Indian Railways — train missed due to wrong announcement of the platform number

Address:Gautam Buddh Nagar, Uttar Pradesh, 201308

Dear sir,
I have to travel with my husband, my sister-in-law son and with my little baby from lucknow to ghaziabad on 8 oct 2017. We have booked our tickets in the padmavat express in tatkal so that we travel comfortably and able to join our on time. But we missed the train as on the board the platform mentioned is 2 but train passes from 3. We suffers alot that day we have not got seat n another train also. We missed our join and lost health even my small kid get disturbed. I want my money back as well as my loss such as missed my job and the problems that we faced.
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Indian Railways customer support has been notified about the posted complaint.
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Sir i was booking ticket from irctc on google chrome. When payment was done app was crushed but till that payment was detected. Now its not showing the in booked ticket, message is been not received on the number.

Train no.13236, Coach no.S1 seat no.58, 59, 61, 62. PNR No.[protected].
Water dripping in toilet of S6 of train no. 15233 - KOAA-DBG. My PNR is [protected] and my mobile no. is [protected]. This type of mis-management happens regularly in this train. Kindly do the needful at the earliest.

A K SINGH

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