[Resolved]  Idea Cellular — Excess bill against internet usage

Address:

Mumbai City, Maharashtra, 400002

This has become totally intolerable now. I have been complaining about usage of internet pack on my IDEA no [protected] since long but till date it has not been resolved. Soon after I got my no portable from Vodafone to IDEA the free limit of internet pack getting finished even before its expiry has almost got doubled even keeping the usage same as was in Vodafone network. I complained, you people didn’t resolve, disconnected my services w.e.f. 7th Dec 2015. Since then I have not used IDEA internet pack. Today i.e. 4th Jan 2015, when after a month I switched the data usage in my phone to IDEA network I got a message saying almost 40MB has been used since 16th Dec 2015 (as my Bill cycle starts from 16th every month). Kindly see the attached screenshot for your reference which clearly shows deduction from your end of 40MB. Now this time I need a proper explanation for how can 40 MB of data be deducted when I have not used the IDEA internet for even 1 sec from 7th Dec 2015 till today morning when I took the above screenshots. I also work in Service industry just like you people and we resolve customer issues with proper care unlike you people. Request you to kindly resolve this matter and refund the excess amount of 563 Rs. I have paid for the last bill which you have charged for the excess usage of internet above free limit ( which is definitely a fault at your end) otherwise I am going to take this matter with your higher ups and I ensure you I will do that.