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Dear Customer,
We regret the inconvenience caused to you. Our efforts in contacting you could not be established. Please share your alternate contact number and suitable time for us to reach you and address your concern.
Thanks & Regards,
Customer Care, Idea Cellular
We regret the inconvenience caused to you. Our efforts in contacting you could not be established. Please share your alternate contact number and suitable time for us to reach you and address your concern.
Thanks & Regards,
Customer Care, Idea Cellular
four months back I took new post paid connection
And Plan is (No shock bill) 549 [protected]
Includes
450 minute call
100 sms
2gb 3G data
Bill cycle date is 6
In 3rd month I used my all(freebies) 3G data within t 10 days and I wanted more Internet
So I send request to activate 2g 180 pack by sms on date 16 8:27 am
Suddenly message came from idea ( photo of mails from idea I attached )
That your request of removal 3G 549 plan is processed new tariff will apply after 1 hour
Within a minute I called to costumer guy and told them To cancel my activated booster pack I don't want to change my plan
And I request him to cancel my latest request
and
restore my previous plan. He accepted my request
And restore my previous plan.(photo of mail attached )
But next day my unbilled amount increased by 1400 rupees and due to credit limit they stopped my outgoing facility I tried to tell them problem
I wrote mails to them for unfair charges
But they asked to pay bill
I told them give my fair bill I will pay
And after month they stopped my both service (incoming & outgoing)
I have no option I took another sim and started my service
Now they quit my service right from next day of problem occurred and yet they not closed my account and charging me monthly bill
Vinayak Tambe
And Plan is (No shock bill) 549 [protected]
Includes
450 minute call
100 sms
2gb 3G data
Bill cycle date is 6
In 3rd month I used my all(freebies) 3G data within t 10 days and I wanted more Internet
So I send request to activate 2g 180 pack by sms on date 16 8:27 am
Suddenly message came from idea ( photo of mails from idea I attached )
That your request of removal 3G 549 plan is processed new tariff will apply after 1 hour
Within a minute I called to costumer guy and told them To cancel my activated booster pack I don't want to change my plan
And I request him to cancel my latest request
and
restore my previous plan. He accepted my request
And restore my previous plan.(photo of mail attached )
But next day my unbilled amount increased by 1400 rupees and due to credit limit they stopped my outgoing facility I tried to tell them problem
I wrote mails to them for unfair charges
But they asked to pay bill
I told them give my fair bill I will pay
And after month they stopped my both service (incoming & outgoing)
I have no option I took another sim and started my service
Now they quit my service right from next day of problem occurred and yet they not closed my account and charging me monthly bill
Vinayak Tambe
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Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
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We regret the inconvenience caused to you. We have your contact details and we have noted your concern. We will get back to you soon.
Thanks & Regards,
Customer Care, Idea Cellular