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Idea Cellular Complaints & Reviews

www.ideacellular.com

3.2

Updated: Oct 7, 2025

Complaints 16717

Resolved

9873

Unresolved

6844

Good! Idea Cellular values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Idea Cellular step up their efforts to fully resolve all complaints 👍

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Address: Pune, Maharashtra

Hello Sir/ Madam, My name is Yogesh Amone form Pune Kharadi. My mobile number-[protected]. Form last 2 year i m Idea user, I have 3 postpaid Idea connection on my name. I don't know what's wrong with Idea Service... Today morning at 9.29 am Suddenly get massage from Idea service "Your limit is over your crossing more than 1700 rupees." Then contact with CSR as they told me your activate 3G pack on 15th June at 10.51am . Then i told them actually i am doing night so 5.00am to 2.00 pm my sleeping time and i m bachelor so no one living with me then CSR told me actually it's back-end issue, (i have call recorded history) then i ask tell me the person who call me or history about 3G pack. still he saying it's back-end issue. I know it's back-end issue why i suffering from your issue, they stop my outgoing calls . i already using from last year net pack then why i need extra net service. please think on that and reply me and start my outgoing call ASAP. other wise i don't continue IDEA Regards, Yogesh.

Idea Cellular customer support has been notified about the posted complaint.

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Idea Cellular Customer Care

from Mumbai, Maharashtra

Jun 17, 2015

Verified Support

Dear Customer,

We regret the inconvenience caused. We have noted your concern. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

Y

yogeshamone

from Panaji, Goa

Jun 17, 2015

Ya always this will be happen you just say we will get back to you shortly, but no one get back to us...
What about toady's status my outgoing has stop even i am not allow to you activate this plan on my number
If you really take care about customer then take action today on words K.

Y

yogeshamone

from Panaji, Goa

Jun 17, 2015

Already i activated DND service on date 19th sep 2014 and complain num#
SR# C1-[protected] However i got a call from Csr

Idea Cellular Customer Care

from Mumbai, Maharashtra

Jun 18, 2015

Verified Support

Dear Customer,

As per your telecon with our customer service associate on 18th June 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Y

yogeshamone

from Panaji, Goa

Jun 18, 2015

Please check the bellow attachment for DND service activated proof.

Please discard my post paid bill as soon as possible. I don't have financial condition to pay that amount.

Thanks
Yogesh

Postpaid Bill Issue : Without informing added 3G Service and charges - Comment #2177924 - Image #0

Idea Cellular Customer Care

from Bengaluru, Karnataka

Jun 25, 2015

Verified Support

Dear Customer,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Y

yogeshamone

from Panaji, Goa

Jul 13, 2015

Hello,

I appreciate for your service...
Till date i Didn't get feedback from you.
it's really horrible when I call you first time you told me "you get a call from customer care center" and when i again complain for I have already activate DND pack then you told me "you requesting for these service "...
really Idea providing worst service
.If Idea need money then beg no need to lying charges.
Thanks & Regards,

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Address: Kolkata, West Bengal

DEAR SIR I inform you that my connection was deactivated last 2 weeks.I went your store & complain about this but they said that I have lot of conneection & so this no was deactivate, but I have just one connection & this is the IDEA connection, & I have no more connection Please restart my connection as soon as possible Regards Amar Das My IDEA mobile no is [protected]

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Idea Cellular Customer Care

from Mumbai, Maharashtra

Jun 17, 2015

Verified Support

Dear Customer,

We regret the inconvenience caused. We have noted your concern. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Jun 17, 2015

Verified Support

Dear Customer,

We regret the inconvenience caused please provide us your alternate number & inform us the convenient date & time to contact you and have your issue resolved.

