Address: Hanumangarh, Rajasthan, 91

    Idea Prepaid — i need my call details Dear Sir, My idea number is [protected] I need my idea call detail time from 15AGUST2015 to 23 DEC.2015 please send to my mail id all in comming and outgoing telephone number also need Regards,
    Aug 6, 2021
    Complaint marked as Resolved 
    Idea Cellular customer support has been notified about the posted complaint.
    Dear Customer,

    Call details require validation of your details. Thus, we request you to contact customer care by dialing 12345 from your Idea mobile. You can also visit our website, www.ideacellular.com.

    Thanks & Regards,
    Customer Care, Idea Cellular
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      B
      Bhuvnesh Pandey
      from Gurgaon, Haryana
      Dec 23, 2015
      Resolved
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      Resolved

      Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

      Dear Sir, My number is [protected]. When i open the browser. Idea popup become appear. when i push to the back button. idea services activate automatically... I have complaint many times to customer care...
      Aug 6, 2021
      Complaint marked as Resolved 
      Idea Cellular customer support has been notified about the posted complaint.
      Dear Customer,

      We deeply regret the inconvenience. We have noted your concern and we have your contact details. We will get back to you at the earliest.

      Thanks & Regards,
      Customer Care, Idea Cellular
      Dear Customer,

      As per your telecon with our customer service associate on 24th Dec 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

      Thanks & Regards,
      Customer Care, Idea Cellular.
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        R
        Rajkumar daga
        from Davorlim, Goa
        Dec 23, 2015
        Resolved
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        Address: 380027

        We are one of the CUG customers associated wirt Aditya Birla Group Co. Ultratech Cement Ltd.having about 15 connections. In last 3-4 months the problems of dropped calls have gone multiples and the connectivity in some areas is also very poor . Due to the reason our mobile bills is almost increased almost by 20 -25% and this also effect our business activities also. If the situation continued, we shall have no option but to change the services with some other co. Thanks, Daga Marketing Pvt Ltd. Arjun Daga [protected]
        Aug 6, 2021
        Complaint marked as Resolved 
        Idea Cellular customer support has been notified about the posted complaint.
        Dear Customer,

        We deeply regret the inconvenience. We have noted your concern and we have your contact details. We will get back to you at the earliest.

        Thanks & Regards,
        Customer Care, Idea Cellular
        Dear customer,

        You can write to our email desk at [protected]@idea.adityabirla.com for any queries. For further assistance, you can also visit our website: www.ideacellular.com.

        Thanks & Regards,
        Customer Care, Idea Cellular
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          R
          reba
          from Sonamukhi, West Bengal
          Dec 22, 2015
          Resolved
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          Resolved

          Address: 713502

          Dear Sir, I using idea sim card no. [protected], please I want incoming & outgoing call details in my email Id. [protected]@gmail.com Thanks & Regards...
          Aug 6, 2021
          Complaint marked as Resolved 
          Idea Cellular customer support has been notified about the posted complaint.

          Idea Cellular — I want incoming & outgoing six month call details

          Dear Sir, I using idea sim card no. [protected], please I want incoming & outgoing last six month call details in my email Id. [protected]@gmail.com Thanks & Regards...
          Dear Customer,

          Call details require validation of your details. Thus, we request you to contact customer care by dialing 12345 from your Idea mobile. You can also visit our website, www.ideacellular.com.

          Thanks & Regards,
          Customer Care, Idea Cellular
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            A
            Anuj Sakhare
            from Mumbai, Maharashtra
            Dec 22, 2015
            Resolved
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            Address: 411051

            I have using idea postpaid mobile number [protected] since one year.i have activated 2G 2gb internet plan on my number.which is not utilized fully due to 2G speed.and in the last month company has charged me for the over usage of internet, it says that you have utilized 2gb and more.which is impossible for me to use at 2G speed.i have other internet options such as wifi at my home.mobile internet is only for whats app, which does not consume heavy data.i have registered complaint in idea coustumer care for two times but they have not given me the right solution. complaint no.SR# C1-[protected].&SR# C1-[protected]
            Aug 6, 2021
            Complaint marked as Resolved 
            Idea Cellular customer support has been notified about the posted complaint.
            Dear Customer,

            We regret the inconvenience. Your contact details are with us and we will get back to you soon.

