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Idea Cellular

Idea Cellular — Extra Charges in the bill

Address:New Delhi, Delhi

On 17th Feb, Idea activated Internet package of 1GB on my mobile without any request from my side. I immediately called CC and asked them to deactivate it with SR C1-[protected] (For which i got the waivered after posting on this site) On 5th March again the same service was activated. When I called CC, they told me that they are going to deactivate it immediately and because you have not used any internet data so far, there will be no charges in Mar bill. But, the march bill was again with extra charges of Rs. 250. On 2nd Apr, Idea CC executive told me that its a mistake from their side and Rs250 will be waivered in your account on 7th Apr 4:04 with the communication ID C1-[protected]. Now on 6th of Apr I am getting the message that we are unable to process your request. Regret the inconvience caused and the reason is that the service was deactivated in the middle (05 mar) of month.
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Comments

Dear Customer,

We deeply regret the inconvenience. We have noted your concern. We will get back to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular
Reply
Dear Customer,

We have thoroughly checked your Idea account details and it is found that the charges are levied correctly in your bill towards GPRS plan assigned. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
Reply
If you have thoroughly checked then please let me know why this service was not deactivated on 17th Feb (C1-[protected]) and if you don't have the answer then please provide the appellate authority details for further communication. I would try asking them.
Reply
Dear Customer,

We wish to affirm that your complaint for billing has been initiated by us, under reference number C1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
Reply

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