Inspirisys Solutions Limited Complaints & Reviews

The service engineer of Accel Frontline who visited my house for onsite warranty, initially expressed his doubts about the ink cartridges inside the printer being "refilled" ones. When told to sign each cartridge with a marker pen so that those cartridges could be brought to their service centre for thorough inspection and if need arrise for dissection. He refused and commented that he only feels that way though they do not seems to be refill. He then asked me to produce the bill of my previous purchase of the ink cartridges. I just felt to to place a tight kick on his rear end and throw him out of my residence. But the courtesy prevented me doing that.
Next day I got call that print head of my printer cannot be replaced under warranty.II asked the caller to send me in writing.He thereafter sent me a mail asking for invoice of ink cartridges to process the claim. Since when these started settling the claims? instead of providing warranty support.
I have sent a legal notice for non performance, cheating & fraud against this FRAUD company.

All like wise effected consumers are humbly requested to please get in touch with me so that a very strong case be made out against this CHEAT company.

Will someone present a "Tin of commonsense" to the MD of this Dismal Frontline services?
Raman Jhanjee
New Delhi
# [protected]

Accel Frontline Sony Ericsson Service Center Goa

Hello,

I had a very hideous, hideous experience in servicing my K790i mobile from this, so called
fraud company - Accel Frontline Sony Ericsson authorized servicing center, Goa.

Not just that they could not repair my phone, but above that,
they stole the memory card from the phone.

I had given my Sony Ericsson to Accel Frontline on 30th September, 2010 as the ringer had a problem;
the ring could not be heard when anyone called. I showed it to the receptionist at the front counter,
practically told her to dial my number and showed her the issue and also displayed how music that was
saved on the memory card was playing, on the screen, but could not be heard.

She acknowledged the issue and told me that since the part for replacement was not available I will
have to keep the phone to the center for a week. She handed me the battery but didnt open the Memory
card compartment, I took for granted that it will be there when i come back to claim my phone after
repairs.

I called after a week and was told that the part is ordered and in transit and will take another week.
Continous calls after a week yielded no result. It was almost a month now and Since i was totally handicapped
without my handy phone, I told them that I cannot hang on like this and will collect my phone as they were
just giving excuses.

I went to collect my unrepaired phone on 22nd October, 2010 and checked it and saw that all my photos, songs
and other files were missing from my phone. I told them to open the memory card compartment and was shocked
to find it missing. On enquiring, the receptionist informed that there was no memory card inside when the phone
was given for repairs. I remember playing music from the memory card and showing and apprised her of that.
She flatly denied and also the two so called engineers sitting inside denied opening the memory card compartment
and stealing my card.

All I want to convey thorough this letter is to be careful when you give your cellphones to such unethical
Service centres. Remember to remove the memory card lest you might find it missing when you go to
claim it and loose all your important files, data, music and memorable photographs.

Better safe, than sorry later..

Dear sir/madam,

I have submitted my Transcend external hard disk more than 45 days ago since then there is no response from the service center. they even dont pick up the call. in last 45 days after dialling more than 50 times only 1 time call is recieved and that also not responded properly.
Can you plzz explain me what shud i do to get my hard disk back or have to take some more hard measure
Ref no. - TSCCNN[protected]DW
MOB NO . - [protected]
EMAIL ID - [protected]@gmail.com

thanxx and regards
Rajat Goyal

i have given my external hard disk dated 29th June 2010 to accel Frontline.

CALL ID - TSCAND[protected]DW

it is under warranty but still they are not given me the status for repair or replace. contact there head office @ chennai they said they are alrady send the my product at andheri office.
andheri office said we have not yet received your product from ho (Chennai)

want a launch the complaint agaist this type of bad service.

Regards,

Samruddhi

My name is Sridaran Ravikumar , TSO ,HCL TECHNOLOGIES,CHENNAI,INDIA.

I was a proud owner of a SE K550i mobile. I had a problem with it , the function of the hash key got changed to that of the menu key and i could'nt use any features in the mobile , b'coz the option to cancel or end gets selected automatically.

