[Resolved] Ixigo — flight refund issue

[Resolved] Ixigo — flight refund issue

R RMS4211 from New Delhi, Delhi Apr 27, 2022 This thread was updated on Apr 27, 2022

I had booked a flight from indore-new delhi via ixigo with indigo airlines for the travel date on 25th march 2020, the flight is canceled by airlines and they have sent me a mail that they have made a full refund to the travel agent account. Despite my continuous follow up and emails to ixigo they have still not refund my money. Trip id: if[protected] Pnr:oh8ipc Passenger name: bhavya shrivastava Contact number-[protected] Email: r. M. [protected]@gmail.com Was this information helpful? No (0) Yes (1)
Jun 2, 2022 Complaint marked as Resolved Ixigo customer support has been notified about the posted complaint. Verified Support Mar 30, 2020 Ixigo Customer Care's response Dear Customer, Greetings from ixigo! The airline has provided you refund in terms of credit shell and same can be used by calling their customer support or at airport ticketing counters. Keep the cancelled PNR handy as a reference for utilization. For more information please click on the link below. https://www.goindigo.in/information/corona-virus-travel-restrictions.html NOTE: Starting 25th March 2020, we are available only on Chat & no email queries will be accepted by us. For any booking related query, please visit www.ixigo.com/help or visit the Customer service section on the ixigo app & Chat with us. For further assistance please do let us know. Regards, Team ixigo Mar 31, 2020 Updated by RMS4211 I have already share the copy of the mail to Ixigo, mail received from Airline-Indigo in the mail airline already confirmed that they have processed the refund for the amount of Rs. 1699/- to the travel agent account as on 24th March. Now it is the ixigo who is being adamant to not to return my money, copy of the mail is as below, i urge to take strict action against ixigo. Dear Sir/Ma'am, Thank You for writing to IndiGo. With regards to your mail, we would like to confirm that under your IndiGo PNR/ booking reference OH8IPC stands cancelled. Further, a refund of INR 1699 has been processed from our end on 24th March 2020 to the travel agency account. Requesting you to get in touch with your agency to claim the amount. In case of any assistance regarding fares, schedules, corporate tie-up and other travel information, please feel free to contact to our 24*7 call center at [protected] or visit our website www.goindigo.in. Thank you for choosing IndiGo, and we look forward to serving you again in the near future. Best Regards, Chanchal Budhwal Customer Relations InterGlobe Aviation Limited ("IndiGo") Level 5 Tower D Global Business Park M G Road Gurgaon Haryana 122002 India Verified Support May 05, 2020 Ixigo Customer Care's response Dear Customer, Greetings from ixigo! We wish to inform you that the refund against the shared PNR- has already been processed to your source account. Please check your bank statement once. NOTE: Starting 25th March 2020, we are available only on Chat & no email queries will be accepted by us. For any booking related query, please visit www.ixigo.com/help or visit the Customer service section on the ixigo app & Chat with us. Regards, Team ixigo May 05, 2020 Updated by RMS4211 I have received the amount, thanks Verified Support Apr 27, 2022 Ixigo Customer Care's response We trust this was resolved, for any assistance please reach out to us via www.ixigo.com/help
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Shreedhar Sankannavar

I had booked a flight from hyderabad to kolkata via ixigo with goair airlines for the travel date on 27th feb 2021, the flight is canceled by airlines and they have sent me a mail that they have made a full refund to the travel agent account.
Despite my continuous follow up through customer service to ixigo they have still not refund my money.

Trip id: IF[protected]
Pnr: X7S5XP
Email: [protected]@gmail.com