Indian Railways — tkt cancellation not received

Address:442908
Website:indiann railway

I had cancelled my howrah to balharshah tkt on 25 march at howrah counter but till date i have not get my cancellation amount 1615 rs on my credit card and if i asked raiway counter they are saying we can not do any thing it may take long time or you also possibilities that money not get.
I am attached tkt details
Gitanjali exp 12860, sl class, 04 passenger
Pnr [protected]
Tkt no. Cancelled 17291846
Old tkt no. 13216687
Card icici bank
We not get any amount till date kindly solve and inform me email [protected]@gmail.com
+2 photos
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Respected Sir,

My wife's purse has been stolen In 12629 Shampark Karanti Express After Miraj, she was having in her purse two OPPO mobile phone more 2 thousand rupees and other stuffs.

For FIR no body is available.

Please let me know how to over come this issue

Regards
Altaf

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