            Thanks & Regards,
            Customer Care, Idea Cellular
            Dear Customer,

            We wish to inform you that your complaint for billing has been resolved. For further assistance, kindly contact our Idea customer care helpline.

            Thanks & Regards,
            Customer Care, Idea Cellular
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              D
              Dipesh Savla
              Dec 22, 2015
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              Address: 400083
              Website: www.ideacellular.com

              I had done an Online Recharge of Rs. 120/- done on 16th Nov 2015 for my mobile no [protected] through my debit card. The funds were debited from my bank a/c but the recharge did not reflect in my mobile a/c. The transaction id is EICD[protected] (Copy attached). I have called the call center twice and was assured that the money would be credited to my bank a/c in 3 working days. I have send 2 emails id which remain unanswered. If i do not get my money back in next 3 days i am going to sue idea cellular for harassment.
              Idea Cellular customer support has been notified about the posted complaint.
              Dear Customer,

              We deeply regret the inconvenience. We have noted your concern and we have your contact details. We will get back to you at the earliest.

              Thanks & Regards,
              Customer Care, Idea Cellular
              Not received the refund and no one has contacted yet.
              Dear Customer,

              We tried calling you on your provided numbers however, were unable to reach you. Please share your alternate contact details and suitable date/time to contact you.

              Thanks & Regards,
              Customer Care, Idea Cellular
              Call me on [protected] & [protected]. I have not received the refund yet nor the recharge has been done.
              Dear Customer,

              You can write to our email desk at [protected]@idea.adityabirla.com for any queries. For further assistance, you can also visit our website: www.ideacellular.com.

              Thanks & Regards,
              Customer Care, Idea Cellular
              I have alrady written to the above email ids but did not receive any response. No one from idea has even tried to contact me. Refund my money back or get ready for action from TRAI.
              I had done an Online Recharge of Rs. 101/- done on 1st July 2017 for my mobile no [protected] through net banking. The funds were debited from my bank a/c but the recharge did not reflect in my mobile a/c. The transaction id is 532380 .every time i called the call centre the phone is enaged.

              Kindly send the money back or do the recharge as soon as possible.
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                P
                Parth Brat Yadav
                from Thanesar, Haryana
                Dec 22, 2015
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                Address: Agra, Uttar Pradesh

                My mob no is [protected], a postpaid connection, because of bussiness purpases, i have to travel a lot but internate service doesn't work during roaming even in delhi, gurgaon and NCR. I always make on the Data services during roaming but really its very painfull to avail your internate 3G services. Because of this problem, i suffer a lot during access my e mails. Please do what you can do to solve this horrible problem. Just because of this problem, i am thinking to turn off your connection and going to opt othe company.
                Aug 6, 2021
                Complaint marked as Resolved 
                Idea Cellular customer support has been notified about the posted complaint.
                Dear Customer,

                We deeply regret the inconvenience. We have noted your concern. Please give us some time so that we can get in touch with you and discuss your concern.

                Thanks & Regards,
                Customer Care, Idea Cellular
                Dear Customer,

                As per your telecon with our customer service associate on 23rd Dec 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

                Thanks & Regards,
                Customer Care, Idea Cellular
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                  S
                  SHISHIR DUTT
                  from Agra, Uttar Pradesh
                  Dec 22, 2015
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                  Address: Pune, Maharashtra, 410507

