[Resolved] Max Bupa Health Insurance Co. Ltd — No refund of premium paid - pursuant to denial of online health policy by company

jitendra danane

from Pune, Maharashtra

Address:	Delhi
Website:	www.maxbupa.com

3.6.2013
To,

Head Customer Services,
Max Bupa Health Insurance Co Ltd,
D-1,Salcon Ras Vilas,
District centre, Saket,
New Delhi-110017

Inordinate delay in refunding of the premium amount of Rs.21863/-
paid for online policy
(Application No.: 429483 -refund of premium (Transaction Id MIDB[protected])

I had applied for online health insurance policy on 21.5.2013.However, after a day or two, I got a call from one lady representative of your company from Delhi conveying that the company could not issue the policy for some medical reason. I immediately asked her to arrange for the refund of the entire premium amount to my account with IDBI bank ([protected]) as I was not interested in the policy any more at all. She assured me to arrange for the refund within 7 working days as per the company’s policy and rules. By that logic, I should have got the refund by 30.5.2013. However, with great anguish and disappointment, I like to bring to your notice that today i.e 3.6.2013 is the 10th day and I am still waiting anxiously for my hard earned money from Max Bupa.

Meanwhile, in desperation, I contacted your official in Delhi Mr.Gautam Singh who too assured that the refund will happen in 7 days. Then I further contacted Mr. Vijay Sharma in your Mumbai office to help me. He too gave assurance of faster refund but nothing happened. I also sent mail and requested over phone to another official in Delhi Mr. Amit Singh. He said that they will take still more time to look into the matter and then arrange for the refund.

I also lodged my grievance on your website, also with your customer care, and later with Mr Gargi Sahu (Chief Manager-,customer services). But I am thoroughly pained with no visible concrete action of refunding my hard earned money by Max Bupa. (Copies of email correspondences attached).

In view of the inordinate delay from your company, I now demand quick refund along with interest @ 15% for the delayed period and for causing harassment.

I thank your company in non granting me the policy in initial stage itself thus saving me from future most inefficient and unprofessional service, total disregard and callousness to the needs/grievances of common customers like me.

Could you please look into the matter and make responsible the officials who have caused this delay. Could you please sensitise your people to be more professional, more humane, more caring and most prompt and going extra mile to address the concerns of the customers.

The entire episode has made me very wary of approaching any insurance company for my health insurance policy. I shudder with fear and think what would be your response time, and what would be your attitude while dealing with some genuine customer who comes for claim/settlement.

I am writing this letter with anguish and pain but also with some dim hope that some senior, responsible, sensitive professional from Max Bupa Insurance Co. will look into the matter personally, and address my concerns and arrange for quick refund with 15% interest for the inordinate, avoidable,unparddonable delay and causing mental agony to me.

Regards

(Jitendra Danane)
Dy.Gen.Manager
IDBI Bank Ltd,
Nariman Point,
Mumbai

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Aug 14, 2020

Complaint marked as Resolved

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Comments

anubhav_7

Hi Jitender,

Something similar is happening with me. I made payment almost 20 days back but these people seem to have vanished. I get no concrete reply from their side. They just keep asking for more and more time and I do not even know if they are issuing policy to me or not. Could you please inform us what has happened with you.

Thanks
Anubhav

Max Bupa Customer Care

from Delhi, Delhi

Verified Support

Hi anubhav_7,

We regret the inconvenience caused to you. We request you to send in your contact details and our customer care team will get in touch with you as soon as possible.

Team,
Max Bupa

Max Bupa Customer Care

from Delhi, Delhi

Verified Support

Dear Jitendra Danane,

We regret the inconvenience caused to you. We request you to send in your contact details and our customer care team will get in touch with you as soon as possible.

Team,
Max Bupa

Max Bupa Customer Care

from Delhi, Delhi

Verified Support

Dear anubhav_7,

We are keen on resolving your issue. We are yet to receive your contact details. Do send them in so that we can come up with a resolution.

Thanks,
Team Max Bupa.

anubhav_7

Hi Team Max Bupa,

My sincere apologies for not having updated this post. My issue was resolved after intervention of your senior grievance redressal officer. You can close my entry.

Thanks
Anubhav

Max Bupa Customer Care

from Delhi, Delhi

Verified Support

Dear Jitendra Danane,

We have been awaiting your response. Please get in touch with us by emailing us on [protected]@maxbupa.com or call us on Toll Free number[protected] to help us resolve your complaint.

You can also visit http://www.maxbupa.com/customer-care/health-services/grievance-redressal.aspx to resolve the issue.

Many Thanks,
Team Max Bupa

Ashutosh Upadhyay

from Mumbai, Maharashtra

i am also a victim of maxbupa callous customer service. i sent an escalation email to gargi shsahu but received a failure notification since the recipients mail box is full. What is really worrisome is that the escalation point email ids are not displayed on maxbupa website, they are hidden from public view, that speaks something about transparency. And in terms of service, the reps are totally insensitive. This is another company which big promises but faltering when it comes to delivery. Utterly disappointed.

Service Request No. is 758867

Delivery has failed to these recipients or groups:
gargi.[protected]@maxbupa.com
The recipient's mailbox is full and can't accept messages now. Please try resending this message later, or contact the recipient directly.

Diagnostic information for administrators:
Generating server: maxbupa.com
gargi.[protected]@maxbupa.com
#554-5.2.2 mailbox full 554 5.2.2 STOREDRV.Deliver.Exception:QuotaExceededException.MapiExceptionShutoffQuotaExcee...⇄ Failed to process message due to a permanent exception with message Cannot open mailbox /o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=MBHI-MX-SRV-04/cn=Microsoft System Attendant. 16.55847:C5000000, 17.43559:0000000020010000000000000000000000000000, 255.23226:2B0A0000, 255.27962:FE000000, 255.17082:DD040000, 0.26937:00000000, 4.21921:DD040000, 255.27962:FA000000, 255.1494:00000000, 255.26426:FE000000, 0.22086:0B004F66, 0.25876:0B004F66, 4.7588:0F010480, 0.25840:0F010480, 4.6564:0F010480, 0.56333:B0840130, 4.6372:05000780, 0.24916:FB004067, 4.6276:05000780, 4.5721:DD040000, 4.6489:DD040000, 0.34743:0F010480, 4.2199:DD040000, 0.56415:0F010480, 4.48223:DD040000, 4.17097:DD040000, 4.8620:DD040000, 255.1750:00000000, 0.26849:00000000, 255.21817:DD040000, 0.26297:00000000, 4.16585:DD040000, 0.32441:0F010480, 4.1706:DD040000, 0.24761:00000000, 4.20665:DD040000, 0.25785:00000000, 4.29881:DD040000 ##
Original message headers:
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Max Bupa Customer Care

from Delhi, Delhi

Verified Support

Dear Mr. Ashutosh Upadhyay,

As communicated by our customer service team, we will give you a call shortly to address your query regarding the policy. Thank you for your patience and co-operation.

Many Thanks,
Team Max Bupa