I took the mobile to a authorised service centre in vellore( my home town) and the man incharge told after a single glance at the mobile that the problem is with the IC and the mobile has to be sent to chennai.

I work in chennai and so i got the address of the service centre which is in Greams road , thousand lights , Chennai Ph No: [protected]

I went there by first week of June'2010.

I gave my mobile to them and explained the problem and also told about the IC.
They took my mobile to a "Hardware Check" and after twenty minutes came out and said that the fault is definetly with the keypad.

They informed me of the charges and told that it would take atleast two days to do the service and also told that I would be updated regarding the progress , which at the first place they didn't!! ( WORK ORDER NUMBER : 19983)

I had given them my friend's mobile number.

I waited for a weak and phoned them and i came to know that its ready.

I went to them happily to receive my mobile and i paid the money and they asked me to check it.

The worst thing that i saw is the keypad has been changed and the problem become worse. I could see that they haven't checked the mobile after doing the service.

When i asked about it there came a lethorgic answer that it would have worked when the engineer changed the keypad.


They again took the mobile to examine it and after an other twenty minutes they informed me that the mobile has to be sent to higher level service and it might take ten days and they are not sure whether the issue will be resolved or not!!
I saw a person waiting at the centre, he was worrying about his brand new mobile which he gave to this centre before six months!!!
and still they have it.


Despite that i gave my mobile to be sent to the higher level service and again they informed me that i would be kept informed, which again did'nt happen.

My parents were worried at that time b'coz they were not able to contact me. I had no other go and i bought a new samsumg mobile for 2500 Rs.


I waited , waited and after few days i phoned them daily to know about the mobile and nearly after two and a half weeks time i got an answer that it is ready.


I went there , they informed me that the problem was with the keypad and they have changed it.
I paid Rs.664 and got my mobile back and everything was fine.

For the worse it was only for two days , the problem that i had ,surfaced again!

I've given Rs.664 for a service which worked only for two days!!

I had a tight schedule at work and could'nt reach them immediately, but when i phoned they said its ok if i come a week later.

I sent my friend with all the details , my old keypad, and the mobile with the new key pad.
It was on 3rd of July


My friend went there and was not treated well by the staff at there. They made him wait for nearly five hours , and they checked my mobile five to six times facing a negative response from my friend each time.


Then they shouted at him by saying " Why do you complain again and again by saying keypad not working? Don't you know how to use a mobile?"


He works for Cognizant and a techie by himself faced this nasty behaviour , blasted at them and after which
they came to a conclusion.

They said that the mobile will be kept under examination by the engineers and will inform us about the results.

They informed me finally that the problem can't be resolved by the engineers as the problem is with the board and they promised me my money back.

Its not a happy news b'coz they found the problem only after a month and i'm skeptical about the skills of the engineers who work their and also at the " Higher Level Service".

They gave me a lot of mental stress and i was worried about my mobile loosing concentration on my work

Now they got the new keypad back and said that they have ro send an email to someone incharge to get the money back and it would take a week to get a response because the money was paid last month.

I had already spent a month and a half without my mobile and it was on 12th of july 2010

I wonder why would that be , a week to get a response to give me my money back !!

But still i accepted b'coz i was not in a mood to fight and i also convinced myself with the reason they told me.

And again i was informed that i would be kept infromed, which fro the third time did'nt happen!!!

I'm still waiting for a response from them!!

I had mental stress above all i did'nt have my mobile in my hands for more than a month!

I loved being a sony ericsson mobile user and so do my friends , and i still would buy an other SE mobile in future.

But with this level of customer service experience i highly doubt that it would happen!!!

I hope that i would get my money back soon and i would be glad to become a member of the SE again only if that happens!!

Please do the needfull!!

Hi,

I have give a Fly mobile for service at Accel Front Line Service Care at Bangalore.
For a problem with the display system. I shown the problem to them also.