                  I took a new postpaid sim of Idea from Pune on 10th Dec., I was told that sim will become activated within 24 hours within which verification will be done . All was done and then sim activation was cancelled . After several complaint the message on alternate no. said that sim is activated but actually the sim never got activated until today and customer care is either unresponsive or not providing a logical answer to my problem . It is 13 days and they could not get the sim activated plus their customer care doesn't respond and resolve the problem at all . I'm unable to use 3G internet services, I had already given my new mob. no. to my aquaintances but unfortunately the sim is still not working
                  Idea Cellular customer support has been notified about the posted complaint.
                  Dec 24, 2015
                  Updated by SHISHIR DUTT
                  Idea postpaid sim not activated even after 15 days
                  Idea cellular have failed to activate my sim in 15 days time . This is how efficient their system is !!!
                  They are unable to tell me as to how to dial 59059 when i do not have signals in my sim!!! . On all the platforms and out of all the complaints i have made to idea customer care you provide the same silly, non-sense, typical reply . You guys are there to make fools of the customer . My sim is not working for 15 days straight and you are preaching me !!!
                  Next non-sense reply/preaching from idea representative will be to ask me to take out the sim and put back again or switch off and on the phone, which i have been doing everyday . Idea thinks every customer is a fool and they have been given license by trai to make business out of it by fooling and cheating each and every customer .

                  Why can't idea tell me straightforwardly that customer is a fool and that frustrating idea customer "un"care will never resolve this issue . Idea customer care, pls. Let me know that you will not do anything other than preaching me on what to do or provide frustrating ref. No.S on your system through a computer for every email complaint and never provide any solution .

                  I think it is the most foolish, idiotic, deceiving, nonsense, apathetic, third grade customer service i have ever encountered in my life .
                  Dear Customer,

                  We understand your concern and regret the inconvenience. In order to investigate the issue, we need you to share your Idea mobile number and alternate contact details. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.

                  Thanks & Regards,
                  Customer Care, Idea Cellular
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                    S
                    samad_22
                    from Bengaluru, Karnataka
                    Dec 22, 2015
                    Resolved
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                    Resolved

                    Address: Bangalore, Karnataka, 560005

                    Hello Team, I bought an Idea SIM on 18.12.2015, from the store located Musafa Telecom, No 13, 96/11 4th cross, 2nd Block HRBR Layout, Bangalore-560043 and submitted all the docs, and till 22.12.2015 it has not been activated even after 4 days, When contacted CC they informed that the docs were not submitted. Really annoying services from Idea.
                    Aug 6, 2021
                    Complaint marked as Resolved 
                    Idea Cellular customer support has been notified about the posted complaint.
                    Dear Customer,

                    We understand your concern and regret the inconvenience. In order to investigate the issue, we need you to share your Idea mobile number and alternate contact details. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.

                    Thanks & Regards,
                    Customer Care, Idea Cellular
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                      M
                      mastud.sumeet
                      from Bengaluru, Karnataka
                      Dec 22, 2015
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                      Address: 411015

                      Do you know how “Idea” makes profit by providing stupid features like VAS??? “Idea” provides Value Added Services (VAS) in a very bad manner to make profit. While surfing they render VAS related pop-ups along with option “Yes” / “No” to subscribe that particular service. But usually there is a delay in pop-up rendering may be due to network congestion or they programmed it in that manner to cheat people. So here if you are using a Smart Phone then usually people scroll in between to check why page is not get getting loaded. But once you scroll during this period (i.e. before rendering the complete pop-up) most of the time VAS get subscribed for you. And immediately after that you received one nice sugar-coated message which specifies Rs. X is charged for the subscription of VAS. This is how they make profit by cheating people. Also after complaining about this there customer care executives not able to provide the solution. And you can say, “What an Idea Sirji… To make a profit…”
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                        கணேசன் செங்குந்தர்
                        from Mumbai, Maharashtra
                        Dec 22, 2015
                        Resolved
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                        Resolved

