Indian Railway — theft in gondwana express on 12/10/18

Dear sir,
I was travelling from nagpur to nizamuddin by gondwana express (Train no: 12409, coach: 3ac, b2, birth no: 17 and 23) boarded on 11th oct. 2018 at nagpur). After leaving nizamuddin railway station about 8.00 a. M. On 12th oct. 18, i have started my onward journey to roorkee. During on ward travel, i received mobile massages (Details attached) from bank at regular interval about the debiting of amount. The total amount of rs. 25000/- (Account no: bank of india: [protected]) has been debited from my account and rs. 20000/- (State bank of india: account no: [protected]) from my spouse account. Also, cash of rs. 28000/- has also been found stolen. During journey, i was always with my bag and baggage’s. The incident of withdrawal of cash from unknown person was due to theft of atm cards from by bag occur in between bhopal to mathura railway station as i was undergone sound sleep between two stations only. I confirmed that i loss the total amount of rs. 73000/- due to lack of proper security of passengers and their luggages during journey period on the part of railway authority. Obviously, responsibility of monitory loss lies on the shoulder of railway authority.
As the atm card has been stolen when myself and my wife was travelling. You are requested to investigate the matter and refund the above mentioned amount to me at the earliest. The said amount is a big loss for me as i am a senior citizen without any other monitory support.

The attempt was made to lodge a complaint to grp roorkee on the same date, i. E., 12th oct. 18. But, they refused to lodge a complaint, even zero fir. Rule said that they have to accept our complaint.

Now we are afraid to travel in indian railway. Who is responsible for this monitory loss? Sir who will answer to this? Why the complaint has not been accepted?

Please inquire the same and kindly take immediate action.