[Resolved] Ixigo — amount debited but booking not completed | |
I was booking a train ticket from falna to mumbai for 21 dec 2018 and i clicked on upi option...then proceeded with the payment on google pay.and then amount debited from account here is the message from my bank Rs 1597.00 debited from a/c **0551 on 17-12-18 to VPA ixigo.[protected]@axisbank(UPI Ref No[protected]. Not you? Call on [protected] to report And then i switch to ixigo app to continue the booking nut it showd me a error and went to payment page again...i got no messages from ixigo or irctc regarding booking... payment is debited from my account and no booking is completed and there is no.information regarding the transaction on ixigo app or website...i need refund and ixigo doesnt have phone number to contact or anything like that please help... Was this information helpful? | |
Jan 20, 2019 Complaint marked as Resolved Ixigo customer support has been notified about the posted complaint. Verified Support Dec 19, 2018 Ixigo Customer Care's response Hi Sudarshan, Greetings from ixigo! Please be informed we have sent the refund details against the shared transaction to your mail id [protected]@gmail.com. Request you to please check your inbox once. For any further assistance please write to us at [protected]@ixigo.com. Regards, Team ixigo. | |
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Abhishek pratap singh
Patna