Idea Cellular Complaints & Reviews

In spite of repeated request & reminder for STOP & Deactivate the VAS Services such as VIP Games, Video Talkies, Biscoot Store & Gamifive on my idea mobile [protected] during the month November-2015 & December-2015 I was charged Rs.415/- vide Bill No.[protected] dated 25.12.2015 A/C No.[protected] for the VAS services such as VIP Games, Video Talkies, Biscoot Store & Gamifive which are I have never used or requested for the same as detailed below : VAS SERVICES PERIOD AMOUN[Rs.] Video Talkies...26/11/15 to 2/12/15 Rs.35.00 Video Talkies...3/12/15 to 9/12/15 Rs.35.00 Video Talkies...10/12/15 to 16/12/15 Rs.35.00 Video Talkies...17/12/15 to 23/12/15 Rs.35.00 Video Talkies...24/12/15 to 30/12/15 Rs.35.00 Biscoot Store... 4/12/15 to 10/12/15 Rs.35.00 Biscoot Store... 11/12/15 to 17/12/15 Rs.35.00 Biscoot Store ...18/12/15 to 24/12/15 Rs.35.00 Gami five...13/12/15 to 26/12/15 Rs.45.00 VIP Games ... 04.12.2015 to 03.01.2016 Rs.90.00 Total Rs.415.00 It is to mention here that I have requested or demanded for VAS Services such as VIP Games, Video Talkies, Biscoot Store & Gamifive and I have never utilized such services so charges made to me are unauthorized charges and I am not liable to pay such charges . You are requested to waive the Unauthorised charges of Rs.415/- for VAS Services such as VIP Games, Video Talkies, Biscoot Store & Gamifive on my idea mobile [protected]. After getting confirmation for waiver of charges of Rs. 415.00 I will pay the Idea Bill failing which I will move to the consumer forum for Unauthorised charges of VAS Services such as VIP Games, Video Talkies, Biscoot Store & Gamifive on my idea mobile [protected]. Kindly convey your decision/Approval for waiver o[censored]nauthorised charges of Rs.415/- for VAS Services on my idea mobile [protected]. M.H.PARMAR

This is complaint for VAS charges which is levid in my bill from last 2bills. My no [protected] in which last 2bills VAS charges levid appx Rs 2000 which is unnecessary levid I never use this type of services and when I received a SMS related to VAS service and on the same time I had sent request to deactivate VAS And again I am receiving the same and continually receiving the same and charges levid So reverse the VAS charges from my bill from last 2bills and in current month too...

Hallo sir my name is dilip matade mo.no.[protected] my problem is me collar tone activate and 249 rs debit. but i think this service is free before activate call me and information take me this service is free. i want my account balance give me return.

Sir, on 18/12/2015, there was an offer of 1gb 3g in rs 148/- . I just recharged by seller mobile, but i credited only about 450 mb, i think that it would be credited in a time after, but not. i tried to resolution by customer care but it was all in wain. this is a bad customer service and unprofessional practice and a cheating with customer by showing offer but not giving proper benefit. it also repels customers from company. so kindly resolve the issue as earliest as possible & credit my rest MB 550.

Hi sir i m elridge dsouza a student . i hav a lot of issues regarding the post paid plan ..when i approachd a idea centre in bangalore to convert postpsaid to prepaid they deny...they promised that i could convert it after 3 months but now they are telling i hv to wait for a year...and they are demanding money i have already paid sum amount while registered to your network ...plz give me solution to resolve this problem and the service and the staff is very bad ...i hope this complaint is read and the problem can be solved without fake promises my no.[protected]

I have recharge on idea cellular number [protected] - 2g internet of 178 by *800*178# at 12:05 am on 27 dec 2015, but they deduct 178 twise. after calling customer care they say i have done recharge twise in 15 sec. i have done only once and that ussd code was waiting. i am attahing screen shot of message i get which is come at same time twise. please do needfull. customer care doesnt responding and not taking my complain. plz plz do needfull... Thanks...

Sir, My name is RambaranYadav, I have lost my simcard with handset, so I need to block my idea sim card number, so that it cannot be used by anyone illegely. My idea number is [protected].date 26.12.2015

I lost my sim card, i replace the sim card then its work 10 days, after 10 days its not work, the problem is idea store tirupati, he never sumbit my id proofs.Their asking again photo and id proof.but now store manager says its working 45 days later.what can i do?

My balance was deducted from main a/c, and your executive are not replying correctly, always telling that system is slow contact after 2 hours. plz look in to matter otherwise I shall have to go to consumer court.

Dear sir, myself kanhaiya lal and my idea(delhi) mobile no is [protected]. Before 6 days, i got a massage from airtel that your no. Is being ported out in airtel, but i never tried to do so. Today i got a call from airtel, from that call i came to know that a boy(named himanshu) is porting out my no in airtel. Now the question is from where this boy got my portibility code, and why idea cellular allow a person to port out my no. Without my permission. I never try to port out my no. From idea. I am a satisfied costumer of idea and want to be in idea. So pls save my no. From this type of fraudies. I will be highly oblised to u. Thanx

Without taking permision internet services is being activated on my number, i clarified to the customer about that and is being deactivated those services, after some time again is being activated and charged in my bil. When i had a wrd with ur senior executive he refuses to cancel and continued it said to pay for it. On the mater of cals audit, the reply was there is no as such cal audit and u cant let any of my cal to get audited...these are the services provided by your company...horible

