| Address: New Delhi, Delhi |
Hi
I have submitted a complaint to idea cellular which is given as below
""MY IDEA NO. is XXXX
i have done a3 g recharge of rs 249 before recharge my 3g balance was around 600 mb and after recharge instead of adding balance my 600mb data was lapsed i have spoken to customer on 12345 and 198 to lodge my compalint 3 times spoken to vikas, deepak, harihar and also someone else also at 6:15 pm today each time i got different answers, one said my 3g balance data is added and two said that data is lapsed. these guys doesnt know what gb mb is and i have to explain them what it is. i want my remaining balance back or i will escallate this issue till TRAI""
The reply from Customer care i got that they will reimburse the amount and their mail is as below:
"From: <[protected]@idea.adityabirla.com>
Date: Saturday, October 18, 2014
Subject: With reference to your Idea Mobile Number : [protected] and SR Number : Q1-[protected]
To: [protected]@gmail.com
Dear Customer
Greetings of the day!
This is with reference to your e-mail regarding refund.
We acknowledge receipt of your concern refund and shall revert at the earliest with the resolution of your complaint.
We apologize for the inconvenience and appreciate your patience and co-operation in this interim.
Kindly note the service request number Q1-[protected] for your reference.
We deeply regret the inconvenience caused to you in the event of any service lapse on our part.
Also, we would ensure that the matter be brought to the notice of the concerned people to avoid recurrence of such incident in future.
You may also contact our Customer Care by dialling 12345 (nominal charges of 50 paisa / 3 minutes) from your Idea mobile number & in the event of any Request & Complaints dial 198 (Toll free).
Thanks and regards
Deepa Verma
Customer Service Team
Idea Cellular Ltd"
But after few days i didnt got the reimbursement then i wrote a mail to appellate and they replied me:
"From: Appellate Delhi <appellate.[protected]@idea.adityabirla.com>
Date: Saturday, October 25, 2014
Subject: With reference to your Idea Mobile Number : [protected] and SR Number : Q1-[protected]
To: "[protected]@gmail.com" <[protected]@gmail.com>
Dear Mr. Ahmed,
Greeting for the day!
With reference to your mail, we would like to inform you that first recharge of Rs. 249 was made by against your Idea number [protected] on September 27, 2014 in which you were eligible for 1GB 3G data for 30 days.
We would like to inform you that another same recharges was made by you on October 1, 2014 and October 13, 2014 against your Idea account due which all the benefits gets over lapsed.
As per the details mentioned above, we regret that we would not be able to reverse the balance towards your Idea mobile number.
We value your association with us and look forward to your continued patronage.
We would request you to please follow the below touch points in case of any future assistance:
Regards,
Jatin Kumar "
Request you to resolve my complaint
Aug 13, 2020
Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint.
We wish to inform you that details of one subscriber cannot be shared with another. Thus, we request to lodge an FIR in the nearest police station.
Thanks & Regards,
Customer Care, Idea Cellular