                        Address: 400701
                        Website: IDEA.COM

                        Hi, I am Ganeshan, one of your regular customer since past 5 years. I am really disappointment that Idea is unable to activate a DIALER TONE on my number [protected]. Customer care representatives Vaishaali, Rekha & Sunil yadav whom i spoke to regarding my dialer tone activation has been giving false information & unfaithful commitment of activating my dialer tone within 24 working hours. I have also logged a complain 1-[protected] which has been in closed state without any resolution. KINDLY ACTIVATE A DIALER TONE IN MY NUMBER [protected], ELSE HEREAFTER I WILL GO FOR PORTING CODE TO SOME OTHER NETWORKS LIKE AIRTEL, VODAFONE. ALSO I WILL NEVER RECOMMEND MY FRIENDS OR FAMILY TO USE IDEA SERVICES. KINDLY RESOLVE MY COMPLAIN 1-[protected]
                        Aug 6, 2021
                        Complaint marked as Resolved 
                        Idea Cellular customer support has been notified about the posted complaint.
                        Kindly find the attached screenshots as proof of your careless Idea services.
                        Dear Customer,

                        We deeply regret the inconvenience. We have noted your concern. Please give us some time so that we can get in touch with you and discuss your concern.

                        Thanks & Regards,
                        Customer Care, Idea Cellular
                        Dear customer,

                        You can write to our email desk at [protected]@idea.adityabirla.com for any queries. For further assistance, you can also visit our website: www.ideacellular.com.

                        Thanks & Regards,
                        Customer Care, Idea Cellular
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                          M
                          Manoj Mahadik
                          from Pune, Maharashtra
                          Dec 22, 2015
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                          Address: 400068

                          My contact number is [protected], they said you have not used this number by 90 days, That is why the number is deactivated. The non acceptable things is they deactivated with out user intimation, Its actually non acceptable by a this types of professional organisation. Kindly activate my idea number asap. Contact Details = [protected] Name= Manoj Mahadik
                          Idea Cellular customer support has been notified about the posted complaint.
                          Dear Customer,

                          We sincerely regret the inconvenience. We will revert with an update shortly.

                          Thanks & Regards,
                          Customer Care, Idea Cellular
                          Dear Customer,

                          As per your telecon with our customer service associate on 23rd Dec 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

                          Thanks & Regards,
                          Customer Care, Idea Cellular
                          Issue not resolved regarding activating [protected] idea No.
                          Please call me back on [protected]. Because the my idea is having issue with my scenario.
                          Please call me back on above number or give us direct no for further discussion.

                          Regards,
                          Manoj Mahadik
                          [protected]
                          Dear Customer,

                          As per your telecon with our customer service associate on 1st Jan 2015, we wish to inform you that the matter is currently being followed up and we will revert to you at the earliest.

                          Thanks & Regards,
                          Customer Care, Idea Cellular
                          As per telephonic conversation had with rashmi (Social media executive) she told me that i have forwarded your query to senior IDEA department & in response of senior team not received a single call from your senior technical department. i don't understand how professional organisation work like that.

                          Contact Details = [protected]
                          Dear Customer,

                          We tried contacting you on your Idea number but we couldn't reach you. Hence, we request you to inform us the convenient date & time to contact you and have your issue resolved.

                          Thanks & Regards,
                          Customer Care, Idea Cellular
                          Bad services ever provided by idea.
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                            R
                            Ram kundra
                            from Jamnagar, Gujarat
                            Dec 22, 2015
                            Resolved
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                            Resolved

                            Address: Rajgarh, Madhya Pradesh, 465685

                            Dear Sir, I using idea sim card no. [protected], please I want incoming & outgoing call details in my email Id. [protected]@gmail.com Thanks & Regards
                            Aug 6, 2021
                            Complaint marked as Resolved 
                            Idea Cellular customer support has been notified about the posted complaint.

                            Idea — Incoming number details

                            Dear Sir, I using idea sim card no. [protected], please I want incoming & outgoing call details in my email Id. [protected]@gmail.com Thanks & Regards
                            Dear Customer,

                            Call details require validation of your details. Thus, we request you to contact customer care by dialing 12345 from your Idea mobile. You can also visit our website, www.ideacellular.com.