Please be informed that I have been approached from IDEA for number port scheme and I have been told that I will get a plan of 299 in which I will be getting 2gb 3G data 500minutes, 100sms and free calls between both my numbers which I am porting from AIRTEL to IDEA. And only of the Plan I was getting from IDEA I said I am ok and ready to PORT to IDEA. But now when I got a call to confirm whether I port from AIRTEL to IDEA from IDEA customer care they told me there is no such plan. If there is no such plan why such companies or associates are hired who sell IDEA services just for the sake of increase the numbers. The main concern of a consumer connecting to any other network is only good services and commitment of quality and quantity if it is not met there is no consumers. I hope you will understand my concern and sort it out ASAP. I have paid a sum of 300/- rupees for the 2 SIM cards I have got. If the above said plan can be provided then I am happy to join the IDEA consumer ship otherwise please arrange a refund of my money. I have attached the receipt of the amount paid for number PORT. Also I have attached the plan which I have received on email too from the Vconnect team. Below is the information for my mobile number :- [protected] – (IDEA SIM -[protected]) [protected] - (IDEA SIM -[protected]) The contact number of the person who offered me plan is – [protected] / [protected].

i just want to know that what is data proration? i was using 2g internet pack. In the half of month i got a call from ur customer care nd they offered me 3g pack in 125 rs. So i accepted it. After a day of activation i got a message that ur credit limit is over and my services were barred. Now i got my bill details in which the data proration charge is mentioned of 1400+ rupees. i just want to ask u that do u hv right to charge more from ur customer without giving any information?? it is ridiculous . i jst want to port. i have 3 numbers of idea in my family now i m porting them too.

This is complaint for VAS charges which is levid in my bill from last 2bills. My no [protected] in which last 2bills VAS charges levid appx Rs 1000 which is unnecessary levid I never use this type of services and when I received a SMS related to VAS service and on the same time I had sent request to deactivate VAS And again I am receiving the same and continually receiving the same and charges levid So reverse the VAS charges from my bill from last 2bills and in current month too

I HAVE RECHARGE[protected].11 am benefit -for incoming in roaming of rs. 71 and same day 9:31 recharge 64 benefit STD [protected]@25/min-days) after recharge extra charge for calling have been take from me on my no. [protected] please refund my charge and give the facility of Roaming and Benefit of STD charges

I was contacted on phone by idea representative to port o my already prepaid idea connection to postpaid.i agreed and idea representative visited me on 7/12/15 and charged rs1000/- and given me two postpaid sim cards one for me and other for my wife and taken relevant documents required for connection from me. by 18th december 2015 my all formalities regarding documentation was done and they started processing my connection. now its 26/12/15 my one connection is activated on 23/12/15and other is still not processed.

On 23 Dec 2015, Request to transfer data 250 Mb data from my Mob No [protected] to my another number [protected] has been made vide SR no ST 1-[protected] dated 23 Dec 2015. But the data has not been transferred to [protected] but the 250 MB has been deducted from [protected] Since, it was an urgent requirement, an subsequent request vide ST 1-[protected] dated 24 Dec 2015 has been made to transfer the 250 mb data and this time also same thing happened that the data deducted from [protected] but not transferred to [protected] . Several telephonic call also has been made to Customer care on 198 throughout 25 Dec 2015 but the your customer care executive are not giving the proper answer and all the time asked me to call after 02 hours as the system is slow. Till now neither the data has yet credited nor any satisfactory reply received from your end. Please look into the matter otherwise I will be left with no option but to knock the consumer court to get the justice and also publish the same in social media to make aware to all other customer of your company

I have stopped using the services in October month it self and sent lot of mails to stop billing but still i am getting bills on [protected], stop billing.

I am using Idea broadband since last few months I started using idea broadband with a plan of Rs 799 in which they gave me 25GB data on 2MBPS and after that unlimited but as I got to know about a plan which is PUN_800 where they offer me 35GB Data on 2MBPS speed and then unlimited on a lower speed but since I upgrade for this I found that I am trapped in a wrong commitment game since I upgraded for the new plan I am getting a very poor speed sometimes it is 0.04MBPS Downloading and 0.02MBPS Uploading and I started complaining about it from first week of december ( Ticket Nos TCT[protected], TCT[protected], TCT[protected] also I have sent many emails to them with attached speed test results once their engineer visited my place and after some work he said that speed is ok and that is only I will get again I checked speed and my speed was 0.67MBPS Downloading so I again sent the same report to them but still my issue is pending and I got message that my complaint is closed in this period when I was complaining about bad speed I logged into my customer panel and checked usage history and I was shocked when I saw my usage as per their system as per their system my average daily usage is 1.4GB per day which is totally wrong I do not used that much data in a day actually I can't use that much data in day as I am using it just for browsing chatting and for some emailing work also I can't use that much data in a day as my speed was too low and I called them for the same issue but every time they said that system is showing what I used they can't do anything in it yesterday when there is no internet connectivity at my place for which I have made a complaint and their engineer came for that and he also found that there is no internet connectivity till 4.57 PM on that day also their system is showing that I have consumed near about 2.4 GB Data what I can do please suggest me still there is no reply from Idea and every day when I call they do not help me

I am an IDEA Prepaid customer. My Sim Card has been blocked and is asking for PUK code. my Idea no is [protected] Please can you provide me with my PUK code.