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[Resolved]  Ixigo — ixigo/refunding problem

Address:Bhopal, Madhya Pradesh, 462001
Website:www.ixigo.com

I did a train ticket book on July 6 from Lokmanyatilak T(LTT) TO Bhopal Jn! With Booking Id-IXITR[protected] My Train was on 10th July But I did not get a ticket! I got a message that your booking is pending! 890 rupees have been deducted from my account! I also got the message from IRCTC that An amount of Rs 890.0 deducted against IRCTC Txn ID [protected] on 06-Jul-2018 will be refunded as your ticket could not be booked / service not rendered! I also got the message that your amount will be refunded in 5 days but now it has been 14 days! I did Not get my Money! so please send my money!
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Sep 4, 2018
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Verified Support
Jul 23, 2018
Ixigo Customer Care's response Hi Shahrukh,

Greetings from ixigo!

Please be informed the refund against the shared is is already done from our end. We have sent you all the refund details to your mail [protected]@gmail.com.

For further assistance feel free to write at [protected]@ixigo.com

Regards,
Team ixigo.
Complaint comments 
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Comments

Sir I have booked on railway reservation ticket on 28/6/2028, transaction number i x TR[protected] New Delhi to Allahabad so that my ticket not booked and 5 95 rupees in cut my account therefore I requested you please refund my money in account thanks
Reply
Ixigo Customer Care's response, Jul 24, 2018
Verified Support
Hi Sugan,

Greetings from ixigo!

Please be informed that if money has been deducted from your card/account and ticket is not confirmed please be assured it is safe and will be refunded automatically. It should reflect in your account within 5 days depending on your bank procedure.

If there is anything else we can assist you with do write to us at trains@ixigo.com.

Regards,
Team ixigo
My flight booking newdelhi to Kochi failed but amount deducted in my account booking date 12/07/18
Reply
Ixigo Customer Care's response, Jul 24, 2018
Verified Support
Hi Dayalan,

Greetings from ixigo!

Please be informed that if money has been deducted from your card/account and ticket is not confirmed please be assured it is safe and will be refunded automatically. It should reflect in your account within 5 days depending on your bank procedure.

If there is anything else we can assist you with do write to us at trains@ixigo.com.

Regards,
Team ixigo.

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