[Resolved] Ixigo — amount debited from my account using g pay but tickets not booked.

[Resolved] Ixigo — amount debited from my account using g pay but tickets not booked.

M mbaban58 from Kolkata, West Bengal

I have done the payment and amount got debited from my account but flight is not booked yet. Please find the required details below: Journey type: round trip Departure: kolkata (Ccu) Arrival : chennai (Maa) Passenger name: debabrata mukherjee Booking amount: rs. 8276/- Payment gateway: upi (G pay) Mobile no: [protected] Email id: [protected]@gmail.com Booking from mobile app ixigo and provided by ixigo not by any partner app Departure flight: date: 8/11/19 Airline: air india Dept time: 20:00 Return flight: date: 11/11/19 Airline: indigo Dept time: 14:20 Please look into this matter and refund the amount as soon as possible. I mailed to [protected]@ixigo.com but no response last 24 hrs. With regards, Debabrata mukherjee +1 photos Was this information helpful? No (0) Yes (0)
Dec 18, 2019 Complaint marked as Resolved Ixigo customer support has been notified about the posted complaint. Verified Support Nov 17, 2019 Ixigo Customer Care's response Hi Debabrata, Greetings from ixigo! We wish to inform you that refund against the failed booking attempt has already been initiated and same shall reflect into your account in by now. For any other assistance please do let us know. Regards, Team ixigo!
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