It took nearly 6 months for getting response from them, I was calling them frequently but they were saying still it they didn't get the necessary parts.
After few days when I called to them they said there was a problem with sound button(which will be at the side of the phone for increasing and decreasing volume).
So I told ok make it ready will wait for few more days.
After so many days they are saying that the mobile is dead. and there is a problem with mother board.
While giving mobile to them I shown them that the mobile is getting switched on and also told to them that there is only problem with display I am able to charge and also I am able to hear songs, they also verified that the sound is coming during the startup of the phone. but now they are saying problem with mother board and it is dead.

What I should do now???

Send me response to guru.[protected]@gmail.com

Regards,
Guru

I Purchased a seagate gate hard disk drive(SNo.9TE1BF10) from

BAFNA Computers#17/7, K.A.J. Plaza
Shop #B2, Ground Floor
Narasingapuram Street, Mount Road
Anna Salai
Chennai -600002

The drive is under warranty and the direct warranty service is taken care by accel frontline service center, chennai greams road branch.The service representatives are misbehaving and they are telling it is not bought from india.

How can i lodge a compliant on accel frontline services.

I submitted Moser Baer 's 4GB pendrive to Accel Frontline Services Limited, 601-604, Ashok ABhawan, Nehru Place, New Delhi - 110019, Ph:[protected].
I submitted the pendrive to the company on 23rd Jan, 2010. I was told that I would be confirmed about the product in next 15 days. Now it's more than 20 days and there is no body picking up the calls even to give me any update on the product. Every time I call them up, the phone rings and is disconnected. This is height of their callousness. I wish somebody could respond to this complaint.

Hi Team,

I am one of your quite old customers for Seagate HDD.

But I am regret to say that the Service quality that I am getting from Seagate and it partners, AccelFrontline, has added nightmares to my life. This is one of my Horrible experiences to share with you. I really have some more from the past, but to talk about them is equally wasting our time.

I have a 500 GB Seagate HDD waiting for a 3rd Replacement almost within an year and a half year. I applied for a leave from my office and I walked to the Service Center. The person at the front desk was busy in talking to a security guard. I waited for 5 mins and later when I asked him that i am waiting to submit the HDD, he asked me if I have a Registration ID .. I replied , "No, I don't" ... He gave me a slip and with the URL http://myservice.accelwms.in and adv me to get a one before visiting he Service Center again. The way he said was like he was disappointed because of my intervention in his chit-chat with the Security Guard.

I came back home and i generated a Work Order and want back to teh service center again and now the same rude guy told me to bring its ESD bag along with the HDD for submission. i told him that this piece of information could have been mentioned on the URL that he gave me. Moreover he could have mentioned the same when he gave me the URL link other day.;

He replied that he is not responsible for all these informations,(though he was seated at Front desk for same, but he might thinks that he has been posted there to break the chairs by sitting idle or spending time with chit-chats ).

Some of the guy who were also pissed of due to the similar experiences advised me that i can get a ESD bag from the market @ Rs 5. I went to the Market and i enquired from 15-20 shops, but they do not sell such Bags.

I came back to the Service center again and explained the situation and the person @ help desk was as always Rude and non-cooperative. I went to the Mr Vasant who was perhaps the Supervisor over there. And surprisingly, he also was also helpless, to help me out and said that I should have read the notice board in the office..... I explained him that on the notice board he has displayed so many advertisements for at least dozen of Products including Lexmark, Kingston etc... so how do know if i am supposed to look at the notice board more over the Frontdesk should have guided me or the URL http://myservice.accelwms.in should have this information ..... Mr Vasant told me that he has no time to entertain customers like me and if I am still willing to submit the HDD he will reject it...
I waited for about 45 minutes and submitted the HDD and received a Letter of Rejection due to no ESD Bag.

Hello Seagate, I am no more willing to take leaves from my office and I want Seagate to look into this matter and send someone to receive the non-working HDD and return back to my home (of course without charging me) within the stipulated time...... or ready to face the legal actions.


