Indian Railways — Complaint for theft occurs in a. c. compartment

Address:

400063

Dear sir,
With reference to the aforesaid, i the undersigned mr. paresh bhanushali, husband of mrs. komal bhanushali who was travel alone with our daughter from mumbai to bhuj in 22903 – bhuj ac s. f. express, her pnr no. was [protected].
The train timing was 11.45 around, from bandra and she travel with our daughter viz. kaavyaa. while travelling, when train reached at surat, she found that her pink purse was lost / theft. she suddenly shocked and she observed that someone theft her purse hence she gone towards the door, but because of small child she did not run more.in that purse she has her belongings, our daughters belongings, cash amount of rs. 10, 000/- to rs. 12, 000/- approx with original identity i. e. pan card & election voting card, as she gone to attend one marriage function at kutchh.
At the time of incident she shocked and she dialled the railway police complaint number and she lodged the said incident with them. after that, the ticket checker come, but he ignored her and he talked in bad manners. she told him that she is having small child with her and she lost all the amounts which were in that purse. but they just told that we can’t do anything. you have to contact at surat railway police.
Please note one of the pantry boy 3-4 times visited in the coach, which she noted.
Sir, how it is possible to go at surat and how the ladies will travel from surat to bhuj, the best reasons known by railway authority only.
Due to this incident she suffered more and due to small child she just done the normal formalities with the railway police.
It’s my question sir, if in a. c. compartment, if passanger is not safe, then what railway police force are doing in the train? and why the authority paying them salary? if they coming for sleeping purpose then the question is that the government is paying them for sleeping only?
If passanger have to safeguard himself / herself then why the government appointing railway police?
It’s my suggestion that you have to look into the matter personally as my wife lost her belongings and entire amount which was in purse.
Please contact me only, cell no. is[protected], as she upset with this incident.
My ticket was showing that one insurance, i need the entire clarification for the same.
Looking forward for prompt and early action in this regard.
I am giving this complaint as because of your consumer portal is not working properly
Thanking you,

Yours faithfully,
Paresh bhanushali
Cell :[protected]
E: paresh[protected]