Indian Railways — fdr was not processed

Sir
I am vivek tripathi, i am working in npcil.
I have booked train by my relative though irctc (As i have already booked the six tickets of mu quota) for special train the train was late by more than 6 hrs and i have got ticket only in rac class from allahabad to kota train was orignting from patna.
After getting familiar with the rules i filled the tdr, now i am informed that the
The tdr filed against pnr number [protected] with reason train late more than three hours and passenger not travelled. Has been repudiated by system as per the indian railways refund rules.
As per charts i have traveled, i can prove that on that i was in allahabad
I have done shoping there and as per the records of my office attendance system i was on leave.
I want my case to be reviewed again and the erring tte shall be punished.