--
Thanks and Regards
Ashutosh Pandey
[protected], [protected]

Hello Sir,
I have submitted my Handset G700 of Sony Ericsson for Repair, They request for motherboard and changed it. but the motherboard is not for India Users, its voltage charging specification are different. They took my cell phone again and again give me time period of 15 days. I am very badly effected by this. as because of their own fault, My cellphone is going on for 15 days. Please do something for me. so that i get my cellphone as well as the effect caused by them.


Call No. BHP-SE-282055
Office Address: 131/10, 1st floor, Golden Towers, Zone II, MP Nagar, BHOPAL. MP 462011
[protected]
Registration Date: 29/07/2009
IMEI: [protected]
Model: Sony Ericsson G700i
Customer Name: Saurabh Lazarus
Please help me out from this again and again happening problem, because of their unskilled engineers.
Thank you.

Hello Sir/Madam,
I am user of Sony Ericsson phone G700, in which my FM radio is not working properly. Which i submitted at Accel Frontline Service center which is a parter of Sony Ericsson in India to provide service support on 29th july 09. they give me duration of over 15 days, but my phone is not yet repaired. I dont have cellphone as they dont even provide me a standby for my phone. Whenever i call them they said me repeated from one week that we are out of stock. as soon as the stock come we resolve your problem. please help to provide me with my repaired handset or with replacement. My details are as follows:-
Call No. BHP-SE-257802/0809
IMEI no. [protected]
Customer Name: Saurabh

Thank you..

TERRIBLE SERVICE FROM ACCEL FRONTLINE MUMBAI (Tardeo Centre). The two girls at the reception are unable to handle the customers. they are always on the phone inspite of a customer in front of them. I have spent not less than 60 minutes every time i went there. Unfortunately my family had purchased 4 sony eric handsets and hence the frequent visits to the centre.

One handset w 580i was under warranty when given for repairs, they did a patch up job... it worked for 30 days and then packed up. Now that it is out of warranty they say we cant repair it, motherboard issue etc. HOW CAN A HANDSET WORTH Rs 10000 be unrepairable in 13 months??

Another handset K 810i was moisture affected(within 4 days of purchase )as i live on the sea face and in 2007 mumbai had the worst monsoon. As usual Accel said they cant do anything. I wrote at leat three mails to SOny ericcson but they only sent a standard auto reply message. A local mobile repair shop repaired it for Rs 3000 and it is working to date.

ONE EXPECTS A CERTAIN LEVEL OF CUSTOMER SERVICE FROM MNC BRANDS...BUT THIS IS NOT THE CASE WITH SONY. THEIR PHONES CONK OFF MUCH FASTER THAN NOKIA OR MOTOROLA AND THEIR SERVICE QUALITY IS TERRIBLE.

I have given feedback to the new manager Mr Sonar at the tardeo service centre and he has assured me that now Accel is part of BRITISH TELECOM and he will make sure the earlier problems are sorted out. I CAN SAY " I HOPE SO'

Hi,
I am yet another victim of the Horrible service and fradulent transactions at Accel Frontline, Chennai.
I had purchased a Sony Erricson F305 phone and spilled some liquid on it by mistake. I took it to Accel Frontline, Greams Road Chennai which happens to be an authorized service center for Sony Erricson. My problems started the minute i walked in.
1. The attitude of the staff was VERY RUDE
2. They was absolutely no efficiency and i waited 3 hours just to hand over my phone for servicing
3. They made me sign a receipt which i realized is not mine and someone else. I asked them to tear it and give me a proper receipt. They replied in a careless manner that it doesnt matter!!!
4. They took my phone with the Memory card - and when they handed over the phone they refused taking it. They ROBBED ME OF MY MEMORY CARD!!!
5. Phone calls are never answered, No decent replies and robbing people - This is what Accel Frontline Greams Road Chennai is all about.
Please warn everyone...