Thanks & Regards,
Customer Care Idea Cellular

S

Saswati Bhattacharyya

from Kolkata, West Bengal

Jun 19, 2015

My alternative no is [protected]
Last 2 weeks I was suffering this problem
Please solve this problem as soon as possible
Regards
Amar Das

Idea Cellular Customer Care

from Bengaluru, Karnataka

Jun 25, 2015

Verified Support

Dear Customer,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

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Address: Pune, Maharashtra

Dear Sir, We had purchased a sim card from one of the Idea Cellular outlet in Pimpri, Laxmi Kripa, Sai chowk, Pimpri. While purchasing the card we had told the person on the seat that this no. is for our daughter. He gave us all the cards and nos available. From that bunch we selected a card with no.[protected]. As soon as the no. got activated calls at odd time were received asking us for some Mr. Francis. Truecaller notifciations shows Francis from Karnataka. When we approached the concerned authority, possibly the owner of the shop, some Mr. Anil Tilani, he was very rude to speak, and said that you came at shop closing time i.e. approx 8.00 pm. When we told him that at least he should have intimated us about the recycled no. or you should have provided us with at least some information regarding this, he started to quarrel. I would request you to kindly look into the matter if possible and take action against the owner because there was another acquaintance who also complained similar behavior against the person. We have disconnected the no. but the behavior of the outlet owner is really not appreciated. We got another no. from another outlet from Kalewadi, the owner of which was very transparent and explained us all the information before giving the no. Thanking you.

Aug 6, 2021

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

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Idea Cellular Customer Care

from Mumbai, Maharashtra

Jun 17, 2015

Verified Support

Dear Customer,

We regret the inconvenience caused. We have noted your concern. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Jun 17, 2015

Verified Support

Dear Customer,

We regret the inconvenience caused please provide us your alternate number & inform us the convenient date & time to contact you and have your issue resolved.

Thanks & Regards,
Customer Care Idea Cellular

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Address: New Delhi, Delhi

I RECEIVED ONE MSG FROM THIS NUMBER(52256) THAT IF YOU REPLY TO THE QUESTIONS YOU WILL BE GETTING GOLD WORTH RS 38 LAKHS. I REPLIED MSGS THEN MY SCORE WENT UPTO 7880.AGAIN I HAVE STARTED RECEIVING MSGS TO ANSWER AND GET GOLD WORTH RS 40 LAKHS.PLEASE ARRANGE TO SEND THE GOLD FOR THE PREVIOUS ONES, OTHERWISE I WILL COMPLAIN WITH TRAI AND DELHI POLICE

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Address: Lucknow, Uttar Pradesh

SIR MY SELF RAJNI KANT I HAD RICHARGED AIRTEL NUMBER [protected] WITH RS 15 AT 16/MAY/2015 BUT COULD NOT RICHARGE AND CUT MY BALANCE IN SBI BANK PLEASE REFUND MY BALANCE. POS DETAILS POS[protected] CHENNI LABS PVT LTD-Pa GURGAON ATM DETAIL [protected] MASTER

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Address: Mumbai City, Maharashtra

MY IDEA MOB NO.[protected] DUE TO NETWORK PROBLEMS AND EXCESS BILL AMOUNT IN THIS REGARD I HV COMPLAINED BUT NO SOLUTION FRM THE COMPANY. SINCE LAST SIX MONTHS I AM FACING THIS PR.OBLEMS AND EFFECTING MY REAL ESTATE BUSINESS. FINALLY I DECIDED TO CONVERSION OF PLAN. I HV ALREADY PAID ALL DUES. BUT I REQUESTED IDEA GALLERY TO ACTIVATE THE PLAN BUT THEY ONLY SAY IT WILL TAKE 6-7 DAYS. BUT ALREADY 5 DAYS OVER THEY ARE NOT READY TO ACTIVATE THE LINE. I ONCE AGAIN REQUEST YOU TO INTERVENUE THIS MATTER AND ACTIVATE THE LINE TODAY ITSELF. AWAITING YR FAVOURABLE REPLY. TKS BHASKAR SUVARNA ALTERNATIVE MOB : [protected].

Idea Cellular customer support has been notified about the posted complaint.

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Idea Cellular Customer Care

from Mumbai, Maharashtra

Jun 16, 2015

Verified Support

Dear Customer,

We regret the inconvenience caused. We have noted your concern. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Jun 16, 2015

Verified Support

Dear Customer,

We regret to inform you that your number has not been activated due to customer application form pending from your side. We would request you to contact your nearest My Idea for further assistance with all necessary documents.