                            Thanks & Regards,
                            Customer Care, Idea Cellular
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                              M
                              Maheysh
                              from Ahmedabad, Gujarat
                              Dec 22, 2015
                              Resolved
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                              Resolved

                              Address: Nagpur, Maharashtra, 440022

                              This is to inform you that till yesterday morning I was having a main balance of Rs 46/- as well as 245 MB in my data pack though the validity if the data pack was upto 21st Dec 2015 but all of a sudden the 245 MB as well as the main balance of Rs.46/- was reduced & the reason is best known to Idea Cellular only. Earlier in 2 occasions the main balance was deducted without citing any valid reasons. During the month Nov 2015 there was a main balance if Rs 92/- & in Dec 2015 there was a balance of Rs 75/- but whenever the data pack was about to expire every time the Idea Cellular use to deduct the talt time balance also In view of the above I request that the amount wrongly deducted from the main balance may please be deducted viz 92/-, 75/- & 46/- thus total Rs 213/& should be credited in my pre-paid account immediately otherwise I shall change the operator, as earlier I was having the said no. of Reliance but due to the frequent nuisance of wrong deduction of the talk time I had changed the operator. Matter most urgent MAHESH IYER
                              Aug 6, 2021
                              Complaint marked as Resolved 
                              Idea Cellular customer support has been notified about the posted complaint.
                              Dear Customer,

                              We understand your concern and regret the inconvenience. We have noted your concern. We will get back to you soon.

                              Thanks & Regards,
                              Customer Care, Idea Cellular
                              Dear Customer,

                              We have thoroughly checked your Idea account details and it is found that the charges applied to you are correct as per the GPRS plan assigned. For further assistance, kindly contact our Idea customer care helpline.

                              Thanks & Regards,
                              Customer Care, Idea Cellular
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                                K Ram
                                from Jammu, Jammu and Kashmir
                                Dec 22, 2015
                                Resolved
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                                Resolved

                                Address: Udhampur, Jammu and Kashmir

                                Sir I am Mr Kishora Ram of Idea consumer and I have idea no [protected] for J&K region. I recharged my phone on 20 Dec 15 for Rs 200 and I got Rs 220 talk time balance. but sir company has been deducted Rs190 in an hour on 21 Dec 15 and tell me you used 66 MB extra Data used but the company when deducted my balance then my data balance was 31.41 MB remaining. Without any prior info company cut my balance from my talk time balance. Although company have a different2 plan for Data recharge and talk time recharge, then how can cut my talk time balance against Data. I feel that the above said company doing a huge cheat with customers. Henceforth I request to you stop this time of background fraud doing by this type of cellular companies. Pl give your kind attention on the matter
                                Aug 6, 2021
                                Complaint marked as Resolved 
                                Idea Cellular customer support has been notified about the posted complaint.
                                Dear Customer,

                                We deeply regret the inconvenience. We have noted your concern. Please give us some time so that we can get in touch with you and discuss your concern.

                                Thanks & Regards,
                                Customer Care, Idea Cellular
                                Dear Customer,

                                As per your telecon with our customer service associate on 23rd Dec 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

                                Thanks & Regards,
                                Customer Care, Idea Cellular
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                                  bapuji88
                                  from Anakapalle, Andhra Pradesh
                                  Dec 22, 2015
                                  Resolved
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                                  Resolved

                                  Address: Hyderabad, Andhra Pradesh, 534101
                                  Website: www.ideacellular.com

