Indian Railways — money has been debited from my account but the ticket is not booked.. nee refund

I tried booking the railway ticket online through irctc website on[protected] but unfortunately the ticket not booked but money got debited. Money is not yet refunded. Can anyone please help.
Payment done by phonepe upi.
Amount is 1427
Status is not still clear
Transaction id:[protected]
16525 / bangalore exp
Ktym to sbc
Booking date : 09 sep 2019
Payment status: pending from bank end
Transaction amount :1427.7
Bank name:credit & debit cards / upi / wallet (Powered by phonepe)
+1 photos
Was this information helpful?
No (0)
Yes (0)
Indian Railways customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Indian Railways
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    25%
    Complaints
    6269
    Pending
    0
    Resolved
    1580
    Indian Railways Phone
    +91 11 2338 1213
    Indian Railways Address
    Rail Bhawan, Raisina Road, DL, India, New Delhi, Delhi, India - 110001
    View all Indian Railways contact information