Thanks & Regards,
Customer Care, Idea Cellular

B

bhaskarsuvarna

from Mumbai, Maharashtra

Jun 17, 2015

TO : CUSTOMER CARE, IDEA CELLULAR

MY IDEA MOB NO.[protected]. TKS FOR R EF YR REPLY. BUT STILL SIX DAYS PASSED NUMBER IS NOT ACTIVATED.
I HAVE PERSONAL VISITED MANY TIMES IDEA GALLERY IN DOMBIVALI. THEY UNNECESSARY KEPT THE
APPLICATION PENDING. WHY YOU ARE NOT INSTRUCTED YR DOMBIVALI GALLERY TO
ACTIVATED NUMBER IMMEDIATELY OR I MAY APPROACH THE TRA IN THIS REGARDS. MY BUSINESS
IS EFFECTED AND LOSS INCURRED. I ONCE AGAIN REQUEST YOU TO INTERVENUE THIS MATTER
AND ACTIVATE THE NUMBER TODAY ITSELF. MY ALTERNATIVE NO. [protected].

AWAITING YR FAVOURABLE REPLY.

TKS N RGDS
BHASKAR SUVARNA

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Address: Bangalore, Karnataka

I am vinay, i had got a message stating "win rs.50 talktime calling 53111 free" from 533333 and there were no other terms and conditions in that message.I called that number and answered questions.For every answer they have deducted 2 rupees where i lost 26 rupees in total.I had called customer care regarding this and they told that they cant refund.This is cheating.My interaction with supervisor saleena is recorded with the ref no-Q1_[protected].i requested her to escalate this issue to her superior but she denied doing that.I hereby request the concerned authorities to take action on this issue and refund my deducted amount back.

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Idea Cellular customer support has been notified about the posted complaint.

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Idea Cellular Customer Care

from Mumbai, Maharashtra

Jun 16, 2015

Verified Support

Dear Customer,

We regret the inconvenience caused. We have noted your concern. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Jun 16, 2015

Verified Support

Dear Customer,

We have thoroughly checked your Idea account details and it is found that the charges applied to you are correct as per the SMS plan assigned. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

V

Vinay Lokesh

from Mysore, Karnataka

Jun 17, 2015

Hello sir,
I have not sent any sms.I have just answered for the questions asked in IVR voice call.And there were no terms or conditions that one answer would cost 2 rupees.Please look into this and kindly solve the problem.
thank you,

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Address: Ahmedabad, Gujarat

My idea mo. no. [protected] i have recharge Rs. 75 and receive rs.77.00 talk time dt. 15/6/2015 ..i recharge with idea net sceem rs. 9.00 for 40mb dt.15/6/2015 i use only 20mb net ...my plan is 40mb but i use 20mb but idea company is cut my Bel rs.72.00 it is rong so i request please give my Bel. Rs.72.00 return immedeatly...taking you

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Idea Cellular Customer Care

from Mumbai, Maharashtra

Jun 16, 2015

Verified Support

Dear Customer,

We regret the inconvenience caused. We have noted your concern. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Jun 16, 2015

Verified Support

Dear Customer,

We have thoroughly checked your Idea account details and it is found that the charges applied to you are correct as per the GPRS plan assigned. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

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Address: Dehradun, Uttarakhand

i applied for IDEA Sim connection but your representative is not providing any sim card . talking about some problem in my i.d's but not providing complete matter. also i want to port to IDEA fro Airtel network but there also same problem occuring.

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M

mahisubhsharma

from Haridwar, Uttarakhand

Jun 16, 2015

Irritating Working Staff

Credit Information Bureau India [CIBIL] Customer Care

from Mumbai, Maharashtra

Jun 16, 2015

Dear Customer,

We deeply regret the inconvenience caused to you. In order to investigate the issue, kindly provide us your Idea mobile number and alternate contact number reply with. You can also visit our website, www.ideacellular.com or contact 198 from your Idea mobile.

Thanks & Regards,
Customer Care, Idea Cellular

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Address: Palwal, Haryana

Hi i am a retailer from Palwal(haryana). From last two months i am running a recharge shop but the dealer is not giving me any PLAN CHART. Every time i ask him for plan chart and he just says that idea company is not sending any stickers to him but the problem is that he is giving on all other shops except me. My flexi or id number is [protected]

Idea Cellular customer support has been notified about the posted complaint.

