Irda — sbi life insurance policy: 1h[protected] / refund

Address:Natraj, M V Road & Western Express Highway Junction, Andheri (East), Mumbai 400 069, Mumbai Suburban, Maharashtra, 400 069

Hello dear sir or madam,
We are informing of a complaint due to sbi agent misguided us. As we became aware of the complication we cancelled the policy with sbi life insurance he give us. Now we are being told the money well be locked for 5 to 10 years. This is a lot of money at this age to be tied up, what will be the use if it. We are 72 and 64 and put money in to actually what we thought would be a fixed deposit and is now in sbi life insurance policy.

Date : january 29 2019
Policy # : 1h[protected]
E insurance# :[protected]
Resolution : our money back (Refund)/ transfer back into regular account!

We were misguided by agent, now the money is locked not in fixed deposit, what is the use of this sbi policy, we need the money now. We already have sbi pension plan we do not need another, sorry for any inconvenience please resolve.

Email id of customer : [protected]@yahoo. Ca
Customer phone number : [protected]
Navsari-gujarat
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Mar 02, 2020
Updated by PradyumanMali
What can I say, when people they don't listen. To many intarupion. Sure it is way to make mistakes. Thanks.please improve your system.
Complaint comments 

Comments

Dear Pradyuman,

We are here to help you. For us to be able to attend to your concerns swiftly, we would request you to mail us with your SBI Life Insurance policy number and contact details on our official email address - [protected]@sbilife.co.in along with a suitable time to connect with you during our business hours (Mon to Fri - 9.30 AM to 6.30 PM IST).

Upon mailing us, you shall receive an auto-generated 8-digits case id number starting with 11, e.g. 11xxxxxx. Kindly provide us with this case id here so that we can assign one of our customer service officials for further assistance.

Thanks & Regards,
SBI Life Insurance - Customer Care
ReferenceNumber:SR.No. 12111839

This was the number sent to us,
State Bank of India [SBI] Customer Care's response, Feb 28, 2020
Dear Pradyuman,

Thank you for sharing the case id number with us.

We have assigned your concern to one of our customer service officials to connect with you during our business hours (Monday to Friday - 9.30 AM to 6.30 PM IST) for further assistance.

Thanks & Regards,
SBI Life Insurance - Customer Care
Dear Pradyuman,

With regard to your concern, a detailed reply has been sent to your email address.

For any further assistance or clarification please contact us at [protected]@sbilife.co.in

Thanks & Regards,
SBI Life Insurance - Customer Care

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