[Resolved]  IFB — Quality is intolerable

Dear Sir, I have very very strong dissatisfaction and complaint with your Washing Machine product (Model AW60-7233). I am repenting a lot buying IFB Appliance as quality of your product has taught me a very strong lesson and I would never fall in your trap nor let any of my knowns to fall. Every one year or so, it gives me a big monetary jolt. My other colleagues with other brands W/M viz Samsung, Whirlpool, Videocon etc. are so happy with their product and mock at me on buying dearest brand product and paying further on continuous instalments in the name of Repairings. Every 1 year or so PCB kit of my W/M gets damaged (Don't know how) and it seems it is absolutely intentional for getting continuous cash on endless basis, till the customer gets faded up and crush the product in pieces. I have attached an Invoice dated[protected] for the PCB replacement. I had taken your AMC too at the same date, but neither I received any call from you nor any one came to check the health of my W/M. That AMC was my biggest mistake, and I just thrown Rs. 2, 921/- in dustbin. Now 2-3 days back, W/M is not able to switch ON. On lodging telephonic complaint (Firstly he said we don't recognise you as you are not registered with us. I told I already have two invoices with me, then also he told you are not registered. GOD knows how do you manage), your service engineer came and touched nothing except the power button of the W/M and straightway told that PCB is gone. I shown him previous bills of PCB replacement and asked what is IFB's quality standard? Is this PCB made with 1/2 years life only? He kept mum and asked me only one thing "Do you want PCB to be replaced or not?" I requested him to check wire or any other part then he repeated again "Do you want PCB to be replaced or not?" I had no other option to tell him "YES". Now I want to ask directly from you, is this your quality standard? Shall I have to pay continuously like this until I crush my W/M into pieces. I even wont like to sell this W/M to others, as it would make me feel like a cheater. I am very much disappointed and angry and have vowed not to repeat my mistake in future, and I'll keep spreading awareness among as much people as I can (through personal contacts, through online complaint portals, through social media including hubpages sort of websites and whatever available ways) about your Standard of Quality. Customers when become angry can damage much much greater than what you can do. A very Disappointed and Angry Customer,