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Credit Information Bureau India [CIBIL] Customer Care

from Mumbai, Maharashtra

Jun 16, 2015

Dear Customer,

We regret the inconvenience caused. We have noted your concern. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Jun 16, 2015

Verified Support

Dear Customer,

We tried contacting you on your Idea number but we couldn’t reach you. Hence, we request you to inform us the convenient date & time to contact you and have your issue resolved.

Thanks & Regards,
Customer Care, Idea Cellular

A

anshuldureja123

from Mumbai, Maharashtra

Jun 16, 2015

Please if you want to contact me than my personal number is [protected]

A

anshuldureja123

from Mumbai, Maharashtra

Jun 19, 2015

No step is taken till yet. I think the company is also fake like dealers

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Address: Madurai, Tamil Nadu

Today i have seen the offer in *121# that was 400 mb 2g net for 30days validity i have activate that they reduce ₹29 in my main balance but i received the offer for 200mb for 6 days only i make call to 198 they telling that offer not available for u i encolse my sreen shot

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Credit Information Bureau India [CIBIL] Customer Care

from Mumbai, Maharashtra

Jun 16, 2015

Dear Customer,

We deeply regret the inconvenience caused to you. In order to investigate the issue, kindly provide us your Idea mobile number and alternate contact number reply with. You can also visit our website, www.ideacellular.com or contact 198 from your Idea mobile.

Thanks & Regards,
Customer Care, Idea Cellular

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Address: Jaipur, Rajasthan

Dear Sir, We have a corporate connection with A.c No. :[protected] Mobile No. : [protected], 116, 113 Mr Chandra Prakash from Murlipura Idea Store Jaipur Deactivate my corporate mobile no. [protected] given the reason of mobile stole request. We have not request anything to idea to deactivate our no not we provide any confirmation or any written request then how Mr. Chandra Prakash without taking my confirmation deactivate my corporate no.. it is clearly seen that he do this for his own personal benefits this is possible that our competitor offer him something to do such practices we required strict action against this strore and Mr. Chandra Prakash (Murlipura) Jaipur. and kindly provide us the proof of the request ... Mr. Chandra Prakash said he had the written request on our company letterhead with sign and seal this is very serious concern that our company letterhead and our seal and sign is with him without our knowledge. Plz revert on Most Urgent Basis we look forward for our cooperation to find the guilty...

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Address: New Delhi, Delhi

Payment and ID prof taken by that person whose mobile number is [protected] and second person is Atin, mobile number is [protected] who was taking charge of varification and all that for number portabiliy. Now both person are not picking my phone calls and not provice any right solution. Payment taken date is 23.05.2015, between this period i got some phone calls and messages for IDEA company regarding varification and all that. Now i dont want to port my number in IDEA network. Please refund my money and ID prof (All Document)ASAP, otherwise i have to take another action.

+1 photos

Aug 6, 2021

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

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S

SAN2GUPTA

from Chennai, Tamil Nadu

Jun 16, 2015

Payment and ID prof taken by that person whose mobile number is [protected] and second person is Atin, mobile number is [protected] who was taking charge of varification and all that for number portabiliy. Now both person are not picking my phone calls and not provice any right solution. Payment taken date is 23.05.2015, between this period i got some phone calls and messages for IDEA company regarding varification and all that. Now i dont want to port my number in IDEA network. Please refund my money and ID prof (All Document)ASAP, otherwise i have to take another action.

Idea Cellular Customer Care

from Mumbai, Maharashtra

Jun 16, 2015

Verified Support

Dear Customer,

We deeply regret the inconvenience caused to you. In order to investigate the issue, kindly provide us your Idea mobile number and alternate contact number reply with. You can also visit our website, www.ideacellular.com or contact 198 from your Idea mobile.