I had given my mobile (Fly SX 300) to repair to Accel Frontline at Nehru Place(New Delhi) and the Mobile is still under warranty. I had given my mobile on 08th of jan 2009 but still there is no responce from service center.And if i call them they never use to attend the calls, and even if they attend the call they use to say the Mobile part is under pending so call me in the next week.
This complaint is not only against Accel frontline (Service provider) but also for the Fly mobile producer My Handset Call No-DEL-FL-014713/2008

so please take care for the need full action for the above one nd oblige me...


Anil nagarkoti

Dear Sir,

My name is Mrs. Seema Nande. I had submitted my Mobile (No. A-SWAP-V90) having serial no. [protected] model V90 to your service centre ACCEL FRONTLINE LIMITED at Nagpur vide Call No. NGP-FL-011757/2008 dt. 17.12.2008 for repairing.


Since then, I follow-up several times in Nagpur office, but the answer is same for ever call that your mobile has been sent to Chennai for repairing. 1-1/2 months are already gone. I request you to kindly look into this matter & repair my mobile at the earliest or otherwise please issue me new handset.


Kindly treat this matter most urgent.


Thanks,


Mrs. Seema Nande

Dear Manager / Accel Frontline + Soni erricssson,

...IND-SE-040897/2008
Registered By :- Pooja Patel (+ miss Shabana)
Mobile Surrender Date :- 05/11/2008
Time :- 06:56:14

IMEI / Serial no : - [protected]
model :- z550i
Vendor :- Soni Ericsson's


I Am Consumer of your Service center.
Tell me how much days You guys had Giving Servicing for Particular mobile.

I Submit my mobile on 05/11/2008 After then Continue I Am Calling in your
Service Center, Indore Phone no[protected] regularly But Your Engineers
replying Sir Please check After two days.
Now After two week Continue Today 17/11/2008 i call him He reply me Please Collect Your Mobile.
Today.
Finally when I Go to Service Center He reply "Sir No idea what the Problem is"
confirm me after one weeks (25 days of Service period Of A Cell).

So dear Hr Inform me When i Get My Mobile back:-
As soon as possible.

Indore center had no Satisfying work. They always said i Call You sir But they Don't .

But they Waste my time to come Service center while product is not ready.

Details regarding my Mobile Are Blow:-

Registered By :- Pooja Patel (+ miss Shabana)
Mobile Surrender Date :- 05/11/2008
Time :- 06:56:14

IMEI / Serial no : - [protected]
model :- z550i
Vendor :- Soni ericsson

Dear manager reply me ASAP .

Dear Concern,

I ahve surrendered my mobile phone at Accel frontline ltd at greams road, Chennai a month before (24/09/2008), but still i am unable to trace my instrument and they are not giving any responsible answers, whenver i am trying to call them they wont lift the phones or they keep the phones down for a long time.

Because of their laziness i am getting the hit in work, please help me to get the instrument in perfect condition ASAP

Thanks and Regards

Dhamodharan

Sony Ericsson W910i
I have bough a new Sony Ericsson w910i mobile on 10th July 18, 2008.With in a week time its start hanging and not able to operate as the error message operation failed. For servicing went to Sony Ericsson Service centre SALORA, they tried installing the software thrice but no go, as they advices me to go Sony Ericsson service centre “ACCEL FRONTLINE LIMITED” in Greems Road, they are asking my mobile for 3days to track the issue. I don’t know the how long time they need to complete the service.

I’m really fed up of this Sony Ericsson W910i model and the service provider.

The performance of this mobile is very bad. It’s nothing but only stylish. But...the mobile performance is better the service providers

The service agent's behaviour that by accepting the product for a service the agent seems to be content that their responsibility seizes by just handing the customer a mere acknowledgement for the handed product.They should realise that they are being paid for by the customer for the service they provide on behalf of the representing company and the customer too.Their lethargy in saying that they are not aware of the status of the product arrival and the probable due date for the service of the product does not make them feel that they need not be paid for the effort which was left for it to happen by itself.They should intimate the company they are representing(Sony Ericcson) about their charity they are running.If they are running it for charity there are so many other ways to beg and plead to make money without misleading others as if they are responsible to collect a defective product and return it with proper comunication.