Indian Railways — irctc refusal to cancel my two (to and fro,) e-reserved waitlisted tickets vide pnr numbers:[protected] and [protected]

Address:

Vivekananda Shikshan Sansthan,Rajiya,Kheti,Jhunjhunu,Rajasthan, Jhunjhunu, Rajasthan

I have booked one onward journey wait listed (Wl23) e reservation ticket on 20.02.2020 for commuting journey on 19.03.2020 vide pnr -[protected] from loharu (Lhu) to dhanbad (Dhn) by 12372 dn. Jaisalmer howrah sf express.
Again on22.02.2020 i booked return journey wait listed (Wl 11) e - reservation tickets from dhn to lhu by 12371 up for return journey on 30.03.2020, vide pnr -[protected].
Having seen the attrocity of corona spreading virus contacted through irctc app to cancel my both the wait listed e-reservation tickets on 16.03.2020 and on 17.03.2020 but all the time irctc neither cancelled nor refunded my said e tickets though irctc charged their fees.
Kindly resolve the issue earliest and pass a suitable order to refund back my amount paid for purchasing those two e-tickets st the earliest.
Thanks! Dr. Chandra sekhar, 59 yrs.