Thanks & Regards,
Customer Care, Idea Cellular

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Address: Pune, Maharashtra

Hi, My Mobile no : [protected] Account No :[protected] My idea bill shows extra charges SMS_MT of rupees 154 Rs. Bill showing i sent 5 SMS of Rs. 21 and 1 SMS of Rs. 49 But i havent send any sms like that then why idea charging that amount from me?? its totally unappreciable thing from idea . Hope idea will take appropriate action on that and revert my money into my account. regards, Ajit Khule

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Idea Cellular Customer Care

from Mumbai, Maharashtra

Jun 16, 2015

Verified Support

Dear Customer,

We regret the inconvenience caused. We have noted your concern. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Jun 16, 2015

Verified Support

Dear Customer,

We have thoroughly checked your Idea account details and it is found that the charges are levied correctly in your bill towards WAP plan assigned. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

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Address: Palwal, Haryana

I'm having post paid sim of Idea [protected] since 2012& on 13 th june15 the customer service was requested for conversion of 3G service;but the executive told for request on 15th june25.The customer executive on 15th told for both charges of 2& 3G as the request should be before.kindly do needful at the earliest

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K

karunakar sahoo5

from Dhariwal, Punjab

Jun 15, 2015

I'm having post paid sim of Idea [protected] since 2012& on 13 th june15 the customer service was requested for conversion of 3G service;but the executive told for request on 15th june25.The customer executive on 15th told for both charges of 2& 3G as the request should be before.kindly do needful at the earliest

Idea Cellular Customer Care

from Mumbai, Maharashtra

Jun 15, 2015

Verified Support

Dear Customer,

We regret the inconvenience caused. We have noted your concern. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Jun 16, 2015

Verified Support

Dear Customer,

As per your telecon with our customer service associate on 16th June 2015, We wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

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Address: Pune, Maharashtra

Sir?Madam, My complaint is as follows: Registered Order::::ESYM[protected] RECHARGE IDEA ID::::PMGW[protected] ON 11/06/2015 FOR Rs, 248/ Number IDEA..[protected]. I had to recharge again on the 14/06 /2015 for Rs. 248/ ... which was done. Since the internet money does not get 'topped up' on as on Talk time, , what happens? this is the firs time I have experienced this ! Hope for a quick response. Regards, neelam solomon

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Idea Cellular Customer Care

from Mumbai, Maharashtra

Jun 15, 2015

Verified Support

Dear Customer,

We deeply regret the inconvenience. We have noted your concern. Please give us some time so that we can get in touch with you and discuss your concern.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Jun 16, 2015

Verified Support

Dear Customer,

We tried contacting you on your Idea number but we couldn't reach you. Hence, we request you to inform us the convenient date & time to contact you and have your issue resolved.

Thanks & Regards,
Customer Care, Idea Cellular

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Address: Ernakulam, Kerala

Sir, i used idea number last two years([protected]) from Kerala.13 of the june i buy a android phone and put it in microsim on 13 th june evening. my normal phone charges between 400-500 monthly.today one mail come to mail that i use 525 mb data.i never ask any customercare to activitae my internet connection.now i have to pay 2361 Rs.how is it happens?can you give any more suggestions to my query?

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Idea Cellular Customer Care

from Mumbai, Maharashtra

Jun 15, 2015

Verified Support

Dear Customer,

We deeply regret the inconvenience. We have noted your concern. Please give us some time so that we can get in touch with you and discuss your concern.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Jun 16, 2015

Verified Support

Dear Customer,

We wish to inform you that the matter is currently being followed up and we will revert to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Jun 20, 2015

Verified Support

Dear Customer,

As per your telecon with our customer service associate on 16th June 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

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Address: Pune, Maharashtra

This is to bring in your knowledge, that, Post paid Idea No- [protected] under Account No :[protected] is in the name of Siddharth C Singh The Bill No: [protected] for Bill Period:15-May-2015 14-Jun-2015 has been overcharged by Rs.2280.12(+ Service taxes).There has been a migration of CorporatePlan to 599i Plan on 13th May 2015, At that time I was not informed about the "Data Pack Pro-Ration charges". The data is being charged from the main bill without giving any intimation. Being a Privilage Idea customer(using your services since 6 years) i am feeling humiliated seeing my bill today. I was not aware and was not informed about any such charges during my conversation with the customer care executive. Please wave off these charges asap and notify me the actual amount that i have to pay.

