Indiaplaza Complaints & Reviews

Hi,

This is with reference with Order #: I[protected] placed with Indiaplaza through the website Indiaplaza.com on Feb 2nd 2013. The item ordered is Samsung Metro Duos C3322. The item is expected to be shipped in 2-3 business days i.e. latest by Feb 6th 2013. I had called up the customer care on[protected] on Feb 7th 2013 and the response I got on this day was, ‘The item will be shipped max. by Monday, February 11, 2013’. In the meanwhile I had raised Online Query Ticket #: CNT[protected] on Feb 6th 2013 and again queried on Feb 12th 2013. Unfortunately, there was no response to this ticket and it is ‘Open’ till now. I tried reaching customer care on Feb 13th 2013 and the response I got is, ‘We are not operational due to maintenance, Sorry for the inconvenience caused’. This has been the case henceforth till today. I have never seen/ heard of a Customer care going down for maintenance for one week time.

I have received a mail on 17th February from customer care team that due to stock issues, order is cancelled and Refund will be processed in one business day. There has been no further response from anyone at Indiaplaza and the Customer Helpline number still says, 'We are not operational due to maintenance, Sorry for the inconvenience caused’.

Kindly refund the full amount of Rs 3150 within Friday, failing which I would go ahead with Legal proceedings against your company.

Regards,
Subramanian C V

Hi,
I purchased a book on 18-Feb-2013 and it was supposed to be delivered on 21-Feb-2013.
But still I didnt received my order.If I send a mail its bouncing and also nobody is receiving the call.

Please find the below order details .
Order No. Order Date Status Payment Option Amount
I[protected] 18-Feb-2013 Being Processed Credit Card(Visa/Master/Diners/Citi e-Card) 2359.00



Thanks ,
Victor.

I ordered a couple of items from Indiaplaza on Feb 13th, 2013, and during the process of ordering, the transaction supposedly failed according to Indiaplaza. Therefore, I made the payment of Rs. 1009/- for the second time and Indiaplaza gave the message that the transaction was successful
(Order No. I[protected]). However, I found later that my card was charged twice and I posted a ticket on the Indiaplaza website since their phone number listed did not work. I have not received any reply.

The items ordered were supposed to be shipped in 2-3 days, but nothing has been shipped so far. These were gift items for a birthday and the birthday is long over. The status just says Ready to Ship for the last many days. If it is ready to ship, why has it not been shipped? There is no way to reach Indiaplaza over the phone as the number listed says they are closed for maintenance and nobody replies to the tickets I have posted on their site. If they were closed, they should not have let us order and say that the items will be shipped in 2-3 days. I would like my money back for the failed transaction and the products delivered immediately. This is one of the worst online services I have come across.

Dr. Vidya

I have placed order for Induction Cooktop, Order No. : I[protected] on 7th Feb. 2013, and the expected delivery was 15th Feb. 2013.
when checked after 15th Feb, customer care no. is on IVR with Non Operational message. ticket no. CNT[protected] was also raised.

Till Now there is no response from indiaplaza, trying to call customer care no. every day, the same NON-OPERATIONAL message.
I'm fed up with the service of IndiaPlaza.

Order No. : I[protected]
Item: Message Mugg - Lets Coffee
Order Date: 01-Feb-2013
Status: Ready to Ship(and till date not shipped)

Order No. :I[protected]
Item :Car Vacuum Vaccum Cleaner And Tire Inflator Compressor
Order Date: 01-Feb-2013
Status: Being Processed(Till date not processed)

Please take action against them. I would be Highy Obliged.

NOKIA LUMIA 820 phone ordered & Paid Rs.25557/-but not delivered even after 3 weeks
Hi,
I have ordered NOKIA LUMIA 820 smartphone on Feb 02, 2013 and till now they have not delivered the phone. Their maximum delivery time is 7 days, but no response or not bothered even after 3 weeks. I have been calling almost every day since last week and their standard answer is...due to non operation for maintanace.

Customer Support

Use these links below to easily find answers to your questions:
Shopping online at Indiaplaza | Your stuff on Indiaplaza | Other Frequently Asked Questions
Or simply post a ticket here

Please fill up the details below to post your query. Fields marked * are mandatory.
________________________________________
First Name*

Email ID* Mobile No* (Enter 10 digit mobile no.)
________________________________________
Query related to*






Order Number*


Product Name*




Oops looks like we've missed our Expected Shipping Date. Please register your ticket here. We will revert with a status by 21-Feb-2013