                                  Hi sir, my name is bapuji muppana i am using sim(my mobile number is : +91 [protected]) since 8 years and in this april of this year i port number to idea(previsuly it was vodafone) and i am using this number also and i do not why my mobile number was inactive and this was happened on 12-dec-2015 and that too with out giving any information you people did my sim as inactive status and my mobile number is not working now and i am even went to your customer care office and they are also not giving exact information why this was happened and customer care call center people are very worst and even they also do not know . i want that sim back and i lost many things and many relations bcoz of this sim was inactive and i want exact information and i want sim back
                                  Aug 6, 2021
                                  Complaint marked as Resolved 
                                  Idea Cellular customer support has been notified about the posted complaint.
                                  Dec 22, 2015
                                  Updated by bapuji88
                                  sir i am waiting for your response it is already 10 days completed that my sim was inactive status and i cant wait more than this
                                  Dear Customer,

                                  We deeply regret the inconvenience. We have noted your concern. Please give us some time so that we can get in touch with you and discuss your concern.

                                  Thanks & Regards,
                                  Customer Care, Idea Cellular
                                  Dear Customer,

                                  We regret the inconvenience caused please provide us your alternate number & inform us the convenient date & time to contact you and have your issue resolved.

                                  Thanks & Regards,
                                  Customer Care, Idea Cellular
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                                    S
                                    S_Jagtap
                                    Dec 21, 2015
                                    Resolved
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                                    Resolved

                                    Address: 411028

                                    Hi, I am Santosh Jagtap I am using Idea Postpaid number [protected] from last 1 year recently I had raised a request for conversion of this number from postpaid to prepaid I had raised this request on 11/12/2015 I had paid all the dues and submitted the request form to the Idea out-late located at Hadapsar near Bhaji mandi Pune -411028 owner name Bhaushab Fugare. Ph. ([protected]). It is really very harassing I visited out-late many time but there is no positive approach regarding my request please do needful It is making my experience worst with Idea. Mailing address- [protected]@gmail.com Alternate number- [protected] Thank you Santosh Jagtap
                                    Aug 6, 2021
                                    Complaint marked as Resolved 
                                    Idea Cellular customer support has been notified about the posted complaint.
                                    Dear Customer,

                                    We deeply regret the inconvenience. We have noted your concern. Please give us some time so that we can get in touch with you and discuss your concern.

                                    Thanks & Regards,
                                    Customer Care, Idea Cellular
                                    Dear Customer,

                                    We regret to inform you that your number has not been activated as the documents you submitted have not reached us. We would request you to contact the touch point where documents are submitted.

                                    Thanks & Regards,
                                    Customer Care, Idea Cellular
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                                      sonu909
                                      Dec 21, 2015
                                      Resolved
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                                      Resolved

                                      Address: New Delhi, Delhi, 110044
                                      Website: www.idea.com

                                      Sir I am used [protected] idea no. I want to know call details inconeing & outgoing call period oct.to 21 dec.in my mail id [protected]@gmail.com
                                      Aug 6, 2021
                                      Complaint marked as Resolved 
                                      Idea Cellular customer support has been notified about the posted complaint.
                                      Dear Customer,

                                      We request you to call 12345 to contact our customer care helpline to get your call details as it requires validation of your details. You can also visit our website, www.ideacellular.com.

                                      Thanks & Regards,
                                      Customer Care, Idea Cellular
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                                        sagar.sable
                                        from Aurangabad, Maharashtra
                                        Dec 21, 2015
                                        Resolved
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                                        Resolved

                                        Address: Mumbai City, Maharashtra, 400004

                                        I'm the costumer of idea cellular from last 3 month's but I'm not satisfy abt the bill which I get after generation something issue is going on the bill from first bill I had the prob but till now no solution, gallery just giving a words but not working on it, it is located in virar. The executive pravin and sachin are bluffing with customers.
                                        Aug 6, 2021
                                        Complaint marked as Resolved 
                                        Idea Cellular customer support has been notified about the posted complaint.
                                        Dear Customer,

                                        We understand your concern and deeply regret the inconvenience. In order to investigate the issue, we need you to share your Idea mobile number and alternate contact details. You can also visit our website, ww.ideacellular.com or call 198 from your Idea mobile.

                                        Thanks & Regards,
                                        Customer Care, Idea Cellular
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