Idea Cellular customer support has been notified about the posted complaint.

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Idea Cellular Customer Care

from Mumbai, Maharashtra

Jun 15, 2015

Verified Support

Dear Customer,

We deeply regret the inconvenience. We have noted your concern. Please give us some time so that we can get in touch with you and discuss your concern.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Jun 15, 2015

Verified Support

Dear Customer,

We have thoroughly checked your Idea account details and it is found that the charges are levied correctly in your bill towards GPRS as per plan assigned. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

S

siddhartha_csingh

from Kolkata, West Bengal

Jun 16, 2015

Could you please justify/explain/elaborate these charges. You have standard template that you paste to all your customers who are facing your harassment. I opted 599i plan after speaking to customer service executive and he clearly told that no hidden charges will be their. when i altered the 599i plan it was just an adjustment with the existing plan(ie 599i) and not the plan change then how come you charged me this heavily.
Please send me the call records or any proof that you communicated to regarding me any such hidden charges. Also, on your website (where user makes login to modify the plans) nothing related to "Data Pack Pro-Ration charges" is mentioned.
I will drag you in to the court and will public this humiliation across networking sites. You wave off these charges because i am not going to pay this.this is robbery and you people cheat your customers.

Idea Cellular Customer Care

from Mumbai, Maharashtra

Jun 17, 2015

Verified Support

Dear Customer,

As per your telecon with our customer service associate on 17th June 2015, we wish to inform you that the matter is currently being followed up and our concerned team will revert to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular

S

siddhartha_csingh

from Kolkata, West Bengal

Jun 19, 2015

I wrote to your customer service department([protected]@idea.adityabirla.com) thrice in last 5-6 days but found NO response as of now.
Email Reference Ids are : E1-[protected], E1-[protected] and E1-[protected]

Your commitment to address the customer’s issues/concerns within 24hours is meaningless.
_______________________________________
Mail i sent to customer services is as below.
____________________________________

Postpaid Idea No : [protected]
Account No :[protected]
Name : Siddharth C Singh
Bill No : [protected]
Bill Period : 15-May-2015 14-Jun-2015

My bill mentioned above has been overcharged by Rs.2280.12(+ Service tax).There has been a migration of Corporate Plan to 599i Plan on 13th May 2015, At that time I was not informed about the "Data Pack Pro-Ration charges". Being a Privileged Idea customer(using your services since 6 years) I am feeling humiliated seeing my bill. I was not aware and was not informed about any such charges during my conversation with the customer care executive. Please wave off these charges asap and notify me the actual amount that I have to pay.

I got few calls from your customer service department and the person was trying to make me understand the bogus calculation against the charges levied in current bill. How can you charge me when my data consumption was within the limits. This is robbery. I never changed the data plan but made some modifications in existing packs and ANYWHERE on your website, there is NO mention that this change may lead to heavy charges in terms of Pro-Ration. Any person on this planet may have no idea about such charges other than the Idea people. Why NO TRANSPARENCY is billing process. Why these hidden charges enforced to the customer who is using your services since 6 years irrespective of your bad services.
Tell me where you have mentioned that I can't change my 599i packs and if changed I will have to pay "Charges on Data Pack Pro-ration #". I checked the “Term and Conditions” section available on your website but found nothing relevant to these charges imposed on me. Your representatives also never told me about any such charges.

Please re examine my bill and remove the Pro-ration charges which I can't pay and PLEASE reply to this mail asap.

S

siddhartha_csingh

from Kolkata, West Bengal

Jun 23, 2015

Hi Idea,

I am submitting my request again as I failed to get any response from Idea customer services as of now. Last week I interacted with a lady (named Priya Mishra, but I am not very sure about the name) and she told me that she is looking in to the matter and she will try to adjust the charges by accommodating my excess data in to a higher !-Plan (may be 999 i-Plan) and this way i have to pay 999 rupees. I agreed on this and since then I heard nothing from your side. I have to pay my bills but on website its still showing the older balance and not the amount which was proposed and agreed by us.
I request you to please update the balance asap and also add a note on Idea website about Pro-data/Pro-ration charges or update the Terms and Conditions section mentioning the issues related to plan change charges. This will help your valuable customers including me.

Sir, Its not justifying for me to pay for YOUR mistakes. I read out each and every word on website(Terms of services, terms & conditions) and found nothing related to plan change charges and hence I opted to shuffle my plans.
Please help me with this and adjust the amount. I am a privilege Idea customer and want to continue with your services if you are willing to revert the charges.

Please do the needful.

Warm Regards,
Siddhartha
[protected]

S

siddhartha_csingh

from Kolkata, West Bengal

Jun 25, 2015

Hi Idea,

I am submitting my request again as I failed to get any response from Idea customer services as of now. Last week I interacted with a lady (named Priya Mishra, but I am not very sure about the name) and she told me that she is looking in to the matter and she will try to adjust the charges by accommodating my excess data in to a higher !-Plan (may be 999 i-Plan) and this way i have to pay 999 rupees. I agreed on this and since then I heard nothing from your side. I have to pay my bills but on website its still showing the older balance and not the amount which was proposed and agreed by us.
I request you to please update the balance asap and also add a note on Idea website about Pro-data/Pro-ration charges or update the Terms and Conditions section mentioning the issues related to plan change charges. This will help your valuable customers including me.

Sir, Its not justifying for me to pay for YOUR mistakes. I read out each and every word on website(Terms of services, terms &amp; conditions) and found nothing related to plan change charges and hence I opted to shuffle my plans.
Please help me with this and adjust the amount. I am a privilege Idea customer and want to continue with your services if you are willing to revert the charges.

Please do the needful.

Warm Regards,
Siddhartha
[protected]

S

siddhartha_csingh

from Kolkata, West Bengal

Jun 25, 2015

Hi Idea,

I don't find any sincerity from your side to settle this issue. You people are not responding me after multiple mails/complaints/calls.

Is this the way you people treat to your customers?

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I have recharged my SIM([protected]) assisted modem with 3G DATA; message appeared like this: MRP:Rs 103.00 Credited Vol Kb 358400 Final Vol Kb 358415 Exp Date 29/06/2015 00Hr PRP: 3G Internet expiry29/06/2015 Serv_tax: Rs 12.649 Proc_fee: Rs 90.350 Rec Time: 6/15/2015 2:52:47 PM. But recharge done by Idea on my 2G network. why??? when I contacted Idea, they told previous subscription of 2G was over-wrapped. But I never used 2G on this Idea number.This kind of cheating occurred to many, I heard. KICK OUT BLOODY IDEA NETWORK. ABSOLUTELY FRAUDULENT Please help me !

Aug 6, 2021

Complaint marked as Resolved

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Idea Cellular Customer Care

from Mumbai, Maharashtra

Jun 15, 2015

Verified Support

Dear Customer,

We deeply regret the inconvenience. We have noted your concern. Please give us some time so that we can get in touch with you and discuss your concern.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Jun 16, 2015

Verified Support

Dear Customer,

We tried contacting you on your Idea number but we couldn't reach you. Hence, we request you to inform us the convenient date & time to contact you and have your issue resolved.

Thanks & Regards,
Customer Care, Idea Cellular

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Address: Khordha, Odisha

I dialled[protected]Uska hi bana song from 1920 evil returns) from my number [protected] to set the song as my dialler tune .Rs.36 debeted from my balance.but the song is not set as my dialler tune still now after it already crosses 24 hours.i have called customer care more than 15 times .but nobody listen to me .the customer care exucutives are saying that please call after few minutes.so what can I do in this situation. Please solve my problem

Aug 6, 2021

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

View replies

Idea Cellular Customer Care

from Mumbai, Maharashtra

Jun 15, 2015

Verified Support

Dear Customer,

We deeply regret the inconvenience. We have noted your concern. Please give us some time so that we can get in touch with you and discuss your concern.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Jun 15, 2015

Verified Support

Dear Customer,

As per your telecon with our customer service associate on 15th Jun 2015, we wish to inform you that the matter is currently being followed up and our concerned team will revert to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Bengaluru, Karnataka

Jun 16, 2015

Verified Support

Dear Customer,

As per your telecon with our customer service associate on 16th June 2015, We wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

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