________________________________________
You can also call us on:
[protected]
Monday to Saturday - 09.00 Hrs to 18.00 Hrs
Sundays and Holidays - 09.00 Hrs to 18.30 Hrs
If you wish to send us a letter, here is our address:
Indiaplaza.com
2nd Floor, No: 21,
Brigade Square,
Cambridge Road, Halasuru,
Bangalore - 560008
Karnataka, India.
If you wish to drop into our offices for a quick chat, please note that we a


Order No. : I[protected]
Shipment To
AIR CONTROL & CHEMICAL ENGG CO LTD, 63 THE CHAMBER, NR.TGB, S.G.ROAD THE GRAND BHAGWATI HOTEL
Ahmedabad
Gujarat
380054
Item
Format
Qty
List Price
Our Price
Shipping
Status
Consignment No
Total
Nokia Lumia 820
colorCyan
1
Rs. 31699
Rs. 25557
Rs. 0
Authorized
Rs. 25557
Order Rs. 25557 is paid through :
ICICI Bank Gateway Credit Card - Rs. 9767
Promo Code - Rs. 0
Reward Points - Rs. 0
Prepaid - Rs. 15790
Instant Cash Back - Rs. 0
Gift Certificate - Rs. 0




DHARAM CHAND CHORARIA
7/5, ACCEL STAFF QYTRS
BAREJADI-NANDEJ
AHMEDABAD-382435
M-[protected]

I was purchasing mobile Phone Samsung galaxy s duos s7562 by online shopping Indiaplaza by order no. is I[protected] on 16/02/2013.

At the site the product payment term showing in EMI and I am also selecting payment mode In 6 EMI but the indiaplaza deduct payment from my account in one time Rs.12790/- and also not given any conformation of product ordering by SMS that when he sipped the product and when it deliver at my shipping address .
When I was called on his consumer care No. than its number is not in service. than I was contact with his manager Mr. Vimal Kumar than also he was not given any satisfactory answer.

chandan kumar gupta
[protected]

Order No. : I[protected]
Shipment To
AIR FORCE STATION DEVLALI SOUTH NASHIK MAHARASHTRA
Nashik
Maharashtra
422501
ItemFormatQtyList PriceOur PriceShippingStatusConsignment No
Total
Fastrack Gents Digital Watch - 4058PP01
1Rs. 650Rs. 650Rs. 0Ready to shipRs. 650
Order Rs. 650 is paid through net banking on 31 jan 13 but item not received till date and company phone number is also fraud and company address is given below
Indiaplaza.com
2nd Floor, No: 21,
Brigade Square,
Cambridge Road, Halasuru,
Bangalore - 560008
Karnataka, India.

i ordered 3 chocolates for Rs.660 on 12 Feb afternoon.
The payment was debitted from my online account through eBIL/[protected]CH
But the indiaplaza account showed pending payment!
I contacted tehm and registered a ticket no: CNTW[protected] for order no: I[protected] .
However after 2 and a half days, neither has the money refunded to my account nor have they even communicated back once!
This is a pathetic site and bunch thieves...... they should be banned and sued enmass!

I had ordered a hard disk on 20th Jan 2013 as I needed it urgently and it still has not shipped. I have emailed them several times, but there is no response from them. Called them up thrice kept me waiting for about 20 minutes each time and promised me each time that the item would be shipped by today. But everytime, when I look at their online system, I get a message saying sorry we could not ship it due to some reasons and you item would be shipped on xxx date.

I am thinking of registering a police complain against them. Has anyone done this earlier as I see a lot of people have faced the same issue. Do let me know.

I purchased Belkin view case for iphone 5 by paying advance a sum of rs. 907/- from indiaplaza.com with Order No. : I[protected] on 6th feb 2013. But till date the product is not shipped and the date exceeded expected shipping date given by website. Now the customer care is also not responding and i m feeling stuck....

I booked a teddy bear with order no. I[protected] on 4th Feb. I purchased it from mumbai and asked India plaza to ship the order to delhi for my friend's birthday. these item was supposed to be shipped in 3 working days so i paid for the product online via my debit card. I also received a confirmation mail from India plaza for the same. Next morning, on 5th Feb when i checked the status of my product, it said "assigned to vendor". till now it says assigned to vendor. money is deducted from my account but the product is not even shipped yet. i raised a ticket with ticket no. CNT[protected] as well on 7th February for the same and for that i got below market reply back:


"Thanks for reaching out to us. We received your request (ticket number - CNT[protected]) on 07-Feb-2013. The details of your query is mentioned below. If there's any discrepancy, please do update the ticket. Our customer care representative has started working on your request and will revert back to you shortly."

whenever I tried to call on their customer care no.[protected], the reply i got every time was "all our customer service executive are busy, you are caller no. 13". i also did a wait for 15mins on the same call once but till i reached to caller no. 2, the call got disconnected automatically, and this is what happens every time. now when i try to raise another ticket, it just says, "pls login to continue", even though when i am logged in.

