Idea Cellular — customer care (shubham ) behaviour was very bad.

Address:

Jhansi, Uttar Pradesh

Sir I get a sms from idea related to use of my idea number [protected]. so I call customer care to clear my doubts where mr shubham attend my call.when ask him about the message first of all they said my number is from west bengal and I have to call in that Zone.so I asked what are saying? he said it was technical problem. After this I asked about that message which says if I dont make call then they deduct Rs 20 from my balance. so his answer is that if you don't do that then you have to pay for it. then I again ask him but why I should do that? he says because you get that message . I asked what is the reason to do that reason . he said if you don't do that then your service will we stopped so if you want to continue you should make that recharge. I told him that now I am in roaming so I dont make call by it but I use inter net on this number. he said you have to make the recharge. then I asked him to transfer my call to any one your senior who tell me the reason of this recharge. his answer is that it is not possible to do that and if you want to continue your service then you have to make this recharge. so sir I request you to take some action or give some training to your employees for services. I want fast reply on this mail.