Idea Cellular — Unable to make STD calls and unable to use Internet | |||
I've purchased a Idea Sim: [protected] (postpaid Plan) on 20.06.2015 but i am unable to make STD calls, not able to use INTERNET and if someone called me it shows UNKNOWN and i am unable to callback on that number that shows NO NUMBER. I am regularly calling idea customer care but they ask me to wait every time. Idea customer care executive given me SLA 23.06.2015 5:08 PM but problem still not resolved even after SLA breaching of 20hrs. I've called them last night at 11:00PM and they asked me to wait till morning. I've called them next day at 10:00AM 24.06.2015 now they are asking me to wait for next 24 hours. Now i am waiting for next 24 hours if problem not resolved TODAY till 11:59PM then I'll not pay a single penny or I'll switched to another operator. THIS TYPE OF SERVICES ARE VERY ANNOYING AND CUSTOMER CARE EXECUTIVES ARE NOT CAPABLE TO GIVE SOLUTION IN ONE CALL. PLEASE BE PROFESSIONAL AND TRY TO UNDERSTAND THE VALUE OF CUSTOMER'S TIME AND MONEY. Was this information helpful? | |||
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Idea Cellular customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
Dear Customer,
As per your telecon with our customer service associate on 24th June 2015, We wish to inform you that the matter is currently being followed up and we will revert to you at the earliest.
Thanks & Regards,
Customer Care, Idea Cellular
As per your telecon with our customer service associate on 24th June 2015, We wish to inform you that the matter is currently being followed up and we will revert to you at the earliest.
Thanks & Regards,
Customer Care, Idea Cellular
Dear Customer,
As per your telecon with our customer service associate on 29th June 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
As per your telecon with our customer service associate on 29th June 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
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We regret the inconvenience caused to you. We have noted your concern. We will get back to you shortly.
Thanks & Regards,
Customer Care, Idea Cellular