I have left no hopes now that i will even receive my product. I hope Consumer court forum to take some action against these frauds

I had ordered an item in the month of January 2013. (2 pressure cookers). I have still not get the item. Had raised three tickets.ticket no:
CNT[protected] .

No reply at all !

It tells me the expected shipping date is 07 feb and today is 13th feb.

What a worst customer service. ! I call them daily , but all the time the number is busy or it makes us wait for half an hour then too the call gets cut.

Indiaplaza : I need an explanation and i want my products shipped to me immediately . !

Leema

dear sir,

Order No. Order Date Status Amount
I[protected] 30-Jan-2013 Being Processed 349.00

order status same since the above date ...promised delivery time 4-5 working days.... wen i call up customer care no1 picks the call up... wen i raise a ticket ..no1 replies back......what should i do........ previously also they did the same to me and they oni cancelled the order after 1 month........ m fed up of this site
i recommend no1 to shop at this site

After placing order no one from the concern has called.

Not even updated the status of my product

I called many times to your tolled number after being 1 hr in the line it hasn't connected.

Very poor customer support from theri end.

My Order Id no: I[protected] not even shipped till now.

Calls never connect to the customer support. Every time i have to wait for more than 30mins after connecting to customer care he handles the issue very worstly.

Hello Sir/Mam,
I ordered a Instinct blue solid chambray men's casual shirt from indiaplaza on 20th January 2013 having order id I[protected].I paid rs.699/-through netbanking.I purchase for Medium size shirt having chest 40 inches but the shirt sent to me had chest size of 44 inches so i returned the shirt for refund by DTDC couriers which cost me rs.95/-.They received the product on 2nd February but there has been no action taken by them in regards of my refund.I called many times & every time customer care agent says that i'll get a response today surely but i get no response from them neither on phone nor on my compaint ticket number i.e.,CNT[protected].I have spent more than rs.60 just on calls.They have "no question ask return policy" and they also refund the courier charges of the customers who return the product but i have not got any of the refund till.
I request you to please help me regarding this issue.
Thanks
Subodh Maliya

I[protected] ORDER NO BOOKED AND PAID RS 2360 ON 21/01/2012 BUT NO STATUS HAS BEEN YET RECEVIED. ORDER STILL NOT DELEVIRED. ON ENQUIRY AT CUSTOMER CARE PHONE [protected] ANSWERE IS U ARE IN QUE AND NUMBER IS GIVEN 1 TO 10 AND IT TAKES MORE THAN 30 MIN TO REACH CUSTOMER SUPPORT WHICH CONSUMES YOUR PHONE BILL I[censored] BUY ANY THING FROM HERE U SHOULD ALSO ADD THESE PHONE BILL BEFORE BUYING

order no. I[protected]

I had ordered an Callmate 360 Degree Rotatable Leather Case For Samsung Galaxy Tab 2 10.1 / P5100.
The same was delivered to me on 25th january 2013. The very next day i had called the customer service (to return the product) on[protected], wherein they informed me to put a mail / ticket and my problem will be solved. Till today 1st Feb 2013 i have made 4 calls (these calls are very difficult as the waiting time period to connect to a customer service executive is around 15 mins minimum).

The quality of the product is really not as expected, hence want to return the product. For the same i had mailed them 3 times asking them the procedure. Everytime i mailed they promised to reply by 28th Jan, 30th Jan and 31st jan. Still not a single call nor a mail from them.

Kindly help to solve this issue at the earliest.

I had been dealing with IndiaPlaza since more than an year and had received goods on time, but this time I had a very bad experience and facing a very bad response. I had ordered a nebulizer for my grandmother 15 days back but no delivery has happend and the worse part is their customer care team. No body picks the call even after a melodious tune flows for 30 minutes. I don’t know how to contact them and even cancel it. This was an emergency medical equipment and was needed in time, but no delivery has happend. I had made numerous calls but I can hear only an automated voice for 30 minutes or more but no body assists the call. I swear that I'll never ever now deal with IndiaPlaza.

I Have Placed a Order On Indiaplaza.com On 22-Dec-2012,For A Car Mobile Holder Order No:- I[protected] After Few Days i Have Placed A Order They Told Me That It Is Dispatched From Orgin By First Flight Courier Service Bearing No:-D48113120 Now They Are Not Delivering The Same Product And Not Updating Status At their website i.e www.firstflight.net so please look into the matter
Thanks
Yours Sincerely
Tariq Ahmad
Contact no:-[protected]