Idea Cellular — mobile internet recharge

Roy2

from Delhi, Delhi

Address:

Khordha, Odisha

My Name is Malay Roy. My mobile no is-[protected] today(6/4/2015) at 3pm i recharged RS 155 for my mobile Internet pack.After the process it showed a " Failure Message" but from my account the money has been deducted. I called two times at customer care but as usual they don't have any information. The saddest thing is that this is the 2nd time i faced the same kind of problem. In the first time the problem was not solved and again same problem. Please tell me how can it be solved. Regards Malay Roy

Was this information helpful?

No (0)

Yes (0)

Idea Cellular customer support has been notified about the posted complaint.

Related Idea Cellular reviews

View all 16713 Idea Cellular Reviews

Comments

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We are discussing this issue with the concerned team. We will get back to you with an update shortly.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We wish to inform you that the matter is currently being followed up and our concerned team will revert to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

As per your telecon with our customer service associate on 7th April 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular