[Resolved] Ixigo — Didn't receive my refund on older UPI

Faizan Madakiya

Address:

Dear sir/ma'am,
I booked a train ticket(Rajkot to Bhusaval, 5 Nov, PNR-[protected]) and canceled, ixigo chat and msg said the amount is already refunded on 26th November through my UPI, but my older UPI([protected]@gmail.com) is not working since 25th November because of Dena bank merged into Bank of Baroda, so how the refund is done from your side, Can you please check again I want to change my UPI with [protected]@gmail.com. refund amount was Rs. 955

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Aug 7, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Nov 26, 2020

Ixigo Customer Care's response Dear Customer,

The amount was refunded but reversed by the bank later due to some issue. We have placed a manual refund request. You will receive the refund via the payout link within 7 days. Please update your details as soon as you receive the link so that the refund can be processed.

Thanks
Team ixigo